What a difference from my visit 12 months ago! Last Friday, I went online to https://azmvdnow.gov/appointments and made an appointment for Tuesday to have my Arizona drivers license renewed. People with appointments or walk ins can check in at one of the kiosks in the lobby. You then will be directed to which line to wait in. (A B or C) I was called to the counter at 9:26 am and left the building at 9:39 am. Carmen was knowledgeable and kind. She reviewed my documentation, I signed the paperwork then she took my photo.Completed, in record time! Now I'm hoping to see if USPS comes through just as efficiently. ;) read more

Motor Vehicle Division - Departments of Motor Vehicles Near Me - Chandler, Arizona

I had one of those rare, magical experiences at the DMV, I was in and out in record time! From the moment I walked in, Drew welcomed me and immediately guided me over to the kiosks. The entire process took about five minutes, start to finish. I almost couldn't believe it. Drew was completely on top of things helpful, efficient, and clearly paying attention to the flow of customers. What really surprised me was the lack of a line. This location is usually extremely busy, but on this particular visit, most people were on the ID and driving test side. I've never come here and gotten in and out so quickly, so I'm calling it my lucky day! Huge thanks to Drew for making what is typically a time-consuming errand feel effortless. read more

The staff here are incredibly untrained, rude and incompetent. My wife had an address change and applied for a new travel id. The clerk told her she had temporary status and could not get a travel id, which was not at all true based on the documents she presented. So I went with her this time to point their error out and get the problem corrected. The staff managing the queue asked us what we were there for. We explained the situation and her documents, and she confidently stated that we could not get a travel id, and that there was no error by the previous clerk. When I insisted that both she and the staff from the prior visit were not correct, that the travel ID document requirement listed on the ADOT website and official form (Form 40-5144) confirm that my wife's status makes her eligible, she then jokingly, rudely retorted with " we're hiring if you want to apply", smirked and drew the laughter of several in the queue behind us, in an attempt to humiliate me. This is a government employee, working in a facility that handles state licenses and travel documentation, confidently incorrect and attempting to belittle me with sarcasm for pointing out basic facts she apparently doesn't know. Imagine having to deal with this unprofessional, untrained, clueless and rude staff twice over. We proceeded to the window and this time were lucky enough to *finally* interact with a third employee who knew basic, fundamental Arizona travel ID laws. She accepted my wife's documents and successfully processed her travel ID but made us pay again even though it was their mistake. What a horrific experience for something that should have been easy and straightforward. Do yourself a favor and never visit this facility like we made the mistake of doing. It is apparently filled with workers who do not at all know the laws governing the IDs they issue, yet act like they do and arrogantly so. And to the employee who cracked the joke about me applying to work here - hard pass, because apparently I'd have to be spending all day correcting my colleagues on basic information they should already know to do their job. read more

Everybody complains that government services are always not up to snuff, but I have to say this MVD Chandler has always done me good and Im giving them 5 stars. My taxes I pay, I gladly support these workers. I came here this morning at 7:25am and there was already a line of about 20 people in front of me. The place opens at 7:30am. By around 8ish, I made it to the front of the line and clerk at station 18 helped me. I had my license plate confiscated last evening (long story and no, I was not consorting with illegal drug cartels - that aint my style). Im about as prim and proper as they come, with a dash of disco, unicorns, sexy is a must, some sassiness and classy AF is what I am up to, and I like to be nice, it's just my disposition. Deal with a dose of sunshine, we all need that Vitamin D! OK, I digress, I like tangents. But anyways the lady at the counter was great, she was like call you car insurance, swap out the VINs, come back here and stand by my number station and I'll help you get sorted. And sure enough, in 15 minutes, she got me sorted and we even managed some small talk. We both complained no parking around ASU. An hour later, with temp tags in hand, I was out of there and not bothered at all. I walked out smiling and funny enough, the woman helping me was also smiling. I liked her. Thanks MVD for always getting me out of a jam. I appreciate ya, just like Omari and Emma! read more

