This was the experience you want from your local auto parts store. I was doing a break job with my…read moredad and realized halfway through that the rear rotors I'd bought from an online retailer were the wrong size. Oh no! The car's on the jack and I can't wait two days for a new part! I've got to drive it tomorrow! Can the local NAPA store save the day? Not to ruin any suspense I may have built, but yes NAPA had my break rotors. When we walked in we were greeted by a very cool guy that may have rivaled even "The Dude". He piped the info in to the computer, made a quick joke about the magic box, and brought up the part we needed. An hour later I had new brakes installed. I love buying stuff online, but there's a lot to be said for the local store that can save the day. Having staff that knows their stuff and gives you confidence in your DIY project is what'll keep me coming back. Maybe I don't need to buy everything online...

I stopped in to buy windshield wipers for my car and not only did they have all three in stock, but…read moreJosh put them on for me and tutored me on how it was done, which was different for each blade... great customer service provided by JOSH!!! Great value provided by NAPA on Elmwood Avenue

They genuinely do good work. Which is why I understand when they charge a hearty premium for it…read more Since the last time I went to this shop they made some minor improvements that set it over the top. They have been more friendly recently really providing the customer service that I expect out of luxury goods. Most of their prices are comparable to any other luxury electronics or interior shop. They are very understanding if there is a issue or you need a change order to your products In short, I would go back.

I went there years ago looking for an estimate, was told they would call me back the next day , it…read morenever happened, I was willing to give them another try, but after some of the reviews, I have to admit that I'm a little scared. On a positive note they do seem like nice people on the phone,

No one likes going to the car dealership for an issue with their vehicle, and I'm naturally just a…read morelittle more anxious than the average person, so I was sweating on the way here! A while back, the battery for my clicker to lock and unlock my door died, so I was manually locking and unlocking my doors the old school way, no big deal. But, recently, I had an issue with the manual lock where it would no longer unlock with the key. I needed to call roadside assistance to get in my car. That same day, I booked an appointment at West Herr Toyota in Williamsville for the following week. (The event happened on a Friday, and I got a Tuesday appointment!) I went online and they had an appointment that was after work hours that fit perfectly into my schedule. I arrived early to my appointment and Doug started on my car immediately. Timing here is important... I pulled up at 6:33pm for my 6:40pm appointment. My car was done and I was cashed out by 6:41pm!!! Now, of course not every appointment for your car is going to be as seamless as this, but Doug knew what he was doing! He fixed my door lock and put new batteries in my clicker and it was only $8.65 for the service and only 8 minutes of my evening. I was thoroughly impressed with the the friendly service, timeliness and cost. The woman who checked me in for my appointment was kind and the woman who cashed me out was equally as sweet. This team was amazing. I highly recommend this service department!

When you're trading in your Tacoma for a Rav4, excellent service…read more As soon as you need to cancel the warranty on your total loss, ain't nobody here jumping to talk to you anymore. 3 weeks of leaving voicemails, getting transferred to people who don't exist, and apparently having my name run over to finance on a sticky note ! I loooooooove paying for a car that doesn't effing exist anymore. Shame. Not spending any more money here now, sorry bout that. Edit: also they tried charging me $500+ for brake work on a car they sold me less than a year prior. Wtf? But if you ARE buying a vehicle here- go to Timothy Hartnett. He's cool! Really saved me with an even trade that got me into a car which suited my needs much better. He cared that I was a commuting student and cut me a deal unlike any other salesman would!

Connor was amazing. He correctly diagnosed my issue and it was an engine related issue. I wish I…read morewould've had him two weeks prior when I brought it to muffler man and they charged me $600 unnecessarily. The five stars is for Connor alone, one star for the business.

Brought my car here on recommendation of some co workers for a muffler/cat issue. Dealt with Herman…read morewho I can't rave enough about his advice and professionalism. He gave me a recommendation to attempt to save money even at the expense of losing some work. He had great communication skills and the rest of staff was nice when I picked up my car. Plan on taking my car here for repairs if his advice falls through. Easy 5/5 stars.

Super helpful and easy going, can't thank Max enough for helping me find, and even deliver the part…read moreI needed to get my car running again

Be careful dealing 2060. They charge for paying with a credit card. More importantly they charge a…read more25% return fee!!!!!! I just got hit with a $550 return fee!!! I will call anybody BUT 2060 from now on!

If they could be any better they would walk on water. These guys know how to fix cars and make it…read morethe best experience you can have.

My A.C. went out in the middle of the summer, I'm new to this area and had heard about this place…read moreso I decided to bring my car here. I specifically brought it in because my A.C. WAS NOT WORKING. I didn't know the reason because I'm not a fucking mechanic, I come pick up my car at the end of the day for them to charge me $100 for an A.C. service to let me know that my A.C. was broken. My god thank you, you illiterate jerk off, how'd you figure that out dip shit? If you happen to have any idea what's wrong with your car take it somewhere else because these guys will just charge you to tell you what you already know. I truly don't know how they have any business and the garage looks like shit hahahah don't go here

Fast service and reasonable prices. Brakes and rotors and…read moresynthetic oil change. Friendly also.

I kid you not, they pooped in my car!! i took my car in (no poop in it) and when I got it back…read morethere was a big steamy one in the backseat of my Buick!! Never trust them! Then they tried charging ME to have them clean it!