I've used these folks twice and they always go way beyond in customer service. This time I called to get an estimate on a hinge and they told me that it would be more cost-effective if I used the warranty I had rather than bringing it to them and then they offered to pack it up for me even though read more

If you need any kind of computer repair - go see Gene! (Call and make an appointment though) Metro Computerworks is friendly, efficient and economical. I'm so glad I trusted other Yelpers reviews and went there to have my laptop fixed. It was a mess. Mine was a software/setup issue but I also observed him making hardware repairs as well. Gene is so knowledgeable and also patient - he explained things to me in a way I could understand, sometimes several times if I needed it. Just do it. Go here for computer repair. You won't be sorry. read more

Gene is such a cool guy! I brought my computer in after messing a few things up after upgrading some hardware myself. he was very knowledgable & reliable! He got the job done in a timely manner and never gave up when my computer was throwing crazy curveballs at him. read more

Metro Computerworks - IT Services & Computer Repair Near Me - Portland, Oregon

I am really grateful that we brought our LG Gram 17" here. Within a few hours, Gene had determined that my son's computer had a loose cable that was partially detached (preventing the key board from fully functioning), and that we need not waste money putting in a new battery. You get no nonsense service and you fairly pay for the knowledge and work done. We were very weary about going anywhere to have the computer fixed and we were very happy we found Gene, who seems to have the 'old school' values we appreciate. He could have easily fooled us into believing that parts were defective when they weren't. He is an honest guy and let us know that we need not replace the parts we thought were problematic. We would not hesitate to trust him again to work on any of our devices.... read more

Gene has been setting up and fixing my laptops and my computers for years. His prices are reasonable and he gets the job done.

After an "almost" successful scam, I am now safe and secure after efficient, timely and affordable assistance from Gene. I now have a reliable go-to computer genius in my corner!! Thank you. read more

Last week (without warning) my older Macbook Pro completely died. I couldn't get past a flashing question mark on a black computer screen. I've had help in the past from a trusted Mac guy but when I described the screen to him he said: "Oh oh, that's serious and out of my purview". He kindly gave me three recommendations for where to go. Thank goodness for yelp because one of the places he recommended (the one most convenient to me) had a lot one-star reviews! (I can only think it had been a while since he worked with them). Metro Computerworks seemed like a good option so I called them got an appointment and left the computer. I was very worried about this situation (even though I have a 2nd working computer) because THIS was the computer that had a bunch of "Photo Booth" photos of me and my (now departed) Maine Coon cat on it. (I know, I know....if I liked them so much why hadn't I backed them up? I couldn't be sure that I had). I desperately wanted those photos back. I even sent Metro computerworks a 4am email about what I perceived as a problem with some information I had given them. Gene wrote me back just a few hours later and said no worries, he had installed a new hard drive and that he'd restore everything he could. In short order (literally a day 1/2) everything has been fixed better than ever, thoroughly streamlined and cleaned up (including my beloved photo booth photos). When I went to pick it up he even nailed down some extra things (like making sure I could connect to Photoshop). I'm sure he's very busy and he did not have to do that, but I can also tell that he is conscientious and likes everything to be right. That's the kind of guy you want working on your computer. I asked Gene, Michael and Marty (the black lab) to pose for a photo and they stopped what they were doing to do it. Metro Computerworks are my new go-to guys! Friendly, super knowledgeable, efficient and affordable. I'm not going anywhere else. read more

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I have used Metro to repair three of my laptops and every time the service has been fast, thorough, and reasonably priced. Gene even speaks understandable English to this 65 year old digital immigrant. Thank you! read more

I tried to fix the wifi on my laptop myself. Which means I broke the keyboard on my laptop and had to come here for rescue. They squeezed me in and hooked me up; easy peasy. $80 mistake on my part but they saved the day! read more

Excellent service. Thought I'd have to pay $100 or more to fix my computer and they helped fix it over the phone no problem!! Recommend to anyone with tech issues! read more

Very responsive, professional, courteous and knowledgeable. The owner, Gene, is a pro's pro. I was visiting from out of town and was in a bind, but Gene worked me in and fixed the situation. I heartily recommend them. read more

Supposedly this company has a very fast (less than 2 hr) turnaround. Just over 24 hours after submitting my request they said it was $100 per hour and to call for an appointment. Other companies were faster and more personable so I went with Spitzer, who did an in home diagnostic check at no charge. read more

