Went in for tires and oil change and I had other issues and didn't know it. When they told me, they worked with me and fixed what they had to. No arguments and never trying to upsell me anything. I absolutely would go there and I have been going there for years. They have great tires and I love the way they treat me there. read more

Poor management, bad customer service and unskilled mechanics. They failed to properly diagnose and fix my vehicle and caused more issues I had to get fixed somewhere else costing me even more money. **DO NOT USE THIS PEP BOYS** read more

Went in for a tire swap and inspection. Staff was pleasant. I did not get a quote for the services and upon pickup I did not receive an explanation of the prices. The problem I have is when they put the tires into my trunk of my 2025 new car they did not bag them! (Mavis does) Mud and rubber marks on my previously perfect headliner! 160 dollars to go home and do more work is absurd and I will not be returning. read more

Pep Boys - Dirt from tires - Auto Repair Near Me - Blasdell, New York

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These fucking scumbags overcharged me and didn't even fix the issues I wanted. The little weasel mechanic kept trying to shake me down saying things were way worse with my car than they actually are. Go anywhere else. Worst tire shop I've ever been too. read more

Worst tire place I ever dealt with first of all when I took my car there for tires they call me and told me they can't get my lug nuts off told me if I want my tires done I have to come there and take them off my self 2 days later I wake up to a flat tire now last night a had a tire blow out and they would not even look at it and told me it must be a problem with my car and won't do nothing to help me the tires are only 2 months old I called the headquarters and I am waiting on a response read more

I ordered tires online that showed available in store for a few days in advance, I put my card on file thinking that it would hold the tires (logical thinking to a normal person). I showed up today to my APPOINTMENT to be told the tires were sold out from beneath me yesterday. I was told by a very unprofessional service advisor that putting a card does not hold the tires for you and there is nothing that can be done. I would strongly recommend NEVER giving them your business. read more

A relative single mom went to pep boys twice for an auto inspection. Took advantage of a female. Failed both times. She had the work done for the first time it the second time no way. What they wanted her to have done she couldn't afford. So she went to someone else and had it inspected passed minimal work done and not what pep boy suggested. This auto tech said she was getting the runaround and don't ever go back to them ! read more

Go literally anywhere else. They Installed new tires I brought in, a weight fell off the next day so I brought it in to ask them to fix their mistake and they said they couldn't do anything about it until the next day. When I asked for a minor refund the manager refused at all costs and argued with me in front of other customers. Take your vehicle to the Ridge rd location. That is how a store is supposed to be operated. read more

Nothing like getting your brakes redone and then bolts flying off while you're driving on the highway, highly NOT recommend thank you Pep Boys currently on the side of the road for the second time for the same issue that they " fixed"....How are we gonna fix it this time? read more

I went to this Pep Boys on Mckinley Pkwy. I had made an appointment the day before. I was greeted by a mechanic who asked me in a snarky tone who scheduled this appointment because it was inconveniencing them. They close at 7 and I was there at 4:15?I first went there about 3 weeks ago for an oil change and my coolant light was on so I asked them to check the coolant. Car was "serviced" and I went on my way. They didn't clear the oil light and the coolant light came on again. I was able to figure out how to clear the oil light but not the coolant warning. The coolant light kept going on and off so I just thought it was a sensor issue. Went to Walmart to get some coolant just in case but wanted to have PB check it again. I had opened the coolant tank and the level appeared low but I'm not a mechanic. Went back to the same PB yesterday and the supposedly check the coolant level. Said everything looked fine and the coolant level was fine. The "manager" said I should bring it back if the light came on again. Well this morning guess what the coolant light came on again. I went to work and decided I will check the level myself after doing some research on youtube. So after work I took my flashlight and looked at the tank and the level was well below the minimum that it should have been. I immediately add more coolant and guess what the light did not return. I thoroughly believe they did nothing to my car. DON'T GO HERE!!! The Pep Boys at Southwestern and Camp rd are a lot more accommodating and customer service is their priority. Don't waste time at the McKinley location! read more

