After a 3 min wait on hold a guy came on the phone said I had to pull my own part then hung up on…read moreme.

Avoid This Location - Untrained Staff Damaged My Car!Do not let the employees at this store touch…read moreyour vehicle.I went to this location to get a simple battery replacement. The employee assigned to my car was completely unqualified. I explicitly asked them to be careful and verify what they were doing during the removal, but they ignored my requests. Because they didn't know what they were doing, they completely broke my battery hold-down bracket and stripped out the securing bolt. When they broke it, the installer literally told me, "I don't know what to tell you."The customer service after the incident was even worse. I had to do all the legwork, make multiple phone calls, and visit the store just to get a response. The Store Manager admitted fault but only offered to pay the lowest estimate as he claimed the store would have to pay it .When I escalated it to the District Manager, they just parroted the exact same story and refused to pay for the full damage their own employee caused.It is unacceptable for a company to damage a customer's property and then refuse to pay for the full repair. They have zero accountability and zero customer loyalty.Save yourself the headache and go to a different auto parts store that actually values its customers and trains its staff. I will never do business with this company again.

I dont know anything about cars. So it nice to come here and not feel pressured to do anything and…read morebe given honest advice. I appreciate them changing wiper blades and installing/diagnosing batteries.

These guys rock! My…read moreradio lost the ability to provide AM/FM two years ago. I felt that with free satellite and CD's, I would be OK. NOPE! My Wrangler just cut me off from outside communications. The audio part I could handle. My Bluetooth, not so much. I took it to the dealer and was told that the best I could do would be a reconditioned unit at a base of $450.00. Pricey, especially for a previously abused unit. I've used Darylls in the past and thought "why not?". Let's give them a call. $392.00 for a brand new unit. Touch screen. All sorts of stuff that will take me months to figure out. They also paired my cell with the unit!!! The $392.00 is the final cost. Taxes, cables, install....all included. Very happy. I do have instructions manuals - which I will never use. Very happy with the product. I will figure it out someday. Looks cool. And I may not answer my fone for a bit. Perfection takes time.

Very short experience, but I will not be going back unless I absolutely have to and there's no…read moreother place to go whatsoever. First of all from the front it looks like it's closed. As I walked in the bald guy sitting behind the counter, looks at me and just lift his head in a manner to ask me what I need. Doesn't greet me doesn't say how can I help you? Nothing, almost like I interrupted his TikTok time. They looked at each other, kind of scratched their head and said they couldn't help me. The person at the counter should not be customer facing. Not saying everyone there is like that, but I certainly didn't get the warm and fuzzy feeling that they would want my business. ‍

Super helpful and easy going, can't thank Max enough for helping me find, and even deliver the part…read moreI needed to get my car running again

Be careful dealing 2060. They charge for paying with a credit card. More importantly they charge a…read more25% return fee!!!!!! I just got hit with a $550 return fee!!! I will call anybody BUT 2060 from now on!

Very good customer service very knowledgeable and helpful this is for the Lockport locationread more

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Just stopped for brake fluid I usually goes someplace different but this one is closer Everything…read morewent smooth because workers here usually scurry away and I found my own brake fluid by myself then I was asked if I needed help when I'm holding my purchase

My downstairs neighbor had an issue with a spark plug on his 2010 Chevy Silverado 1500…read more He had the old plug out but could not get the new one in. Keep in mind it's been mid 20's and windy all day making it harder. Just could not get the plug lined up and threaded properly. It's hard to see the plug hole due to the low location and lack of a direct eye line. When I got home I tried for 20 minutes but also could not get it lined up and started. Enter Pat and Jack Pat: the plugs doesn't go in perpendicular on that engine it's a slightly canted towards the firewall. Jack: try reverse until you feel a slight click as it seats then reverse socket wrench and tighten it down. Maybe this is all common knowledge for auto buffs but I didn't know and also I watched several YouTube videos which were useless. With these two tips I got it in the first attempt as soon as we got back home. I've always had great experiences at auto zone stores. To top it off they give a 10% veteran discount. Much appreciated all around guys. I drove him to a competitor auto parts store to ask for tips getting the new plug in without cross threading. No help. Stopped into this autozone and asked the same questions.

VERY RACISTS TOWARDS MINORTY GROUPS!!! bad business is one thing but being flat out racists is…read moreanother. Tension and nogationating became real difficult in person vs over the phone when throwing prices.... also charged me and another man two different prices on the same part, for the same car, in the same condition. I know this because I sent a friend up there before me.

I had to visit Skyway the other day to pick up a radiator support for my 96 Corsica. This place is…read morejust unreal, the people, the atmosphere, the bountiful pile of parts... I found exactly what I needed. I was lead onto this place by this intrinsic young man who runs a youtube channel. I forget what the channel is called, but if it weren't for him, I wouldn't be ears deep in the finest used automotive parts western NY has to offer. Highly recommend.

I don't go to auto parts stores very often, but I never have a problem when I do. Stopped in for…read moresome windshield wipers, and they were able to walk me over to the section and go over options with me. It's the personal touch that I always notice! They offered to put them on for me as well, though I didn't need them to as I was buying for someone else with a different vehicle. Big store, and didn't feel like I was being rushed out of there. I'm going to need winter blades soon, so I know where I'll be going!

Been in here a few times...Good guys behind the counter....Friendly, and they also are very good at…read morehelping you with what you are looking for, and what you may need to get the job done.....They go above and beyond anytime I've been in there.

Went in for a tire swap and inspection. Staff was pleasant. I did not get a quote for the services…read moreand upon pickup I did not receive an explanation of the prices. The problem I have is when they put the tires into my trunk of my 2025 new car they did not bag them! (Mavis does) Mud and rubber marks on my previously perfect headliner! 160 dollars to go home and do more work is absurd and I will not be returning.

Went in for tires and oil change and I had other issues and didn't know it. When they told me,…read morethey worked with me and fixed what they had to. No arguments and never trying to upsell me anything. I absolutely would go there and I have been going there for years. They have great tires and I love the way they treat me there.