My experience with Auto Finishers was awful!
I purchased a Groupon in mid-December for, "MP3-Player Auxiliary - Input Installation". This $65 purchase was a gift.
I contacted Auto Finishers on December 27th to schedule the installation. I was provided with a 12p appointment on January 6th. I was advised at the time of scheduling that there would be an additional $30 fee for an antennae due to the make, model and year of the vehicle. When I asked how long it would take for the installation, I was told 2 hours.
Four employees greeted me at 12n on January 6th. I asked about the services they provided and mentioned that the, "Service Engine" light came on in the vehicle. One employee said that it was probably because an oil change was needed. I asked if they could provide an oil change. And, I was surprised and thankful that all four employees said that an oil change was no problem.
I, ultimately, picked the vehicle up 5.5 hours after dropping it off. I was upset that it took so long. The employees at the desk all indicated that they were buried and that they were accommodating my request for an oil change. I found it hard to believe that a 2 hour process turned into 6 hours because of an oil change that the employees offered to do.
There was no manager available to speak with when I picked up the vehicle. The manager on duty, Adam, was extremely rude and unhelpful. Although my name and number were taken to provide to the owner. I never received a follow-up phone call.
The "Service Engine" light is still on the vehicle and the auxiliary-input does not work. I am out the $65 for the Groupon, and the $50.19 for the oil change and the antennae.
The services provided by this company was below poor! read more