Gina was great! My car was fixed ahead of schedule! She looks great - the red matches perfectly. Gina sent text updates frequently. Gina also handled the rental process. She also handled all of the insurance paperwork, and I only needed to pay the deductible. Great value. The whole experience was painless. I would recommend Emerson Collision to anyone who needs to get their car repaired. read more

Wonderful service and nice people. The work was top notch and very happy to have had my work done there. Bonus: my insurance company lowered my deductible because they are a preferred vendor. read more

Such a great place really nice staff members supper friendly I recommend them for car collisions fixing

Amazing customer service! Gina and crew are fantastic. The car looked awesome! If you need a collision shop go see Emerson, you won't be disappointed! read more

Amazing is the only word that describes Emerson Collision. Superior customer service from the beginning to the end. The whole team should teach service. read more

amazing customer service....i knew every step of the way what they were doing with my car. You do not see customer service like this anymore.....quality work also. I would use Emerson Collision a thousand times over... I would recommend them to everyone. read more

This business is great to work with, even when your old car is totaled out by a deer. Patrick was kind, communicative, efficient and so pleasant to speak with on the phone through the process which they handled quickly and very professionally. Highly recommend Emerson Collision should the need arise! read more

If you require collision work on your vehicle you HAVE to bring it to Emerson. They went above and beyond keeping me informed of the progress of the repairs. They are very customer service oriented and their work is superior. Gina explained all of the work that was going to be done and lastly explained all the work that was completed. They even washed the entire truck to make it look like it came out of the showroom. I highly recommend Emerson Collision as the repair shop to bring your vehicle to. Look no further for an honest company to work with! Thank you Gina and Family! read more

Gina at Emerson is AMAZING. Very knowledgable, helpful advice when recovering from an accident! Great communication, keeps you updated every step of the way. Great work, my car was PERFECT afterwards and the final bill matched the estimate perfectly. Amazing always go to Gina at Emerson! read more

Just got my car back today. Was told eight day fix, did it in six days. Extremely happy with the work! $3,300 worth of damage and it looks brand new! Plus the inside was cleaned when I picked it up! I highly recommend this place!!! read more

Emerson Collision Serv - Before fix - Body Shops Near Me - Rochester, New York

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Emerson Collision deserves ten stars. From a business perspective, I've known the family behind Emerson Collision since the mid 70's, and at the time, was into auto restoration and custom welding and paint. They were my only recommendation for collision and repair work. Their quality speaks volumes. When they moved from Emerson to Ridgeway Ave, it would not have been a good idea to change the name, as "Emerson" already had Excellence attached to it. Unlike many body shops, nothing gets taped; any glass, emblems, or trim that is in or near the affected area, is removed. This leaves no chance of any peeling or lifting. Over the years, they have done repairs for myself, family, and friends. When the vehicles are complete, the reaction is always the same, it's like having a new car again. Why? Because the vehicle is in pristine condition thanks to the thorough cleaning and detailing at the end of the repair. They treat your vehicle like one of their own. But in my book, most important is the customer service. Tony and Gina manage the incoming traffic and know the business inside and out. Tony is laid back and will make you laugh. Gina is the work horse and keeps things flowing. With today's electronic technology, their communication with the customer will exceed your expectations, as they keep you informed with the repair process with daily messages and pics. Who else does this? There is no substitute for this kind of customer care. Perhaps you will meet by accident. read more

After a jeep ran into my front end while my car was parked in a parking lot, I was happy that the owner reported it to his insurance and it lead me to Emerson Collision who is the other select service provider of State Farm. While Nulook collision has taken over the area and their ads are allover the place, I read the reviews and chose Emerson Collision. So glad I made the right choice!!! I . read too many bad reviews on Nulook and my experience with Emerson Collision was beyond expectations!!!! Gina and the team were helpful, knowledgeable, and communicated with me through the entire process. Gina worked with the insurance company and rental company directly for me and made this experience for me very easy. She even stayed late to allow me to pick up my car and drop off the rental on my strange work schedule! Best service experience ever! read more

Emerson Collision is the most reliable and trusted body shop I have ever used. You are immediately welcomed when you walk in, and feel very taken care of. Gina was very diligent in making sure I knew the status of my car repairs while it was in the shop. Great customer service and good work goes a long way! read more

The stress of the auto accident ended when I walked through the door of this shop. Extremely efficient and organized. Very friendly staff. Excellent work. My car looks better now then the day I bought it! Would highly recommend! read more

Amazing customer service. Received daily texts and pictures. By far the best place to get collision work done. They make you feel like family. Absolutely recommend it read more

The quality of work Emerson does is un matched their standards are far and above what I would expect from an auto repair shop . I also want to thank Gina and staff with their most professional dealings on my claim and checking in with me after the work was done to make sure I was completely satisfied Again thank you guys job well done . Ted read more

When I receive EXCELLENT service I have to pass it on. This experience was a 10+, 5 Star & 2 Thumbs Up experience. I recently had an accident where someone hit the back of my car. Nothing major but it did require repair. Their insurance paid for all damage repair. I took my car to Emerson Collision, (2589 Ridgeway Ave, just East of Long Pond Rd) for an estimate, as one of several suggested by the insurance company. I did so because they were located in Greece (where I live) and I like to do business locally. This was my first experience with Emerson and I had the option to take my car anywhere to have the work done after receiving that estimate. BUT....from the minute I walked into the front office I knew this was where I wanted to have my car repaired. Gina, Tony & Jenell were all VERY personable and professional from when we first met to when I picked up my car PLUS the communication was EXCELLENT throughout the process. Gina sent txt messages throughout the process with photos of the progress. I HIGHLY RECOMMEND them if you need any auto body work. And I love their slogan "We meet by accident." But should also say "When I left I felt like family." read more