Terrible customer service and terrible quality suits. Rented a suit for a friend's wedding but little did I know that I wasn't supposed to iron the shirt as it was supposedly all polyester (cheap material). Unfortunately the tag on the shirt was worn off and none of the associates warned me about not ironing. When I returned the suit to the store, instead of listening to my experience the store associate argued with me and I was forced to pay a fee. Avoid at all cost, and if you do rent from here know that the shirts are all polyester and non ironable. read more

I bought a suit for the funeral of a close family member. I got the suit home and tried it on and the fit was a little larger than when I purchased it a week earlier. I brought the jacket in for a smaller size. The store removed the tags because I asked them to open the pockets. On the day of the funeral when I tried to button the jacket and realized the button was on the lapel in a way that didn't allow for the lapel to lay flat. The day after I needed the suit I brought it back to return it. It hadn't been worn, but without the tags they won't accept it. THEY REMOVED THE TAGS. The suit was unusable and sold as separates. Take the unworn jacket back (at least) and offer an apology. The tags are in your possession! read more

Employees are rude. I would never ever buy anything here. These Employees are terrible. No class. No greeting and if you ask for help, it's like they are so bothered. What the heck? Really? I am use to high class service on South Lake. This is terrible place to shop for suit. Employees are rude. Unacceptable. read more

I spent over two hours in downtown Los Angeles in search of a suit or a jacket and shirt for a party on the east coast. Most of what I found in the stores were polyester dominant blends or unattractive designs. Suits were shiny or tailored for a body shape that was thinner than mine. Stores are also open to the street. Needless to say, I arrived after a most depressing shopping experience. When I went to The Men's Wearhouse, I easily found street parking (on a Sunday). I was greeted upon entry. I did not know the lay out of the store and the younger salesman who was attending me asked appropriate questions about what I was seeking. My tastes are somewhat older and many of the features or designs that I had wanted are no longer in fashion. The clerk, however, was able to extrapolate from what I was expressing to help me find something that might seem close to what I would want. When I asked him for measurements he took a variety of them; arms up, arms to the side, etc. I wasn't planning on buying a shirt, but I went for it anyway. I told him that besides having some extra space in the stomach, I absolutely needed a neck collar with some give. I was going to be wearing a tie and was not about to be pinched by it. The second shirt he found me was 100% cotton and an excellent fit . I was clear about my budget and he told me what the prices were of the garments before he offered me to try them on. At check out, he told me that if I were to sign up for the store's website, I would be given an on-the-spot discount that would cover the cost of the tax. I was extremely satisfied with this shopping experience and would whole-heartedly recommend the Men's Wearhouse in Pasadena for upscale men's garments. read more

I brought my Dad here to look for a suit for my wedding. The staff completely ignored us while assisting other guests who came after we did. We looked through the racks and couldn't help but noticed that we were being ignored. We were the only guests of color too. Safe to say, we're not coming back. read more

I need to start by saying that shopping for clothes is my least favorite thing to do. That said, I needed an outfit for this weekend, and my wife and I went to MW on Lake Ave. They were slammed, but Brock still fit us in- which was super helpful. Marina helped me find the clothes I needed, and she was super nice and super supportive. We ended up leaving with an outfit that I like and that feels good, and the experience was lovely. Just wanted to shout out the staff here for taking great care of us. Thank you! read more

The staff was friendly and helpful. But I think it's horrible that I buy a $500 suit and they give it to you in a plastic bag. You have to spend $3 if you want a garment bag? I just bought a suit from you full price. I even went back in because I couldn't believe it and asked again. Nope..$3 if you want a garment bag. Well I'm sorry but you lost a customer over $3. If you're spending this kind of money you should feel even slightly taken care of. You're 20 mins from the fashion district, anyone can get better and cheaper suits. Wanted to try this one out and support a local business but this isn't how you earn repeat customers. Unfortunate. read more

I went in 2 hours before a very important interview. I was dressed professionally for the interview but I was missing a blazer. I was helped by a gentleman named Eric. He was extremely nice and informative. I asked for a clearance blazer and was back with in a minute with the perfect blazer. The sleeves were a bit long and I asked him if there was something he can do quickly just so I can get to the interview. He got all the little details perfectly and had me looking and feeling like a million dollars. Eric thanks for the amazing service my guy. read more

