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    Mice Masters

    4.0 (4 reviews)
    Open 9:00 am - 5:00 pm

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    Critter Control

    Critter Control

    (47 reviews)

    Lodo, Northwest

    Called for a consultation for a mouse issue and Douglas was to show up between 8-10 am today. No…read moreshow and no call. When I called the office I was told, oh well they got busy. I wanted to know when he was coming and was told, sorry you can only reschedule. This is unacceptable, why would I do that and risk no show again!? I asked for a call from management and was told I'd get a call within one hour. Well it's been two hours and nothing. I do not recommend these people. They have terrible customer service and do not care about their customers.

    Horrible customer service. First we were scheduled time slot for this past Monday 8a-10a. Then…read more730 am on day of service I was contacted by Dane saying he is double booked and cannot come. This was the first red flag. Then a second technican (Desiree) came about 5 hours after the original promised window. She spent a considerable amount of time inspecting our roof and attic for critters. Then she let us know she cannot do the work and that her manager will come the next day. Next day manager comes late. Does a whole another round of inspection and says he doesn't have the material needed to do the work (its like going to the dentist and have them say you need a filling but don't have the filling material). He begins to tell my wife that the cost will be roughly 1,000 and leaves with no work done again. Then we get an estimate of 3500 which is 3x what he said. After being confronted with all the false promises and false quotes he essentially says the technician Desiree and my wife were both incorrect. BE CAREFUL with this company. Get a second opinion, you have been warned!!!

    Mice Masters - pest_control - Updated August 2026

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