Took my son's car in to get a remote starter installed. Staff was friendlym had an appointment for 9a.m. car was done by 12. They were very friendly, explained the use of the starter and were very thorough. The cost was 300.00. I'm no car pricing expert but felt it was reasonable. read more

i wanted a sub woofer in my durango and custom audio was absolutely great with the install as well as helping me choose what i needed. im a local drummer and rock enthusiast and was looking for a sub that would serve rock music. Bill was great in his suggestions and now that the sub is installed it is exactly what i was hoping for. 5 stars to Bill and custom radio!!! sincerely, Tony T. read more

got a gift certificate to get auto start installed in my car for here and the team was fantastic so nice super friendly and didn't even have to ask any questions simply because they explained everything amazingly. thanks for a great job done definitely coming back in the future for anything else i need fixed thanks again!!! read more

I recently upgraded my head unit from factory to a Pioneer unit to add Apple Carplay (which gets you navigation) as well as a rear camera. I went to Custom Radio thanks to their good Yelp reviews and was very well treated by the guys there - specifically Chris and Bill. What was especially telling about their commitment to customer service, a rear panel accidentally broke during installation. They told me about it and had it replaced. It was the kind of break that I would not have noticed right away, but I was pleased that in this day and age, they owned up to it and made it right. read more

Came in here yesterday with my husband, who wants a new radio installed in his truck. The customer service was great, Bill was excellent. He talked through what we wanted, what we needed and what we could do without. He gave his recommendations on brands, models, etc and was very knowledgeable. He got right up in the truck to take a look at things and gauge the situation, very hands on and helpful. They sell a little bit of everything here. Obviously the radios, but floor mats, car starters, heated windshield wipers, hands free chargers, accessories galore. We are still shopping around at this point but it had to be noted how helpful they were here! read more

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Had my remote car starter with Drone Mobile reinstalled from my previous vehicle to my new vehicle. There was a minor hiccup, however, it was quickly resolved. Mike and Paul provided amazing customer service and ensured that I was a satisfied customer. I highly recommend anyone to have their car starter installed at Custom Radio. You will not regret it. read more

I went in there to have my radio installed an they ended up breaking more things then they fixed. They broke my windshield washer button, disconnected my tachometer, pulled the bulb out of my Oil Pressure gauge and at the radio still doesn't work. It only works when the heat is on. The worst part about it was when I went there the manager started yelling at me and saying the vehicle was 40 years old and because it had an aftermarket tach put in that made it hard to work on. I told him, "how does that have anything to do with the stereo not working unless the heat is on." By the time I was done, the manager said he wasn't refunding me any money and not paying for the damages to my vehicle. read more

I can't say enough good things about Custom Radio. Whether you drive a 15 year old car with 350k miles on it or a $80k Porsche, Mike and his team take 100% care of you. Great products, professional and always friendly, you can trust them to do a great job! read more

Highly recommend! Great service and knowledgeable staff. I have used them for 360 radar detection systems in a couple of my vehicles and they provided amazing products and discreet installation. read more

We had apple car play installed in my husbands car. initially he wasn't in love with the product. we called and spoke with Alexis who was super helpful. we went back in and she really took the time to show us how to use apple car play. so much so that my husband now loves it and also decided to get rear speakers installed. Alexis knows her sh*t! She goes above and beyond for the customer which is so rare these days. would absolutely recommend going her for all you custom car needs. And ask for Alexis!! read more

I really like Custom Radio. Fast and friendly service. Quality installs (had a radio for my daughter installed, car auto starter for the wife). These guys and gals are awesome. Today I picked up a pair of weathertech auto mats...fits perfe try as promised. I will always come here first for my auto pampering gifts and gadgets. You should too. read more

My remote starter stopped working. Thought I was in for a major repair, but the fast, friendly and knowledgeable staff figured out my key fob was in valet mode, and fixed me in two seconds. They stated the truck right away. And, no charge. When I do need a radio or remote starter, I'm going to Custom Radio. read more

If I could give Custom Radio ten stars I would. Good customer service is so hard to find nowadays that I was pleasantly surprised on a recent visit at Custom Radio. I stopped by to discuss a problem I was having with my car that was not related to any work they had done. I was hoping for for some advice and perhaps a suggestion on what to do. Mike who is the manager took time out of a busy schedule to check the electrical system and within minutes was able to diagnose the problem. His customer service and professionalism made me feel I had made a good choice stopping here. He sent Chris his tech out to solve the problem. Mike must instill customer service in his staff as Chris was also very professional in resolving the problem. It is refreshing to know there are still people who genuinely want to service their customer. read more

Custom Billy did a great job modifying my dash panel in my 2004 Mitsubishi Endeavor so I could add a double din unit. His modification looks good and was extremely cost effective. I learned about them by seeing their post on YouTube https://youtu.be/bJPnUvCve1s read more

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My truck stock radio died, and I needed a new radio ASAP. They had just what I needed, were very upfront and helpful on what else I'd need and quoted me a price. Awesome! Then was able to get me in right away because one job went faster than allotted. Otherwise I'd have to wait. When they were done, guess what, the price was exactly as quoted! Great people, Cheyanne was great, as was the other guy. (Sorry, didn't get his name) Thanks to them for the help and wonderful and nice service! read more

I took the drive out here because a friend got me a discount to repair the sound system in my car. I needed a new sub woofer and box and I got it for a steel because of the connect. I will say going in here without knowing anyone, you're going to pay a pretty penny. But that's because they have the best quality brands. I like the look of the place. Professional, clean, and has a cool waiting room with a huge tv. So while they're in the back hooking your car up, you can get lost in the tv screen haha. I will say that the wait time wasn't too long. These guys know their stuff. They are fast and efficient. read more

