Very veteran unfriendly. Told them and provided paperwork for disability waiver but was told it was too late and they charged me the regular rate ($203.00) and would be too difficult to change it. Guess being a disabled combat veteran doesn't get you any help anymore if it ever did. It's all about them there and whatever they have going on behind the glass window. If your veteran stay away from here. read more

I had a very good experience here getting my driver's license renewed. The girl at the counter was very friendly and so nice to me. I felt like a customer instead of a number like at the ADOT . I was in and out in less than 10 minutes. The convenience Fee was well worth it. I recommend option instead of wasting your afternoon at the ADOT . read more

Little surprised by all the negative reviews. I've visited this location over the years for several title changes, both my kids getting their DLs and most recently to get my travel DL. I arrived on a Thursday afternoon around 3:30pm, took a number and went to the lady by the camera. She was very sweet, gave me the paper I needed to fill out and took my pic. They called my number before I was even done taking my picture so I walked up to the window. Yajaira was assisting me, got all my documents together and scanned in. Unfortunately there was an error with ADOT accepting the forms and the system was asking to scan a document that was not needed. She said the error sometimes happens and they had to call the MVD to clear it out and it could be 30 min or maybe even the next day, but she would call me and let me know as soon as it was taken care of. I did get a call and VM about an hour later saying all was fixed and I was okay to come back. She said if I was coming back that day or the next to just come to her window. The next day they were calling me again, which I thought was odd since she had left such a detailed VM. I answered and she said "I just wanted you to know you'll need to retake your picture." I thought that was so nice! Who wants to have an unexpected DL pic? I definitely did not anticipate having to retake my photo so appreciated the heads up. I returned Friday afternoon just after 5pm. I walked up to her window and she sent me over to get a new pic. By the time I was done she had everything ready to go. I was in and out in less than 10 min. I appreciated the great service! read more

weird experience, there's 2 lady's that come off pretty rude, one was a younger lady & had observed my driving test and I didn't do the best but as soon as I parked back at the MVS she just got out the car and didn't say a word. it was very hostile & unprofessional. I was waiting there cause I didn't know what was happening but after a good min I went in and was given my results, I would suggest to go somewhere else for anyone else read more

Have been here a few times for different services, mainly getting an updated driver's license. They are open 6 days a week with hours that are convenient when you get off work later in the day and can't make it to the regular DMV. The people here are very helpful and friendly. They are located in a rather skeezy shopping center at Alma School Rd & Warner Rd, however. Beware of weird people roaming the shopping center. read more

The hispanic older lady with shoulder length dyed brown hair was nasty and rude to me. Firstly, she yelled my address for the patron to the left and right of me to hear even though my address was on my driver's license. All she had to say was, is the address on the driver's license current instead of yelling personal information. Then she took my debit card to the back out of view, when I went to the far left window to watch her, she said can I help you!? I explained that I had recent fraud on my card from a business who stole my card information. She relied in a nasty tone, "YOU CAN BRING CASH!". When I asked to speak to a manager or owner she did the smart thing nasty managers do and said, "You're talking to her" with a smug look. Do yourself a favor and GO SOMEWHERE ELSE! Good people are trying to find jobs and you have people like this who feel entitled for reasons I can't understand, chose to work in customer service and have a nasty disposition. read more

WTF is wrong with the people here at this DMV. These 3 idiots sat there for 15+ min without helping anyone. Sitting there. Laughing. Having a good ole time. 25 people in here with 10 chairs. Don't come here. We've committed so I guess we'll stay. Never coming back... DON'T COME HERE! read more

Third Party MVS Services - 3 people working. 20 people waiting. Lazy workers! - Departments of Motor Vehicles Near Me - Chandler, Arizona

Staff is friendly. Never a long line anytime we have gone. We go here instead of dmv. read more

Tino was very professional and very helpful. I would highly recommend this place and definitely Tino for others who have motor vehicle needs. read more

I have been coming to this 3rd party for years and have brought my kids here for their permits and DL's and have actually had a good experience even if there was a wait. Tino, Jeffrey, another gentleman and another lady were all helpful and welcoming EXCEPT for 1 CSR, Marcia Q! She seems like a miserable lady who thinks she knows everything but instead acts ignorant, RUDE and very ghetto! Not sure who's been lying to her, but I guess I would be miserable too if I had the ridiculously botched lip injections and gross BBL she has. Like lady spend less time filling yourself up and take some time learning about customer service because not only do you look ridiculous but you act ridiculous and very unprofessional! If you go to this establishment, try to avoid "Marcia" and her miserable self. This place used to be busy with business and now it looks empty! What a shame. Next time I will go straight to the actual DMV no matter how long the wait is because this lady ruined it with her ignorance! read more

