I had a bulb outage on the front passenger side of my car. I called at approximately 1:00 pm and…read morewas given an appointment at 4:00 pm. I was greeted with friendly professionalism, and when it was discovered to be wiring that would require me to go to the dealership I bought it at, I was told there was no charge! I said, "Are you sure?" Wow! Will continue to go there for tires and any other service they provide and will always recommend them to everyone else! Thank you!

I've gotten tires here for multiple cars over the years. Always got a good deal on great tires and…read moreright away service.

The BEST place to get your vehicle taken care of O'Conner Automotive Palmyra, New York Honest and…read moreReliable Car Service value quality are above and beyond

4 new tires and an oil change. Quality work for an affordable price. Great small business that I…read morewill continue to support and recommend.

My 90-year-old mother called ahead ordered tires for her car. They tried to sell her on an upgrade…read more She said no thank you and ordered the less $$ ones at $400. She drove in through snowy conditions for her appointment, sat there for an hour only for these idiots to tell her they did not order the correct tires and the only ones they had were the ones they tried to upgrade her to in the first place, for twice as much at $800. These people are simply trying to take advantage of an old person which is disgusting. I know Dunn has been around for a long time, but with stunts like this I hope they are not around for much longer. Despicable.

I've been using them for years. Always seem honest, pricing on my tires was the cheapest of all the…read moreplaces on Empire Blvd., and there's about 6-8 of them in just a couple miles. Never seem to wait long for an appt. Have referred several people there and they also like it.

I've always had difficulty trusting mechanics with cars, either because they don't check everything…read moreor try to overquote you for things. Mike (the service advisor at the Webster location) is not one of those mechanics. He is honest and transparent about his work, and he will go the extra mile to make sure everything is fixed and ready to go. I had a thumping noise issue that was affecting my car for weeks, and one Firestone location made repairs but not the right ones to remove the noise - and they also refused to look at the car any further. Thankfully Mike at the Webster location made sure he inspected the car in full (which the other location didn't do), and he was able to locate the cause - a rusted-out rear parking brake. Despite a delay in getting parts, once he received them, Mike made sure the work was done right away. He also drove the car to make sure the noise was gone. When I picked it up, I didn't hear the noise either. If you're in a pinch for repairs and you're in or near Webster, I would recommend visiting the Ridge Road location - and I hope Mike is your advisor. He will look into the issue, find the cause, and make sure the right work is done. I highly recommend him. Thank you, Mike, for being an awesome help!

Overcharged for replacement of rear brake light bulbs-- changed-- didn't want the oil change- did…read moreit anyway- charged for high mileage oil without explaining this. over two-hundred dollars. called Kia dealership after the fact-- quote for bulb change around 80.00 as opposed to approximately $120.00. Upgrade on oil change not disclosed $79.00 I will never use this Firestone nor any other Firestone for service. This is supposed to be a national company. A consumer expects a degree of similitude in pricing. Never again- Firestone has lost all credibility. In addition, after calling Firestone Corporate, the customer service representative informed me that this Firestone location would not provide a quote for the service in question. Understandable -- sort of- not completely though. Now- this is the puzzling part- the neighboring Firestone Service Center was able to provide a quote of $75.00 for the service. This is in alignment with Kia DEALERSHIP's quote. Takeaway- There is nothing to be explained away-- here. Maybe they used a higher quality bulb- A High Mileage Oil No matter- an establishment does not make decisions for another's possessions. It is simply not good business practice. Selah

Bryan got me the perfect seat and shipped it fast at a reasonable price. Everything went together…read moreperfectly and now I have a rear seat that folds down. Thank you Bryan!!!

I placed an offer for a ford f150 rear end on Ebay that they never responded to. I later found the…read moresame exact rear end offered by them local to NY for approx. $950. The Ebay ad said $1,124.00 plus free shipping on Buy It Now so they added approx $174 to cover the "free shipping". I then check locally to me to have mine completely rebuilt. Joint, Clutch & Gear in Bay City MI rebuilt mine for $1,121.00 complete. Point is, check before you buy...

Had major engine repair. Needed camshaft and lifters. They did an excellent job of diagnosising the…read moreexact parts needed. Replaced them without issue, and recommended other jobs to be done. All work was done in a timely fashion. Showed me the old worn parts. Great communication did not do anything without my approval and provided costs.

This place is horrible and rude. Be aware of their hidden diagnostic fee…read more I brought my car in for a check engine light. A guy work there (I don't want to mention his name) told me it would cost around $2200 to fix it. I refused and wanted to take my car home because I didn't have that kind of money at the moment. Then he wanted to charge me over $400 for the diagnostic fee. I refused to pay (I didn't want to throw away $400 for nothing) and we ended up working out a deal because I understand everyone has to make a living. But charging that much fee without saying anything or asking for permission was not acceptable. When I came to take my car home, there was also a different guy (I don't want to mention his name) also said very disrespectful and insulting things such as "uncool people can get away with lots of things" and "I don't want to deal with you anymore." Before this happened, when we were speaking on the phone, this same guy also told me "I will call the police on you for the unpaid balance" and "I don't want to deal with this shit anymore". Absolutely horrible way to say things. Speaking of uncool, perhaps your shop should be more transparent and less greedy about your fee so none of this would happen. I would avoid this place.

They got me in and out for a last minute inspection in record time. Will definitely go back. Thank…read moreyou!~Michelle

From the owner: With over 45 years of combined experience, our family-owned shop offers quality automotive care…read morewith honesty and integrity. Our father-son team believes in treating clients like family, ensuring vehicles are safe and reliable. Whether you need routine maintenance, complex repairs, or just some friendly advice, we are here to help. Call or visit us today!

I had an inspection appointment for noon on 9.12.2023 (made a week ahead) at Monroe Auto Service at…read more903 Ridge Rd Webster. I entered the shop to drop off the car key and waited for the guy before me to finish. When it was my turn, somebody called to ask for information. They talked for about 5 minutes on many issues, and they were done, the receptionist asked the customer which part of the country is he moving from. It turned out the receptionist had lived there, and then they started a lengthy conversation about this and other areas and how nice it was there. After a few minutes of a fun, relaxing talk, I reminded the receptionist I was waiting and in line in the shop before that guy called. Do I have to stay in line to listen to the personal experiences of the receptionist in the past? I told the receptionist that I needed the car at 3:15 p.m. He said there was no way they could finish it by 3 p.m. since they had other cars. Why did you make my appointment at noon if you can't complete the inspection for 3 hours? He offered me to reschedule my inspection for the next week. Does my experience suggest I make another appointment with you?

Go see Taba at this location in Webster. He's awesome! Quick to help, friendly and good at what he…read moredoes.