If I could give zero stars I would,horrible customer service, always an attitude as if I'm…read morebothering them I live less than a mile from the store I'd dive to Hamburg to get what I need

I hate shopping at this location. As a woman, I'm already at a disadvantage, but more so by the…read morementality of Puerto rican men who commonly look down at women who argue with PR men. Today was no different. My niece bought a starter from them a couple months ago & my SAE certified mechanic husband told her it stopped working. He gave it to me & told us to get it replaced. The PR cashier tested it & said it was fine. It works like new & there's nothing wrong with it. He asked my niece what sound it made & she said it didn't turn over when she turned the key. He said it could be the spark plugs, alternator or ignition switch but not the starter. He said he wasn't going to exchange it & got snippy when I said it had to be the starter, my husband said so. He told my niece to take her care to a real garage with a certified mechanic. I got real mad & left. My husband called them & asked for the district managers info. The cashier gave him a bogus name & number...so my husband went to one of their stores across town. The manager tested the starter & said it was no good. It was fried. He gave us the district managers name & number, so tomorrow, we'll be calling them. They all better hope they still have a job after I tell them how disrespectful and sexist I was treated, on top of either lying to me about the condition of the bad starter or not knowing how to operate their testing machine!

This is a review from exceptional customer service a few weeks ago when the temperatures were…read morebitter. We don't want to leave details b/c we might get an employee in trouble if we did, but one absolutely went out of his way to help us with a wiper blade that had come off the mechanism and so was unusable, on the driver's side. We've always had good customer service here, over many years, whether making purchases, having check engine light checked, etc.

I came here to get a new , low beam headlight bulb for my van…read more I went in, told the very nice employee, he looked it up, went & got the correct bulb & then put it in my van for me , free of charge. I only had to pay the $20 ?? for the bulb. Good , fast service & extremely helpful.

I stopped in to buy windshield wipers for my car and not only did they have all three in stock, but…read moreJosh put them on for me and tutored me on how it was done, which was different for each blade... great customer service provided by JOSH!!! Great value provided by NAPA on Elmwood Avenue

I'm very disappointed my 2.5 yr old truck battery from Napa is now dead,,and worker won't give me a…read morediscount on a new one,it was stamped 4/21 with a 2yr warranty.

Fair prices , dependable service , Andy Sullivan a good businessman. He takes care of routine car…read morecare as well as anything that my car needs . Highly recommended .

We have used Sullivan's for many years now...... The service is always professional and…read morehonest......Would not go anywhere else for my car repairs

I had called ahead of time to ask about how much a battery for my van would cost and if they…read moreinstall them there on site and the girl who answered said yes, they do. So I went within a few minutes got there, told her who I was, she grabbed a battery and came out to the van She looked under the hood and said it would be no problem installing it so she took my other battery out and installed the new battery within 10 minutes or less. Very good service there, very nice people working there, and efficient. I will definitely be going there more for Car parts and accessories. I didn't get a chance to look around the store, but one of these days I will go in and take pics.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I placed an order online for some gas line antifreeze. It…read moresaid that orders will usually be ready within 30 minutes. I didn't get a chance to go that night so I went the next day. I picked up my order and then had an additional question for the employee there about a snowblower, and he helped out a lot. He went into great detail to try to help me and our situation here with a snowblower that suddenly just stopped working. He told me what to look for and let me know that they have parts and things that we need there for it. Gas line antifreeze was reasonably priced. And the gentleman was very helpful. The store was spacious and clean, and not all cluttered up.

Do NOT come here unless you want to be treated like a thief for trying to return something with a…read morereceipt. I purchased a 5 piece bolt extractor set (DieHard), came in with my receipt. The general manager claimed there was pieces missing from the set, this is because there's extra housing for other sizes that didn't come with my 5 piece set. The package clearly says 5 piece set and both the GM and floor manager claimed it was a 10 piece set. Instead of checking the shelf, the back of the package, or even her computer, she proceeded to accuse me of stealing the and call the police on me. Corporate was certainly called and we're resolving this issue but I will never return to a business that treats their customers this way!

Rude staff. Questionable location. While in line the cashier saw me but didn't even acknowledge…read moreand proceeded to chit chat with other staff. Sarcastic "have a wonderful day" from staff when leaving store.

It was a little chaotic when I walked in with phones going off unanswered and those working the…read morecheck out lines being somewhat slammed and not totally organized. I stood around for a minute to ask where I can find tire valves, but after a while just went on to try and find them on my own. Got em for $1.99 for a pack of 4 and luckily a new register popped up just as I was checking out. The store seems to be organized well and despite the noticeable chaos in the beginning, it's a fine place to get auto parts.

this company did a great job installing a brand new plow on my vehicle. Everybody is respectful and…read morecourteous, and I will continue to go there for years to come. Ron

I highly recommend Casullo's for upholstery. Over the past 10 years they reupholstered parts of…read moreour exam chairs at our office. Such high quality work and they are so quick! Dave is such a pro!

Needed to find a go to mechanic in Buffalo for my daughter. Her car had one major issue and one…read morerelatively small one but that one had some slight safety implications . My strategy for finding any new third party is to read the reviews and try and synthesize the truth, speak to a decision maker and assess and finally ask for some quotes for the parts and labor. I spoke to four shops and of course everyone needs to see the job before finally committing and that scope can obviously change. Sam freely and patiently gave me some quotes for both (others couldn't get past - we need to see it), the quotes and the final pricing were both very fair and competitive. Mo communicated freely during the fix and heres the kicker and why we'll trust these guys moving forward. They easily could have turned the minor job into a relatively major fix and they didn't, the problem and solution was less in every sense than what I assumed it would be including their cost - great job the both of you!

Anywhere from may to June of 2022 I took my Chevy cobalt to get the back right break done and on…read morethe 4th of July the car swerved to the left and then to the right then it totaled on the expressway going towards west of the 33. He had an unlicensed mechanic working on my car at the time. Not sure how business is for them but I do not appreciate my experience