The longbeard clerk with the stretched earlobe earrings is one of the rudest twats I have…read moreencountered. He was condescending, short tempered and took his irritability out on me for having an issue with the lottery machine. as if it were my fault their will never go there again crap machine malfunctioned. Awful experience. I will not go there again.

This is a pretty awesome gas station - there's all sorts of things inside like a Just Pizza, good…read morecoffee, etc. Plus I like Noco anyway - if you have a AAA card, you can get discounts on gas at all of their locations, and at least some of the money stays local, it being based in Tonawanda.

After a 3 min wait on hold a guy came on the phone said I had to pull my own part then hung up on…read moreme.

Needed a couple parts for my Arctic Cat snowmobile, most dealers in my area closed, these guys had…read morewhat I needed but were way overpriced. Next time I will skip the drive and pay shipping.

These guys are going to hunt you down for every dollar. Don't go here if your looking for a fare…read moredeal. They will steal from your babies. If you go here you better be tough and ready to get ripped off. Customer service is not what they are known for.

Super helpful and easy going, can't thank Max enough for helping me find, and even deliver the part…read moreI needed to get my car running again

Be careful dealing 2060. They charge for paying with a credit card. More importantly they charge a…read more25% return fee!!!!!! I just got hit with a $550 return fee!!! I will call anybody BUT 2060 from now on!

Great Family-owned business, not like those national chains. Excellent service from knowledgable…read morestaff who understand vehicles, parts and the repair industry. They carry a large selection of quality parts and can accommodate all price points.

I came because I was nearby and looking for a new car. This was an impulse stop though. Ford…read morehadn't really hit my radar. Drove one of thier smaller suvs. It was a very nice car. I really liked the sales team. They were pleasant and knowledgeable. The showroom is large, but there isn't a clear "reception area" so you may wander a little at first. the followup from the sales team and the internet team is good without being annoying.

Let me start by saying, for the better part of 10 years, I was DeLacy's biggest cheerleader…read more Sadly, no more. My car died on the road and I had it towed to DeLacy Ford Elma. I didn't hear anything - or receive a return call for three days. After having my partner stop in and ask what was going on, we were told they had found that they needed my second key fob to "finish their diagnostics". They apparently knew this for 2 or 3 days, but no one ever called to tell me. This was on a Saturday. So, if we hadn't stopped in it would have been Monday until we heard anything - if then. When we arrived there, the gate was open and my car was sitting unlocked. Anyone could have gone in and taken or destroyed anything they wanted - seeing as no one questioned us when we drove right into the gate and up to the car. Upon entering the dealership, the first thing I was told was that no one knew what was going on. They called someone and I was told I needed a new key fob. (almost $400) Then they said I needed to replace the relay (for the antitheft system) They said that's why I needed a new key. Not true. They Could have replaced the relay ($119) and reprogramed the current keys to communicate with it. I was told this (after the fact) by 3 other mechanics and looked it up online as well. I called every single day from the second day the car was there, but no one ever returned any calls. So, what could I do? They had my car and, so far, a bill for $200 so - Once I gave the ok to order the (unnecessary) key and install the relay, I didn't hear anything for 2 more days. Even though I was told I'd get a call "later that day". When I Did finally get hold of someone, 2 days later, she told me the car had been done the day I was waiting for the return call. By now it was later on a Saturday, So I had to wait until Monday to get my car. It's not running as smoothly as it used to (seems to want to die every time I slow down) But I no longer trust DeLacy Ford. I feel they charged me for a key I didn't need. I also feel their lack of communication, poor service and (to put it kindly) less than completely truthful behavior calls the trustworthiness of this dealership in serious doubt. Quite a turn-around from their previous service.