I had a little run in with a deer and needed my car repaired. Charlie and the team were great…read more Not only did they make my car look like new, it was also all shiny and clean. They handled the insurance and made the entire process quick and easy. Thanks for a job well done, I highly recommend Panorama Collision. Kim I

While visiting Rochester from Florida this summer, had a small accident and was referred to…read morePanorama Collision for an estimate. Received two other estimates as well. Panorama was extremely competitive, so I decided to have the work done there. The car came out great! They far exceeded my expectations. I would highly recommend Panorama collision. Their customer service and follow up was also outstanding. Charlie and his team were great!

I found the staff unfriendly and their estimate was much higher than other places. Perhaps the…read moreestimate was higher because it was going to be a direct pay and not through insurance. Be careful, always get at least 2 estimates!

My husband really enjoys working with cars, but he is not a mechanic or detailer, so there are some…read morethings he can't do himself. Recently he hit a raccoon or larger rodent on a night drive and it damaged the front bumper of his supercharged G8. A friend at work recommended this shop in victor to have the work done. They got him scheduled very quickly, and completed the work even faster than expected. The white paint match was great, and the finish was good. The crew even took care of a quick mechanical repair that was unplanned, and did so at no cost even though they could have rightly charged 30 minutes of labor. We'll definitely go back!

I worked with Gerber after someone hit my car a few months ago. What was a very hectic and…read morestressful time for us as a family, turned into a really pleasant experience once Gerber got involved. There were some issues with my car being delivered by the tow company and after expressing my frustrations the manager called me directly to clarify everything and give me peace of mind. I also experienced really prompt phone calls once the appraiser started taking my car apart so I could get things going with the insurance right away (they knew I was in a time crunch, and would have a baby only a few weeks theaccident!). My car ended up being a total loss, so while they couldn't repair it they did provide me great service throughout the process!

I had a great experience here when I needed a repair on my bumper after I accidentally backed into…read morea large rock . Not only did they schedule my appointment quickly, but the quote was on par (actually a little bit lower) with another quote I received. Jeff was very helpful in explaining what would be done, and the written quote was thorough. Jeff was extra helpful when I asked if I could also have him quote out another part of the car that had some scratches and he took care of it that very same day. I would definitely recommend Gerber for someone in need of collision repair.

Not the first time I've taken my car to Crane's, and not the first time I have been TOTALLY…read moreSATISFIED with the work done, my interactions with them - everything about the experience. They are honest, trustworthy, do a very thorough and professional job, handle all the little details, and have cleaned the inside of the car leaving it spotless. I am so glad I found them, and would, without reservation, recommend them to anyone!

I was rear-ended in December of 2016. We took the car to the dealer we bought it from to have them…read morelook at the damage and they recommended Crane's to assess the damage and give us an estimate. After getting it assessed and getting the check from the insurance company, Cranes fixed the damage like new. Not only that, they washed my who car, cleaned the interior and and didn't charge us any more than the original estimate. They were honest and did a great job. I would highly recommend them to anyone.

Had a pretty big crease in my door from an unknown incident - my guess a kid or the wind threw open…read moretheir door into mine. Gerber did the estimate for All-State. They were upfront and honest about everything. No pressure to have the work done there, but I ended up doing it anyway because I felt good about it. They texted regularly with a link that showed where in the process it was and the current costs (insurance's, of course) as they went through the work, which I thought was great. Finished very quickly, and it looks great! It came back cleaner than I left it, which is always nice. I can't speak to how they are for major repairs, but they were certainly great for what I needed.

I took my Jeep Cherokee to Gerber through Geico after a single car accident where I scraped the…read morerear driver's side door and back panel against a construction barrier and I am so pleased with their service. They were easy to coordinate with through Geico and with Enterprise for a rental car and provided great communication on the repairs, with update phone calls on Tuesdays and Thursdays. Overall the repair took about three weeks, which was very fast, in my opinion. All of the staff that I dealt with were friendly and efficient. I highly recommend Gerber and would use them again in the future.

Currently called Bob Johnson Toyota Collision and Glass, I had a car accident in late 2023 and…read moreneeded to go here for repair earlier this year. Their quality of repair is not good and comprehensive, because I needed to head in three times for fixing every issue involved in the car accident. Poor communication efficiency and low value. Won't recommend.

I had forgotten that we had a previous vehicle repaired here with no problems…read more I had emailed about an estimate for non-insurance related body work. The manager responded and suggested I bring the car in for a possible free fix. I did bring it in. An estimate was done as well as a temporary no-charge fix. Given this experience as well as previous experience, I would return in the future should we need their services!

They were very nice people to deal with ,the ladies at the front desk were very helpful from day…read moreone. The Estimator Semaj Stinton guided me from start to finish .letting me know each day's progress with my vehicle much appreciated. Thanks to all at Gerber collision on 15 Elmgrove Park

We are returning customers to Gerber. I brought my car in for a dented bumper and scraped pain. The…read moreaccident occurred when my husband was dying at Strong Hospital. Gerber was aware. They had my car for 10 days. When I requested twice if they could drop it at my house they put me on hold and never came back. They never stated their policy of no drop offs. The Uber driver who dropped me off said he'd never take his car there. He had a bad experience as well. The items I had in the car were tossed about and rags and glass cleaner were left behind by workers I'd get calls saying it'll be ready Friday...no car Monday...no car. The wrong part came in etc. I expressed my disappointment to 2 employees. Poor customer service. I will not return

I hit a deer and my car was fixed fast and perfectly. Family owned business father and son over 60…read moreyears running. Id recommend them for any collision jobs!!!!!!!!!!!!!

Lost the keys to my car and refused to accept responsibility! Had to pay $250 for new keys out of…read moremy pocket for there mistake. Also very rude when i asked them to look around and find them, manager tells me "ITS A BIG SHOP AND IM NOT GOING TO LOOK EVERYWHERE" if the keys are not with all the other keys then they don't care is what he said. Will never bring my vehicle there or ALLOW MY INSURANCE to take it there. AVOID THIS PLACE AND DONT TAKE UR CAR THERE.

Had the very good fortune to be introduced to Bruce and his shop from a girlfriend as he had been…read moretaking care of her whole family for years. He's been looking after my cars ever since. It's great to have someone to work on your car that is trustworthy, (ie no more dealership/stealership work, thank the gods... Dorschel can go....). Bruce does the work that needs to be done, has never angled at anything else - pretty great guy too. I couldn't recommend Bruce and Autoworks enough!

Always honest. Won't tell you to fix something that doesn't need it. Great service at a good price…read more Could not recommend more.