I came here to get a new , low beam headlight bulb for my van…read more I went in, told the very nice employee, he looked it up, went & got the correct bulb & then put it in my van for me , free of charge. I only had to pay the $20 ?? for the bulb. Good , fast service & extremely helpful.

This is a review from exceptional customer service a few weeks ago when the temperatures were…read morebitter. We don't want to leave details b/c we might get an employee in trouble if we did, but one absolutely went out of his way to help us with a wiper blade that had come off the mechanism and so was unusable, on the driver's side. We've always had good customer service here, over many years, whether making purchases, having check engine light checked, etc.

this company did a great job installing a brand new plow on my vehicle. Everybody is respectful and…read morecourteous, and I will continue to go there for years to come. Ron

I highly recommend Casullo's for upholstery. Over the past 10 years they reupholstered parts of…read moreour exam chairs at our office. Such high quality work and they are so quick! Dave is such a pro!

This was the experience you want from your local auto parts store. I was doing a break job with my…read moredad and realized halfway through that the rear rotors I'd bought from an online retailer were the wrong size. Oh no! The car's on the jack and I can't wait two days for a new part! I've got to drive it tomorrow! Can the local NAPA store save the day? Not to ruin any suspense I may have built, but yes NAPA had my break rotors. When we walked in we were greeted by a very cool guy that may have rivaled even "The Dude". He piped the info in to the computer, made a quick joke about the magic box, and brought up the part we needed. An hour later I had new brakes installed. I love buying stuff online, but there's a lot to be said for the local store that can save the day. Having staff that knows their stuff and gives you confidence in your DIY project is what'll keep me coming back. Maybe I don't need to buy everything online...

I stopped in to buy windshield wipers for my car and not only did they have all three in stock, but…read moreJosh put them on for me and tutored me on how it was done, which was different for each blade... great customer service provided by JOSH!!! Great value provided by NAPA on Elmwood Avenue

This place is always helpful. Typically they're pretty busy, so I get help once I'm at the desk…read morewhich usually consisted of ordering a part I needed with no trouble. Another time a guy on the floor helped me get the correct tire patch kit for my snow blower. But tonight Brittany was so helpful I had to give her props on the Yelp page. My hubby and I walked in at a nearly dead time to pick up some replacement windshield wipers for my Buick Encore. Since it has an attachment for the wipers, we needed to stick with Trico since they fit the criteria. We hadn't even started to enter the lookup information when the girl at the counter called over to us that she could look it up faster from her station. So I called out the make and model as we walked over and she pulled up the specs. She gave us our choices, asked our price range, and we told her which one we wanted. She then rounded the counter and went to grab them off the shelf we had just been at. When Brittany came back, she asked if we needed help installing them (we didn't) and if we had the member card, which apparently my husband had signed up for, and told us we saved $5 today. We were out of there in no time! She was awesome and didn't act like going out of her way for us was anything less than ordinary. That's very typical for this store, they always act like this, but the fact that she initiated it and took action was outstanding when she could have just stood and waited at the counter for us to figure it out ourselves. Thanks so much!

Sheridan Drive store wouldnt replace my 2018 Explorer battery because of an issue they said with…read morethe key fob not working after changing battery. Went to AutoZone and done in 15 minutes, n o problems.

Very good customer service very knowledgeable and helpful this is for the Lockport locationread more

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I placed an order online for some gas line antifreeze. It…read moresaid that orders will usually be ready within 30 minutes. I didn't get a chance to go that night so I went the next day. I picked up my order and then had an additional question for the employee there about a snowblower, and he helped out a lot. He went into great detail to try to help me and our situation here with a snowblower that suddenly just stopped working. He told me what to look for and let me know that they have parts and things that we need there for it. Gas line antifreeze was reasonably priced. And the gentleman was very helpful. The store was spacious and clean, and not all cluttered up.

Do NOT come here unless you want to be treated like a thief for trying to return something with a…read morereceipt. I purchased a 5 piece bolt extractor set (DieHard), came in with my receipt. The general manager claimed there was pieces missing from the set, this is because there's extra housing for other sizes that didn't come with my 5 piece set. The package clearly says 5 piece set and both the GM and floor manager claimed it was a 10 piece set. Instead of checking the shelf, the back of the package, or even her computer, she proceeded to accuse me of stealing the and call the police on me. Corporate was certainly called and we're resolving this issue but I will never return to a business that treats their customers this way!

I had called ahead of time to ask about how much a battery for my van would cost and if they…read moreinstall them there on site and the girl who answered said yes, they do. So I went within a few minutes got there, told her who I was, she grabbed a battery and came out to the van She looked under the hood and said it would be no problem installing it so she took my other battery out and installed the new battery within 10 minutes or less. Very good service there, very nice people working there, and efficient. I will definitely be going there more for Car parts and accessories. I didn't get a chance to look around the store, but one of these days I will go in and take pics.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

It's a retail store, but here's a tip and hint: you can usually save considerable amounts on larger…read morepurchases by using their online store, building a "project" and then using online discount codes before going to the store to pick up what you need.

These guys sold me a battery saying that they would install it for free. I went to 3 stores and…read morenone of them could do it because they were understaffed. I tried to return the battery, and they would not take it back, so I am stuck with it. Delaware would have installed it, but it was too cold for the 3 wimps working behind the desk. Their employees are the rudest, laziest, ugliest, and just plain dumb. I really wanted to walk back there and slap those disgracefully humans. Don't go here!

Been Dealing with Tony at BAW for over 20 years…read more They generally never have the parts i need, but when they do hes always given me the best prices, and stands behind them.. Id imagine he wont be around much longer, but while hes here i love stopping down and grabbing parts for customers cars and odds n ends for my projects..

The crew made me feel welcome and the service was great. All…read moreparts were as promised. Highly recommend the business. Ps drove from Canada for these parts.