There is no good time to have your computer crash. It sucks. Hard. Being somewhat tech savvy, I decided to tackle our most recent setback on my own. My wife's 2010 macbook pro would not boot, and I was determined to get it working on my own, especially because I had just recently resigned from my job. With little income and plenty of time, I set forth my efforts and spent a couple of days trying to salvage the computer. Obviously, because I am writing a review for a computer repair store, my plan didn't work. After reading positive Yelp reviews, I finally gave in and contacted Metro Computerworks for help. They were friendly over the phone, and I told me to bring the computer in at my convenience. Fifteen minutes later I was walking into the business, macbook in hand, hanging my head in shame because I couldn't get it to boot. They were supportive, listened to my problem, and accessed the hard drive in no time at all. They were able to salvage all of our data, including 5 years worth of valuable pictures. Furthermore, they installed a new hard drive I purchased at OfficeMax, all for 60 dollars. When we showed up the next day, they booted up our computer without difficulty and sent us on our way. When we got home, the computer wouldn't boot up again. After fiddling with it for a bit, it would only work intermittently. I called the owner of Metro Computerworks, and he said that since he was out on an errand, he could pick up the computer from our home. He called me later in the afternoon and suggested that it was likely the cable from the hard drive to the logic board. Instead of pressuring me to buy one from him and have him install it, he gave me links to some youtube videos and told me where I can buy one to install by myself. So here I am, typing on my wife's macbook after putting in a new cable. Metro Computerworks saved a significant amount of time and money. Hoping not to have to see them again anytime soon, but glad to know they are there if need be. read more

Gene is great and I love that he's out to provide great customer service and help troubleshoot the least expensive options.

Gene was awesome! Very responsive and knowledgeable. I needed to replace a battery, Gene didn't make me come in 1st to look at the battery like some of the other places I reached out to, which wastes time. He knew what to order right away and got it ordered ASAP. Gene was also very fast in replacing the battery when it came in. Thanks Gene! read more

I wanted to thank Metro Computerworks in Portland, Oregon for helping retrieve my father's files when ironically my father's laptop crashed after his passing. They charged very little and in fact charged nothing when I went back a second time to double check we got everything. There were both important and sentimental files that were found and we are very grateful. Kind and caring place read more

Michael was very nice and helpful. Understood my issues and quickly resolved them (in less than 24 hours). Better prices than the competition as well. Highly recommend for your computer problems! read more

Horrendously rude, overpriced and not professional. They told me that it would be an hour one day, didn't hear from them that day. Next day I called and they said they would pass my message off and were rude on the phone. Didn't hear back from them at all that day so I went in the next morning and they were rude in person and had all excuses, no answers. Very simple problem, very time consuming and expensive company. read more

These guys were so super! Andrew and Gene took in my ailing old laptop and installed a new hard drive to keep me going- at a reasonable price. Most shops would have thrown their hands up or at least looked down their noses at my gear, but they were kind and helpful and professional and met their commitments. I would (and have) recommended this shop to friends. read more

We had a business computer die last week. As a small business, we can't afford to be down for long periods of time. They were quick to help diagnose the problem and then were able to transfer all of our our data from the broken computer to the new one. They were very knowledgeable about Mac and affordable! I can't speak highly enough about their level of service. I would highly recommend them to anyone for either Mac or PC (they do both) needs. read more

Metro computer repair was recommended to me by a tech guru who helps me out in my business. When my husband spilled his beverage in his Mac, we took it to Metro since they were local and highly recommended. Unfortunately, it had been a few days since it happened, and our Mac could not be saved. We weren't sure what kind of computer we wanted to replace it with, and they were patient until we made a decision a few weeks later. We brought them a new PC to download our files to. They walked us through our options, and helped us decide what we should download in a cost effective manner. They recycled our old Mac and pulled out our hard drive in case we wanted to download additional files later. They also helped me get the new computer set up; all of this great service for less than $100 ! Wow ! The setting is less than fancy, and not always easy to find. They have been in business longer than most of the other businesses with more reviews, and clearly aren't chasing the reviews. But I'm coming back here for all my computer needs, for solid, good service and fair pricing . read more

The man whose business this is happens to be a very sweet man . He has a fabulous employee who is quite good at recovery and repair. They are fair, quoted me a price both times that was the end price also. There were no price jack ups, no surprises . In fact he tried to be as thorough as possible and I left feeling very comfortable . They had to replace the hard drive and were done by 3 pm!! Fast service ! It's like I have a brand new computer! I am a lifelong customer from now on !!! read more

This place is the best! Gene talked me down off the ledge of emotional breakdown over an infected computer, quickly diagnosed the problems and clearly laid out the options. He was able to fix it on the spot and offered long-term solutions. I walked out of there with a working computer. And Marty the Shop Dog doubled as a therapy dog. And it is RIGHT off the Max line. And totally reasonable prices for the expertise and quality of work. And the pricing is clear. read more

I've been there three times but I haven't spent any money because they keep telling me simple ways to fix the problem myself, or recover data myself. Once they did a simple something in ten minutes and didn't charge. Really seem to be good guys. read more