Just an FYI, we spent over $700 on a suit for my husband and yes, no garment bag because you had to pay the three dollars. That was a little disappointing. Maria, who does the alterations was very informative but very expensive. read more

i see a lot of 5 star reviews. But the reality is; we are in a time where the general public does not understand what "wearing a suit and tie" is all about. The current state of men's professional attire is at the lowest point in recorded history. And the competition for professional attire just doesn't exist. If you want a suit.. where else can you go then "Men's Wearhouse"? (Macy? JCPenny? Nordstrom?) I urge the staff at Men's Wearhouse to live up to the duty, responsibility and obligation (of selling merchandise that ENHANCE the buyer) As oppose to some garment that is simple/uncaringly/recklessly draped on ones back. There are a lot of ideocracies about suits (all the associates at men's Wearhouse knows them.) Wearing a "men's Wearhouse" suit signals to other (you are the most mediocre non-competitive non-ambitious person. Happy being an corporate cog ) For the same time and money (the staff at men's wearhouse can sell suits that signal to the world that YOU are a sophisticated, highly professional, skilled, steep in tradition. (while wearing a mens wearhouse suit) ) Douglas Ewert the current president of men's wearhouse should be fired for allowing his staff to buy and selling garbage suits that looks like a communist uniform from 1934 Poland. But in fairness on rare occasions the "buying staff" at MW does get it right and are able to deliver sophisticated, stylish, high quality attire. Regarding this location. The girls are great; the guys are fine. They do their best. My experience is 5 star with the staff and 1 star for the company (so I am not going to screw the people that work here because corperate buys trash for them to sell) read more

Example of being hustled: Neck size on shirt is not quite right. Recomendation was if not wearing a tie don't worry about it. How about finding the RIGHT size instead? Is it really necessary to make the sale today insetead of when the right size comes in and lose crediblity? Questions like "is that all you are going to buy?" Purchase quantity shaming. lol The product at MW is alright. No need to break the bank on every piece of clothing to get dressed up. But Macy's, especially if you order online, and Jos Bank got the same things, sometimes even cheaper IMO. Main issue is the car lot sales tactics are offputting. read more

Honestly, everything was good until one of your lazy associates didn't want to do their job. I called to ask to place an item on hold, and the employee didn't ask for the item number and just tried to say Come in. I clarify I want him to put the item on hold because I dont get off work until a couple of hours, and you have limited stock of the item. Then he says, "Oh, I dont know what shirt you're talking about, and we are really busy in the store." Well, duh, you dont know what shirt cause you never mfcin asked, & IF YOU WERE SO MF BUSY YOU WOULDN'T HAVE ANSWERED THE PHONE. No one told u to settle for minimum wage if you hate your job, just leave. read more

I came in this location to get fitted for a tuxedo for my upcoming wedding in October. I was professionally greeted by Alfonso. He did a great job explaining the process of what needed to be done. He took my measurements in a timely fashion and showed me all the options I had when picking out my tux. He really helped me get what I needed. Overall, my experience with him was professional. I'll most likely return to purchase some other items for my own personal use. read more

I've had two amazing experiences with this store. My wedding suit journey started with a tiny high-end bespoke studio in downtown that hardly had anything to try on. We then decided to try Men's Warehouse which had an abundance of suits to try. The staff were very attentive despite it being somewhat busy at the time we went. I quickly got my measurements done and various shirts and accessories to try. Walked out happy with almost everything I needed. I came back around 4th of July and they were having a Military Appreciation Event (25% discount!) I was amazed by this and also by the fact that the gentleman helping us, Alfonso, was kind enough to credit our recent purchases with the discount. And during our 2nd trip we found more things I loved. Great store, great staff. Will be definitely be back! read more

Laton was extremely helpful and kind! We went to a different men's warehouse earlier in the day, and it did not go well. We gave this location a try since my fiancé set up his groomsmen portal at men's warehouse. Laton went above and beyond, and made my friend in my wedding feel so much better. He went over everything we needed to know and gave suggestions on what would look best. I would highly recommend working with him when you go here. read more

Men's Wearhouse - Men's Clothing Near Me - PASADENA, California

Suit prices without sale is now very pricey, $314 average for suit jacket and $175 for suit pants. David was very helpful and went above and beyond in getting us various suit options, taking measurements and looking for the right sizes. He was very patient, polite and knowledgeable. read more

Had a great experience at MW! The service was focused, great price for the value. Maria was especially helpful. The selection could have been better, but I did find what I needed. Overall great suit shopping experience. read more

This place is so incredibly rude, and if you're over a 28 waist you can forget it, no one will even LOOK at you let alone answer any questions for you. Don't waste your time stopping here unless you know one of the workers seems to be the best way to get any assistance. read more