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They did an excellent job on my 2004 (I sent a 2006 bezel to get the black finish) Mitsubishi Endeavor. Now I can upgrade to a modern touch screen reciever. Fast shipping and excellent communication. Thanks! read more

Custom Radio - MITSUBISHI ENDEAVOR BEZEL CUSTOMIZED FOR DOUBLE DIN - Car Stereo Installation Near Me - Williamsville, New York

HORRIBLE CUSTOMER SERVICE!!! What a shame, this used to be a great place for audio service.... read more

Terrible customer service. Unprofessional. Seems like the workers are always under the influence. Had to return twice after their install. After the third time they told me they couldn't fix the issue in My infiniti Q50. Waste of time. Don't go here read more

Custom radio does good work but probably the slowest service ever. I've used them a couple times to install various things in my car. Each time they seem to take at least 2 hours for whatever you're having done. The prices are fair but you definitely won't find the best deal here. read more

Great job and communication with the install of my remote starter as well as installation of my head unit giving me all sorts of possabilities I never knew existed with my I phone. What you told me you would do you delivered. When it was my turn to speak with a consultant, you gave me the same undivided attention you gave customers before me. I am a small business owner and I understand what these reviews can do to a business. Ive read two reviews that spoke about waiting maybe 2 hours for an install that they believed should have been completed sooner. I apologize for them to Custom Radio. If a business provides quality workmanship, especially in a skilled labor field. Especially when dealing with taking apart vehicles and installing after market upgrades that concern wiring and remodifying the original design of a vehicle. Then I would, as a consumer, want the installing Business to take the time to do the job right. Every make and model vehicle are put together and designed differently. Which means each radio intall needs to be 'Custom' made and installed and treated with undivided attention as each and every job and install is different than the previous one. So at times customers may have to wait a little bi longer than expected. Some people feel that they are important or don't have the insight to understand what it takes to complete the job correctly. Some people you just cant please. As long as I have been coming here, I couldn't be happier with the customer service, and the most important thing, the final product. These guys are spot on, educated in their products and options, and genuinely care about their work and their customers. I do know in life and business you cant please everybody. In this type of work some customers think they know what it takes to do these jobs, and they are just misinformed and wrong. And if they could do the work, then why don't they? Answer: because they can't. Anyone that gives a successful and reputable business of 33 years 1 star, in my eyes are impulsive or don't understand the work that is being performedand what in entails. They probly have a problem with the guy delivering the stove to their house, the waitress that took to long for their beverage refill, etc... Anyways, sorry for rambling, but I think people reading these reviews, trying to decide where to go for this service, should know what a great and honest job Custom Radio does. Thanks again for an amazing experience. I will recommend you to anyone In need of your services read more

I went to this place to have my jeep wrangler radio system re-done. The staff could not have been any more helpful I had such a great experience at this place my jeep is literally everything I imagined it would be. they took care of me so well to the point where I'm planning on doing the rest of my jeep alterations at this place and for any other car I may have in the future. I recommend this place to everyone there is no better place then this store. read more

Chris was incredible. Stereo looks and sounds great. Worked with me, explained everything throughly. We're able to fix what there competitors could not.. will leave it at that. 5 stars. Magnifico! read more

If you have thousands of dollars to waste on products that don't even last a year..well this is the place for you!! They have a nice waiting room..want to know why...because when you get ANYTHING installed here big job, small job..you might as well pack breakfast lunch and dinner because you will literally spend hours if not the whole day here. Jobs that should take an hour at the most..your still waiting 3 hours later! Customer service is horrible. Only a few employees actually have a clue. Do yourself a favor and go somewhere else. read more

A friend recommended this place to me and my dad for a wiring issue that I had in my car and a remote start not working properly. We went in and we were greeted right away by Mike. He was super helpful in what my dad and I were looking for. While he worked on my car, we were able to wait in the lounge that they had next to the shop. We weren't waiting to long and the outcome was great. My remote start works the way it should again and my car no longer beeps or honks randomly! Definitely pleased with the customer service that was given. read more

Great customer service. They really seek to make sure the customer is doing the right thing for their car. I went there the other day after I chopped up my head unit trying to replace it myself. Rather than make fun of me and try to upcharge me for other parts, they offered a great solution. They told me what I needed to do, recommended a few things I would need to fix my mistakes and fixed my problems. What I was told was a $300 fix turned into a $50 fix and I had the satisfaction of being able to say I did it myself. I give all the credit to Danny for the guidance on the project. I would recommend his services to anyone in need. Extremely knowledgeable. read more

Don't bother , way to busy to help anyone, want installation how about 4 months from now??? Don't wast your time

The best audio and customizer of vehicles it's not just the best custom car audio store that make custom box's to match your interior and the specs of your speakers but they have everything you need to customize your vehicle from car alarms with remote starter's to led light's weather tech floor mats,rain guard's radar detector's back up cameras t.v.'s for your head rest car batteries they even have special audio for boats and motorcycles and everything you need to install it not to mention their incredible customer service not like other audio store's that try to tell you your gonna need this and that and make you spend money that wasn't needed they listen to you and might make recommendations but offer different ways and cheaper ways and let you choose i can go on and on about the best place for customizing your vehicle but go see for yourself and I'm 100% sure you'll leave happy and with more knowledge about car audio then you did before you went. ONE OF THE BEST!!! read more