Yes, they are more expensive than other places. But you can drive up without an appointment, get…read moreyour oil changed without having to get out of your car, and drive off in just a few minutes. That's why you're paying extra. Also, they only do a few things. An oil change, an air filter, wiper blades....They don't overhaul engines, they don't do AC repair, they don't sell tires. So when you go there to get an inspection, if something is going to fail, you know it's because it failed and not because they are trying to get more money out of you. (Not that all places do that, but you have piece of mind that it's not being done here.)

Update as of 1/31/26. I have been to this location multiple times since i last wrote my glowing…read morereview. Since then every-time i go I'm stuck waiting for an inspection or told the inspector went home so no inspections the rest of the day. Isn't the whole point of valvoline to be able to pull in get your vehicle serviced and be out in a timely manner? Maybe i was just lucky the first few times i went and was able to catch the right time to get an inspection and oil change. I could have just made and appointment somewhere else if i wanted to wait an hour for stuff to get done.

Daryl and his staff run a very efficient shop. They are…read morealways on point with communication on your car's status and do great work! Their prices are also very fair and he does not run a "hard sale"-always very personable. This is our Go To place.

So I had an emergency, got a flat tire. The tire was practically brand new. Two different Mavis…read moreplaces (Lockport and Wmsvlle) failed to repair the tire correctly. The third (Delaware Ave) replaced the tire, but failed to inform me that having 3 of one kind and 1 of another would cause my car's sensors to go crazy. In fact, when I went back to them with a malfunctioning ABS sensor they were ready to replace it for several hundred dollars. Well, I stopped at AutoZone and they said 3 out of 4 of my wheel speed sensors were the issue. So... AutoZone just saved me from wasting my money at Mavis. Now I'll be replacing two tires, because what Mavis should have said, IF THEY GAVE A DAMN, is that I should have two of the SAME TIRES on the SAME AXLE. But they didn't, because then they would have had to provide two tires for free, since they destroyed one. I'm done with them.

My car was not starting properly and it appeared that perhaps my battery might be an issue. I…read moretried to get my regular mechanic to look at this but his shop is not open on weekends. I also tried to get the dealer and was given an appointment date for 2 weeks later. After calling around to a few chain auto places, I spoke with 2 individuals at this Firestone location. They informed me that they are very busy that Saturday but if I can bring my car in, they can take a look at the battery. I did not get around to bringing my car in on that Saturday but called Firestone again to see if I can get an appointment for Sunday morning. I was very fortunate that they have a lot for 11:00 am Sunday morning. Took my car in at around 10:45 Sunday morning and explained to Luis (who was helping me) the issue I have been experiencing. He said it would take about one to one and a half hours to change the battery (if it needed to be replaced), My wife picked me up and we left the Firestone store to run some other errands. I got a call from Firestone at around 11:30 and Luis informed me that my battery is fine. They are not sure why I am having problems with starting but did notice a loose connection to the battery and have tightened this for me. Went back to Firestone to pick up my car and Luis told me to run the car for a bit to recharge the battery. And if I continue to have problems, I can bring it back for further investigation. No charge since checking battery is free at Firestone. My whole experience with Luis and the team there was excellent. No hassle and very honest and easy to deal with. They were upfront with me on everything - unlike most of my previous experience at other auto places. Kudos to Luis - great job and an exemplary employee for that location.

If I could give zero stars, I would. I came in with a simple issue -- state inspection. They…read moreclaimed my wiper blades needed replacing or I'd fail, even though I had literally replaced them last month. I called their bluff and asked for proof. Within a minute, they "revised" their story and said it was actually the rear wiper that supposedly needed replacing -- and suddenly I would pass after all. The whole situation reeked of either incompetence or dishonesty. Between the upselling scare tactics, the contradictions, and the clear lack of integrity, I will never come back here and I strongly recommend others steer clear. There are plenty of honest shops out there that won't try to take advantage of you -- this is not one of them.