5.5.26 - had to come get a new travel license taken since it expires in June. I tried to make an appt online the night before but was having issues with the site so I went as early as I could in the morning. The MVD has changed a lot from what I remembered. I remember super long lines and long wait times. I went around 10am or so and there weren't many people inside. You check in at the kiosks and then a man near the kiosks directs you where to go next. The line was short and went pretty quick. The person helping me renew my travel license was friendly. I believe I was out of there in about 10mins. My only issue was the photo. They don't even let you see the photo after to retake it if needed. If we're going to be stuck with something that we have to use for the next 8 years, then we should be able to see it before we get stuck with it. It would be easier if we could just upload our own so we don't have to waste money getting another read more

They're very well organized and professional. Of course it's the DMV so there is a wait but I felt like everything kept moving in a timely manner. The only thing that would have been helpful is for the website to state there's not scheduled appointments until July but it makes you think there's an error and to keep trying. 3 days in a row and I am finally done! read more

Motor Vehicle Division - Lobby to check-in - Departments of Motor Vehicles Near Me - Chandler, Arizona

Alyssa was super helpful! The atmosphere of the DMV has changed. They're very quick but I would recommend making an appointment. You can't pick the representative you want to help you but if you happen to get Alyssa you are in good hands. Also, they don't have anything to do with the DMV app like the MDArizona app. I tried to get that fixed because the error pops up saying contact DMV but oddly it seems the issue falls onto the the app creator not the dmv. So if that's one of the reasons why you wanted to go to the DMV, save yourself the time and contact the app creator directly. You will not be able to use the app for Travel ID purposes either. Hope this info helps! read more

Motor Vehicle Division - Alyssa's name tag - Departments of Motor Vehicles Near Me - Chandler, Arizona

Lillia did a great customer service, she informed us everything , easily to understand. I will. Come back every time i need an mvd read more

Motor Vehicle Division - Mvd Entrance - Departments of Motor Vehicles Near Me - Chandler, Arizona

Wow great service from Carmen!!!! We went in with 4 issues and she very patiently took care of each of them! I would highly recommend this facility over all the other MVD's in our area!! The line moved quickly and we got everything we needed done in a timely manner. read more

The lady I worked with on 6/17/26 has absolutely no idea what she's talking about. Gave me complete false info that made me run around all day to get done what she told me I needed to get done then got rejected. She gave me a form to get a car in my name without the title for the previous owner to fill out and I SPECIFICALLY asked does the previous owner need to fill this form out here or can I just bring it back without them and she told me yes handed the form over for the previous owner to fill out, got it filled out brought back then had the audacity to tell me they needed the previous owner to be there in order for it to work. I don't understand why she would even give me that form if it has no use unless it's filled out there. Learn how to do your job and thanks for wasting my whole day!!! Will never return to this location. read more

Overpriced!!! $40 conscience fee for my travel ID???? Who are you convincing?? Me or you??

I made an appointment and arrived at 9am on a Thursday. I made the appointment two days before, and there were lots of time slots available. The non-appointment line was a little long, but it seemed to move quickly, and was empty by the time I'd left. The appointment line moved fast too. There is a computer for people to check in on if they'd made appointment. The person that helped me was very polite and even waived a small fee that I would have needed to pay for the service I'd needed done. I would come back here for all my MVD needs, but always with an appointment. read more

I just left the dmv, I was helped by a gentleman named paul. what a great help, such a positive guy!

Derek was an amazing help! He is a master at asking just the right questions to help the process finish much faster. Thank you, he deserves a RAISE! read more

I came into the DMV with a lot of issues after getting my vehicles and my drivers license taken care of in Maricopa. I had to get everything corrected because they made so many errors on my drivers license and all my registration to my three vehicles Joanna at the DMV in Chandler was amazing. She was able to get everything resolved straighten everything out for me. her supervisor everything and I was here maybe an hour and got all my issues resolved. Joanna is amazing. read more

We walked in.... Registered..... went had a seat and the next thing we heard was our name!!! Very fast and efficient for sure!!!! Chuck was great!!! read more

