After a few years of not having a Harley, I decided this year was the year to get back on the saddle. After having dealt with other local and out of town dealers over the years, I decided to give American Harley Davidson On Erie Ave. in Tonawanda NY a visit, based on location and also by fellow co-workers high opinions of the dealership. I could not have been more pleased, as I passed through the doors I was greeted and meet with Jeff JR. for the better part of an hour, showing me the dealership, and the many Harleys' on hand to choose from. Jeff answered every question, and not in a smarmy know it all way like at some places, but in a friendly, eager to share information kind of way. On conclusion of my visit with Jeff, I met Eric, who turned out to be the salesman who walked me through every step on my path to buying my new 2016 Street Glide Special. From the bike itself, it's many features to accessories I added, Eric was friendly,professional and extremely knowledgeable. Next in my journey I met Scott, who walked me through every aspect of my deal, from the financing to optional Harley extras, Scott was friendly, knowledgeable and as excited as I was for my purchase. Picking my bike up was fantastic, as the service department had my extras installed, and the bike was spic-n-span and shiny as a new dime. Eric took the time to walk me again through all my bike's features and was there as I drove her away. Overall my opinion of American Harley Davidson is 5+ stars, 10 out of 10, and if your looking for a place to buy a Harley,buy accessories,buy motor-clothes, there should be no doubt where you need to go. read more

My initial intention was to get some service and maintnance cost that could be associated with 2007 and up Sportsters with x, y, and z miles.Was helped by a nice lady who introduced me to Erik. Erik took me to service and gave me a good understanding of what to expect financially at various milage senarios.To make a long story short I bought on the spot; a used Sporty that had been sold and serviced by American. When picking the bike up the next morning my wife commented on how great of a family atmosphere the dealership had and how cool it was that everyone knew that we were getting "Jack's bike". My friends, somewhat stunned that I bought at a dealer because Saturday we were going out on a craigslist hunt, say "I wish you would of told us you were going to American, Erik Czarnecki is our guy". I responed that I did see Erik and would recommend him highly. As a former F&I guy; to get a binder from the insurance company via fax at 5:30 PM friday and deliver a unit at open of business the next day takes a well oiled machine and a commitment to personal service. read more

I would like to say thanks to American Harley Davidson for the purchase of my brand new Ultra Limited Low ..Nicest bike I have ever owned and Thanks for having the most knowledgeable sales people on your staff I want to say Erik Czarnecki made my buying experience as memorable as it could possibly be He is the bomb and I hope you know what kind of person you have with your company he is priceless and the man of the hour in my book..I brought a bike 4 years ago from Buffalo Harley and must say you have a new customer for life and thats because of the personal treatment that I received from your staff expecialy Erik keep up the good work and thanks again .. read more

Went to American to check out some new Harley's. I was greeted right away and the staff seemed very friendly. I was looking at a sportster and the one salesman offered to take me on a tour of the dealership. He took me through the service department and into a warehouse in the back where there was a "sea" of bikes. That were t out on the showroom. The dealership had a nice "bike shop" feel to it, as opposed to some of these Harley dealers you walk Into that feel like a department store. I told the sales guy I was just looking at the moment and he still took the time to explain the different models. I will be going back when I am ready to buy. read more

American is my "Go To" HD dealership. I have always used them for my storage and service. I just bought my second Harley and didn't even think about looking anywhere else. The process was quick and painless. I brought my bike back a week later with a question and the service dept dropped everything to look over my bike and answer my questions. Everyone there knows their stuff. I had a great experience thanks to Erik C., Joe H., Scott H., and everyone in the service dept and office. I recommend getting on their mailing list or FaceBook. They throw some great events, too. They really know how to treat their customers (and your bike). read more

I went to American Harley Davidson to look at the 2017 line up. I was warmly greeted by Jeff Jr. We sat down and he gave me alot of information on the 2017's which help me decide what model was good for me. We discussed trading my 2013 Ultra Limited which I bought at American for a 2017 Road Glide Special which was on the show room floor.(Laguna Orange). Jeff Jr & I were able to come to a great agreement for the sale of a 2017 Road Glide Special. Dealing with American Harley Davidson has always been a great experience. Thank you, David (Shady) read more

