Custom Radio was very helpful with helping pick out a subwoofer. My music is coming through my…read morespeakers like a rock concert!!!!

Excellent service and staff, they are very knowledgeable and can help with custom requests. Their…read moreinstalls are reliable and have been running smoothly!

I had headlights changed to LED lights a few weeks ago and today had the fog lights changed to LED…read more As for the car it makes a big difference and just looks better than the old fashioned halogen. They were very professional, knew their stuff, and installation was really quick. If I am in need of other services they provide, they are my first call. I highly encourage you to check them out. You will not be disappointed.

I inquired about getting audio system improvements in my car. The owner seemed annoyed by my…read morepresence. It's too bad because they're near me and I want to truck out my ride. Instead I had better luck at Custom Radio, though they're a distance from me.

I took my car in for a remote starter .they were terrific took me right in on my scedulled appt…read moreand I was out within an hour after they took there time explaining everything.I had called other places to have a remote installed and. D+ R was the only place that would. give me an appt and time to do the job right away the other places said their appointments were all day you drop car off and they will do it when they can so if you have a whole day to waste and have someone to drop you off and take you back to get your car go there I definitely made the right choice

I took a custom made piece of leather into them to attach to an emergency handle bracket and…read moreinstall like it was from the factory. I showed the installer exactly how it was supposed to go on. When I came to pick it up the guy installed it backwards. When I showed him his mistake he refused to believe he screwed it up even though I showed him it wouldn't work in the car. My custom made leather was ruined from his trimming, stapling and gluing. That cost me close to $200.00. No apologies or admitting he did wrong. Only gave me the $40 back for installation after I threw a fit. I would never recommend this company for this type of work. This particular guy was a hack.

They genuinely do good work. Which is why I understand when they charge a hearty premium for it…read more Since the last time I went to this shop they made some minor improvements that set it over the top. They have been more friendly recently really providing the customer service that I expect out of luxury goods. Most of their prices are comparable to any other luxury electronics or interior shop. They are very understanding if there is a issue or you need a change order to your products In short, I would go back.

I went there years ago looking for an estimate, was told they would call me back the next day , it…read morenever happened, I was willing to give them another try, but after some of the reviews, I have to admit that I'm a little scared. On a positive note they do seem like nice people on the phone,

I had the mobile accessories and on-site installation come rite to my house and fix my Bose stereo…read moresystem in my car. Very professional, KC showed me what was wrong with my system and prices are good. Was fixed in about an hour. Will be looking into having them install remote car starter for this winter.

Connor was amazing. He correctly diagnosed my issue and it was an engine related issue. I wish I…read morewould've had him two weeks prior when I brought it to muffler man and they charged me $600 unnecessarily. The five stars is for Connor alone, one star for the business.

Brought my car here on recommendation of some co workers for a muffler/cat issue. Dealt with Herman…read morewho I can't rave enough about his advice and professionalism. He gave me a recommendation to attempt to save money even at the expense of losing some work. He had great communication skills and the rest of staff was nice when I picked up my car. Plan on taking my car here for repairs if his advice falls through. Easy 5/5 stars.

My visit to West Herr Chevrolet was an amazing and enjoyable experience. As a damsel in distress…read morewith my Budget Rental Car because it showed speed in Kilometers and for the life of me couldn't figure out how to change to it to MPH even tried ChatGPT. Ted greeted me and kindly fixed my problem. Now I'm all set! Thank you Ted, You Rock!

In the past, i would have never left less than 5 stars for a West Herr location. However, I'm not…read moresure what has happened at the Chevy OP location. I showed up for my appointment on time and it took 3 employees and 10 minutes to find someone to help me and the other woman waiting with me for an appointment (the manager who set up the appointment with me was nowhere to be found despite confirming the appointment with me twice that day). It seemed like complete chaos. No one was to be found to help us despite several employees walking past us and multiple asking if we'd been helped, seeminglt gling to look for someone to help us. And then nothing happening. This happened 3 times before we finally had someone to help us. Luckily Brooks was fantastic in helping me out - he's the only reason this location receives any stars quite frankly. He was very professional and helpful in letting me test drive and helping me get a great deal.

No one likes going to the car dealership for an issue with their vehicle, and I'm naturally just a…read morelittle more anxious than the average person, so I was sweating on the way here! A while back, the battery for my clicker to lock and unlock my door died, so I was manually locking and unlocking my doors the old school way, no big deal. But, recently, I had an issue with the manual lock where it would no longer unlock with the key. I needed to call roadside assistance to get in my car. That same day, I booked an appointment at West Herr Toyota in Williamsville for the following week. (The event happened on a Friday, and I got a Tuesday appointment!) I went online and they had an appointment that was after work hours that fit perfectly into my schedule. I arrived early to my appointment and Doug started on my car immediately. Timing here is important... I pulled up at 6:33pm for my 6:40pm appointment. My car was done and I was cashed out by 6:41pm!!! Now, of course not every appointment for your car is going to be as seamless as this, but Doug knew what he was doing! He fixed my door lock and put new batteries in my clicker and it was only $8.65 for the service and only 8 minutes of my evening. I was thoroughly impressed with the the friendly service, timeliness and cost. The woman who checked me in for my appointment was kind and the woman who cashed me out was equally as sweet. This team was amazing. I highly recommend this service department!

When you're trading in your Tacoma for a Rav4, excellent service…read more As soon as you need to cancel the warranty on your total loss, ain't nobody here jumping to talk to you anymore. 3 weeks of leaving voicemails, getting transferred to people who don't exist, and apparently having my name run over to finance on a sticky note ! I loooooooove paying for a car that doesn't effing exist anymore. Shame. Not spending any more money here now, sorry bout that. Edit: also they tried charging me $500+ for brake work on a car they sold me less than a year prior. Wtf? But if you ARE buying a vehicle here- go to Timothy Hartnett. He's cool! Really saved me with an even trade that got me into a car which suited my needs much better. He cared that I was a commuting student and cut me a deal unlike any other salesman would!