I never write reviews but I had to for this. The manager Maddie was super kind and her customer…read moreservice was beyond 100%. James, who did my breaks explained everything to a T and being a woman I didn't feel taken advantage of with not knowing what my car needed. These two deserve a raise! They were absolutely wonderful and made a tough day a little easier for me! Thanks to them!!! They deserve the recognition of their kindness and helpfulness!

I had a flat tire while traveling and was stranded here due to such terrible customer service…read moreprovided by Madi! I did everything I could as a customer to make sure this situation went as smoothly as possible. My tow company and I called before arriving at this location to confirm they had the correct tire in stock. I specifically explained that I was traveling to Canada and needed the tire replaced as soon as possible. I was told by the agent that they had 4+ tires in stock, so I made an appointment and had my vehicle towed there from the roadside. When we arrived, before the tow truck unloaded my vehicle, I asked Madi to please take a moment to confirm that the tires were actually in stock. I explained that if they did not have the tire, there was no reason for the tow truck to leave my vehicle there. Instead of simply taking one second to check, she was extremely rude and dismissive and told me to sit down and wait. I politely asked again if she could please check before the tow truck left, but she dismissed me. We then waited nearly an hour while she served other customers. The tow truck eventually left, only for Madi to finally check the inventory and tell us that they did not have the tire in stock at all. This entire situation could have been avoided. Everyone she was helping had cars already being serviced. Nothing urgent she couldn't pause momentarily to tend to, but as they seemed to be her friends or relatives our business meant nothing. I was traveling with my child, stranded in another country without a vehicle and with limited resources. I did everything I could on my end to prevent this exact situation from happening. I called multiple locations, confirmed availability, made an appointment, arranged a tow truck, and specifically asked for the inventory to be verified before the vehicle was unloaded. Despite all of that, I was dismissed and left to deal with the consequences of something that could have been resolved with a simple inventory check. Now I have to arrange and pay for another tow truck to move my vehicle and try to resolve this elsewhere, after already losing an entire day because of this. What was most frustrating was the lack of urgency and the way Madi spoke to me. I understand that employees are busy and that things happen, but there was absolutely no reason to be rude when I was simply asking for a very reasonable confirmation that would have taken seconds. This was more than just poor service--it was a complete failure to listen to a customer who had clearly explained the situation and had done everything possible to make the process run smoothly. Extremely disappointing experience. I would not recommend this location based on how this situation was handled.

Very good customer service very knowledgeable and helpful this is for the Lockport locationread more

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

This review is only for the service department…read more So I'll give this place 4.5 stars, here's why: First of, it's the dealership. Rumor has it, you're overpaying for work that you can get cheaper elsewhere. However, I don't trust "those other places". This place tells you what you need to hear: good, bad or ugly...but at the end of the day, it's the truth. Choose to do what you want with that info, but it's your choice. I went in for a standard oil change, and tire rotation. I bought a package of three oil changes and tire rotation because there's a discount (of some sort) if you buy it as a package. The good news is they keep track of the packages and can tell you how many you've used or have left (bc to be honest, who has time to keep up with such list of to-do's, right?)...And so this goes back to my first statement, they're trustworthy. I had no problems at all. They did an oil change, tire rotation and an induction cleaning of my engine in under 2 hours. Overall, I'm very happy. I have no complaints and yes, I would recommend to anyone needing a trustworthy place to take your car for service.

I brought my 2010 SRT Challenger to Northtown Dodge with 11000 miles on it. The car over heated…read moreand I was stranded on the Highway. They checked it out. Told me I needed to replace the electric fans. Motors seized. Recommended aftermarket Fans. Then it was wiring harness for fans, then TPM. After I received the car back my turn signals were not operating properly. Flashing erratically. Was told it is probably my bulbs. Checked bulbs. None are out. Took it back. Replaced TPM again. Still malfunctioning turn signals. Was told " I wouldn't worry, they work good enough". Until I can't pass inspection in my state. I never had issues with my turn signals until Northtown Dodge repaired my vehicle.

Super helpful and easy going, can't thank Max enough for helping me find, and even deliver the part…read moreI needed to get my car running again

Be careful dealing 2060. They charge for paying with a credit card. More importantly they charge a…read more25% return fee!!!!!! I just got hit with a $550 return fee!!! I will call anybody BUT 2060 from now on!

I am so pleased with the service I received at this location. Alex went above and beyond. I was…read moretotally clueless as to what I needed to do to change the batteries on my brother's mobility scooter. Alex helped me select the correct batteries and he told me exactly what I needed to do to be able to do the job correctly. Thanks to him, my brother is able to get around again. I am extremely grateful!

This is the best battery service I've ever received, and I've been buying car batteries for…read moredecades. Keith was knowledgeable, friendly and he recommended just the right products for my needs. I was in and out in 5 minutes and I've never been happier with a battery installation. Highly, highly recommended!!

Great service provided at this location! Very friendly and will steer those with no clue ehm me to…read moremaking a thoughtful decision on a purchase. I like how installation of things can also be done in needed, taking that worry away. Thanks Evan!

My experience at AutoZone on Sheridan, the staff there are very pleasant respectful and helpful,…read morethe main one is Michael B he went out and beyond his duties to help me and make sure it was done completely before I left. He had no problem explaining to me everything so I had a complete understanding, I appreciate him and I thank you so much Michael B.

I've never had any problems with them, done business several times here. I have noticed a time or…read moretwo that whoever I was speaking with couldn't answer a question, but they had someone who did. This is normal anywhere one shops, it's to be expected sometimes. Surprised to see so many negs here, I've always had good luck with MAC's. At least they don't list products that they don't have, and don't know when or if they will. I've had this issue elsewhere long ago, say 30 years ago so that's kind of a moot point. I like their catalogs, parts and service.

I called to ask if they had parts in stock which they said they did. I placed my order and included…read morea Rush charge as I wanted to work on the car that weekend. I received less than half my order. They now tell me the remaining items are on back order and I will not receive them for seven or eight months. They supposedly had an alternate part but I would need to cancel my order and order the other part again, and of coarse pay for shipping again. Definitely not the same company I used to be now that Eichlers purchase them. I will be working with Snyders from here on out.

i would stay a way the store manger will rip you off and what ever he can get from you…read more after 27 years dealing with them [napa] i will not go back there are more parts places out there and when you call napa coporate they never call you back