I hate to leave bad reviews but I need to warn people - especially those that may not be as 'car savvy' as others. So I was involved in an accident that left both my driver's side tires blown out and both rims with extensive damage. I had heard good things about Northside so I had my vehicle taken to Northside in Dewitt (I live in the Syracuse area). The Dewitt location said they were backed up so they were sending my truck to the Greece location. I received a call from one of their reps so he could find out what happened in the accident and hear my concerns regarding other damages my truck may have incurred since we could only see the tires and rims were damaged. We had a quick but good conversation and he asked me if I wanted the new tires in the front or back since you cannot have unevenly worn tires on either side. (Differing treads should be placed opposite one another i.e. one set of same treads in front and other set of treads in rear) You cannot do this side to side as the vehicle will pull, essentially fight itself as the treads try to do their thing. Anyways - having him ask me that was reassuring that he knew what he was doing so I felt less anxious. They said my vehicle would be ready 7/2. I didn't hear anything that day but I figured with the upcoming holiday, they were probably a little behind (no biggie - I had a great rental ;) So I called on 7/7 after not hearing anything and they said my truck was in quality control and they were about to call me later that day to arrange for pick up (back in Dewitt) So I arrived at their Dewitt location and spoke with two nice ladies who explained to me that they had an alignment done on my truck - they 'subcontract' alignments through Monroe Tire and Muffler. But they said they had to replace the upper ball joint so again I felt better knowing they found that - which led me to believe they actually had taken a serious approach to my concern. So I drove off - happy as a clam. Until I did my own test and found that my truck was pulling to the left. And not slightly - I took my hand off the wheel and it immediately started veering into the oncoming lane. So I got home and took a closer look. They installed the new rims and tires on the driver's side and hadn't rotated them so the more-worn tires were in the back and new tires were in the front. I wouldn't have been so angry if the rep hadn't specifically mentioned they were going to do just that! And the quality control inspection? WHAT THE F@$K WERE THEY INSPECTING?!?!? I will say that when I called the rep he did apologize several times and offered to fix it if I brought it in. But that would be more of a waste of my time and jockeying cars and rides etc that I didn't want to deal with. So I fixed it myself in an hour in my garage. This is a concern to me because my original tires are still fairly new (purchased last fall). But what if another customer was in there, down on their luck, whose original tires weren't in the best shape? That could cause an accident and someone could be hurt. I also want to mention that I have a sneaking suspicion that Northside 'subcontracted' the entire project to Monroe, who slapped the tires on there and called it good and Northside was being lazy and didn't follow up. They just made Monroe do all the work for half what the insurance company was paying them. That's pretty low Northside. Your reputation just took a big hit in my book. read more

I stopped in this morning to get Adam's (Manager) opinion on a little mark on my hood. Adam had some time and said for something so minor no charge. Within a few minutes or so Adam took care of the mark problem solved! Adam was so patient and described the most likely cause, etc.. I would recommend the shop for all work I will be back given this very impressive experience. Franklin initially greeted me and looked at the spot/area then turned it over to Adam for the fix. Thank you both! read more

We have unfortunately had the need for body work several times in the past year! Very fortunately, Long Pond Auto Body is the best!!! Flawless work on our 2013 Nissan Pathfinder this year, and amazing work on our 2008 Cadillac CTS last year after two deer strikes! It was a long wait to get in, but the results are worth it! I work for an insurance company and would recommend LPAB over and over again. read more

My first time there and to be quite honest had a great experience. They were fast, professional and affordable.

Tom Hebert and his talented staff have been taking care of Beamer's 1972 Pontiac GTO for decades. The car is very special to our family and it's the only place we take the car and all of our vehicles. Tom and his talented staff painted Beamer's 1972 Pontiac GTO in 2000. I brought it in today for a doll up. The high quality workmanship and paint job still shines bright today just as it did when it was painted in 2000. Tom also fixed the eight track tape player as well so we can continue listening to music from The Guess Who and other bands that Beamer enjoyed listening to. Below, please look at the pictures from today's doll up. My thanks to Tom Hebert and his talented team of professionals for all that they do in keeping Beamer's 1972 Pontiac GTO in pristine condition and all of our family's cars looking great as well. read more

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Called to Schedule an estimate. Told me they weren't "interested" in repairing my car because my 2008 is too old. Wouldn't even look schedule it to be looked at read more

I recently had my car fixed at Long Pond Auto Body after my car was hit in a parking garage and the person who hit my car did not leave a note. Long Pond Auto Body exceeded my expectations. They did a beautiful job on fixing the damage to the the front bumper and quarter panel. You can't even tell there was ever any damage at all. They matched the paint perfectly and to top it off they even washed the entire car and detailed the interior for me! Top rated auto body shop right here! I highly recommend you take your car here if you're in need of repairs. Thank you for the great job you did on my Honda! read more

The location is so convenient, very close to where I live. Prices are fair, and most of all the people are trustworthy here at Long Pond Auto Body. I would never consider going anywhere else. If you're in a need a good place that you can bring your car, go to Long Pond Auto. They will take care of you! read more

Someone recommended this place to me when I hit a deer with the car. The estimate was in the ballpark of what I expected, when it came time to pay the bill, the actual price was within one dollar of the estimate, the job was done when projected to be done, the paint matching was perfect (it was an older car), the repair job was flawless - no way to tell that the car had been bunged up. I was very, very pleased. Time passed. Someone backed into me. Again, a flawless job right on target with the estimate. A great place to deal with about what can be a distressing event. Well off the road and around a curve in Cedarfield Commons - you'd never know it was there unless you knew it was there. I wouldn't even consider trying another bodywork place now. read more

I took my Jeep in for some front end damage- LPAB made it look like new! When I picked it up it was clean and tires shined! Looks great. Great customer service and handled insurance claim very well. I would recommend Long Pond Auto Body to anyone needing repair on your vehicle! read more

I have had the unfortunate need for body work 3 times in the recent past... Long Pond Auto Body was close to my house so I had them do the work the first of the three and will never take my body work anywhere else! Each time they made the car look brand new, even on the inside complete with new car smell!!! The staff is always friendly & helpful. I have and will continue to recommend them to my family & friends. Though I hope not to need their services anytime soon its nice to know they're there and my car will look perfect again! read more

Had my girlfriend bring her car to Long Pond Auto Body to get her bumper fixed, which was hit in a parking garage. Long Pond Auto Body was highly recommended to us by a family member who had previous work done there. We are both extremely happy with the result. The car was finished quickly and the bumper looks like new. Tom and staff were all very pleasant. Very satisfied customer, would definitely recommend. read more