When he couldn't address my issue regarding my cracked windshield, he found someone who could, and…read morewent out of his way to help me out. Really impressed!

After throughly researching on Yelp and Google for a good repair shop, I finally came across JBI…read moreAutomotive. I sent a message on Yelp and Jerry was very responsive and helpful. His prices were fair and he answered all of my questions. I love how honest he is and how he called me to provide updates. He didn't have a part in store for my oil change and called me to provide me with the option to go elsewhere or wait until he could get a new part. I decided to wait because I trusted him. I had a service B performed on my Mercedes and asked that he also check my entire car to see if there was anything else that needed to be repaired. He later called me, found that my rear breaks were worn and provided me with a quote of the cost and I asked if he could replace them. On the day I picked up my car, Jerry was very friendly and took time to explain everything to me and even helped me replace my car license plates and put on my registration sticker. I highly recommend him if you're trying to find a diligent, honest and patient mechanic. I will continue to bring my car back to him and recommend him to my friends and family. Thanks so much for everything Jerry!

Tony's was able to fix our noisy muffler and save the cost of a replacement. Whew! We didn't need a…read morebig bill right now.

I had my mother's Mercedes, that I cherish, inspected here and they did a great job and really…read morefast! They seem very reliable and efficient! I'll be back there when I need something done, for sure!

Tim and the rest of the Elmgrove Auto team are wonderful. They are trustworthy, reliable, and…read morefriendly. We have been satisfied with all maintenance and repairs they have done for us. We will continue to use their services for our own vehicles and recommend them to others.

The kind staff at Elm Grove Auto were such a relief to come across. My husband and I moved from out…read moreof state, didn't know a soul, and were concerned with finding a trustworthy repair shop that would truly have out best interest in mind. Elm Grove Auto was just that. I would recommend them to anyone in a heart beat. They are honest, hardworking, and always gave us full transparency. In many situations with our car they went above and beyond, and we couldn't have been more grateful as surprise car expenses can be a real financial strain at times. We got to know Lou and Bob well and they treated us how you would treat family or friends. Since we moved away from Rochester at the beginning of the year, this has been one of the businesses we miss most. So so thankful we ran across this shop and the people that work there. Thank you so much!

Very friendly & got my Jeep inspected! When I save up enough…read moremoney, I'll be going back to get new tires.

Use to trust and relay on these guys. Not anymore. $1500…read moreand over a month at this shop and my car is not fixed probably. There were shady things said and done: virtually no communication, parts ordered (without my approval) that were not part of the original work requested, another problem found weeks after the work was initially started, mechanic tells me he doesn't know what is going on with my car weeks after they obtained it that I needed to talk to his father. The father, Jeff, was evasive and unreachable at times. Driving to the garage my car was parked in the same spot got nearly 30 days. All the while Jeff knew I needed my car, that I was going into debt in order to rent a vehicle so my daughter nor I lost our jobs, we could go on dr visits and get groceries.

I have been going to Nando's for MANY years, and he has proven over and over again to be the most…read morequalified and HONEST mechanic in Rochester. ALL of his mechanics are top notch!!

My daughter car broke down. They wanted to charge me $600 for the repair. took it to Dave's Auto…read morethey charged half the price

Brian horn auto has always been honest and fair. I refer him to everyone!! My 19 yr old daughter…read morehad a problem with her 2011 car horn going off intermittently by itself. Scared her to pieces. He found it was just a key fob battery needed. Charged $6. So kind to a new driver

My family has been going to Brian Horn's repair shop for many years. I have always felt that they…read moredid a good job for me until recently. My friend checks out my car and the car was running smoothly, it didnt need any repairs. It just needed an inspection sticker. The car should have passed without incident. My car is 2005 Nissan. My friend looked at the part that was replaced at $450.00 and he said the part was cut with a torch. I am a single parent without income for over two years now. I didnt need a $450 dollar bill. My friend told me that they took advantage of me because I am a female. I am not dumb and I can tell if my car isnt running right. This part was next to the wheel and it would have been shaking all over the road if it needed to be replaced. It was not doing that. I am very disappointed in this shop and will not take my car there again. My friend will continue to keep my car running. I have pictures of the part. If people are desperate for money, people will do just about anything to take it from you. ENTER AT YOUR OWN RISK

Nu look is the greatest. Rubbed out scratches on car to make it look like new. Very courteous and…read morefast service. Great job on car.

Nulook was wonderful but I'm still upset with the insurance company they told them to do book value…read moreon the car which they didn't because my car is not worth the 14,000 that they said it was it was only 12,000. Just feel I got rob from the insurance company and there is nothing I can do about it. Very frustrating .

They have done my car inspections most every one of the 17 years I have lived in New York…read more Extremely good, fast, and nice people.

Want to give a thank you to Howard Road Garage in Gates. They did a wonderful job of diagnosing my…read moreair conditioning issue and getting me up and running. It ended up being just an a/c relay, which basically cost $15. I paid mostly for the tests that assured me my air condition system was working properly and that my issue was an electrical malfunction. Before going to Howard Road Garage I went to one of the major complete auto care shops because my ac wasn't working. And they gave me a quote of 2500.00 saying that it was my compressor and the serpentine belt. I also was going to buy a set of tires with all of the additional bells and whistles for installation for the total work to come out to $ 4100. Good thing I didn't fall for the first Big Box company's suggesting and went for a second opinion. I paid approximately 10% of what the Big company tried to charge me for repair of my air conditioner. And now I can be cool in the summer again. Thanks Howard Road Garage. A family owned business. Small Businesses are awesome!

Sam is extremely knowledgeable, experienced, and ethical. I'm so thankful he was the first person…read moreI met after moving to Rochester. He provides such comprehensive service at such a good price. When I see NC on my receipt, he will explain that it is not right to charge for that item since he was already in there anyway. I know from many years of experience, that would not be the case elsewhere. During an oil change on my daughter's car, Sam saw a pipe problem causing carbon monoxide to fill the cabin. His thorough and attentive work was just in time as she was just about to leave on a trip. I can't thank him enough for his care, advice, and kindness. Sam and Arline are truly good people!

Outstanding experience! After a dealership quoted me thousands of dollars for a repair, I came here…read morefor a second opinion. Not only did they diagnose the issue correctly, but they are fixing it for a fraction of the cost. Their honesty, transparency, and genuine care for their customers truly sets them apart. It's rare to find a shop you can fully trust -- but this is one of them. I'll be recommending them to everyone I know!