Came in a week ago with my suit pants. Spoke with a middle aged gentleman about tailoring. He informed the pants I had could not be expanded and informed me that I could come back with the new pants for hemming, and specifically that hemming could be done same day. The problem here is I brought in my own suit not purchased at the store. When I came back the following weekend with the right sized pants someone claiming to be the manager, said he could do it in 15 minutes. Once he found out the pants are not theirs, he turned me down saying their was a two week lead time. How fucked up is the communication between the mens warehouse team that their employees don't even know their own policies. Let alone to turn someone away after their own internal mixup. Blakey, Lakey, or whatever the young manager's name is does not understand basic customer service. It's not like they were busy either. He was literally standing and shooting the shit with his employee. All he seemed to care about was telling me that that older man wasn't the manager and that he was. He even said "he's only there a couple times a week". Brother, does that even matter? There's a problem in front of you, fix it. Calling yourself a manger is a joke. Definitely writing to corporate or the owner, like it even matters... read more

Recently, I started looking into getting my first suit, but being non binary, assigned female, I knew that would not such a simple search, as not all places are comfortable serving those of us who are part of the LGBTQIA+ communities. A fellow non binary friend had a good experience at Men's Wearhouse and recommended them. But I hesitated for awhile because I didn't know if their experience was something that could be experienced chain wide, or an individual store thing. I was leaning toward ordering online so I wouldn't have to risk transphobia and the cost would be less expensive most likely, but ultimately decided to give them a chance, since I saw they offer free measurements and I figured I could at least have a knowledge of my size to use for more accurate online ordering. I called the Pasadena store to see if they would be willing to provide measurements to me, and was told that that would not be a problem. The time finally came to make my visit. I was nervous but also excited in some ways to be taking these steps. One of my brothers took me and we walked in the back door. Walking toward the middle, near the cash registers There were several employees. I wasn't sure who to go to to get started, but one of them (George) approached and asked how he could help us. When I explained that I was there for measurements and that I was non binary, he showed no signs of discomfort at that. When I told him the colors of our flag and that I wanted them in the suit, he helped me look for a few things with those colors. He was also very respectful to my brother. As for the measuring part he did it very professionally and delicately so I was not uncomfortable at all. I appreciated that he was not pushy, but did offer feedback about how an item is traditionally worn, where it sits,etc. I ultimately decided to make a purchase after all and as part of the package a tie was included. I had one already but George made sure to look through the ties for one that had one of my flag colors! I wasn't able to take it home that night, unfortunately, but was grateful that the reason was due to alterations being done, so the suit would fit nicely. And I wouldn't have to worry about taking it elsewhere. When the suit was ready we went back to try it on and it was such an awesome moment, even better than the first night which was already pretty amazing and magical. Especially because of the mirrors they have there that help you see from multiple angles! George was not there but we were helped by Christopher who was also very respectful of me and of the two siblings that went with me that time. He didn't make us feel rushed when we had questions or wanted a pocket square that was close to my colors, etc. (Neither did George). We ended up having the suit held for me at the store for a bit and made another visit to purchase the few items to make the suit perfect for my special day. Each time everyone was so kind and those that recognized me from before asked how things were, shared in my enthusiasm, etc, including the woman who worked the registers ( I THINK her name was Maria, but am not certain). I was able to be freely ME! Something I don't take for granted. Thankfully I never had any interactions with hostile customers, another thing I don't take for granted. One more thing that i appreciated: they gave me a garment bag that did not have their label on it. Which meant that it was more subtle and would be less suspicious if certain non supporters saw it. The main bummer is that the prices are definitely out of range for us and quite a few others. Had a friend not wanted to buy my suit and accessories as a gift, I would not have been able to get it nearly as soon as I did. If you sign up for their email list, there are almost always sales and clearance (65% off, many times, which really is helpful). Since my own experience I have been spreading the word now, especially to my LGBTQIA+ friends that this is a safe space for us with an amazing selection! As is their phone support who I called after my visit to compliment George and the store! And am leaving it here too just in case it will help someone else. read more

I was in Pasadena for a wedding, when I got into town, I realized my suit was forgotten at home. I went to Mens Warehouse the day of the wedding to buy a suit and was greeted by Christopher, who took great care of me. He was knowledgeable, helpful in finding my size, and making suggestions on accessories. If I lived in Pasadena, I would buy all my suits from Christopher. I couldn't have asked for a better experience in a stressful time. read more

