Bought the rider's adventure seat for my Royal Enfield Himalayan over the internet on a weekend. Seat was shipped first thing Monday morning and arrived as promised. Liked the seat and went ahead and ordered the pillion adventure seat the next week during business hours. Wasn't even an hour later and I already had an e-mail saying the seat has shipped. Only regret is I should have ordered both seats at once to save on shipping but that's not the shop's problem--I wanted to make sure I liked the first seat before ordering the second so that's all on me. Overall excellent service and I will definitely be purchasing here again. read more

Just purchased my new Scram on Saturday. The shop and Don were very welcoming and friendly. Don was amazing and answered every question, even the dumb ones. Very knowledgeable and helpful. Made me feel appreciated as a customer, unlike some other dealers. Thanks again Don. Looking forward to some miles and smiles! read more

Kustom Workz - Motorcycle Repair Near Me - Depew, New York

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Way over priced for a simple maintenance service in the labor alone. I went there only because I live close and they were the first place I called. Next time I will have to reach out to somewhere else. read more

they did work on my Triumph motorcycle. They charged me $90 for a battery that ended up being a used battery. They also charge me $80 to put in one gallon of gas. I would think twice about hiring them to work on your motorcycle!! read more

Drove my dad over 4 hours to check out a Royal Enfield with intentions of purchasing one. Girl in showroom greeted us. We were checking out the various models sitting on them and looking them over. No one asked if we had questions or needed help. The bike we narrowed in on had a center stand as a cool feature and I wanted to see how hard it was to get the bike up on it. The girl behind the counter didn't like this and rudely asked me to stop. I've been riding for over 15 years and know how to handle a bike. I told her if I dropped it I would buy it on the spot. After a nasty look we decided to leave. She acted totally complacent that she lost in a sale and treated a customer like this. What a joke. I was wearing a political hat and wonder if this had something to do with my poor experience. What a shame as I really liked the bike. Don't waste your time. Go to a Honda or Kawasaki dealer that will treat you right. Shame on you. read more

I am not exaggerating when I say this place doesn't even deserve one star. The experience I had today was unbelievable. I went in with cash in hand to look at a bike I'd seen on their website. The site recommended calling to schedule a test drive, but when I did, the person on the phone seemed confused about why I was calling ahead and said to just come on in. I drove an hour to get here, to walk into the showroom and not even get so much as a greeting upon walking in. There was a younger girl working, and we asked who to talk to if we want more information on a bike outside. The girl told us there isn't any information available?? We were confused and she literally said that "they were bought at an auction, there's no information on them." What? She very clearly couldn't care less about customer service, and there was no one else in the showroom. In her words, "it's literally only me," which she clearly was unhappy about. We asked to test drive the bike, and she gave us the keys, put a plate on it and walked away. I'm not joking! It was dumbfounding. While my boyfriend drove the bike, I went back inside and asked the girl if the owner of the shop would be around anytime soon and she sighed, telling me that he won't be around this week or next week either. When I asked about financing, she told me some strange information about how the third party the shop uses "has horrible rates" so she suggests getting a loan from our bank. My boyfriend came back from the test drive and she asked zero questions about his experience. We put the keys on the counter and left. Extremely disappointed because we planned on driving the bike home today and would've if it weren't for this horrendous experience. To be clear, there wasn't anyone else in the show room or on the phone while we were there. Just an absolute disregard for customer service. I highly recommend you go somewhere other than this terribly run place. They should be absolutely ashamed. read more

I made an appointment a week in advance for my moms car as a Christmas present to have something installed. When I came in she asked what year the car was and I told her I wasn't sure because it wasn't mine, and she like side eyed her co worker and smirked and I didn't really understand why, so then I proceeded to give her my info and she told me that they'd call me when the car was done and I explained that I needed to wait for the car to be finished and she again, looked at her co worker and it was weird like why? I then told her that I had to stay bc I'm in from out of town and my family members have covid so they can't drive me anywhere. I've been using my moms car, for several days (sanitized, disinfected) and she like just had a nasty bitch attitude. I didn't understand. I asked her what her problem was and she said nothing..didn't seem like nothing. Seems like everyone there needs a healthy dose of professionalism and an attitude adjustment. I was super kind and respectful, didn't feel like I deserved that but whatever. They also weren't wearing masks. read more

I called Kustom Workz for a remote start in my SUV I was in and out within 24 hours! The staff was very friendly and explained how my everything would work. read more

Had my atv for weeks after I made an appointment. They called and said it was fixed. I rode it in the parking lot when i picked it up and it shut right down again and was not fixed (but they took my money anyway). I left the ATV there to get fixed (big mistake). They would tell me they would call me back and never did many times. I finally told the (very rude) girl that answers the phone "can you please have someone call me back, because every time you say they will, they never do". The girl replied, "Well, what do you want ME to do about it". I then asked for her to just get the atv fixed and call me back. After waiting again for three days, I finally went there and just picked up the ATV. When i spoke with the person who helped me get the ATV on my truck i told him the girl needed some training on the phones, but I never got an apology, or any offer to do right by this. read more

Customer Service? Methinks not. And talk about slow: like yertel the turtle slow when I comes to getting something done. I honestly do not know and are still baffled at the fact that these guys are still in business. Nothing has changed since the first day I visited their shop. Very disappointing. read more

Had my son bring my bike in for an inspection while I was out of town and they passed the bike with two bad front calipers and a 12-inch-long dry route on the side wall. Also had them "rebuild" my carbonators. They charged me for the work and never rebuilt the carbonators, all they did was spray carb cleaning inside of the carbs and add chemicals to the gas. When the bike was brought back to them a to correct the carbonators issues I was told it was not the carbonators, but the top end of the motor was bad. So, I then took it to another shop for a second option and top end was not bad and the carbonators where never even taken apart. I have reported them to NY State DMV for the false inspection and for the charging of work that was not done. I am also scheduling a meeting with the reginal Triumph rep, Chris. I have also filed a lawsuit against them for the damages that where don't and the loss of the use of the bike for the summer. I know more people have had the same issues with this shop and the employees, if you are one of them and would like help in filling the complaint with NY State I am more them willing to help you throw the process. BAD SHOP BAD EMPLOYEES they don't care about the safety of the riders. I would of given them less then one star but that's the lowest rating read more

They are awesome! I bought a motorcycle from KW to be shipped to me in Michigan (not many Moto Guzzi dealers around here). I ordered the bike from far away, and I never visited Kustom Workz in person, which meant that there was a lot that could have gone wrong. Fortunately, nothing did, and credit goes to KW for that. Joe was the person who helped me, mostly via email but also over the phone. He was excellent at keeping in touch and letting me know what was going on. The bike was shipped as promised on time and well crated. Friendly, helpful communication including a follow-up to make sure everything was received in good order. I had an good experience purchasing a motorcycle from Kustom Workz, and I do recommend them. read more

Adam is very knowledgeable and a great help to a newbie when he helped steer me in a great direction in transforming my new motorcycle. Thanks Workz crew. read more

I highly recommend this place for car audio and window tinting. They have amazing customer service and an extremely knowledgeable crew. This is the only place in Buffalo that I trust with my new Infiniti. read more