VIP level of service! I, like others, made the mistake of dropping my iPhone without a case…read moreprotector. The back glass shattered into several pieces, so it had to be replaced. Apple quoted over $350 and required me to go to a local store, schedule an appointment, and wait for the repair. I could not interface with anyone at Apple, but had to click through multiple links. Meanwhile, I called New Era, and they messaged me back immediately, saying they would look into my request. They offered me a time that worked for MY schedule (within their working hours) and quoted $100 less than Apple. In addition, they offer pickup and drop-off! The owner messaged me himself and came to pick up my phone so I could keep my work-from-home meeting. Within an hour, I was at the store picking up my phone. Case repaired and no hidden fees, just the agreed-upon price! I would definitely use New Era again, but hopefully not too soon....

I had the misfortune of requiring a major screen repair on my phone after a fight broke out at a…read moreevent I was at. My phone was knocked off a table and landed straight on marble screen side down. There was total darkness on the screen as well as in my life. While I am not glued to my phone on social media, like most people, I do it a lot for making reservations, Yelp check-ins, emails and text messages to a few people. I do have a second phone, so all was completely loss, but this was my primary phone. As it was a Friday night, I reached out to a few places on Yelp and New Era was the only place that responded right away. The Doctor and I were scheduled to leave town the following week and I was trying to get the phone repair ASAP to take with me. Juan was very responsive and took care of me right away. The repair looked amazing with the screen working as intended. Unfortunately the damage was not just with the screen, but far more extensive than initally thought. Not sure what happened during that fall, but the phone would not stay connected to network, even though my second phone as well as The Doctor/Queen's were fine. I ended up needing another phone, which was needed as I wanted something smaller for going into my smaller Louis Vuittons. But the work that Juan did was amazing and fast, and the price was just right. I am going to take in my HP for a rehaul, just haven't had the time to do so yet. But I will be taking it as well as some other ones in for additional memory, etc. to improve the performance.

If you're traveling overseas, this is a good place to check out. Lots of electronics with different…read morevoltages...like hair dryers, curling irons, etc. The prices here are amazing...but they do have a no return policy that makes me kind of suspicious....

The store is amazing as you can get almost every imaginable electronic equipment out there. The…read morecustomer service is great. I recently got a few DVDs edited from the store and also gave a VHS for converting to DVD. I would highly receommend them. Shakeel, one of the store owners is great to work with.

Came here today-the gentleman was very helpful. I only came here because of the good reviews I…read moreread-he deserves them!! I'll be back here if ever in need of assistance again!!!! Check this place out!!

I asked their price to wipe my cell phone and laptop - a factory reset. I have seen the steps…read moreonline, and it is not complicated. But I am not a tech person so I wanted to make sure it was done correctly. I called the shop and they quoted, get this: $65 for phone and $175 for laptop (then he said oh, it's $125 for laptop). DO NOT USE THESE TYPES OF GREEDY SMALL BUSINESSES. That is outrageous.

Raj was attentive and helped me set up my new phone. He was incredibly understanding and walked me…read morethrough the entire process. Excellent customer service, couldn't have asked for anyone better to help me out.

Usually these guys are efficient and provide genuinely good service. Today i had a different…read moreexperience. The torta with thick black glue dripping off caterpillar strip lashes was absolutely no help at all. Lazy and unhelpful.

I spent two days in the phone with xfinity to release my phone number. They put me in Xfinity Jail…read more Finally they gave me the "code" to release my number. Woke up the next day to find out that BOTH of my phones were not activated. Needless to say I couldn't call out to call either service providers. I ran to the Verizon store in Lincoln square. Bobby looked up my non existent account. Gave me the phone and coached me through the online Verizon customer service. It took about an hour but they were able to activate my new phone. This is the best Verizon store. I won't go anywhere else.

Bobby is sooo helpful here! Multitasking and keeping his cool! Thanks for assisting us in using our…read moredeductible insurance after we washed our phone! Good to call ahead and advise them if you have an extreme issue, like washing a phone. Use the red chair to wait your turn and just know Bobby will be listening if you talk about what you're here for. And bonus check in 25% off here on yelp for a new phone case.

I seldom give review and only give it when it's necessary. This is the first time I'd be giving 1…read morestar and does not even deserve a star. Let me give you a WARNING. Do not go to this place. Go to a legit T-Mobile Store. @T-Mobile this store is giving your company a bad name. 1. Employee does not wear proper ID or name tags and per employee they are not required to give their names. 2. Not informed on how do their job. 3. Rude, liars and disrespectful. I went in to pay my bill using gift card and a lady immediately said you cannot do that, I told her I've done it before and yes you can do that. She did swipe the card and said I have to pay the remaining. I informed her that I just want to pay $100. She went to the back and talk to someone. When she came back she asked for the card again and swiped it twice and she said my card does not go thru, I explained to her it's not going thru because she swiped it already. This employee is very dismissive and stated she cannot help me and my gift card is not valid. I asked for someone who is above her or who can assist me better than her. She said "I'm the only one that you can talk to". The lady at the back heard my voice and came out. Still gave the e same attitude, unhelpful and dismissive. I asked for their names and they refuse to give their names. I called the company that runs this business and the guy that picked up the call said someone will "hopefully" returns my call. I've been a TMobile customer for decades and this franchise / employees gives TMobile BAD name. #T-Mobile @T-Mobile I think you better check this franchise. You're welcome in advance.

If I could give this store a negative review that would be well suited. The employees are lacking…read moreknowledge of how to troubleshoot. And they completely acknowledge that they cannot help you. Why pay someone for doing nothing.

Went to Galería Musical today to get my phone repair. I…read morebought my phone there about a year ago and I've had zero problems. Some kids asked me to borrow the phone on Thanksgiving and it got a virus after. As usual the place was really busy, but the owner Paul made sure that I was taken care of right away. He always makes you feel welcome even when he's super busy. One of his employees took care of me and took care of me right away at a great price as well. I will definitely go there next year for on your phone. I love their customer service and knowledge.

My daughters had completely broke and partly shattered the screen of their new iPad; so I brought…read moreit here hoping to have the screen replaced. Paul was super kind and helpful. He had it repaired for me in under a week. I went in to pick it up, and it looked BRAND NEW, beautiful! I'm one happy customer, and I will definitely be coming back here for any and all issues that they can help me with, because they are trustworthy and great.

Went in looking for an Ethernet cable, which they do not sell (but neither does the Walgreens or…read moreVerizon store in the area), but one of the employees gave me one of his own. Awesome staff!

Excellent friendly service. Staff at this store are wonderful! I highly recommend this team…read more Brian