Go anywhere else. I recommend Big D tire around the corner from this location…read more Had an absolutely horrid experience where I had to wait just under 2 hrs for a simple tire change. I was charged and discovered the tire hadn't never been changed. The nail was still in the tire! Took it back. The person I spoke to didn't seem surprised and didn't even ask to see it. They knew. I was asked if I wanted my money back plus a new tire. I turned it down. I no longer trust them. Took my car to Big D tire around the corner. Had the tire replaced in 15 minutes for 40$ less

Good service happy techs clean bathroom honest service coffee waiting room comfortable chairsread more

absolutely awful service. Has anybody heard of two month old tires being bald because somebody hit…read moreyou two weeks ago ALL because you haven't gotten your car fixed because at the repair shop yet because the parts aren't in yet and it's still drivable. but yet I got four brand new tires two months ago and two of them are completely bald. They will do nothing to help me and/or warranty them out. Worst business I've ever done waste of money.

My partner came here yesterday for tires after one blew on the highway. Fox was able to get them…read morequoted and installed on a weekend with a good set of used tires the whole way around the SUV. For four tires and the installation, it came to under $350 before tax, which was a reasonable price compared to other places.

Got a flat tire on New Year's Day. Regular tire placed closed so I went to Firestone McKinley in a…read morepinch. Offered a free car inspection which I foolishly accepted. After some wait they informed me that the hole was too big and couldn't be repaired (I filled the tire several times that morning and it held enough air to drive an hour at a time). also informed me they couldn't repair anyway because all four of my tires wouldn't pass inspection for tread wear. This sounded ridiculous to me so I declined and left. When I drove away I noticed my service engine light suddenly was lit. Dropped my car at Big D on 20 with a note. called them back early on 1/2. Tire repaired, no problem. Two small holes. Still holding air today. Asked about the condition of all 4 tires. Said they were getting there but good until late summer. As for the service engine light I stopped at West Herr Ford on Camp. They immediately determined the cause was Firestone forgot to reconnect the sensor to the air filter! Thankfully no charge. Same for Big D as I bought the tires there. Simply put, I consider this Firestone location a scam artist. I needed an emergency flat tire repair and they falsely tried to upsell me into 4 new tires with BS about too big hole and too low tread. Stay Away! You've been warned!

For the second time in 6 months, I booked and confirmed an appointment with this location only to…read morehave it completely messed up due to "not enough technicians". They called back twice to reschedule it, first earlier in the day and then eventually for a completely different day because of poor planning on their part. Would not recommend booking any service there because they're not reliable to keep the appointment which screws up the customer's schedule. Was able to reschedule it and service the vehicle at Dunn Tire without any "scheduling" problems.

Mavis has great employees who do great work! I will return next time I need work on my Toyota!read more

They gave me a price on the phone of 145 a tire when I got there they wanted me to pay 400 because…read morethey didn't have the tire in stock. I was extremely specific on the phone with what I wanted and needed. They wasted my time I left work early. I would never recommend listening to these people on the phone or going to their shop.

First time customer, and I asked about getting a used tire (not exactly a big-time purchase)…read more But Joe treated me very well. He worked with us to get a used tire on the rim, balanced, and ready to go. He got the tire out of the car, and when it was done, he put a bag over it and placed it back in the car. Especially noteworthy was the initiative that he exercised in giving us the tire for free, only asking that we come back and purchase tires from them in the future. I appreciated the kindness and I will be back to purchase tires in the near future. As I said, wonderful initiative to build customer relationships without depending on manufacturer discounts. Great people and great service!

Great people - easy to work with. Knowledgeable. Quoted me hundreds of dollars less than one of the…read morebig franchises. Very fast work and great service. 10/10 recommend!!!!

Always honest, great service. Happy to have these guys working on my vehicles anytime of year…read more You'll get the best diagnosis at Daves no question

I've been coming here for years and the work is always great and the owner is very honest and…read morereliable!

Went in for tires and oil change and I had other issues and didn't know it. When they told me,…read morethey worked with me and fixed what they had to. No arguments and never trying to upsell me anything. I absolutely would go there and I have been going there for years. They have great tires and I love the way they treat me there.

Went in for a tire swap and inspection. Staff was pleasant. I did not get a quote for the services…read moreand upon pickup I did not receive an explanation of the prices. The problem I have is when they put the tires into my trunk of my 2025 new car they did not bag them! (Mavis does) Mud and rubber marks on my previously perfect headliner! 160 dollars to go home and do more work is absurd and I will not be returning.

Very helpful staff. Was seen for an auto inspection right away. Look forward to getting new tires…read morehere when the time comes.

I was in town to pack up my sisters place after she died. I was taking donations to AmVets down…read morethe road and I noticed I had a leaky tire. I was due to drive back to Minnesota the next day. I stopped in and Angelo mentioned it would be about a 2 hr wait. After I pointed out my car he noticed the plate and I mentioned my sister just passed and I was in getting back on the road the next day. He asked me to have a seat. I was on my phone for roughly 10 minutes and he came in and told me the leak was plugged and it's ready to go. He offered me condolences and wished me a safe drive back home. They made my last day in Buffalo a good one. Thank you Angelo and Mavis Tires!

I made an appointment online, which was fairly easy to do. I got in for a 10:30 am appointment,…read moreoil change and NYS inspection. I am walking out around 11:37...so yes,I waited about an hour but I feel confident that it was due to a thorough job. I paid about the same I would pay anywhere else and had the ease of a same day appt. The front desk and tech were both friendly as well.

Had my car inspection yesterday 10/1/2025. Price great, 2025 car so fast service. Owners, womans…read morebathroom out of order. Told to use mens room. Door needs repair, hard to enter. Open box of toilet paper on dirty floor, no paper in despensers; which I filled. Courtesy, a smile and cleanliness a MUST.

Called and made an appointment for a car inspection. I live in the city but every shop I called was…read morebooked for the day, so I decided I would make the half hour drive to get it done. I show up and the same guy I talked to on the phone acted like he didn't know I was coming in. Turns out they were out of inspection stickers so he couldn't even do it. Wouldn't you double check that before you say you can do it? He offered me to drive to Depew to get it done today at a different location. Unfortunately I had prior commitments and couldn't afford to waste another 2 hours. Very frustrating! Customer service is trash, do better, you should be ashamed.

Mark at Monro has been an absolute saint this last year…read more Backstory: I moved to Buffalo from California to do a one year nursing program at UB. Our program requires that we have a car (to get to and from hospitals, patient homes, etc.) and so I bit the bullet and had my car shipped to Buffalo. While I had just had my car checked out in California before I left, it seemed that I kept running into issue after issue. My delicate little Californian car wasn't made to withstand the brutality of Buffalonian potholes. Every time I have run into an issue, or just needed normal maintenance, Mark has worked with me to keep my car safe and driveable. He's given me advice that's saved me tons of money ("don't drive in the right lane, they always have more potholes") and has gotten me in at the last minute time and time again. He's been straight with me about what I need to have fixed now, and what can wait. I'd recommend Monro to anyone in Buffalo, but especially to those people who aren't native to the area.