I don't now and will never understand the utter lack of morals ..as you stated all that work came…read morein after we agreed on a date..let's just be very clear you put other work that came in after mine ahead of me.how is that acceptable under any circumstances? ITS NOT.there is no excuse that makes that ok..why don't you try being honest and just say my job was not as important or profitable so your not doing it.. Even though you agreed to.. STOP TRYING TO DEFEND YOUR POOR CHOICE TO PUT MONEY AND GREED OVER YOUR ABILITY TO SIMPLY KEEP YOUR WORD..

I used Scott Miller Auto Body Service to repair my 2020 Toyota Highlander after substantial damage…read moreto my rear driver's side door. Scott did an AMAZING job at a fair price, he did the work in less time that my insurance company said it will take, he is honest and professional and actually touched up a small spot on my hatch (wasn't on the contract) at no additional charge without my asking! You don't get this type of service with the "Big Box" places. (which I have used in the past and didn't have a good experience) He is so easy to work with and I will refer him to all of my friends & family. I will never use anybody else. Great guy!

I hate to leave bad reviews but I need to warn people - especially those that may not be as 'car…read moresavvy' as others. So I was involved in an accident that left both my driver's side tires blown out and both rims with extensive damage. I had heard good things about Northside so I had my vehicle taken to Northside in Dewitt (I live in the Syracuse area). The Dewitt location said they were backed up so they were sending my truck to the Greece location. I received a call from one of their reps so he could find out what happened in the accident and hear my concerns regarding other damages my truck may have incurred since we could only see the tires and rims were damaged. We had a quick but good conversation and he asked me if I wanted the new tires in the front or back since you cannot have unevenly worn tires on either side. (Differing treads should be placed opposite one another i.e. one set of same treads in front and other set of treads in rear) You cannot do this side to side as the vehicle will pull, essentially fight itself as the treads try to do their thing. Anyways - having him ask me that was reassuring that he knew what he was doing so I felt less anxious. They said my vehicle would be ready 7/2. I didn't hear anything that day but I figured with the upcoming holiday, they were probably a little behind (no biggie - I had a great rental ;) So I called on 7/7 after not hearing anything and they said my truck was in quality control and they were about to call me later that day to arrange for pick up (back in Dewitt) So I arrived at their Dewitt location and spoke with two nice ladies who explained to me that they had an alignment done on my truck - they 'subcontract' alignments through Monroe Tire and Muffler. But they said they had to replace the upper ball joint so again I felt better knowing they found that - which led me to believe they actually had taken a serious approach to my concern. So I drove off - happy as a clam. Until I did my own test and found that my truck was pulling to the left. And not slightly - I took my hand off the wheel and it immediately started veering into the oncoming lane. So I got home and took a closer look. They installed the new rims and tires on the driver's side and hadn't rotated them so the more-worn tires were in the back and new tires were in the front. I wouldn't have been so angry if the rep hadn't specifically mentioned they were going to do just that! And the quality control inspection? WHAT THE F@$K WERE THEY INSPECTING?!?!? I will say that when I called the rep he did apologize several times and offered to fix it if I brought it in. But that would be more of a waste of my time and jockeying cars and rides etc that I didn't want to deal with. So I fixed it myself in an hour in my garage. This is a concern to me because my original tires are still fairly new (purchased last fall). But what if another customer was in there, down on their luck, whose original tires weren't in the best shape? That could cause an accident and someone could be hurt. I also want to mention that I have a sneaking suspicion that Northside 'subcontracted' the entire project to Monroe, who slapped the tires on there and called it good and Northside was being lazy and didn't follow up. They just made Monroe do all the work for half what the insurance company was paying them. That's pretty low Northside. Your reputation just took a big hit in my book.

I stopped in this morning to get Adam's (Manager) opinion on a little mark on my hood. Adam had…read moresome time and said for something so minor no charge. Within a few minutes or so Adam took care of the mark problem solved! Adam was so patient and described the most likely cause, etc.. I would recommend the shop for all work I will be back given this very impressive experience. Franklin initially greeted me and looked at the spot/area then turned it over to Adam for the fix. Thank you both!

I had some relatively minor push in on my right front quarter panel that separated it from the…read morefront. I read the reviews on Yelp and called them. I liked what I heard about their process and hired them. It only took a day for them to effect the repairs, and t price was very reasonable. I've taken awhile to write the review and my pics seem to be hiding on me. I'll take a picture of the panel after the next car wash and post it. The work was fantastic. I heartily recommend them.

Excellent job repairing my 2022 Honda CRV while I waited. Very professional and I plan to use them…read moreif i need any body work in the future!! very easy to work with and cost was very minimal!

