This company came highly refererd however, i called made appt had my car towed to thier supposed to be Open NEW greece location on the date i was instructed to tow it thier, by thier staff! car gets thier the place isnt even operational get it re-towed to the railroad street location they wont take it because of rear panel body damage and no tags "this isnt a body shop" i didnt even send it in for body repairs mechical issue only now im stuck with a 450$ plus storage by day tow bill and havent recieved Anything from thier company execpt a huge FUCK YOU..I HOPE EVERYBODY ELSE is treated better and fairly they did me bad, i hope this place burners in hell, my mom just passed two days before mothers day ect what a way to start my day!! read more

My whole family has their cars serviced with Redi Imports because they know what they're doing, offers several convenient locations, very accommodating, and fairly priced. I am not always good about scheduling appts until it's too late or last possible minute. They have squeezed me in and took excellent care of me on more than a few occasions. I won't take my vehicles anywhere else. read more

Missed a $26k repair during a PPI which I didnt repair and is costing me thousands in reduced value. All they had to do was push a button to verify functionality as requested and they didnt. read more

Dealt with front end Tech, Ian, many times, and got great service, to include a couple of the mechanics. However, after spending over $5,000 in the last six months on my car for repairs, all done by Redi-Imports, I went in to schedule so me more work. This time the owner, Ryan, was there. I greated him, shook his hand and proceeded to tell him what I needed to be done. He immediately looked down at his phone as I was talking and started typing. I started to talk slower since what I needed done was very important to me. He looked up momentarily and started typing again, acting like he was paying attention to me. He finally looked up and said they make $160an hour (which I was well aware), there's no guarantee that they can fix it and if the car has that many continuing issues, I might just want to sell it. This, after spending all that money recently on my car there. A weird and unsympathetic way to deal with a longstanding customer. #SadPerformance read more

Been going there for years and have appreciated their work and honesty. BUT, when something minor went wrong recently because of poor communication from them, it wasted a few hours of my time and then the owner (whom you know because you've supported his business for 11+ years) won't even take your call, it leaves one thinking that either he's growing his business too fast and needs to hire someone to help him manage operations and customer service, or that he's just being plain rude, defensive and passive aggressive. read more

Do not go to this place. Originally took it there to get an engine light taken care of and my car was there for a few days just to find out they couldn't fix it and said I had to go to a dealership. On top of that the labor new brakes and an oil change they charged $770 read more

Redi Imports failed to properly torque the brake caliper pins causing brake failure on my way home. When I requested a return for the labor of the work I was told by Ryan, the owner, the he would not refund the $210 because 1) I supplied the pads and rotors (not the caliper and/or pins) which there was no shop warranty on customer supplied parts (again, it was the factory pins that were not torqued) 2) the work was eventually completed "like how insuance works" and 3) He wouldn't make any money, but offered a $65 coupon for future service. Ryan Lynch (being the owner/operator) believes sending me home with a dangerous car, then leaving me without my vehicle for three unplanned days, and rescheduling my work day to fit his shop's schedule is just an "inconvenience" that's he's "sorry" for. And not a complete failure of service deserving of a refund in attempt for customer retention or at least some satisfaction. When I told him this via our email correspondence, he still would not refund despite me "bullying" him and stated that I was not welcome at any of his shops. Why would I want to go to a dishonest mechanic shop that doesn't know how to use a torque wrench? Ryan also failed to order the manifold gasket that was needed for the requested carbon cleaning. In hindsight, I am very glad he did. Also, on the second pickup the squealing of the stone in the other brake was ignored. I heard it on Friday, but assumed it was the caliper becoming unhinged. That was fixed "for free" read more

Redi Imports - Auto Repair Near Me - Rochester, New York

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If you want to be lied to, taken advantage of and get screwed, Redi Imports is the place for you!! The owner, Ryan, is so afraid of the truth he'll make you sign away your rights to complain in order to get your car back from him. Had a car serviced at the shop and it broke down before getting home. Ryan had it towed back to the shop "at no expense if the problem was caused by us". Wasn't charged for the tow but had to pay for the service which makes no sense because the problem was related to the shop's inept service of the original issue. read more