I went to rent tuxedos for an upcoming wedding and I found the prices to be a bit high but chalked it up to the higher cost of living. This would not have been my first choice to rent a tux, but the bride-to-be suggested it. The customer service rep was not very friendly and seemed annoyed by questions I had. Honestly, it seemed like the guy didn't like his job. This was odd because other employees appeared friendly and eager to help. This is probably the third time I've rented a tuxedo over 25 years and those were memorable occasions. read more

I went the Men's Warehouse store this week on a Monday morning, and was planning to buy two suits. I was seriously considering purchasing Joseph Abboud suits, and wanted to know more about them. There were three sales staff in the store, and I was the only person there. One salesperson was on his phone and the other two appeared to be having a personal chat. Eventually, I was approached by a salesperson and she asked if she could help me. I said sure, and mentioned I was struggling to find my suit size because the sizes were all mixed up. She said, "I know what you mean, I have the same problem." I told her I'm usually a 44r. She made no effort to help me find the 44r's. I asked her about the suit fabric: type of wool, wool blend, quality (superfine 100, or 120)? She said, "What does a superfine mean? All I know is they're a good wool blend." A quality suit has a full or half canvas lining. Canvas shapes to the body, making for a better fit. I asked if the suits have a canvas lining. Her response was, "I don't know what you mean." Another member of the sales staff piped up and said, "We don't sell canvas suits." I found a 44r jacket and tried it on, and wanted some feedback on the fit. However, the salesperson had disappeared. At that point I thought I'm in the wrong place to make a purchase and then promptly left the store. Questions: Why don't the sales staff keep the sizes separated on a routine basis, and help the customer find their size? Why isn't the staff better trained on the details of the goods they're selling, and about suit quality in general? Shouldn't the salesperson stay with the customer? Conclusion: The front office needs to fully train staff and monitor the employees more closely. read more

Been coming to this location off and on for 15 years. Used to be great. Customer service has really cratered. An inattentive and poorly trained staff. Service was once the hallmark of Men's Wearhouse. read more

Maria was so amazingly helpful. She went above and beyond to make sure I found the right size jacket and vest. She is what I consider to be the epitome of great customer service. read more

Worst service ever! 4 sales people all standing around doing nothing. No help or consultative sale whatsoever. Poor selection as well

Just left the store kinda felt unwelcome. The lady there was sweet everyone else just mehhh tart.... A little personality or customer service goes a long way especially after I just spent $1,800 in this store. The guy was not helpful at all and sloppily packaged the suits... I probably won't be back. read more

It appears as though the corporate side of Men's Warehouse has employed an individual, or team, to respond to negative reviews with an email address for the reviewer to contact them directly, in what one might mistake as an attempt to rectify the situation that caused the poor review in the first place. But this is all a ruse people, as the email address is never answered. They think Yelpers are stupid, by posting a response to a negative review, to make it look like they care. Yelp should allow us to report such abuse, and have their reply removed from our review. Don't be fooled people, this store and its corporate office are all sh!t. Now a tip for my fellow Yelpers - if you need a suit, go down to Los Angeles street in downtown and stop by any number of men's suit stores. They have suits for $69 that match the quality of Men's Warehouse. All suits are made in China these days, and Men's Warehouse or Jos A. Bank all get their suits from the same manufacturers as these downtown stores. The suits you find downtown are the same, just at a much lower price. read more

This Mens Wearhouse has Michael Strahan over to the side where you can barely see him. He's on a poster, but they put him on the other side where you can't see him in the window is very very dirty and not clear and they have all the other people that are different color in the front, Michael Strahan should not represent this store until they make it where he could be seen if he's wearing there clothes other than that customer service is great. The store is clean. I just wish they would put our people right next to the other people so it can look very fair. Come on now. read more

Leighton is my go-to guy for a suit! He was able to find all the right clothes that fit me and made it a very easy process to buy a suit. Everything is straightforward and having Leighton assist me in picking out my outfit made it a breeze. Definitely recommend this Men's Warehouse and Leighton for all your suit needs! read more

The customer service is absolute garbage here. Came with a large groomsmen party with the intent of getting rentals at our appointment time. Did not receive any greeting when we entered. Stood awkwardly for 10-15 mins in the middle of the store with the large group without a word from any of the employees. Rental desk tells us to go to the register. Register tells us to go to the rental desk. Finally an employee comes to help us but was less than friendly. I asked what suits they had and he threw down a few options on the table (very limited by the way). No explanation. No advice. With that kind of service, it just didn't feel right to pay $249 per person to rent when you can probably buy the full ensemble for the same price. We left. read more

