This collision repair shop is the best I've ever been to. I can't recommend them enough. They are…read moreone of the few places that can repair electric vehicles. They navigated the insurance companies for me and were excellent at communicating and documenting throughout the process. This is also one of the more expensive locations I have been to, but it is worth every penny. They pay their service well and the servicing technicians are very detailed and knowledgeable.

I cannot speak more highly of Fetzner Collision! I had my Tesla Model Y rear bumper scraped…read more(courtesy of the Wegman's parking lot) and they worked me in for an estimate AND repair in record time! Absolutely beautiful work! Many thanks to Brian Fetzner and his team for timely and high quality work at a reasonable price. I won't take my cars anywhere else in the future.

I had some relatively minor push in on my right front quarter panel that separated it from the…read morefront. I read the reviews on Yelp and called them. I liked what I heard about their process and hired them. It only took a day for them to effect the repairs, and t price was very reasonable. I've taken awhile to write the review and my pics seem to be hiding on me. I'll take a picture of the panel after the next car wash and post it. The work was fantastic. I heartily recommend them.

Excellent job repairing my 2022 Honda CRV while I waited. Very professional and I plan to use them…read moreif i need any body work in the future!! very easy to work with and cost was very minimal!

I have been to this location several times and they've always done a great job with my repairs…read more They also do an excellent job of keeping you updated with phone calls and text messages to let you know where they are in the repairs. Highly recommend them.

Kevin Christie popped a small divot out of my bumper for no charge. I didn't want to use insurance…read moreand he did it immediately. Really appreciate it!

Stopped by gerbers on Monroe avenue a couple of weeks ago. The staff was so kind and professional (…read morewe used their services before) ONe of the staff looked at the bump, Gor a tool and repaired it in less than three minutes. For free!!!!!!! We offered to pay something and she refused. I highly, highly recommend this business. You couldn't ask for a more customer driven mission. Thanks again and I never got the mechanics name I hope she sees this Judy Clay Rochester Ny

Repair took significantly longer than what I had been told to expect, which resulted in me having…read moreto spend a ton out of pocket on rental, as I hadn't planned on it being a long repair and didn't have rental as part of my insurance policy. I was able to get some help from family and friends to ease that financial burden, but inconvenienced them as it was difficult to get a direct answer from the shop. Customer service was poor, and I was not updated on progress, unless I called, and even then was told I would get a call back, which I did, but was often at the very end of the day. I felt terrible and like I was annoying the poor receptionist with my frequent calls. Then there is the issue of competence, which seems to be lacking. Staff there do not seem to know the difference between left and right, and ended up replacing a part on the wrong side of the vehicle, so they replaced a perfectly good part, and then were stumped when it wasn't working. This led to them setting up an appointment at the dealership, and the mechanic in the dealer showed me what had been replaced which confirmed that the wrong part had been replaced. At this point I decided Gerber was not to lay another finger on my vehicle. They denied replacing the wrong part. The dealer understandably needed authorizations to order specific parts and do certain tasks, as Gerber was footing the bill at this point. They took their sweet time with returning calls to the dealer, so by the time they got the approval it was so late in the day that nothing could be done until the morning, further extending the time needed to complete the repair. All in all, which should have been a simple 3-4 day project (replace 1 sensor and a bumper) got stretched out over 2.5 months. I was able to get my car back in between some appointments, but the money wasted on rentals and time and frustration wasted due to incompetence has led me to never trust them again.