Lantz was really a great asset and help to us during our 2 visits to Gucci on a recent President's…read moreDay weekend. To be honest, we came back a 2nd time in hopes he would be there when we would make our purchases and thankfully he was. His customer service was excellent from our first visit to the second. It didnt change, he was the same... helpful and engaging. He even encouraged us to shop around at the other stores and to come back if we didnt find anything there. We appreciated him... He was a factor in why we we returned. Located in the Desert Hills Premium Outlets section near Nike and next to Saint Laurent. You cant miss it. You may have to wait to enter but the line should move rather quickly as it did both times for us. All the employees were friendly but Lantz is the person you have to see. Great personality and deserving of your time, you will see. We purchased a zipper around Luce wallet for my mother and a messenger bag I've had my eye on for a while. The wallet she will really like as it looks like an archival piece similar to what she's had in the past and ones that have been handed down to her by my grandmother. Very happy with our purchases. We'll make sure that when we return, Lantz is there too. Grazie.

Exceptional Service from Doreen at Gucci!…read more My experience at Gucci was truly elevated thanks to Doreen. From the moment I walked in, he was warm, professional, and incredibly knowledgeable about the brand. He took the time to understand my style, offered thoughtful suggestions, and made the entire shopping experience feel personal and luxurious. Doreen's attention to detail, patience, and genuine enthusiasm for helping clients find exactly what they're looking for made all the difference. He went above and beyond to ensure I left not only with the perfect pieces, but also with a smile. If you visit Gucci, I highly recommend asking for Doreen--you'll be in the best hands possible!

Cheap product, dress broke at an event. Can't return a broken dress in the store that's an hour…read moreaway! Extremely difficult return process been on hold 35 min so far calling the special number. Don't shop here!

I never leave negative reviews however, this aritzia does not greet customers or ask if you need…read morehelp. I was unsure if the fitting rooms were free to access or if I had to let a staff member know. I stood there for a minute as workers passed by me and never once asked if I needed a fitting room or acknowledged me. I ended up having to ask and they told me to go into any, and seemed very annoyed. The store was pretty empty, so for no one to offer help is upsetting. They do have a variety of clothes, but I personally would not go back.

I always manage to walk out of this CUTE boutique store with at least a few good finds to add to my…read morecloset. Most of the time it's a struggle deciding on what NOT to get. Everything unique, cute, stylist, quality fabric, and super comfortable. Love the price too!

I came to the outlets just to kill some time while my dad was playing poker at Morongo. I am so…read moreimpressed with the customer service here. The ladies were all very welcoming. They were also very accommodating to the people who were actually there to buy as well, giving them suggestions and tips. The clothing was cute, though on the pricier side. I'll definitely come back.

Theory is great for tried and true classic pieces, and found some great stuff at this outlet for up…read moreto 75% off (cashmere coats!!) during their end of season sale. They will also steam your purchases if you ask. We left with our coats in nice coat bags perfectly steamed and hung. Great customer service!

I stopped by this store and was impressed with the service I got from Pamela. She was friendly,…read moreunderstanding, and provided an incredible experience at the Theory Outlet. Thank you!

The store was busier than normal but had a great experience nonetheless. Thank you to Arturo for…read morebeing kind at the checkout process!

Very unprofessional. Unprofessional male employee named Alex claiming to be a manager wearing…read moreunprofessional attire to work "white muscle tank top and heavy gold " Alex" tried adjusting my return refund to outlet lower price even though I presented a receipt showing the full price and when I called the customer service phone number listed on the website to complain and he refused to speak to the representative on the phone. I'm very unhappy with the service received at this store and I don't recommend conducting business there.

Went in today and was apparently disrupting a conversation with the two sales persons Aimee and…read moreDaisy. In short, they were very rude and this was the worse experience I've had at the store. Which is probably why the store was empty. Asked for the district managers number and was directed to Courtney whom didn't seem too concerned with my experience so I think it was a relative or friends number especially since there was no card provided. Unprofessional!!

Drove to the outlets from San Diego with some friends. We love Cabi so it was one of our stops. We…read morelove the quality of the clothing, especially the delas that were had. Julie, the sales clerk was very helpful, suggested outfits and went beyond and above!! She provided exceptional customer service!! We will definitely be back

Good decent service. Average selection of wearables and accessories. Average selling prices are…read morehigher than other retailers. They have some of the highest quality leather jackets.

I've been shopping here for a few years now and usually come back because I like the clothes and…read morethe deals. But last Saturday really put me off. The staff just had this energy like they were too cool to help. I asked the guy in the big hat about the sale and his response was, "What about it?" lol zero effort, zero customer service. Honestly felt like he was just getting paid to hang out. I still like the products, but the service really needs work. A simple smile and a little effort would make a huge difference.

Although, I did not end up purchasing anything, the store was really nice. Customer service was…read moregreat! They even checked in the back to see if they had any additional products that I was looking for. The shoe and bag displays were really nice. Some really nice clothing pieces too. Would definitely return to this store.

Great customer service, they have a very nice selection and the prices seem to be lower than you…read morewould find anywhere else