I had a flat tire while traveling and was stranded here due to such terrible customer service…read moreprovided by Madi! I did everything I could as a customer to make sure this situation went as smoothly as possible. My tow company and I called before arriving at this location to confirm they had the correct tire in stock. I specifically explained that I was traveling to Canada and needed the tire replaced as soon as possible. I was told by the agent that they had 4+ tires in stock, so I made an appointment and had my vehicle towed there from the roadside. When we arrived, before the tow truck unloaded my vehicle, I asked Madi to please take a moment to confirm that the tires were actually in stock. I explained that if they did not have the tire, there was no reason for the tow truck to leave my vehicle there. Instead of simply taking one second to check, she was extremely rude and dismissive and told me to sit down and wait. I politely asked again if she could please check before the tow truck left, but she dismissed me. We then waited nearly an hour while she served other customers. The tow truck eventually left, only for Madi to finally check the inventory and tell us that they did not have the tire in stock at all. This entire situation could have been avoided. Everyone she was helping had cars already being serviced. Nothing urgent she couldn't pause momentarily to tend to, but as they seemed to be her friends or relatives our business meant nothing. I was traveling with my child, stranded in another country without a vehicle and with limited resources. I did everything I could on my end to prevent this exact situation from happening. I called multiple locations, confirmed availability, made an appointment, arranged a tow truck, and specifically asked for the inventory to be verified before the vehicle was unloaded. Despite all of that, I was dismissed and left to deal with the consequences of something that could have been resolved with a simple inventory check. Now I have to arrange and pay for another tow truck to move my vehicle and try to resolve this elsewhere, after already losing an entire day because of this. What was most frustrating was the lack of urgency and the way Madi spoke to me. I understand that employees are busy and that things happen, but there was absolutely no reason to be rude when I was simply asking for a very reasonable confirmation that would have taken seconds. This was more than just poor service--it was a complete failure to listen to a customer who had clearly explained the situation and had done everything possible to make the process run smoothly. Extremely disappointing experience. I would not recommend this location based on how this situation was handled.

I never write reviews but I had to for this. The manager Maddie was super kind and her customer…read moreservice was beyond 100%. James, who did my breaks explained everything to a T and being a woman I didn't feel taken advantage of with not knowing what my car needed. These two deserve a raise! They were absolutely wonderful and made a tough day a little easier for me! Thanks to them!!! They deserve the recognition of their kindness and helpfulness!

Sheridan Drive store wouldnt replace my 2018 Explorer battery because of an issue they said with…read morethe key fob not working after changing battery. Went to AutoZone and done in 15 minutes, n o problems.

Needed new wiper blades and didn't really know what I was looking for. The moment I walked in the…read moreemployee at the desk asked if I needed help and looked them up for me in a matter of moments. He went over a couple options then he installed them himself on the spot. Possibly the fastest and best service I've received buying auto parts.

Very good customer service very knowledgeable and helpful this is for the Lockport locationread more

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I brought my 2010 SRT Challenger to Northtown Dodge with 11000 miles on it. The car over heated…read moreand I was stranded on the Highway. They checked it out. Told me I needed to replace the electric fans. Motors seized. Recommended aftermarket Fans. Then it was wiring harness for fans, then TPM. After I received the car back my turn signals were not operating properly. Flashing erratically. Was told it is probably my bulbs. Checked bulbs. None are out. Took it back. Replaced TPM again. Still malfunctioning turn signals. Was told " I wouldn't worry, they work good enough". Until I can't pass inspection in my state. I never had issues with my turn signals until Northtown Dodge repaired my vehicle.

I'd probably move on from Joe in service if I were you. I brought a vehicle for moisture in the…read moretaillight that was covered under warranty. After 4 days of leaving it there in 90 degree heat he said it dried up and all set- when I asked if they could actually repair it he told me "Bud, it's porsche, not me, but if I want to pay for it sure". So nothing at all was done- this is when Joe text me the following day and told me to come pick up my vehicle, which we did- then about an hour later I received a text that if we don't pick it up by the end of the day, he was going to dump it off at the dealership across the road.I can't wrap my head around a company like Northtown treats people this way.

Super helpful and easy going, can't thank Max enough for helping me find, and even deliver the part…read moreI needed to get my car running again

Be careful dealing 2060. They charge for paying with a credit card. More importantly they charge a…read more25% return fee!!!!!! I just got hit with a $550 return fee!!! I will call anybody BUT 2060 from now on!

I am so pleased with the service I received at this location. Alex went above and beyond. I was…read moretotally clueless as to what I needed to do to change the batteries on my brother's mobility scooter. Alex helped me select the correct batteries and he told me exactly what I needed to do to be able to do the job correctly. Thanks to him, my brother is able to get around again. I am extremely grateful!

This is the best battery service I've ever received, and I've been buying car batteries for…read moredecades. Keith was knowledgeable, friendly and he recommended just the right products for my needs. I was in and out in 5 minutes and I've never been happier with a battery installation. Highly, highly recommended!!

I called to ask if they had parts in stock which they said they did. I placed my order and included…read morea Rush charge as I wanted to work on the car that weekend. I received less than half my order. They now tell me the remaining items are on back order and I will not receive them for seven or eight months. They supposedly had an alternate part but I would need to cancel my order and order the other part again, and of coarse pay for shipping again. Definitely not the same company I used to be now that Eichlers purchase them. I will be working with Snyders from here on out.

They have no problem taking your order and your money and ordering the wrong part. I ordered seat…read morecovers for Torino, they took three months to get. When I finally got the order, it was wrong. They told me oh well I guess I missed it by one number when I ordered it. All I needed was the backseat to be changed from a formal roof car to a convertible. The backseats are different. They told me that I had to send the whole set back. The problem was the two front bucket seats had already been upholstered. I asked if I could send just the Backseat back since it was the wrong one. They said the only way they could do an exchange was for me to un-upholster my front seats. and send everything back. Absolutely ridiculous. This once was a good company. They've gotten too big and they just don't care anymore.

i would stay a way the store manger will rip you off and what ever he can get from you…read more after 27 years dealing with them [napa] i will not go back there are more parts places out there and when you call napa coporate they never call you back