It was absolutely horrible. First off I was passing by and needed AC checked., $285 later I was told to come back in 2 weeks to check for leaks and Also got an oil change. Well after their service I am now 2-3 quarts short of oil, filter does not look new at all and my Starter was arched in the process. Now here I am $1000 in damages later only for them to deny their responsibility and accountability for what they had done . Car was in tip top shape before dealing with them. My RED FLAG was the amount of people that were coming in and out to have work redone or checked!!!!!! That's when I should have RAN. Very unprofessional as I called them with my Mechanic on the line and they just kept Hanging up the phone. But You Know What, Karma is a MF'r and it's REAL!!! Watch Out, Because it's coming, it always Prevails!!!!! KUDOS to a Real Bunch of Losers!!!!!! read more

They have done my car inspections most every one of the 17 years I have lived in New York. Extremely good, fast, and nice people.

Nice people. good work. Very expensive. Understand they must markup parts, but to raise the price of the a/c compressor $292 ($550 charged, $258 on Rocauto) was a little much. Also every other item (including $15 to run dye through it) I felt nickeled and dimed. read more

Want to give a thank you to Howard Road Garage in Gates. They did a wonderful job of diagnosing my air conditioning issue and getting me up and running. It ended up being just an a/c relay, which basically cost $15. I paid mostly for the tests that assured me my air condition system was working properly and that my issue was an electrical malfunction. Before going to Howard Road Garage I went to one of the major complete auto care shops because my ac wasn't working. And they gave me a quote of 2500.00 saying that it was my compressor and the serpentine belt. I also was going to buy a set of tires with all of the additional bells and whistles for installation for the total work to come out to $ 4100. Good thing I didn't fall for the first Big Box company's suggesting and went for a second opinion. I paid approximately 10% of what the Big company tried to charge me for repair of my air conditioner. And now I can be cool in the summer again. Thanks Howard Road Garage. A family owned business. Small Businesses are awesome! read more

Went there due to my car having issues idling, was told by them that my transmission was shot and it could not be driven granted I drove it to the shop just fine. When cashing out I asked for a diagnostic report to see the tests that they conducted, when asked they looked dumbfounded and said we don't do those. I asked to then speak to the mechanic who did the diagnostic work they said he was gone for the day and it was only noon. Not even 3 hours later I took it to Firestone to get a second opinion on it and they said it was a small vacuum leak. This was a complete money grab by Howard's garage didn't even take the time to see what the problem was just thought I would buy a new transmission. Avoid this shop at all cost lazy people, lazy work. read more

Can't be trusted...asked for my break light to be repaired came to get truck only for light to still not be working after they attempted to charge me $75 for cleaning it, after replacing harness like I suggested found that they broke the assembly so light was dangling. Of course they didn't do it!! DO NOT RECOMMEND read more

Best mechanics in Gates! My family has been going there for repairs and they are amazing at their job! Very friendly workers and skilled mechanics read more

Where do I begin? I had a huge car dilema that involved issues with parts, terrible pricing quotes from other organizations and a long list of issues. Howard Road Garage was very communicative. They handled my problems swiftly for a great price. I would highly recommend them to anyone. They are so kind and friendly. They made sure to get the job done in a professional manner. Now my car is running top notch! Thanks Howard Road Garage! - Nadjah (Your Friendly Neighbor) :) read more

They did a great job replacing the engine brakes and tires of my Toyota Camry! They even did my inspection for registration.

This shop is fantastic. From the ladies that work in the front to the mechanics, especially Ski (sorry if I Misspelled your name) Had never been here before. My car was having a/c problems and other issues related to it. I found this place on the internet. From the first call to the first visit to their call on what was going on with the car, to ordering the part and getting it there the next day, to getting me scheduled even as my schedule kept changing, I got my car back with a/c at a reasonable price plus a place i trust with my car. Thank you Ski and ladies in the front for your kindness and getting me on the schedule as quickly as you did. read more

I have been taking every vehicle my family has owned and referred to every single person that I can for close to 20..It has gotten to the point that Sharon recognizes my voice. They never have ever overcharged me for anything.. Ski is very upfront with repairs and even suggested repairs. Honestly, I am not sure there is a better garage in Rochester!!!!! read more

I cannot say enough good things about these folks!!! WONDERFUL people who really care about you and are extremely knowledgeable and helpful!! read more

I had the most incredible experience here as a first-timer. I had called around to price out rear brake pads/rotors/calipers for my Jeep and Howard Road Garage was the fairest in price AND they got me in and out on the same day! The owner's wife really makes this place (in my very limited experience thus far). She was kind, patient, helpful, and most importantly - friendly! It's not often you find a mechanic that runs a good business with positive employees that value customer service. Meeting their shop pup Molson was another plus for me. I was offered a ride to and from home while they worked on my vehicle, without even having to ask for it! Top notch service - this will definitely be my new go-to in the area! read more

I called the with a last minute vehicle repair before going out of town. they were very accommodating getting me in and getting me on the road. The part that I provided from NAPA proved to be defective and they went out of their way to resolve the issue with and made the repair with a new part. I would absolutely bring my vehicle to them again. read more

My 2004 Dodge Durango was making a really weird noise that I was unsure what it was. I stopped at this garage to see if they could diagnose the problem before I left town. Man that got this thing in right away. The staff was extremely polite and very informational. They told me the problem was my Idle pulley, within the next hour I had a new pulley installed and was on my way. The ladies up front where really nice, She was running out to grab herself lunch, and even asked me if I wanted anything, This caught me off guard but I tell you that's customer service at its finest. The little things are what count and that's hard to find now days. Thanks Guys. read more

Great service great people. Took my 1978 Z28 there for an inspection and while I was waiting the ladies in the front were very nice and fun to talk to. Unfortunately the hours they are open are the same hours I work but with something like an inspection they got me right in when I needed it when everyone else was booking into the next week! I would highly recommend this garage to anyone. read more

As a customer over 10 years now we have had all positive interactions. Sharon and Ski are always very friendly and approachable. our latest contact was when suddenly our exhaust system fell apart. They had the fairest in price, they got me in and out on the same day and was flexible on payment as I am disabled and on a fixed income and the cost was major! It's not often you find a mechanic that runs a good business with positive employees that value customer service. They call before doing work, explain options and do not do anything before you say they can. If an issue arises they call you up and discuss it upfront and honest. Sharon and Ski have impeccable integrity and in a lot of ways Ski reminds me of my late father whom was also a mechanic, he has the values my father had. Top notch service - this will definitely the place to have car work done! read more

Ski , Sharon and the crew are the best. Every time I need something I can count on them to come through. Whether its for my company or my personal vehicle they always go above and beyond. This is truly the best place to do business hands down. I will always listen to the advice given because its honest. From the time you walk in the door till you leave you feel like family..... read more

Best place for all makes of vehicle repair. Always give great advice and counsel on most necessary repairs and what can wait until later. Never recommends unnecessary repairs. I've been owner of cars, trucks, and fleet mgr for local firm and Ski and Sharon and their team are the best, never doing unnecessary work to make more cash. read more

I have been a customer of Howard Road Garage for 3 years. I have never felt ripped off or double talked like I have with other repair places that are closer to me. The owners/operators are friendly and honest. I have kept my older car running with the least amount of expense and have never felt pressured to make unnecessary repairs. The work is quality and I have had no issues with major or minor repairs/parts or wait times. I highly recommend this family business for your auto needs! Thanks Sharon and Ski!! read more