This establishment is awful and deliberately fail people. This a scam and the compassion for other is definitely not there. The find ways to fail you even when you are asked to demonstrate certain task and it was done correctly. How can fail someone who has driven out state several times with another individual who has witnessed their driving skills and fail them three times.. Actually they added some of their own rules that was not on the sheet. The employee also asked questions that was not related to driving which was very demeaning and racial profiling. This not apply to all the employees just the one that supposedly k ow the rules of the road and has somewhat failed to demonstrate their knowledge and understanding read more

Excellent service! Super clean and efficient! Such a great experience here, Sherry was a delight and so helpful. This place is SO much better than the main party DMV locations. Will be back here again for further DOT services. read more

I went to register a new vehicle shipping in from out of state on a Saturday on a busy holiday weekend. They got me a 3 day permit which I could not do on my home computer so some MVD issue. Once I had the permit I was able to legally drive to them and get a level 1 inspection and get temp tags until my plates arrived which they did on just a few weeks. Since I had to get the vehicle and bring it back I thought I would have to wait in line again but the agent that originally helped me finished with his customer and walked out to me to inspect the car. Everything was quick and easy and worth the service charges. The staff members I interacted with were very friendly and helpful. I would certainly go back again. Great customer service! read more

Do not go here if you need professional, knowledgeable help. Everyone has to ask someone else for help and if you don't speak Spanish, they are very rude. I won't be returning. I would rather go to the MVD run by a state official not a possible family member of the owner who has never been trained in customer service or how to do their job. The only reason I am giving it a star is because I have to in order to leave this review. read more

Third Party MVS Services - MVS Title and Registration - Departments of Motor Vehicles Near Me - Chandler, Arizona

Don't use this location. They didn't pass my child for a reason that is inconsistent with the actual drivers manual. Pretty sure it was just so we would come pay the fee again. Not worth the "convenience fee" of using a third party if they don't text correctly and you have to pay twice. read more

They made my life easier. If you don't mind spending more for services and want to be treated with respect. This is a fabulous place.

Always come here for DOT related services. Nice people, fast and affordable service. Never any significant wait time.

Great service ! Staff was very helpful with getting my son his license. Driving test and transaction done within an hour. Will definitely come here again for MVD services ! read more

sat for 20 min and only two people were working, two others just sat there and talked and visited while the whole room was full of people.

I have been here twice now for my daughters permit and driving test. Everyone is courteous, responsive and short wait times.

Usually I cool off from these things right away but this one really chapped my ass. So I decided to take it a step further and get a hold of the manager and let him know about the situation, Rigo was his name. Rigo never responded to any of my phone messages. I took it another step further and filed a complaint with motor vehicle. Rigo has people working for him who have no idea how to use their computer database. This particular employee misapplied $500 cash that I paid and when I confronted her about it, she told me that I needed to take it up with motor vehicle instead of trying to fix it or ask someone for help when it was clearly her error. I had to pay a fee that my ex had been slapped with when we owned vehicles together. I couldn't get my car registered until I paid his $500 fee. So when I paid the idiot working here $500 cash, she tells me that she can't register my vehicle because I still owe $500. I ask her to show me on her computer where it says that owe an additional $500 and she flips her monitor around and shows me some information that has my cars year, make and model but no $500 fee. I told her that she didn't know what she was talking about nor did she know how to work a computer and she shouldn't be handling peoples money if she doesn't know what she's doing. I asked for my money back so I could take it to another business, she said no. I asked to speak to the manager, she said she was the manager. So I left. Since it was end of business, I had to wait until the next day to get my tags from the DMV. Of course when I go there, they tell me I owe $500. I give them the receipt and after a while, the lady comes back and said "good thing you held onto this receipt, the person who you paid misapplied the funds and we would have never been able to find it if you didn't have this receipt." Ha! Well, it's a good thing to know that even really, really stupid people with careless attitudes can still find work here! ***Kevin U. Thanks for the scolding but I gave the manager, Rigo every opportunity to rectify the situation and had he returned my phone calls, this review would never have been posted. Other people in the area need to be aware of the business practices going on here. I'm glad you received 4 star service but I didn't and that's what Yelp is here for, to provide insight into customers personal experience with the business at hand. In essence, this company stole $500 from me, had I not kept the receipt and followed up with DMV, I would be out $500. A company who functions in that manner should be put on blast all day long. read more

