Patrick B (Salesperson) and West Herr Toyota Orchard Park was a complete pleasure to do business…read morewith. In October 2021, I was in the market to buy a new vehicle, but the specific one I wanted, Toyota RAV4 Prime, is not sold in the state I live in. Due to supply chain issues and production, RAV4 Primes are extremely hard to find. Most dealers that I called are only selling them to local in-state residents or adding huge markups (~ 5 to 10K or more!). The few Toyota dealerships that do sell to out of state residents AND at MSRP generally have really long waitlist (6 months or more). I chatted with Patrick at West Herr in late October and he said that they could sell me a Prime at MSRP but the wait could be 4 - 6 months if I was set on a specific color, but it could be sooner if I was flexible on color. He was friendly, professional, and 100% transparent and honest from the 1st time I chatted with him. On November 11, about 3 weeks after I left my initial deposit, I received a call from Patrick asking if I was open to the silver/black color and that the vehicle was set to arrive in early December. My wife and I decided that the silver/black color was fine. Patrick was also helpful in adding / removing options/accessories that I did not want. The best part of the whole experience was that there were no surprise dealer add-ons, packages, markups, etc. This was my first time buying a vehicle out-of-state and having it shipped and Patrick and West Herr Toyota Orchard Park made me feel comfortable throughout the entire buying experience. He was very communicative and gave me updates on ETA, took photos of the vehicle when it came in. The paperwork to sign and buy the car was still done on paper and sent via FedEx. The only way I think it could be faster is if that was moved to digital/DocuSign. Nonetheless, the whole process was relatively quick and easy. Patrick even came in on his dayoff, December 24th, when the dealership was closed, so that he could meet the truck driver and load up my RAV4 Prime. The vehicle was delivered on 12/30 and my wife and I are extremely satisfied with the vehicle and the service we received from Patrick and the staff at West Herr Toyota Orchard Park.

Nothing but the best service from everyone. Very relaxed, no pressure and fair. In particular,…read moreColleen Leclerc and Patrick Barber were both instrumental in getting the car that I wanted.

Tringali's Auto Service is the best auto shop I've ever visited by far. Like so good, I'm tempted…read moreto gatekeep. Not only do they always fit us in, they are quick, thorough, reasonably priced, and best of all they don't speak down to me as a woman who clearly knows zip about cars! Matt is super helpful in explaining exactly what's going on to help me make informed decisions about my 17 year old Scion! They are so kind and relatable, my parents drive from Clarence with both of their cars. If you want to find "your garage" that you'll keep going back to for decades, look no further!

Matt Bona is the owner of Tringali's and quite possibly the most dishonest and shady character I…read morehave ever encountered. Matt was supposed to be working on my deceased father's corvette, he had it for over a week and I had not heard anything from him. I called Matt asking for an update and Matt told me that he hadn't gotten to the car yet but he did manage to DAMAGE IT. He never once called to let me know he damaged it, he was just waiting for me to call him I guess. He never sent me a photo of the damage or disclosed what actually happened. I had to call this man SEVERAL TIMES on several occasions and had to finally threaten him with an attorney before he fixed the damages and returned the car to me. He had the car for about a month. Never fixed the original issues that I took it in for. Do not take any vehicle here. This place is the worst.

Honest, professional and wonderful! If he says I need something done, I do it. I have that much…read morefaith and trust in what he says. Me, my friends and family have been going to him for years. Most recently, I had a total detail of a car that I purchased. It had some serious stains on the upholstery and carpeting. I now have a car that looks and smells like new...inside and out. They worked their tails off and I highly recommend their detailing work. The price beat out all other places and the quality of their work is second to none. Thanks again. Mary

I can always count on Newtons to fix my car and truck issues. They are very honest and will explain…read morewhat's wrong and give fair prices to fix. They will let you know if they see anything additional wrong on your vehicle but do not force you to fix anything unnecessarily. I would recommend to everyone.

Since buying a new car less than a year ago, I am having horrible luck with my tires! I've had 2…read moreflats! West Herr is right around the corner from my house so I've been coming here for those and oil changes. I want to say service continues to be top notch! I couldn't imagine myself going anywhere else for service! Today in particular, the service area opened at 7:30am and they had me come in at 7:50 (as soon as we spoke!). A shuttle just happened to pull up as I dropped off my car and i immediately got a ride home from a very nice man. My car was done 2 hours later (found leak and patched it and also gave me an oil change). The shuttle came to get me right away! I want to say my service advisor Jessica was awesome and I'd love to work with her any-day. And that goes for everyone I came in contact with. Repairs are so much less stressful with service like this and I'm so glad I started working with a dealership for my repair and service needs ... 180 degree difference from going to a shop and in the best way.

Did not have a good experience with the repair service. I scheduled an appointment for service…read morethree times and each time there was an excuse as to why they couldn't accommodate me at the scheduled time. (shift change, lift didn't work, vacation) I arranged my schedule to be able to take my truck to them , they made the appointments ,but each time there was a problem. they were extremely rude ,and they showed no remorse , they didn't apologize , they simply didn't care . i have purchased many trucks and cars from west Herr in the past , but that is the end of that . I wasted 3 days to be able to take my truck there , with no results . my advice is to stay away from this dealer . extremely disappointed.

