Wow. If you have to go to the DMV, arrive at this location (4123 E Valley Auto Dr, Mesa, AZ…read more 85206) at 10:30a on a Thursday. No line - the least crowded and most pain-free experience I've had at a DMV. Staff were a pleasure to work with - very courteous, energetic, and well trained. Keep up the great work!

Coming from California it's always a dreaded process to go to the DMV out there, you just know…read moreyou'll be there all day and it won't be an easy process. Moving out here has definitely changed my perspective on the "MVD", they have MULTIPLE representatives available with smiles on their faces and positive energy. These people appear to be genuinely happy to help us out. I have been here a few times and each time I always spend less than an hour. Always in and out in a jiffy! They are also extremely helpful with any questions or concerns you may have. The staff goes above and beyond to help customers.

When the cashier from the MVD side asked us if our pop up trailer had passes the emission test we…read moreknew we had made a mistake coming to this place. Then we waited for 20 minutes while she talked on the phone trying to figure things out all to receive attitude when she returned. Won't be using this company anymore for our needs that's for sure.

I had a very good experience here getting my driver's…read morelicense renewed. The girl at the counter was very friendly and so nice to me. I felt like a customer instead of a number like at the ADOT . I was in and out in less than 10 minutes. The convenience Fee was well worth it. I recommend option instead of wasting your afternoon at the ADOT .

Little surprised by all the negative reviews. I've visited this location over the years for several…read moretitle changes, both my kids getting their DLs and most recently to get my travel DL. I arrived on a Thursday afternoon around 3:30pm, took a number and went to the lady by the camera. She was very sweet, gave me the paper I needed to fill out and took my pic. They called my number before I was even done taking my picture so I walked up to the window. Yajaira was assisting me, got all my documents together and scanned in. Unfortunately there was an error with ADOT accepting the forms and the system was asking to scan a document that was not needed. She said the error sometimes happens and they had to call the MVD to clear it out and it could be 30 min or maybe even the next day, but she would call me and let me know as soon as it was taken care of. I did get a call and VM about an hour later saying all was fixed and I was okay to come back. She said if I was coming back that day or the next to just come to her window. The next day they were calling me again, which I thought was odd since she had left such a detailed VM. I answered and she said "I just wanted you to know you'll need to retake your picture." I thought that was so nice! Who wants to have an unexpected DL pic? I definitely did not anticipate having to retake my photo so appreciated the heads up. I returned Friday afternoon just after 5pm. I walked up to her window and she sent me over to get a new pic. By the time I was done she had everything ready to go. I was in and out in less than 10 min. I appreciated the great service!

Everyone was professional and title was effectively transferred. Environment is welcoming.read more

Worst customer service ever!!! said they closed at 3:30 guy said if I got there by then he would…read morehelp ..got there 3:20 they close @4 mind you ... they were helping me out. Then red headed ginger guy literally came out at 3:51 with my paperwork acting like he's bigger and bad or something like he owns the joint ... as I'm on the phone trying to get my documentation so I can go home to my cousin's funeral all I'm doing is updating my travel ID and he says they usually close at 3:30 so there's nothing they can do doesn't say sorry just gives me nasty attitude\ Look shakes his head and walks away... and it's 10 minutes before they closed and they already took all my documentation... all they need was my proof of residence emailed to them which they didn't wanna wait for even though they closed 10 minutes prior .. the guy couldn't even wait nor did he have sympathy for anything what I was going through. I would not recommend anybody coming here and if you do, they will smile in your face, but I can guarantee you they don't truly want to help you out... that was very selfish of them.... If I'm being honest, that guy sat on his phone scrolled on TikTok like he was some sort of help to somebody.... I'm gonna be honest that guy never looked like he helped the soul in his life... he was rude unprofessional.. not courteous whatsoever.. I mean, I'm sure he probably treats his mother the same way I wouldn't be surprised... great way to represent desert title services let alone your self... sure he sleeps good at night knowing he ain't worth a damn sitting on his ass all day... lol if you wanna help somebody help them, don't hide behind the counter and play tough guy fr. You were only acting tough because you were on the clock and that's a fact....

Came back after we were here a few months ago getting things squared away on our new vehicle. This…read moretime I needed help getting some difficult documents I couldn't do online and I'm SO GLAD I came back to this office for help! They were just as wonderful, kind, helpful and patient as last time. I am never going anywhere else for my vehicle needs. Thank you all again so much for all of your help!

I've been using these guys for years. I use to go to the one on Baseline and Gilbert area but this…read moreone is right by my house now. I've been coming here since because everyone is always so helpful and friendly. Katie was awesome this time and really helped me out. In addition, I left my glasses and they actually called me to let me know. I really like how they do their name plates using license plates and then cut up plates for letters in their names. It's really cool. The color scheme inside the office is god awful however, it definitely is a conversation piece and always makes me feel calm... Maybe that's the point. Anyway, I highly recommend any of their locations because I've never had a bad experience so if you need a title, or a license, or whatever, check out Desert title service. 5 stars!!!

Just a warning to parents who are going to get their kids licensed. It is not a points based system…read moreit is a pass/fail. So if you're child makes one mistake they fail. I've taken my two boys here for license 5 months apart and they both failed first test over one mistake. You have to pay again until they pass. My older daughter went through the DMV and it was a point system so easier to pass and free. If you're going here because you think it will be more convenient DONT! It's almost a guaranteed first fail so you will be back paying the next day. Also, people here are even more rude than the DMV. You kinda expect it at the DMV but here you're paying so you'd think they'd be a little nicer.

They are the ones open on weekends. In and out time less than 30 minutes. It's 100 times better…read morethan DMV. You pay little much so what, get things done that's what they are doing. Everyone is busy.

My interaction today was phenomenal. I made an early appointment online, and I was assisted in a…read morereasonable time frame. My CSR was friendly and knowledgeable, and for the first time, haven't a single complaint.

I was in and out in less than 30 minutes for my real ID! The clerk was pleasant and talkative and…read moremade the experience seamless. I wish I remembered his name but he was at station #18!!

The staff is the best. Very nice and helpful. I'd drive across town to go to them. Kelly and KK are…read morethe best!

People who know what to do, to help you out in the holidays long lines. And be friendlyread more

Avoid this location. My daughter and I had a terrible experience with P..ty, who was rude and…read moreprovided improper information that even our insurance agent found hard to believe. It felt like a deliberate attempt to avoid conducting the driver's test. We took our business to 1 Stop Motor Vehicle Services, where the service was better, cheaper, and much more knowledgeable. Definitely check the other reviews before coming here--many people have had the same issues.

I recently moved out to Arizona. I needed to get my ID. I showed up without an appointment and they…read moregot me in within 15/20 minutes. Everyone was super friendly. It only costed me $85. I didn't have to go to the DMV display is amazing. They handle all types of registration for on road and off-road vehicles and I believe they also do boats. Everyone is amazing the processes super easy, thank you power tags.