new manager really on top of whats what…read more been ordering online forever, occasionaly the system screws up and then notifies me hourly that theyre working on my order - usually on items that are clearly in stock but for whatever reason the system loses track. go into the store and with discounts saved more on my order than i would have using my high volume commercial account. really appreciate that and will continue to use Napa as long as pricing is good!

Great convenient location and inventory for being a satellite store. The staff is beyond helpful…read moreand knowledgeable. I had the pleasure of working with the store Manager Bill and I must say that he is the most professional person I've dealt with in a while. He was able to help me find the parts I needed to get my classic car back on the road.

They genuinely do good work. Which is why I understand when they charge a hearty premium for it…read more Since the last time I went to this shop they made some minor improvements that set it over the top. They have been more friendly recently really providing the customer service that I expect out of luxury goods. Most of their prices are comparable to any other luxury electronics or interior shop. They are very understanding if there is a issue or you need a change order to your products In short, I would go back.

I went there years ago looking for an estimate, was told they would call me back the next day , it…read morenever happened, I was willing to give them another try, but after some of the reviews, I have to admit that I'm a little scared. On a positive note they do seem like nice people on the phone,

No one likes going to the car dealership for an issue with their vehicle, and I'm naturally just a…read morelittle more anxious than the average person, so I was sweating on the way here! A while back, the battery for my clicker to lock and unlock my door died, so I was manually locking and unlocking my doors the old school way, no big deal. But, recently, I had an issue with the manual lock where it would no longer unlock with the key. I needed to call roadside assistance to get in my car. That same day, I booked an appointment at West Herr Toyota in Williamsville for the following week. (The event happened on a Friday, and I got a Tuesday appointment!) I went online and they had an appointment that was after work hours that fit perfectly into my schedule. I arrived early to my appointment and Doug started on my car immediately. Timing here is important... I pulled up at 6:33pm for my 6:40pm appointment. My car was done and I was cashed out by 6:41pm!!! Now, of course not every appointment for your car is going to be as seamless as this, but Doug knew what he was doing! He fixed my door lock and put new batteries in my clicker and it was only $8.65 for the service and only 8 minutes of my evening. I was thoroughly impressed with the the friendly service, timeliness and cost. The woman who checked me in for my appointment was kind and the woman who cashed me out was equally as sweet. This team was amazing. I highly recommend this service department!

When you're trading in your Tacoma for a Rav4, excellent service…read more As soon as you need to cancel the warranty on your total loss, ain't nobody here jumping to talk to you anymore. 3 weeks of leaving voicemails, getting transferred to people who don't exist, and apparently having my name run over to finance on a sticky note ! I loooooooove paying for a car that doesn't effing exist anymore. Shame. Not spending any more money here now, sorry bout that. Edit: also they tried charging me $500+ for brake work on a car they sold me less than a year prior. Wtf? But if you ARE buying a vehicle here- go to Timothy Hartnett. He's cool! Really saved me with an even trade that got me into a car which suited my needs much better. He cared that I was a commuting student and cut me a deal unlike any other salesman would!

Hadn't planned on a stop here but as luck would have it my son called me because he had tire issue…read moreon his way home from work. This shop was a Godsend. They were open after 5 and we were able to walk in and get him a new tire in minutes. We were taken care of by one of the owners, Abdullah. He's super friendly and helpful. I felt bad when we walked in we interrupted his dinner but he stopped and got my son's tire changed out quick. It was so speedy I decided after he was done with my son's car, I'd ask him take a look at my tires since I had been experiencing a slow leak which is been annoying me for months. He pulled it in and was able to identify the tire that was giving me the issue and solve the problem which was a very rusty rim was the culprit. Needless to say I was so pleased. This is a nice shop has many other services besides tires. I wouldn't hesitate telling anybody to go and give them a try.

I went to go get 4 tire and a oil change and they gave me a very good price and the staff is very…read morehelpful and nice to the customers I highly recommend going here for anything

My visit to West Herr Chevrolet was an amazing and enjoyable experience. As a damsel in distress…read morewith my Budget Rental Car because it showed speed in Kilometers and for the life of me couldn't figure out how to change to it to MPH even tried ChatGPT. Ted greeted me and kindly fixed my problem. Now I'm all set! Thank you Ted, You Rock!

In the past, i would have never left less than 5 stars for a West Herr location. However, I'm not…read moresure what has happened at the Chevy OP location. I showed up for my appointment on time and it took 3 employees and 10 minutes to find someone to help me and the other woman waiting with me for an appointment (the manager who set up the appointment with me was nowhere to be found despite confirming the appointment with me twice that day). It seemed like complete chaos. No one was to be found to help us despite several employees walking past us and multiple asking if we'd been helped, seeminglt gling to look for someone to help us. And then nothing happening. This happened 3 times before we finally had someone to help us. Luckily Brooks was fantastic in helping me out - he's the only reason this location receives any stars quite frankly. He was very professional and helpful in letting me test drive and helping me get a great deal.

I went to Delta Sonic with an impossible problem, concrete slurry on my Tesla. They put a team…read moretogether and with great care was able to save the paint and make the car look amazing! Thank you Dave, AJ, and the Delta Sonic team!

First time there since my review. I wouldn't rate any stars but I have to give at least a one…read more Service hasn't gotten any better. 20 mins for 2 drinks. Talk about crazy. Won't be going back there again. They need better service or better staff.

These guys rock! My…read moreradio lost the ability to provide AM/FM two years ago. I felt that with free satellite and CD's, I would be OK. NOPE! My Wrangler just cut me off from outside communications. The audio part I could handle. My Bluetooth, not so much. I took it to the dealer and was told that the best I could do would be a reconditioned unit at a base of $450.00. Pricey, especially for a previously abused unit. I've used Darylls in the past and thought "why not?". Let's give them a call. $392.00 for a brand new unit. Touch screen. All sorts of stuff that will take me months to figure out. They also paired my cell with the unit!!! The $392.00 is the final cost. Taxes, cables, install....all included. Very happy. I do have instructions manuals - which I will never use. Very happy with the product. I will figure it out someday. Looks cool. And I may not answer my fone for a bit. Perfection takes time.

Very short experience, but I will not be going back unless I absolutely have to and there's no…read moreother place to go whatsoever. First of all from the front it looks like it's closed. As I walked in the bald guy sitting behind the counter, looks at me and just lift his head in a manner to ask me what I need. Doesn't greet me doesn't say how can I help you? Nothing, almost like I interrupted his TikTok time. They looked at each other, kind of scratched their head and said they couldn't help me. The person at the counter should not be customer facing. Not saying everyone there is like that, but I certainly didn't get the warm and fuzzy feeling that they would want my business. ‍

Helped me look into a car that was at the shop a few months ago super easy to work with and…read morefriendly!

Fast, honest service. Reliable work and fair prices. Kenmore staple, happy to support local.read more