I took my computer in after it being broke for quite some time. I told the guy working what the problem was, being that it would turn on, but then turn right off. He told me to leave the computer, and he would call me to let me know what the problem is. I think it had been about a week or more since taking it in that I never recieved a phone call. So I called, asking about it the reply I got was "Oh yeah, theres nothing that can be done for it, its a motherboard issue that cant be fixed." My mom decides to take it to a friend of hers who works on computers out on the coast. The first day the guy had it running, and apparently there was just a corrupt file that needed to be deleted. read more

Very impressed with the knowledge and responsiveness of the staff. I was ready to go buy a new computer but Andrew got my old PC up and running again in no time flat and at a great price. Highly recommended. read more

I selected this service based largely on their ability to do the work remotely. My issues were clearly with software, and these kinds of problems can be worked on remotely, so why drive across town? They worked on the older of my Windows 10 laptops, one that has been gummed up, slowed down, and horrendously clogged with crapware. The other, newer laptop was just acting weird, and while I was on the phone with them scheduling the remote service for the older machine, they made a few suggestions about things I could try myself on the newer one. Their suggestions for the newer laptop worked, and all is well now on that front. After the service, the older machine is still slow, but much better than it was before. Convenient, effective, and reasonably priced. Give them a try if you think your machine needs a tune-up and don't feel like fighting Portland traffic to get to a shop. read more

A little hard to find, but worth it. Fixed faulty fan fast, for less than the original estimate. My laptop is quieter than when it was new.

Made my day by retrieved data on an older external hard drive. Great experience very helpful and reasonable prices. I was able to ask other PC related questions without being charged extra fees. Surprised at how low my bill was, nice to know I wasn't getting overcharged. Quick turnaround, friendly spot. read more

I normally go to 12:01 computer repair but decided to try something new. Justin's been really busy lately so his turn around time has kind of tanked. I just don't want to wait five days to get my stuff back. First impression - this place is filthy. It's more dungeon than retail and, if I ever dropped food on this floor, I would just forget about the five second rule and throw it away. Second - there's hardly anyone here and the weird thing about it is the turn around time isn't any faster than at 12:01 and sometimes, even at their busiest, 12:01 still gets me my computer back faster than these guys. They're pretty slow for a place this quiet. Third - WOW - a hundred bucks for a tune up? I decided to come here because I pass it on my way to work everyday and I certainly should've done my research first. This place even cost more than other shops. Look, I really want to love this place because of it's convenient location but I just can't justify spending more money on mediocre service. read more

I'm a writer and my computer means everything to me. I came home from a trip yesterday and it was DEAD-wouldn't start at all. A friend recommended Gene at Metro Computerworks . I came in no with appointment and was seen immediately. 10 minutes later I walked out with a LIVE computer in perfect order. He was kind without being condescending and super efficient. I'm 100% sold! read more

I stopped in one afternoon after the wireless internet stopped working on my old PC, and they were able to check it out right away. At first it seemed to be the wireless card (if it had been, they had a spare of just the one I needed), but it turned out to be a virus. I left it overnight while they ran a bunch of updates and scans, and returned the next morning to pick up a computer that runs better than it has in ages. They were very patient with my lack of computer knowledge and my ancient, slow computer. I can't believe they only charged me for an hour of shop time- I know they worked on it for considerably more than that. Highly recommended for both the results and the customer service. read more

This was the second time we took my laptop to Metro. The first time we received good service. This time, while they fixed the printer-connection problem we went there for, they also uninstalled all of my word-processing files as well as the program, itself!!! Wonder if they have some new employee(s) who simply aren't paying attention. read more

This is a great place to go to get your computer fixed. I dropped my Macbook and the screen cracked. Instead of going to Apple, I went here and Gene fixed it for a good price and it only took 3.5 days! These guys are super nice and I just wanted to say thank you!!!! read more

Our laptop crashed. We needed some files off the hard drive, under a tight deadline. Another computer repair shop said they couldn't get anything off the hard drive. Took it to Metro, they figured it out, we got our files onto a thumb drive, and were able to pick up where we had left off instead of starting from scratch. read more

My computer was not holding a charge so I took it into Metro. They spent about 15 minutes looking at it and fixed the problem and didn't charge me a cent. I found them to be very professional and friendly and will definitely return with a "real problem" one day. Plus if you are a dog person you won't be sorry! read more

Great resource! Upgrading to new Internet provider created network issues. I'm mid-range geekish but couldn't figure it out. Gene scheduled me right away, and got everything working swimmingly. He even cleared up a couple of issues I hadn't identified. Very reasonable rates, professional & personable. I highly recommend. read more

My computer was full of adware and viruses to the point where it barely functioned. Gene was able to clean it up remotely and it now runs as good as new. Great service at a reasonable price! read more