Exceptional customer service experience! This office & staff is "on time" and in rhythm. My Drivers license renewal was professionally, seamlessly and expeditiously adjudicated in under 12 minutes! The vibe in this office is that these employees / management 100% actually "like" their jobs, roles and go above and beyond! Having dealt with other varied public servants (e.g. post office) the proficiency of this site is light years better in all facets. Keep up the Great work - a stunningly awesome experience! read more

We were able to walk right up to a counter with no appointment and were helped right away. Ed was so pleasant and helpful through getting our new licenses with real ID'S hands down the best MVD experience we've had by miles. read more

All information on the Internet says that you open at 7:30. To that Effect I took an Uber out here at 9:30. Arrive to see a sign on the door that says you're not opening till 12. You just cost me two Uber rides, and one later to come back. read more

The people who work at the Chandler location were pleasant and efficient. There was someone directing customers as soon as they arrived. The process to renew my drivers license/ get Real ID went smoothly because I bought the documents specified on the website. However, I had a REAL PROBLEM with a person who answered the phone on their helpline. He was condescending and threatened to hang up on me when the website page that was showing on my screen was different than what he said it should be. I am on the computer daily so it wasn't that I didn't know what I was doing. He said that I was not listening to him and therefore not cooperating with him. I wish that I would have gotten his name but I was in shock at the time. read more

Brought my Mom to update her AZ ID and it was fast and the staff was friendly and helpful

The 4 stars is because of the 40 minute wait in line. This is the first time I've been to the MVD since Covid. You can't make an appointment for everything. You used to be given a number when you checked in and able to sit and wait. Now you must stand in a line and wait your turn. The lady that helped me was very polite and understood my needs. read more

The MVD is never a pleasant experience but Ed and his team made this a GREAT 30 minutes! I got everything I needed and more, I can't thank the team enough! read more

the most unhelpful and rude people. What a joke. I went in asking for help and they kept me in for 2 hours and wouldn't let me leave because of something so small and stupid. literally kept my title from me and wouldn't let me leave. read more

We were working with the representative at the window, after him having to take my daughter's drivers license photo four times, Rochelle came to help the agent, her support appeared to get our experience back on track. After some time and our experience not being back on track Rochelle came back to trouble shot with our agent and I asked her to stay because at this point we had been at the window for over 30 mins and her presence appeared to support the agent and I needed to get my daughter to school. Rochelle spit nails, lost her temper, her tone lacked professionalism, her approach lacked emotional intelligence and basic customer service skills. Rochelle never validated the value of the time we had spent so far or our experience. An appropriate response would have been I'm so sorry for the delays, I'll be here to help make sure we can get you out quickly. Rochelle, with your limited availability to properly engage with consumers it's no surprise that you work at the DMV, you wouldn't make it in corporate America. read more

This place is located on Beck Ave South of Chandler Blvd. It is about 1 block South of the Emission Testing site. There is parking around the building. Sometimes it gets filled, then you will need to park on the street. We tried to make an online appointment to get a driving permit but the website was not working so we walked in on a Thursday afternoon. It was empty (see photo). They have kiosks to check in when it is busy but we did not need to do that because there was no line. We just walked right up to the counter. They guys said it is typically not too busy Tuesday, Wednesday, Thursday and very busy Monday and Friday. So plan on that. They also have 4 computers where you can take the permit test if needed (see photo). Anyway we got it all done in about 10 minutes including the photo. I guess just avoid Monday and Friday if possible. read more

Ok. So it's a lot lack-luster. The flooring really makes my vértigo go wild. But aside from the nausea I feel after being in line for 30+ minutes, I'm pretty impressed. they have kiosks that are wildly underused. You can order a replacement license and other simple stuff. They have a lot of people training. That helps. You can also schedule appointments online. Unfortunately, we didn't. But next time, I will try to remember. read more

Motor Vehicle Division - Departments of Motor Vehicles Near Me - Chandler, Arizona

I came in here at 7:30 this morning and waited less than 5 minutes before being called to the counter. The lady behind the desk was super nice and friendly, and explained the steps on what I need to do for my issue. It was a really simple thing and she didn't make me feel stupid or anything. I really appreciated her kindness! I was in and out of here in about 10 minutes! It was a great experience and I'll be back for all of my mvd needs. read more

Visited this place on Wednesday 3/5/25 Was trying to title 2 vehicles. The person behind the counter titled one vehicle under my name instead of the business name. Not only that she also set up the other vehicle with the wrong vin for emissions. 3 days later I have been trying to fix all her mistakes. First by paying for the first vehicle to be titled correctly and has to pay again. Also the second vehicle she put the wrong vin number and emissions also put the wrong vin so now I'm stuck having to bring the vehicle back to emissions and re pay again. Bunch of idiots working at all locations. read more

Quick lines, friendly and fast service. I've never been in & out of the MVD so quickly before.