I purchased a vintage, original, low mileage, 40 year old Italian sports cars and looked long and hard for someone local I could trust to work on it. Many "import shops" didn't want to touch it while others that would caused me concern whether they would be cautious and do a good job. I found Redi Imports in Victor, NY and was encouraged by the reviews I read online. I decided to give them a try and was not disappointed. They took the time and care to do things right. Mark project managed my work and Ray did the hands-on. They did a lot of work for me ranging from a engine cross member, new water pump, timing belt, belts, hoses, intermediate exhaust, various sensors, oil change and tune-up - and many other things I didn't list. I am very happy with the work they did, will continue to use them, and I highly recommend them to others. https://rediimports.com/ read more

Dropped car off for a wheel alignment. They called to say car was ready. they than told me they could not complete job due to rusted bolt's on rear tire's.If they would have called and told me that I would have had them fix it while it was there.Long story short they half-assed aligned it and charged me full price.Very disappointed with the service. Never again. Beware when going to this shop.Do not listen to the 5 star review's.Very deceiving. read more

I've been incredibly pleased with the work that Ryan and the crew have done at Redi Imports. They are always patient, friendly, and honest... and do great work! I am particularly thankful for Ryan's ability to break down the mechanical issues your car is having into terms that you'll understand. read more

Very unprofessional owner (Ryan) Treated my daughter very rudely. I would not recommend to anyone. Work done was fine but very unprofessional owner. I don't understand how someone can be so mean and nasty! read more

IF there were minus stars I would use them !! I am not going into detail except to say I have never, never been so disrespected by a shop owner as Ryan Lynch has been to me. I had an alignment done improperly twice (2X) AND I am very patient when dealing with an issue, probably due to my extensive background in business. Had to get a realignment due to crooked steering wheel. Four months later and less than 4,000 miles, I had a completely worn out tie rod end! His own employee confirmed, after showing him the worn out part, "they don't wear that fast!" With a worn out tie rod end, alignment should NEVER have been done! When brought to their attention more than 2 weeks went by with no response! After several phone calls and visits I was told Ryan Lynch, the owner was very busy implied by his clerk the reason for no response. Still NO response until I finally got their attention by threatening a bad review! WOW . . . finally got a return call BUT couldn't even get a word in edgewise! He, the owner was belligerent, continually talked over me on the phone as I was trying to explain the issue. HE hung up on me, mid sentence after informing me I have been black listed! Worse yet, the alignment cost . . . $125. MORE THAN most area shops. BUT when brought in for the corrected alignment, my X3 was HELD HOSTAGE and would NOT BE released unless the demanded additional $75 be paid! Over many years in business and as a consumer, I have never been treated this way and I have NEVER treated others with this kind of disregard AND disrespect! lF YOU HAVE ANY PERSONAL RESPECT AND SENSIBILITY, I WOULD AVOID REDI IMPORTS LIKE THE PLAGUE !! read more

Took my VW Passat in for service for tire losing air and was very pleased with the professional and friendly service I received! They looked at my car right away and reviewed all my options with me. Work on car was fast and very reasonably priced. Great customer service, communication and honest. I will definitely be going back and prefer them over the dealer! 10 out of 10! read more

I had my vehicle serviced at the Webster location recently and had been a customer of theirs for years, since purchasing my C300. I have never had an issue with them until the last couple of times, but this last time was the worst. I needed front brakes, 2 rear tires, and a couple of sensors. I picked my vehicle up 6 days later to find out the tires that were put on were the wrong ones that were to be ordered. I called to voice my concerns, I spoke with the owner, Ryan and he was extremely rude and treated me, a longtime customer of his like garbage. Saying he "wasn't in the mood" to talk about it ... definitely not the right thing to say to a customer ever! When I asked him if anyone knew of the tires being ordered incorrectly and if he looked the car over before calling to tell me it was ready to be picked up, he said "someone pressed the wrong button when ordering the tires and that he oversees 26 employees, and is trying not to hire a manager at that location and the girl that works at the front desk is doing the best she can trying to make it in a man's world", very chauvinistic thing to say to a woman who is just trying to do the same thing. It was one thing after another with the excuses and with him being a bully and extremely rude to me. There were other things that were said to me along the lines of that "it wasn't his problem" if my car was there for 6 days. Mind you, not one time that my car was there did I question how long my vehicle was going to be there for AND not one time did they tell me how long it would there for. I understand things have changed over the past few years, times are tough, things are delayed, not enough employees but there is no excuse to treat a longtime customer like garbage and to talk to a human being the way Ryan spoke to me. *Unfortunately, I had to put a rating in order for this review to be posted. My rating is not a 1-star review, it is a zero-star review. read more