Every worker I came across from here was super attentive and went above and beyond. The manger here made sure we got everything we needed 2 weeks before the wedding during our fitting and the day of pick up. Thank you again! read more

Alfonso is really amazing at what he does! My fiancée and I went in for the first time to get a new suit for an event we were attending. Alfonso was really great at helping us out despite it being a full house in the store. He even helped us color match the dress shirt and tie to the suit. They were also able to accommodate us with a quick turnaround on the alterations! We enjoyed our experience so much that I ended up getting my dad a suit here, through Alfonso's expertise. My dad had a stroke many years ago and is unable to use the left side of his body. Alfonso was very patient and sensitive to my dad's disability, and I truly appreciated that from the bottom of my heart. He even joked around and brought my dad a stylish hat to finish off his look and my dad honestly looked like a million bucks. He looked so happy looking in the mirror and I give Alfonso so much credit for our wonderful experience. Just last week, we returned again to Alfonso to buy a tux for my fiancée and he did not disappoint. This guy really knows what he is doing and goes above and beyond for his customers. His suggestions are always on point and we trust his opinion 100%. We are also moving to the Valley soon but my fiancée straight up said he will still be returning to this location to see Alfonso for his future suit needs. Thank you so much for multiple exceptional experiences! Not really sure how this works, but Corporate, or Men's Wearhouse Management, or whoever this concerns! You need to give this guy a raise! read more

I'm really bummed out. I just picked up my tuxedo in Northern California and the order is completely incorrect when I compared it to my measurement card. It's too late to reorder read more

Experience was great and very fast and efficient! Joseph was very helpful, kind, and patient.

We needed specific sizing for his shirt that we had trouble finding anywhere else. We came to Men's Warehouse based on recommendations and had the best help ever. Emmanuel quickly welcomed us and helped to confirm the best sizing and fit for us and even helped us with finding the perfect pair of dress shoes. I definitely recommend coming to this location if you need assistance. Thank you! read more

This review is specifically giving 5 stars to Formalwear Manager Nathaniel. I basically dumped my problem onto him last minute to solve. . . and I really do mean last minute. I called him up explained my issue, and he told me the only way he could literally help was if I got down to the store and took all the measurements and submitted the order within 30 minutes and not a SECOND later as the system would be shut down and I could not get my suit on time. 25 minutes later . . . still with 5 minutes to spare, Nathan took care of me and got everything done. It was the fastest fitting I had ever done . . . but he said he had done faster. I cant thank him enough for saving the day! read more

Today, I was returning a pair of pants that ripped only six weeks after I purchase them. I was told that I needed to purchase another and there was no reimbursement or incentive on the new pair of pants. They stated the pants could not be repaired. I was a bit disappointed that there was no consideration on my trying to find some type of alternative. I like to think that I am a fair guy and willing to find some type of solution, but I felt dismissed by their manager working today. She did not even try to maybe give a discount or maybe include some small items with the new purchase ( ties, socks, etc). She seemed to make light of my business. I have been doing business at the Lake Avenue Mens Wearhouse store in Pasadena Ca for almost a decade, but will likely have to reevaluate my future purchasing decisions, especially at that location. Rarely, do I make posts like this unless they are extremely positive reviews. This is the exact opposite. read more

Rented a tux and turned out okay. Came in on a weekend to get fitted and the two ladies working there seemed to never smile, nor provide any help, just wanted me to quickly decide and purchase. It was as if I did something wrong, was not supposed to ask questions, and felt like I was somehow inconveniencing her (the manager), really poor attitude especially considering there was no other customers. I came back on another occasion and another lady was there and she was also pretty cold and unhelpful. HOWEVER, when I came back to pick up and return my tux, I had some questions and I was served by a super helpful staff named Eric who pretty much salvaged my overall bad experience. He helped explain a lot and fixed some mistakes made by his colleagues. If not for this guy, I would have given this place the one or two stars it deserved. Tuxes are pretty nice, some stylish and traditional offerings, but if you can't get the right size or get time to decide, then no real point. read more

Alfonso the manager is amazing !!!!! We originally picked up a rental from Arizona location and my husband was sized incorrectly, we no longer had time to order any replacements so we came in intending to return it completely but Alfonso ended up swapping the items that were incorrect and saved the DAYY ! Thank you so much Alfonso for your patience and amazing customer . Mens warehouse is lucky to have him. read more

Men's Wearhouse - Men's Clothing Near Me - PASADENA, California