So fast and easy to get through the DMV with my reservation! Got my ID picture done and got it in less than a week

It's a DMV it's going to be busy, but the line moved surprisingly fast. David was super helpful and friendly. Make an appointment though, the long line was for walk ins, however appointments seemed to be pretty empty and fast. read more

**********Update***********Update**************** No rez, in and out in 10 minutes! Arrived at 4:30pm and out by 4:45! Amazing fast service with a smile! ***£££££££ When is the last time you were at DMV and finished in 7 minutes?! Unprecedented! Theory: they removed almost all the chairs so pressure is on to help quickly. Naw...ok Miss Leticia B. is at the ready helping people with their needs, questions, and any problems (DMV related of course) guiding them thru. They got us out of there so quickly, it almost felt offensive...Get Out! Pictures tell the whole story much better Hasta la vista...Baby! We're done! read more

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Came for my travel ID. I brought a certified birth certificate. They decided this was not enough because it was issued by the hospital and not the state. No one could show me anywhere that it says it has to be issues by the state. Livid. read more

I took my dad here to get his license renewed and was pleasantly surprised at how fast and efficient it was. I didn't make an appointment for him but the line went quickly. Ruby was so nice and who knew anyone at MVD had a sense of humor. Great experience for what no one really enjoys doing! read more

Motor Vehicle Division - Departments of Motor Vehicles Near Me - Chandler, Arizona

It was super busy because all of us dummies waited till the last minute to get our Real ID, but the MVD was very organized and got us through quickly. Everyone was friendly and as enjoyable as getting a new DL can be! read more

My First time coming was to get an AZ ID. They asked for my Illinois Identification. I surrendered it in order to get an AZ one. HOWEVER, They entered my IL ID as a DL instead of an IL ID. Which caused me to show I had an active DL. Which in fact was expired from IL. I went to take my drivers test at an Authorized 3rd party and they insisted that someone entered my information wrong the supervisor reached out to this location to let them know. I then went BACK to this location stood in line for practically an hour. I get to the window the guy tries to tell me nothing is wrong. He then goes over to a colleague and comes back and calls a manager over. The manager proceeds to say "Ok we have corrected the mistake it shouldn't interfere with your test." I go BACK to the authorized 3rd party to test (passed both written and road test). Wait for them to call me up to tell me they couldn't process my AZ DL. due to the error still reflecting in the system. So here I am now calling off again (for the 3rd time) to try and get this rectified. STILL have yet to get this resolved I am going in the morning. wish me luck read more

Best DMV I've been to. First time I came here I didn't have what I needed and the guy at the desk was very helpful and understanding. The second time only waited 8 minutes in line and got everything done! read more

I never thought I'd be giving a DMV type place five stars but here we are. I'm a california girl, I'm used to an "appointment" meaning wait five hours or the entire day while your mind goes numb waiting for your ID. This place however is different. Assuming you make an appointment, your placed in a separate line away from the walk-ins. This means you get in and out a lot quicker. It took longer to process my documents then the line did. Overall an exceptional experience. Rather then being a disorganized mess of crowds and lines, this place actually functions. And to boot, the worker I was with was friendly and we had a good laugh about "fridays am I right?" If I could give this place ten stars, I would. read more

I have been pleasantly surprised multiple times over the past several years when needing to make my way into the Chandler DMV. First of all, being able to make a reservation online is great. But even without one, the office runs efficiently. You check in, you get a number, the people working there are actually friendly, they seem to be appropriately staffed so the line actually moves. This is NOT the DMV of my youth...thank goodness! read more