Have been going here for years for numerous things and always get great, fast and affordable treatment

Only 3 windows open out of 7 at 1:30 on a weekday. So if you want to wait as long as you would at the DMV, it's a great idea to come here. The DMV sloths in Zootopia move at the speed of light compared to the pace of the employees here. But bring money to pay their fees on top of the DMV fees. And also be sure to bring a book to read or a scarf to knit, because you'll be waiting a ridiculously long time. Or better yet, be smarter than me, and just go to the DMV. read more

Horrible . They are rude . Save your time . Go to other place where you are treated with respect and as a human being..

Out-of-state registrants BEWARE! Being new to the state of Arizona, I went to the MVD website which showed a list of MVD contracted third parties. There is not a disclaimer on the MVD website that these third party companies can charge WHATEVER they want!! I showed up at this particular location at 4:15 pm only to find the self-serve number system to be non-operational. I notified one of the employees of this matter, yet she never replaced the paper. Fast forward 25 minutes of waiting when all the numbers were called and one of the gentleman that works there starts looking at the lobby full of patrons, but no numbers to call. I informed him that I had already advised that the number system did not have paper and he immediately came out and replaced it. This caused approximately 15 different groups to have to try and figure out who was there first and get their numbers in order. Once I finally got my number, I was called to the window to process two out of state driver's licenses. Both my daughter and I did the prefill so all of our information was already in the system - this is suppose to expedite the process - WRONG!! The lady who was assisting us told us we needed to have our photos taken, so we went to the photo area - only to have them switch our paperwork so my photo was on my daughter's ID and mine was associated with her pre-filled information. Because of that we got to stand in line a second time to have another photo processed. One would think that since we completed the online application with MVD and brought in our barcode, that we should quickly be able to get our id's - wrong again! This particular lady took 25 minutes to process our two preregistered ID's while the gentleman working next to her assisted five patrons in the same amount of time. The total time it took to process two driver's licenses when there were five people ahead of us when we arrived was almost an 1 hr 20 minutes. It was bad enough that it took forever - but then the kicker - the CONVENIENCE fee of using this 3rd party company was $45!!! What would have been $32 at the MVD was upcharged to $77 for a DL and it took LONGER than the wait time at the MVD. I decided NOT to process my title/registration after realizing they were gauging patrons for simple services. I went to the Mesa MVD the following day and had 20 people ahead of me in line - shocker - it took only 30 minutes for me to register four vehicles with no add-on fees. This place is a joke!! I guess if you have no option but to go here because of your hours - you have no choice but to pay their undisclosed "extra" processing fees. I would recommend bringing along something to read because of all the staff working that day - only the gentleman seemed to be assisting customers. read more

Went in for a Travel Id made sure I filled everything correctly. I only noticed when I paid that she had done a regular id. So now I have to go back for one and pay again. Waste of my time since I could have done that online for cheaper. read more

I walked in to do my registration and the service is 100% better than DMV no time waiting no appointment needed excellent service five star service. read more

No sense of organization. You take a number but in the meantime they have people going back to the window to finish their transaction. Should have read the recent reviews. They weren't wrong. Go somewhere else. They're plenty to choose from!! read more

This isn't a pretty place and getting new plates isn't tops on my list of fun things to do but boy was this place quick and efficient. There was no one else here when I arrived and I was in and out in about 10 minutes! Fast service with a smile and a good attitude! read more

By far the worst third party Dmv I've ever entered! Slow, rude terrible customer service. The work staff seems more interested in visiting the soda and snack machine than serving customers. Avoid this place!!! read more

CLUELESS I called ahead to ask if a "state copy" of my daughters birth certificate would be OK to use to get her license. I was told yes Brought it in and it says clearly on the top left "state copy" and I was told by the girl at the counter it was not sufficient. When I said I called ahead and was told the state copy would work she handed me all the paperwork back and said "Sorry" We went to the next closest 3rd party DMV and got her license in 5 minutes. You may need to train your employees better to not only know what they are doing but to be all on the same page. My guess is if I went to a different window in the same place I would have had no issue. There is obviously a reason for all the 1 star reviews Get your act together The actual DMV may be better read more