I just bought a 2017 Roadking from American Harley. Scott my salesman was very patient with all my questions and different scenarios I purposed on trading in two of my bikes. I made four or so visits to the store and made as many phone calls. No matter who I talked to, I couldn't have been treated better. I've been using the parts dept. for years. These guys are knowledgeable and go the extra distance to get you what you need. If you live in WNY, this is the Harley dealer you should be using. Thanks guys. Roy Scinta read more

I just purchased a 2016 CVO Road Glide Ultra. If you want to be treated like family American Harley Davidson is the place to go. I I have been thinking about purchasing new bike for the last couple of years and I shopped at 4 different Harley shops before deciding to purchase from American Harley. They gave me the best service and the best deal and out of all of the 4 dealerships they were the most helpful. Thanks to Scotty! And everybody in each department was more than helpful. read more

Recently bought a Ultra Limited from the Family at American Harley.From the first time I set foot through their doors,I felt welcome and part of their family thanks to Jeff ,Scott,parts and service.I am a business owner in the area myself and they have what it takes.Great experience,thanks guys and gals.P.S,the girls in clothing also went above and beyond to see that I was taken care of,they All won me over. read more

We had a great experience at American Harley Davison. We purchased our 2nd Harley a 2016 Ultra Limited. Scott & Joe were terrific. They made the process so smooth & everything went without a hitch. We felt very confident driving away with the knowledge they gave us about our bike. They always are there to answer any of our questions, no matter what it may be. Thanks for the great experience... Mark R read more

Just purchased a new Road King @ American HD, Eric Czarnecki made the sale very Easy, went out of way to make sure he explained every detail on the Bike. Eric was Professional yet friendly, I would & will recommend Eric to anyone purchasing a Motorcycle New or Used. American HD is a the Best Harley dealership in New York. It's a Family Business & they treat You like Family! Dave Sorgi read more

Eric really went above and beyond to get us our new Harley Davidson. We had awesome service no matter how many times we wanted to test drive the bike. Now we are all set to take our new comfy bike on our trip. We bought a 2016 Road Glide Ultra and wish that we would have gotten it sooner. A HUGE thank you to Eric and Scott for everything. This is why we love this place!! read more

I just purchased my second motorcycle from American Harley Davidson. They are the best dealership I have ever dealt with. They not only treat you like you are their only customer, they treat you like you are family. Me and my husband will not go anywhere else. Everyone from motor clothes to sales to parts and service are knowledgeable, helpful and friendly read more

Outstanding Sales Team. Scott took real good care of me. No pressure, no gouging, went the extra mile to make an awesome deal. This was my second purchase from this dealer and again went smooth as silk. Past Service on my other Harley's was great. I highly recommend these people for Sales, Service, and Parts. Alan G. read more

American Harley Davidson is a great place to buy from. Scott and the whole staff are a class act! I bought my first Harley from them and they made me feel like I was their only customer. They make you feel at home and like family! Highly recommend them to everyone. I will definitely be a return customer read more

Great family to deal with go over and above to help you with your purchase every employee is willing to make sure you get what you came there for make you feel like you are part of their family thank you again to jeff jr scottie and the family with the purchase of my 2017 cvo street glide read more

The best purchase experience I've ever had. Everyone was friendly and went out of their way to help. They weren't pushy and it was a laid back atmosphere. When you are buying a motorcycle they really make you feel like you are part of the family! I've found my new Harley dealership! read more

Awesome experience buying my new to me Harley. A 2014 Ultra Limited. Jeff Jr. Was great and so was everyone there. My first buying experience with American Harley. I have always bought accessories for my previous bike there. Will always recommend them for anything Harley related. read more

Great experience while buying my bike. Very friendly people and they make you feel at home. I would highly recommend it for first time buyers and veteran bike riders. Scott was my salesman and he made sure I picked the right bike for me he was more like a friend then a salesman. read more