Pains me to write this review as I've been a customer for over 20 years and typically have nothing…read morebut good things to say, and they have helped me out of many jams. They have even fixed minor problems, and refused any sort of payment multiple times. My car battery tested unusually low during my inspection, I was asked to come back to double check as it was extremely cold that day. I stopped by a couple weeks later. They are too booked to do, it. Isabella tells me to bring it back Thursday morning. Bring the car back Thursday morning. Patrick clearly annoyed with the fact I was in the shop. Not sure if I wasn't put on the schedule appropriately, or just having a personal bad day. Car battery gets checked. Patrick has battery tested "it's at 56% you're good to go." I inquire if that is normal for a battery I believed to only be a year old? "Yeah new batteries can test as low as 80% in this weather, so 56-80% is acceptable." This was said in front of a full waiting room. I inquire with friends more mechanically inclined than me. I am informed yes l, weather will affect the test but, that's testing at a 2 year old charge. Patrick couldn't be bothered to look up as to when the battery was replaced for me to confirm the date. Didn't discuss how the warranty would be determined. A 24% margin of error seems pretty high for a determining factor on a warranty. Didn't tell me what determines an under performing battery, and what would qualify for replacement. Nor tell me when the warranty expires, to potentially bring it back in warmer weather to test again, before the warranty is null. Very disappointed, this is not reflective of brand and service I have become accustomed to, glad they have a second location. I will be avoiding the Transit location.

OMG...Scruggs on transit I love this place... They are so honest.. they don't try to sell you…read moresomething you don't need. I first went to them when one of the car dealerships said that the computer on my car needed to be replaced.. NOw any other place you would go would say oh yea you need that.. 2 hours after I dropped my car off I received a call from Scruggs telling my car was ready.. Said that I only needed an inspection and a new battery... nothing wrong w/ the car.. then i took my newer car to Scruggs on transit for an oil change.. i get a call back that i needed a lot of work done.. head gasket etc.. something you would think that the dealership would've taken care of...once i received the cost i was ready to cry.. they offered me a 3rd party lender.. YAYYYY!! that was awesome.. the people there are the greatest..Henry, Patrick, Carmine (he did the work on my car), Isabella.. I was treated like one of the family.. i will be going there anytime i need to have something done on the car.. you should go too.... THEY ARE THE BEST!! SO MUCH BETTER THAN THE REST!!

I got my car detailed and there was this fine gentleman that was so respectful and kind. I believe…read morehe said his name was Finn. Very hard worker and my car looks great!!

I was pleasantly surprised how quick and easy it was to get an oil change at this location ( the…read moredelta sonic in Lancaster does not do oil changes ) and ( the one on Walden Ave is under construction ) so when I finally found one that does, the whole process was simple. You do not have to get out of your car either. A special shout out to Mackenzie for such a wonderful experience. Her friendliness and knowledge of cars really impressed me. Thank you

Rings forever. No one ever answers the phone. Gone elsewhere. Called other stores, same thing…read moreI

I know there are plenty of places to get tires, and services for tire repairs all over Buffalo. But…read moreI have always ended up at Walmart Auto Care Center, because I find great deals along with really good service. The process is simple, you can call and get everything situated. But I prefer doing everything online (including payment), and all I have to do is show up for my appointment date. The do other simple car maintenance task as well. You also have the option to wait in their waiting room. Or you can leave your vehicle there at the shop, and they will text you when your vehicle is complete.

Picked up the slack where Mavis Discount Tire left off…read more I had an appointment at Mavis and they totally let me down by not calling me prior to my appointment and letting me know they couldn't accommodate my request ( I booked online for a NYSI and they waited until I showed up to tell me they didn't have any Inspection stickers....they had my number, but chose not to call ) I left and drove up the street, pulled into Monro on the off chance they could help. The guy at the desk was very helpful and squeezed me in. I was in and out in about an hour with a fresh NYSI Sticker and an Oil Change. If you're booking for service in this area, I would recommend Monro and skip Mavis

I've been a customer for over 10 years. There is a new manager named "Tim". My car has been at…read moreMonro for five days and Tim doesn't know what kind of car I have brought in, or my name. I brought my car in for tire repair. Tim quoted me $800 for tire replacement, but he didn't even look at my car = I need two rims (on a 2013 VW Eos) Tim told me to find my own parts because they are too busy. This place went from 5 starts to one, thanks to Tim.

On Saturday May 9th around 2:00 pm my car broke down about 15 miles from the Goodyear Auto Service…read morecenter on 7128 Transit Rd, Amherst, NY. AAA towed us to this facility where we were greeted by Kurt Bey. Kurt provided service beyond the call of duty. He virtually immediately started to troubleshoot the problem, which he linked very quickly to a dysfunctional key. He corrected some of the computer error signs and got us back on the road. In gratitude, I offered him money, after he said there was no charge. He refused to accept the money. The service was absolutely courteous, efficient and professional. They deserve to be acknowledged for that. They got me on the road within 2.5 hours from breaking down on a Saturday afternoon, where I feared i would be stuck in town through the weekend. In gratitude here! Thank you Kurt.

Company never answers their phones for simple questions. 30-45 minute wait times is normal for…read morethem. This forces you to come to them or go somewhere else when all you need is to have a simple question answered.