If I can give ZERO star I would. The lady supervisor who "helped"me was useless and does not know how to do her job . I called before hand to see what I need left and how much to pay to reinstate my license and she had me running around town for something she could easily helped me with. She told me it would be 75$ and I end up paying 125$. She's completely clueless every time I've been her I've had a good experience with other workers it's SAD that she's the head in charge. I regret not just going to DMV cause she's worse than a whole DMV experience. UPDATE. I ended up not paying her because she was trying to charge me 20$ on top of the 125$ so I went to DMV instead on Kyrene & chandler blvd . I was in n out in 5min and paid 80$ like I knew it should have cost . So yeah.. read more

My daughter and I came today to take her drivers permit test. This permit test is a written exam instead of on the computer like a regular DMV. My daughter had to test in the lobby surrounded by other loud customers. There was a little girl screaming at the top of her lungs the entire time and another woman cussing at one employee explaining he was an idiot and her problem wasn't rocket science. How can anybody expect to test while all that commotion is going on? At least at the DMV, they take the testers into a separate quiet room so they are away from the loudness. What a waste of $30. If I'm standing at the window speaking to a worker and they can't hear me, how is anybody supposed to test and pass? Ridiculous! Save your money and go on a weekday to the regular DMV. read more

Third Party MVS Services - "Testing center" in the back of the lobby while people are cussing and children crying. No possible way to focus!! - Departments of Motor Vehicles Near Me - Chandler, Arizona

MVS, thanks for all the work over the years, I'm happy to live in Arizona. The flow of operations is controlled by a ticket number given to you at the check-in counter. Listen to Oz, the man behind the curtain, this guy will say your number on the speaker system so please pay attention. Scottsdale mvs is well organized. I come from a small town and Scottsdale MVS is way more advanced. Wherever i live in the Phoenix valley I go out of my way to come here. As for Monique H. Well sorry for your problems but blasting a manager and all employees here is not cool. Please Fwd a letter to your congressman. read more

In and out within a few minutes. There was no wait when I went on a Tuesday around 10am. They do charge a $10 convenience fee but its definitely worth it to save time! Will use their services again when I need them. read more

Opened an hour later than listed, took forever, and honestly not very convenient.. I had just moved to Arizona from California and I was looking to get my new ID. I took an Uber to this location to be there EXACTLY at 8am when they opened, because I didn't want to wait in line. When I got there the doors were still locked, it was dark inside, and I was the only one waiting out front. I continued to wait because I really needed to just get it done. 10 minutes later a bright red car came screaming into the parking lot, parked in the handicap spot, and then a woman jumped out of the vehicle. She stated that she worked at this location however the ONLY person with the key to the building will not be coming to work. She told me I will have to wait another hour because a janitor from 45 minutes away was going to bring the spare key to open the building. Since I didn't want to pay for another uber home and back again I decided to just wait there with the woman. The employee was there to essentially tell people what was going on and all of them got back in their cars and left... after an hour of waiting the janitor finally showed up and opened the building. I was let inside however, I had to wait another 20 minutes for them to set up all the machines and count the money etc in the end I did get my ID taken care of, but it took me longer than an hour and a half. This was a huge inconvenience to me and everyone else who was turned away. An easy way for management to be able to prevent this problem from happening again is to have a 2nd supervisor or manager have the key, so that they can still open on time and help their customers. read more

Third Party MVS Services - Departments of Motor Vehicles Near Me - Chandler, Arizona

Knowledge, quick if you get there in the morning! The customer service was nice every staff member told me what I needed for my documents. I came back didn't have to wait again the line. The staff really made my day ID was only $25 better than Mesa read more

Clean, quiet, efficient. Took my son for his permit pic - he took the test online ahead of time. We printed and filled out the application prior so it took less than 30 minutes. In and out. Staff was professional/friendly. read more

I've gone here a few times and they don't seem to be synced with the MVD on what documents are acceptable. The MVD took my documents with no issue. Not a good thing. read more

Slow service and long waits. Rude workers and not a well kept building at all. Do not come here for your road test! They will use any excuse to fail you just to have you come back and spend more money on the test even if you performed well. Awful 3rd party and by far the worst one I've been to. read more