These guys are the definition of the phrase "trusted mechanic." I've been bringing my GTI to Redi Imports for several years now. At this point, I'm having Ryan (owner) do all the work on my car, no matter what. It started back a few years ago when Ryan provided me with a second opinion on some problems with my VW. As someone who wasn't that car savvy at the time, Ryan explained everything in a way that made total sense. He will give you an honest and truthful opinion on what needs to be done every time. It is also very reassuring to see the same faces in the shop each time. He has a trusted set of mechanics. His entire staff is very friendly. read more

Had work done on several autos here over the last year from minor to more complicated, excellent service and pricing

Completely UNPROFESSIONAL... during my experience with Ryan, I was insulted and talked to like a child. Long story short I took my car there for a part to be fixed I paid upfront the amount I was quoted for the repair which was guaranteed by Ryan. Unfortunately due to some issue, the part could not be repaired after I already paid in full. I was told I would get a refund, but it unreasonably lower than what I paid. When I confronted Ryan and asked for clarity I was told " I'm not losing money over you". " it's not my fault you don't know how cars work". All I wanted was to receive most of my money back since I was assured it would be fixed. During the phone call, Ryan was completely being hostile which is unacceptable. At the end of the phone call, I was told " if you don't like it then take me to court" and Ryan hung up on me. I expected more from this shop. Completely unprofessional and it doesn't make sense why I couldn't receive most of my money back after my car wasn't fixed at all. I've been in the car scene for a while and this is by far the worst experience of unprofessionalism I've encountered. If you want to get work done on your imports just go to CDI. read more

I brought my 2019 BMW X3 in for front Brake Service and routine oil change. I decided to bring it to REDi as their rates were more reasonable than the BMW dealership. After picking up the vehicle I noticed an intermittent, high-pitched squeak when using coming to a stop. While it took a few trips back to REDi, they were committed to resolving the issue, which took them replacing first the brake pads and then replacing the rotors with a different manufacturer. Problems happen, I was very pleased with their professionalism and dedication to ensuring I was satisfied. I will definitely return to Redi for my future service. read more

This place is awesome! I just had a carbon cleaning done and tire install on my N55 E90, and as someone who is totally obsessed with cars, these guys could not have handled it better. The N55 has a strange dual-path PCV with ports in the head that can cause issues during blasting, but clearly this was not a problem for the techs here because my car is running super smooth now. Seriously, I just stood there and listened to my car idle for 5 minutes because I was so satisfied by how smooth it runs. Customer service here is great too, all of my concerns were addressed, even ones that I would consider to be primarily from me being obsessive and annoying. They even gave me a sheet with the tire balancing before and after my new tires! I would not hesitate to bring my car here again, and honestly I never want take my car to shops. These guys are the best, full stop. Especially if you're obsessed with every tiny part of your car like me. read more

Redi Imports came highly recommended by 2 friends who work on their own cars. If they were good enough for my OCD-about-cars gearhead friends, I figured they were worth a try. Ryan (the owner) is a straight shooter who will tell you what the problem is without sugarcoating the reality of how bad/not bad the problem is. After a ginormous quote for a serious repair from another shop, I gave Redi Imports a call for a second opinion. Ryan helped me figure out the most cost effective way to fix my car's issues (it is 10 years old so I am not invested in putting in top of the line replacement parts). I have been back a couple of times for regular maintenance (oil changes) and they have gotten the job done within the quoted time. I will be a regular here! p.s Be careful when you pull into the lot as they have the calmest/quietest dog I have ever seen on premises. He likes to accompany me from my car to the front office...probably because I am eyeing the Lambo/Ferrari/whateverAmazingCar that is getting detailed next door. read more