My review is in regards to the service department, and especially Gary!!…read more I bought my vehicle at another dealership and although I loved my car-buying experience, I was extremely disappointed with my interaction with the body shop and service center. So much so I will never go there again unless it's something only covered under some of their extra warranties I purchased. One of the reasons for my disappointment, which was driving me insane, is that they provided NO explanation as to why one of my car features was not working according to what my owner's manual stated it should do. When I picked my car, I looked the woman dead in the eye and said "it says it right in the owner's manual!" And she just looked at me like "yea I don't care please leave". And no, I was not rude, I just wanted someone to listen to me and explain why it wasn't functioning. I tried calling 2 other dealerships and they did not answer the phone. Finally, this dealership took my call. They transferred me to service immediately, and then transferred me to Gary who was best equipped to answer my question. Gary took all of the time necessary to research why my car wasn't doing what the manual said it should do. He was patient and just as curious as I was! He figured it out at after looking up my VIN number and checking the code on the part. He explained it to me and even sent me an email so I could see for myself. Super nice, super professional, and plain old good at what he does. If this location wasn't 30 minutes away from me I would 100 percent come here for every single vehicle need based on this experience. These are my kind of people! And quite frankly, if I have another shotty body shop / service experience elsewhere .. I might just make the trip so I can go somewhere that gives me confidence! Thanks a million, Gary!! Give this man a raise!

In the past, i would have never left less than 5 stars for a West Herr location. However, I'm not…read moresure what has happened at the Chevy OP location. I showed up for my appointment on time and it took 3 employees and 10 minutes to find someone to help me and the other woman waiting with me for an appointment (the manager who set up the appointment with me was nowhere to be found despite confirming the appointment with me twice that day). It seemed like complete chaos. No one was to be found to help us despite several employees walking past us and multiple asking if we'd been helped, seeminglt gling to look for someone to help us. And then nothing happening. This happened 3 times before we finally had someone to help us. Luckily Brooks was fantastic in helping me out - he's the only reason this location receives any stars quite frankly. He was very professional and helpful in letting me test drive and helping me get a great deal.

Recently bought a car from Virginia and it was cold dead. I called up the folks over at Royal Auto,…read moreand not only did they send over a tow truck, they checked and worked on my car that same day. They found the problem, fixed it, and only focused on the problem areas that needed to be addressed. No added charges, no double talk, just straight to the point problem solving. I was so blown away and appreciated them so much that I plan on using them as my main mechanics. They get the highest of recommendations from me!

Had my car for 2 days and didn't fix it. But charged me $220 for a smoke test, and driving my car…read morearound for two hours. No communication. Left his sweater and deodorant in my car then proceeded to call my phone so much I had to block his number. Weird interaction and bad service.

Haven't had any work done, as yet. But meeting Glenn was a real pleasure. He gave the impression…read morethat he was seriously interested with my needs, although it was difficult since I did not bring the damaged vehicle. I intend to do just that, once the weather breaks a bit. No fancy shop; no annoying receptionists. Just an old-school pro who "says it like it is". I am anxious to give him a try at my vehicle, which I cherish. Once the job is accomplished, I shall return with an honest appraisal.

Glenn Michael is upfront-straightforward- has excellent communication skills. Extremely happy with…read morethe work done on my Mercedes-Benz. Would absolutely use his service again.

Great experience with the team including Buck and Jacquie!…read more Easy purchase bc of knowledgeable staff! Totally recommend! We worked it out!

So..... 2nd time something went missing from my car during a service call. Also, have issue with…read morethings not put back as they were. Took my car in for oil change, regular maintenance, etc. Tech had to replace the SD card and something that was behind the glove compartment. In the pocket where the SD card is I have/had a couple pens, a little notebook, couple papers, small lotion and lip gloss. In the arm rest I had my phone charger. Attached and kinda glued to the inside of the glove compartment was my trash bag. Tech removed the charger and it ended up on the passenger floor. The trash bag was torn/removed from the glove compartment and left like that. He removed everything from the SD card spot and put everything back except the lip gloss, which is nowhere to be found. So this is the 2nd time an item went missing from my car during a service call. A big gripe: why don't they put things back the way they were after pulling things apart? It's not hard to put the charger back where it was, put the trash bag back on the glove compartment door like it was, and put everything back in the SD card spot. Why do they pull things apart and just leave them like that? Again, it's not the missing lip gloss (which was new and I paid $6 for) which is the main reason for this post - it's the principle. Once more, an item is missing from my car. Thought I would be a customer for life, and indicated that to them, as they treated me great when I bought the vehicle in 2024. Apparently the techs, though, are different. Last year an item got stolen - yes, stolen. It wasn't "misplaced" or "it just disappeared" as they indicated. "Misplaced" means it's somewhere" to be found. And nothing just "disappears" without it being taken. And this year another item isn't able to be found. I'm sure the tech had no use for lip gloss and I'm not saying he took it, but where did it go? Searched the car - every crack and crevice - and it's not there. $6 is a ridiculous price to pay for lip gloss anyway, but such is the economy today, so having to spend another $6 to replace it is just aggravating. Plus, whatever was done to fix that SD card issue wasn't fixed. So now I have to take it back again to hopefully get it fixed. Don't they test this stuff to make sure it's actually fixed???