After my first review, the Owner, Ryan Lynch, started texting harassing me, insulting me,…read morethreatening me, my family, home, and workplace over one bad review... to the point that I had to contact the police for my own safety. Look at the low rating google review responses on this and the other Redi Imports locations for more examples for how this owner treats his customers. The technician felt the need to find and turn on my auxiliary light bar, and leave it on until I picked up the truck, max my climate control, when I had asked for diagnostic on a low speed suspension noise while turning. When I confronted them about the lights, they were completely unaccountable and dismissive. They also didn't do the state inspection that I had asked for in my online appointment, confirmed with the secretary, and which had clearly just expired. Will not be returning. Completely rude and unprofessional.

This company came highly refererd however, i called made appt had my car towed to thier supposed to…read morebe Open NEW greece location on the date i was instructed to tow it thier, by thier staff! car gets thier the place isnt even operational get it re-towed to the railroad street location they wont take it because of rear panel body damage and no tags "this isnt a body shop" i didnt even send it in for body repairs mechical issue only now im stuck with a 450$ plus storage by day tow bill and havent recieved Anything from thier company execpt a huge FUCK YOU..I HOPE EVERYBODY ELSE is treated better and fairly they did me bad, i hope this place burners in hell, my mom just passed two days before mothers day ect what a way to start my day!!

I brought my car in to have my check engine turned off and have my inspection done. Both problems…read morewere unresolved and my car was in worse condition then it was before I brought it too them. The service I received was far from okay and they were very rude to me. I then brought my car to a different mechanic who has worked on my car before, he said that the connection tube was completely mangled and GLUED TOGETHER. Overall this place shouldn't be working with cars!

Amazing service! Came here again today with a flat tire and got moved in and out quickly. Great…read moreprice and one stop shop as always. My parents live down the road and there's no better mechanic in the area. Honest, great prices, great service. Not much else to ask for.

Fred- Owner, Mike- Head Mechanic and the guys were awesome fixing my wife's 2017 GMC in 1- week!…read moreCalled the Owner Fred on a Friday and the Next morning He towed the truck back to his shop. Found out the Torque Converter had been wearing out for a while (clunking feel like bad u-joints at stop and go) and at just under 118K miles decided to finally give out slipping through gears sending metal throughout. Mike installed a better than OEM re-manufactured transmission along with Pump and Torque Converter. They could've stopped there, but they suggested to prevent from suffering the same problems in the future to re-program the Torque Converter lockup from the factory programmed lower gears (which increases MPG, but sacrifices longevity) to 5th and 6th gear. They ditched the GM 195 degree thermostatically controlled fluid circulation valve and installed a free flowing one to keep the Transmission fluid temps consistently 50+ degrees cooler (heat kills transmissions), programmed an increase in fluid line pressures to reduce wear on the clutches and deactivated the 4 to 8 cylinder shutdown programming that causes stress on the engine and transmission leading to other catastrophic failures ( we sacrifice a couple miles per gallon, but get piece of mind in the future longevity of the equipment). I was worried things would be broken in the process of working on the truck, but after inspecting it, these guys did a great job putting the exhaust, cross member, shift linkage and all the hardware back together with a 1-year/12,000 mile warranty. It's hard to find guys that do great work anymore. I wish them the best of luck in recently acquiring/consolidating their business in their new location at Airport Transmission. I have referred everyone I know that has a GM Pickup to at least go there and have the guys install the Transmission Fluid Bypass Valve along with reprogramming the transmission/engine prior to it deteriorating to the point of my wife's truck. It's upsetting General Motors sacrifices longevity of their product to gain a couple more miles per gallon in fuel mileage.

Had a transmission put in a vehicle. Immediately the following day when I put the car in drive it…read morewouldn't move. Finally figured out that the car had to be FULLY warmed up before it would move. Called the shop and was told the car was fine that every car needed to be warmed up. (Smh). Let them know to make a note that there were issues immediately. 16,000 miles and 3 months later (yes a bit over the warranty) the transmission went. Called the shop and they claimed to find the issue and fixed it and wanted me to pay $900. Two weeks later and After unnecessary and ugly going back and forth they agreed to take care of it "in good faith with no warranty." Not even 100 miles later the transmission went again which I'm assuming was "in good faith" also. Now in the beginning when they originally replaced the transmission, you'd like to believe you got a decent product and can get at least a year out of a transmission. Not here, they either clearly don't know what the hell they're doing or they are just blatantly robbing people seeing as how this seems to happen a lot given the reviews. Being a small business owner I was willing to deal with having to warm the work car up before it would move simply for the fact that I couldn't afford to be down that vehicle for another 2 long dragged out weeks waiting for a fix that shouldn't be needed in the first place. They insisted the car was fine and test driven before it was finished. You'd think they would've seen the gps tracker in the car that showed the "test drive" all of 0.6 miles. Stay far away from this place. They'll be out of business soon. Ended up having an awesome shop replace the transmission and will be recommending them to any and everyone who would like amazing service!

I am 71 years old and have had my share of cars and car problems…read more Most folks getting their cars repaired have transactions with car repair shops. Transactions are not relationships. For the last 30+ years, I have had my car repairs done at a shop where I knew the owner and knew the owner cared about me. I have referred family, friends and associates. They have all been pleased with both the quality and cost of repairs, as well as the friendly family atmosphere at the repair shop. This is a wonderful business and I would recommend anyone with car repair needs to contact Dick Schrader at Schrader's Garage, 686 Clinton Avenue South, 585-271-5179. Jack K

Great group of people. Family business! They have this new "feature" where they send your pictures…read moreof what is wrong with your vehicle before they call u to go over everything. So cool!