I've always gotten quick and reliable service. Call ahead to setup a day and time to drop your car off - they'll give you a day when they'll actually be able to get to work on your car, instead of just dropping it off and being left carless for a few days until they can get to it. Very knowledgeable and they always contact you during the repair process to let you know of any changes or other issues. read more

Redo Imports is a friendly car shop right at the entrance of the Public Market in Railroad Street. We had been having ALOT (months of trouble!) of car trouble and upon the recommendation of John and Sons Collision we brought our car to Redi Imports. We have been down this street hundreds of times but never noticed the car shop. We worked with Ryan, and he was honest, helpful, and kept us in the loop every step of the way! It was also a very fair price! We're not taking our cars any where else! read more

Had a light come on. We had a suspicion about what was probably wrong, but Derek took the time to properly trouble-shoot and isolate the problem. Will be taking the car in a week to have the part replaced. read more

Redi Imports - Louie! - Auto Repair Near Me - Rochester, New York

ook my RV to have him look as because I have a prospective buyer. By the way we are talking about a VW 6cly engine. He told the buyer don't buy this it's a piece of crap. He did this without lifting finger to open the hood. This person is an idiot. Didn't even know it had a chain and not a timing belt. This RV has all service records and is in impeccable shape. I had a previous experience with them as well. Took my car for inspection. He told me he would drive it to there other location in the city!! What!!! You have a BIG sign saying inspections done here.....ugh. No, I didn't have it done there. read more

I recently had some work done at Redi Imports on my BMW (although they work on all makes and models). Ryan (owner) was awesome to deal with. He was totally down to earth and explained everything that was going on with my car in way that was easy to understand. Their labor rates are less expensive than I've paid anywhere else in town and Ryan point blank told me "I want your business" which, as a consumer, made me feel appreciated. This is something I rarely, if ever, find at auto shops. I highly recommend you bring your car to Redi Imports! read more

I learned about Redi Imports from two friends who are really into cars. They are obsessive, and they love the quality of the work done by Ryan and team. I wish I had them servicing my car from the start. They did a beautiful job replacing head gaskets in my 2006 Forester when needed, and when it was time for me to upgrade to a new car, Ryan even helped me find a buyer. Now he's taking care of my Toyota Camry, and I know my car is in great hands. Highly recommended. read more

I have been working with Ryan for several years and have always trusted his car expertise. You can expect him to give you a honest assessment as well as an explanation of services. His new location is wonderful - the receptionist is friendly and the waiting area is welcoming. If you're lucky, you might even get to hang out with the resident pooch, Louie, while you wait! read more

Great service, honest people. Traveling through Rochester I was stranded with a bad axle bearing in a rare JDM. The shop got me in ASAP, helped me diagnose and find parts quickly. As they were fixing the car I even got a call to approve a fluid flush and refill which wasn't talked about during the appraisal. I was happy to see this is the type of shop that calls before racking up a bill. Would recommend 100%! read more

Really nice shop! Friendly people and very helpful and quick service. This is the only place I trust and would feel good about referring to a friend. read more

Fantastic, clean, honest and very reliable shop! I had stopped into Redi for another job as they share the building with PAD Auto detailing. After finding out that Redi did work on imports, I inquired as to an issue I was having with a strut mount on my car. I spoke to Ryan who was more than helpful and informative. He was able to work with the folks at PAD Detailing to coordinate getting all the work I wanted to have done wrapped up in the same day. I found Ryan to be very honest, and quite frankly can't remember the last time I dealt with a mechanic / service writer that actually told me a couple of ways to save money on the repair. He didn't try to oversell me on anything or tell me that I needed more work done than necessary. The prices are more than fair and they do solid work. It's safe to say that after my experience with Ryan and Redi Imports that I will definitely be a long time customer and that Redi will be my go to shop when I need anything done with my car. It's a breath of fresh air to find a business in this day and age that remembers what good ol fashioned customer service is all about, and Redi has this down to a T. read more