This collision repair shop is the best I've ever been to. I can't recommend them enough. They are…read moreone of the few places that can repair electric vehicles. They navigated the insurance companies for me and were excellent at communicating and documenting throughout the process. This is also one of the more expensive locations I have been to, but it is worth every penny. They pay their service well and the servicing technicians are very detailed and knowledgeable.

I cannot speak more highly of Fetzner Collision! I had my Tesla Model Y rear bumper scraped…read more(courtesy of the Wegman's parking lot) and they worked me in for an estimate AND repair in record time! Absolutely beautiful work! Many thanks to Brian Fetzner and his team for timely and high quality work at a reasonable price. I won't take my cars anywhere else in the future.

Ultra fine collioson was recommended to me by Griffs auto when I damaged the driver door on my Kia…read moreNiro. I'm always a little nervous on using a new place being a 76 year old widow. I never write reviews but I want to assure anyone who needs collision work done, don't be think twice about using Ultra Fine Collision. Dan & all the staff are just the best to go to. They all are very professional, nice & do EXCELLENT work. Im so glad to know where I can go if I have a problem. Thank You Ultra fine collson.. Carol Benedict

These guys are the best. I was visiting from Florida and was rear ended. I was pressed for time and…read moreonly had a week to repair. New rear quarter panel and bumper and got it done. Looks great

Had a pretty big crease in my door from an unknown incident - my guess a kid or the wind threw open…read moretheir door into mine. Gerber did the estimate for All-State. They were upfront and honest about everything. No pressure to have the work done there, but I ended up doing it anyway because I felt good about it. They texted regularly with a link that showed where in the process it was and the current costs (insurance's, of course) as they went through the work, which I thought was great. Finished very quickly, and it looks great! It came back cleaner than I left it, which is always nice. I can't speak to how they are for major repairs, but they were certainly great for what I needed.

I took my Jeep Cherokee to Gerber through Geico after a single car accident where I scraped the…read morerear driver's side door and back panel against a construction barrier and I am so pleased with their service. They were easy to coordinate with through Geico and with Enterprise for a rental car and provided great communication on the repairs, with update phone calls on Tuesdays and Thursdays. Overall the repair took about three weeks, which was very fast, in my opinion. All of the staff that I dealt with were friendly and efficient. I highly recommend Gerber and would use them again in the future.

I had a little run in with a deer and needed my car repaired. Charlie and the team were great…read more Not only did they make my car look like new, it was also all shiny and clean. They handled the insurance and made the entire process quick and easy. Thanks for a job well done, I highly recommend Panorama Collision. Kim I

While visiting Rochester from Florida this summer, had a small accident and was referred to…read morePanorama Collision for an estimate. Received two other estimates as well. Panorama was extremely competitive, so I decided to have the work done there. The car came out great! They far exceeded my expectations. I would highly recommend Panorama collision. Their customer service and follow up was also outstanding. Charlie and his team were great!

Stopped by gerbers on Monroe avenue a couple of weeks ago. The staff was so kind and professional (…read morewe used their services before) ONe of the staff looked at the bump, Gor a tool and repaired it in less than three minutes. For free!!!!!!! We offered to pay something and she refused. I highly, highly recommend this business. You couldn't ask for a more customer driven mission. Thanks again and I never got the mechanics name I hope she sees this Judy Clay Rochester Ny

Repair took significantly longer than what I had been told to expect, which resulted in me having…read moreto spend a ton out of pocket on rental, as I hadn't planned on it being a long repair and didn't have rental as part of my insurance policy. I was able to get some help from family and friends to ease that financial burden, but inconvenienced them as it was difficult to get a direct answer from the shop. Customer service was poor, and I was not updated on progress, unless I called, and even then was told I would get a call back, which I did, but was often at the very end of the day. I felt terrible and like I was annoying the poor receptionist with my frequent calls. Then there is the issue of competence, which seems to be lacking. Staff there do not seem to know the difference between left and right, and ended up replacing a part on the wrong side of the vehicle, so they replaced a perfectly good part, and then were stumped when it wasn't working. This led to them setting up an appointment at the dealership, and the mechanic in the dealer showed me what had been replaced which confirmed that the wrong part had been replaced. At this point I decided Gerber was not to lay another finger on my vehicle. They denied replacing the wrong part. The dealer understandably needed authorizations to order specific parts and do certain tasks, as Gerber was footing the bill at this point. They took their sweet time with returning calls to the dealer, so by the time they got the approval it was so late in the day that nothing could be done until the morning, further extending the time needed to complete the repair. All in all, which should have been a simple 3-4 day project (replace 1 sensor and a bumper) got stretched out over 2.5 months. I was able to get my car back in between some appointments, but the money wasted on rentals and time and frustration wasted due to incompetence has led me to never trust them again.