I would avoid this shop at all costs. A full description of all issues is beyond reasonable length…read morefor a review, overall I found this shop and ownership to be untrustworthy, unknowledgeable, and incredibly dishonest on more than one occasion. got a $900 quote for a driveshaft replacement that turned into a $1400 job after several days of delay and no updates. the job only needing less than a handful of hours was originally estimated to be completed same day, and while delays can happen not only was I not updated of any delay, every time I called for updates after their time estimates had passed I was told the vehicle was actively being worked on which I now find likely to be untrue. within days/weeks of having the repair made my vehicle went to a mechanic for an unrelated issue and was determined immediately with a visual inspection my vehicle needed extensive frame repair. The repairs were so dire the vehicle was immediately deemed unsafe and this second mechanic refused to even examine the vehicle further stating it was beyond atleast reasonable repair. These damages were not only never mentioned to me by pats auto prior to service but i received and entire stack of paperwork outlining damages, repairs and other suggested maintenance work that should be done on my vehicle, including rust protection to the frame!! When confronted with this issue the owner informed me they do frame repairs in house and before issuing my requested refund wanted to take a look at the vehicle in attempt to make said repairs to get the vehicle back on the road for atleast a somewhat reasonable amount of time. After hearing the owners plans and estimated longevity for the frame repairs I consented provided they would be suitable to pass a nys inspection and at this point the owner declined to do any work stating the vehicle was beyond reasonable repair. It's worth mentioning this vehicle was most certainly in very poor condition atleast cosmetically going into the shop, regardless it falls under good faith at the very least to inform a customer of such severe damage it is a major safety concern. Not only was i not informed of these major issues but the initial vehicle inspection report has been altered sometime between my vehicle leaving their shop after refusing to do the work they offered and the writing of this review and photos will be attached. Additionally a refund was offered in exchange for the newly installed part however there was never any discussion or even any indication that in doing so my vehicle would be returned back to its running/driving yet damaged condition it was delivered in and that parts would simply be removed.

Our Honda Accord needed front suspension and exhaust repairs. The exhaust repairs were good. The…read morefront end suspension and alignment "repairs" were horrible. Within days the suspension issues returned and the after less than 3 months the alignment was so off both front tires were shredded and needed to be replaced. Will never take another vehicle there and will certainly not recommend them to anyone.

Sam & Arlene have been my go mechanic for Over 30…read moreyears.Honest & thorough car repairs .

Sam is extremely knowledgeable, experienced, and ethical. I'm so thankful he was the first person…read moreI met after moving to Rochester. He provides such comprehensive service at such a good price. When I see NC on my receipt, he will explain that it is not right to charge for that item since he was already in there anyway. I know from many years of experience, that would not be the case elsewhere. During an oil change on my daughter's car, Sam saw a pipe problem causing carbon monoxide to fill the cabin. His thorough and attentive work was just in time as she was just about to leave on a trip. I can't thank him enough for his care, advice, and kindness. Sam and Arline are truly good people!

Great customer service and great care of automobile and customer. Didn't stop until issues were…read moreresolved and fixed. I left as a satisfied customer.

Julie & her husband Ken is so nice and super professional! I'm getting a couple of major things…read moredone and some minor things as well. My exhaust was the first thing I've had done and I'm scheduled to get my struts and breaks fixed a little later! I just want to start off with how much they are working with me to get these things done. I'm not rich at all and if I had a stable job I would have loved to take them up on there offer with the credit options. But luckily, they know how to prioritize what needs fixing and scheduled me out for when I'll have the money to have those things fixed. Secondly, I want to point out how fast they got the job done! Julie had told me to bring it in so that they could diagnose the problem for me and that they could schedule me next week if I decided to get it fixed with them. Well, sure enough I bought it in on Friday morning, that same morning they were able to tell me what was wrong and the same day they ordered the parts and got it fixed! I literally got my car back at 3pm and genuinely did not expect that! I saw a sign in their shop and it said that they value their time, well I guess they also value everyone else's time too! I don't want to get into the free things that they did for me because I don't want anyone trying to come rip these lovely people off, but I do want to say the things that they did for me, that they had every right to charge me for, has let me know that I'm dealing with some really good people and has made this place my go-to spot! These are good hard working people who respects the customers that comes through their shop, no matter if you have a lot of money or not! The prices are absolutely doable and they don't pressure you if you can't do everything right then in there! Lastly, I just want to point out that I am a single black woman and the reason I bring up my race and gender is because we all know it matters, especially when it comes to mechanics! But Temstad didn't make me feel judged nor taking advantage of whatsoever! They were so welcoming and knowledgeable! Not only did they triple check my car but they explained every decision & priority to me. I really love that they weren't condescending because I don't know a thing about cars. They simply just explained it so I can understand the what and why! Like I said, as long as Temstad is open & will have me, they will now be my go to place!

The owner there has always done a great job repairing a few cars of mine including a rather…read moretroublesome old Jeep Wrangler! Highly recommend this shop and the experienced talent he has working there to address big problems!

Quick & friendly. Completed changing fluids. Fair price no problems. Plan on using for my go…read moreto for auto repairs & maintenance