I HIGHLY recommend REDi Imports on so many levels. I give them an A++ for their customer care, quality of workmanship, timeliness, great rates, genuine honesty, and willingness to work with my budget and schedule. I feel like I am a family member being very well taken care of in every way possible. After moving to Rochester from Pittsburgh without knowing who to call my new mechanic, I followed a recommendation from a friend and I am SO happy that I did. From oil changes, to tire rotations, to repairs...you name it...Ryan, Matt and the rest of the team at REDi are fantastic! read more

Redi Imports in Webster did a pre-purchase inspection of a used car for us today. Ryan and his crew were very thorough in their inspection. We were provided a written inspection report and a list of needed repairs & maintenance. Timeline for priority of addressing these service items was also discussed. Things were explained very clearly and thoroughly - honest & no nonsense. I very much appreciated Ryan taking the time to share his opinion of the car's status, the car's usefulness for its intended purpose ( a car for our son) and his suggestions pertaining to other cars for consideration. Later in the day, I called to ask an additional question and Ryan called me back and provided the information, with the same great attitude he had that morning. Because of Redi Imports' expertise, we were able to make informed decision regarding the purchase of this used car. 5 stars- no question!!! read more

They fit me in quickly and explained the repairs I needed well. Felt they were friendly and honest would go back

Redi came highly recommended from a few people I know dedicated to their cars. I took my car in because a part had broken and made my car undriveable. I told them that I had a bit of a time crunch as I was going out of town the next day. They let me know it would be tight, but that they would do everything they could to get it done. I got a call in a few hours, and they had completely finished the work, and done an excellent job! They explained to me clearly what had happened, and what they had done. I am definitely making this my go to shop for maintenance and repairs. read more

I've taken my Z32 there a couple times now and have great experiences with them. i always felt like they respected me and my car. very knowledgeable, friendly staff and dog.. pretty solid brewpub across the street to sample some local beer while you wait (can't beat that). read more

Out of all the automotive shops I've been to over the years none have even come close to Ryan and the crew at Redi Imports. They offer excellent service and really make you feel like your car is in good hands. Ryan is a very upfront and honest business owner and won't try to up sell you to just turn a profit. The first time I went to Redi I knew my car (Mazda 3) was in good hands when it was put up on a lift next to a Ferrari. As long as I stay in Rochester I will always trust my car's repair here. read more

Went back here because they replaced a part on my car that went bad again. Ended up needing more work than I had anticipated, but that is not what this review is regarding. Terrible communication. Was told twice that we would be contacted, and never received a phone call on either day. Very nice staff, but I was very frustrated with the service this time around. They overbook themselves and can't finish the amount of work they take on. My repair ended up being more expensive and taking more time than I was told to begin with. read more

They did front and rear brakes and tires... always a good experience. The staff are professional and the pricing is always better than anywhere else. I'm a girl, I always get sold on things I don't need....they don't do that here. And Louie the dog is awesome! read more

GO SOMEWHERE ELSE!! I could sit here and write an hour long review but I promise you, I'm only writing this review so this doesn't happen to someone else. I am not angry, nor do I have any ill will towards anyone working at this place. All I can say is I felt defeated today! The owner treated me terrible. I went in here for a diagnostic for a suspected transmission issue (this was a second opinion, also diagnosed by another shop). Not only did they not properly diagnose my issue, they performed a motor mount repair and cleaned the throttle body. (I approved, because they said it could be the cause and it was not safe to drive otherwise). When I got my car back, not only was my transmission concerns never addressed or fixed, but now my car is WORSE. It's surging, high rpms, high idle, hard shifting, automatically going into cruise control, and more. I will be taking them to court but please don't make this review be in vein, these people charged me $500+ during a pandemic to make my car worse than it was, then the owner laughed in my face and told me to go screw myself and called the police on me. I am a God fearing man, I promise you I am not upset about any money, I believe that these people will reap what they sow, a hundred times over. I will end this by saying that, if I had done something to these people in the past or offended them, then I would understand this treatment, but I've spent thousands of dollars in repairs at this shop, so there's no reason. I am a young african american man, and I'm not saying that race was a factor here, I say that only in case it was(please don't let that affect your judgement). The owner of this shop should be ashamed of himself, as a person, he owes me nothing, but he has to answer to God! And if you've read this far, I apologize for the length, and have a blessed day. read more