The manager of this store is a con-artist. We phoned ahead for specific tires and were told they were in stock, drove 45 minutes, only to be told they didn't have the tires, and then that we should buy more expensive tires, lower miles, because all tires rot out after 3 years so buying higher mileage tires is pointless. All of this was said to me, a woman, while my boyfriend hung in the back. At which point, my BF told the guy in no uncertain terms that he had wasted our time, was lying through his teeth, and was a complete buttwipe. The guy then threatened to call the police because he is more than willing to setup the scam but doesn't want to deal with somebody calling him on being a scumbag. Corporate was contacted regarding this experience, which lost PepBoys $800 and a lifetime of additional business, as I "shared" with all of my facebook and nextdoor friends so they wouldn't drive out of their way in order to be conned into buying more expensive tires by a liar. However, it needs to be said that if PepBoys employs such a person, as a manager, that its hard to believe that they aren't dishonest in other ways. read more

Had a 11am appt. Got there 10 min early. They took my car right in. Super polite and professional. Recommended services, but were not pushy or intimidating. read more

The guys there are nice enough but please put some papers down when you're getting into customer cars. read more

Pep Boys - Stains from mechanic - Auto Repair Near Me - Blasdell, New York

Made an appointment at 9AM for an inspection, upon arriving, the person at the front desk said it would be a little bit as they only had one technician working (which I was fine with). After an 1.5 hour wait, the front desk person came out to let me know that they couldn't do my inspection since their printer broke. I waited from 9AM till 10:35AM for nothing and now I have to rearrange plans to make another appointment somewhere else. Very disappointed. read more

Left the business in DISCUSSED. Had an appointment at 2:30pm. I sat in the waiting area for an HOUR & THEY STILL DID NOT PULL MY CAR IN FOR SERVICE! They were taking walk ins off the street ahead of me. A women had a 3pm appointment & they pulled her in right away. Also there was a women sitting in the waiting area since 12pm, no one was working on her car, & she was told they where waiting on parts along with her authorization. Will never go there again. read more

Been going here for a few years for tires/oil changes/inspections. Was most recently here for my state inspection. It's easy to make an appointment online and I've never had an experience when they weren't ready for me when I arrived. This time, my low tire pressure light happened to come on just as I was leaving for my appointment. They went ahead and fixed the issue and gave me 50% off the tire repair service for being a member of their club. Friendly service and good social distancing practices in place. read more

Good friendly service with a little issue! I had an appointment, i got there on time but the battery i order online the day before was not there like it was supposed to be so they ran right out and got it! read more

Cody is the man! He helped me out at 6:20pm on a Saturday. He took care of my tire pressure sensor problem. Thank you.

Great place for service, and to buy automotive parts. Yes other stores will have similar or the same parts at different prices, do your research before coming in. They usually have great coupons and sales going online, which you can select for pickup in store, and your parts are usually bundled before you get there. The customer service people are usually friendly, and polite. read more

I have always been pleased with service and courteous employees at Pep Boys on McKinley. They r prompt, honest and reasonable. I would highly recommend them to you for service. read more

I got the dreaded check engine light so I brought my car to these guys. Long story short, I had 3 different problems one of which could've cost me an extra $900+ To replace, but instead they suggested a much less expensive possibility...so far, so good! This is the second Pep Boys location that I've been to and I wouldn't think of taking my car anywhere else. What stands out above their honesty is their courteousness which seems harder to find in every industry. read more

I love this place. They help me with whatever I need. Windshield wipers ... I just go to the counter and say I need then , 5 minutes later they are installed on my car. Battery for car key fob the guy even put it in for me. Tires fantastic service and prices. This is my new favorite place! read more

This is the only place I will take my car. Tyler is extremely helpful behind the counter. I came in for an oil change and ended up needing 2 new tires. He helped me pick out 2 that were affordable on my budget and will last. He didn't try and sell me the most expensive tires or anything else I didn't need. Will definitely be back because of Tyler! read more

Owned up to mistakes made (services forgotten) during a busy time which I can respect and forgive. Thank you Pep Boys for great customer service the service manager is a really cool guy. Go see Steve with any problems you have with your vehicle he truly wants to help you the best and most convenient way possible. read more