Came in to get my interior deep cleaned as it was in desperate need and could not wait a moment…read morelonger. They were able to take me immediately as a walk-in. Jay and another staff member assisted me in deciding what to get as I had some gift cards for a certain package, but it didn't include the level of deep cleaning I desired (I had to add some things on). They didn't pressure me at all or make anything confusing. They told me it would take about an hour and that was exactly how long it took. I waited inside and they come in and call you by your vehicle model when it's done. I was extremely happy with the work done. It felt like I just bought my car new again. Side note: plenty of seating inside with ample food and drink options, including hot food.

Although I prefer the Delta in Niagara Falls, this location is okay. How their lanes split before…read morepre wash is stupid. Don't get stuck in the middle lane.. or you're stuck in the middle lane

We took my daughter's car in check engine lights were on . First of all they told us to come right…read morein they would get to the diagnostic testing right away. Other places were going to ask us to wait 2-3 weeks for service. They were amazing! Honestly I would recommend this location to everyone. Their honesty and service and knowledge of the business makes me have confidence in the auto industry again.

new rear and front brake pads installed. 2000 miles later, I noticed poor braking. I looked at…read morethe brakes and the rear pads were only touching about 1 inch of the edges(s) of the rotors. When I returned, I was told by the manager that I should have replaced the rotors at the time of the work. this is of course ridiculous since the vehicle was inspected only two months before the service. I had the brakes and rotors h!need at another shop who commented that only an inch of the rear pads was touching the rotors because "one wheel had the retainer clip in backwards and the other had no retainer clip at all. They further commented that the job looked like "a monkey did the work...". I went back to Monroe and asked for a refund and for Monroe to reimburse me the cost of the rework.. manager said he had to send pictures to HQ for an answer. two months later and !after 12 calls, no response.

My car was not starting properly and it appeared that perhaps my battery might be an issue. I…read moretried to get my regular mechanic to look at this but his shop is not open on weekends. I also tried to get the dealer and was given an appointment date for 2 weeks later. After calling around to a few chain auto places, I spoke with 2 individuals at this Firestone location. They informed me that they are very busy that Saturday but if I can bring my car in, they can take a look at the battery. I did not get around to bringing my car in on that Saturday but called Firestone again to see if I can get an appointment for Sunday morning. I was very fortunate that they have a lot for 11:00 am Sunday morning. Took my car in at around 10:45 Sunday morning and explained to Luis (who was helping me) the issue I have been experiencing. He said it would take about one to one and a half hours to change the battery (if it needed to be replaced), My wife picked me up and we left the Firestone store to run some other errands. I got a call from Firestone at around 11:30 and Luis informed me that my battery is fine. They are not sure why I am having problems with starting but did notice a loose connection to the battery and have tightened this for me. Went back to Firestone to pick up my car and Luis told me to run the car for a bit to recharge the battery. And if I continue to have problems, I can bring it back for further investigation. No charge since checking battery is free at Firestone. My whole experience with Luis and the team there was excellent. No hassle and very honest and easy to deal with. They were upfront with me on everything - unlike most of my previous experience at other auto places. Kudos to Luis - great job and an exemplary employee for that location.

If I could give zero stars, I would. I came in with a simple issue -- state inspection. They…read moreclaimed my wiper blades needed replacing or I'd fail, even though I had literally replaced them last month. I called their bluff and asked for proof. Within a minute, they "revised" their story and said it was actually the rear wiper that supposedly needed replacing -- and suddenly I would pass after all. The whole situation reeked of either incompetence or dishonesty. Between the upselling scare tactics, the contradictions, and the clear lack of integrity, I will never come back here and I strongly recommend others steer clear. There are plenty of honest shops out there that won't try to take advantage of you -- this is not one of them.

Pains me to write this review as I've been a customer for over 20 years and typically have nothing…read morebut good things to say, and they have helped me out of many jams. They have even fixed minor problems, and refused any sort of payment multiple times. My car battery tested unusually low during my inspection, I was asked to come back to double check as it was extremely cold that day. I stopped by a couple weeks later. They are too booked to do, it. Isabella tells me to bring it back Thursday morning. Bring the car back Thursday morning. Patrick clearly annoyed with the fact I was in the shop. Not sure if I wasn't put on the schedule appropriately, or just having a personal bad day. Car battery gets checked. Patrick has battery tested "it's at 56% you're good to go." I inquire if that is normal for a battery I believed to only be a year old? "Yeah new batteries can test as low as 80% in this weather, so 56-80% is acceptable." This was said in front of a full waiting room. I inquire with friends more mechanically inclined than me. I am informed yes l, weather will affect the test but, that's testing at a 2 year old charge. Patrick couldn't be bothered to look up as to when the battery was replaced for me to confirm the date. Didn't discuss how the warranty would be determined. A 24% margin of error seems pretty high for a determining factor on a warranty. Didn't tell me what determines an under performing battery, and what would qualify for replacement. Nor tell me when the warranty expires, to potentially bring it back in warmer weather to test again, before the warranty is null. Very disappointed, this is not reflective of brand and service I have become accustomed to, glad they have a second location. I will be avoiding the Transit location.

OMG...Scruggs on transit I love this place... They are so honest.. they don't try to sell you…read moresomething you don't need. I first went to them when one of the car dealerships said that the computer on my car needed to be replaced.. NOw any other place you would go would say oh yea you need that.. 2 hours after I dropped my car off I received a call from Scruggs telling my car was ready.. Said that I only needed an inspection and a new battery... nothing wrong w/ the car.. then i took my newer car to Scruggs on transit for an oil change.. i get a call back that i needed a lot of work done.. head gasket etc.. something you would think that the dealership would've taken care of...once i received the cost i was ready to cry.. they offered me a 3rd party lender.. YAYYYY!! that was awesome.. the people there are the greatest..Henry, Patrick, Carmine (he did the work on my car), Isabella.. I was treated like one of the family.. i will be going there anytime i need to have something done on the car.. you should go too.... THEY ARE THE BEST!! SO MUCH BETTER THAN THE REST!!

My first trip to Mike's was for an oil change per my dashboard notice. Mikie told me I didn't need…read moreone and set the "alarm" to the proper mileage. Obviously, I went back when it was due. He could have changed it then but was honest about it, more obvious than the dealership was. I have been going there for all if my auto needs. I find them to be honest, more than fair in what they charge, and treat me great. Some places treat women differently. I cannot say enough nice things about them and am so fortunate I found them. Thank you Mikie!!!

In my opinion customer service is great. I haven't had work done yet. But because of the owner Mike…read morehimself taking time to help me figure out which way to go when picking an engine replacement I know for sure I'm going with him. Mike, the owner I could tell right from the start is passionate about what he does. He went above and beyond to help me. Most shops if you don't know exactly what you want, will tell you to go and do research and come back, this is not the way he operates. Mike helped and gave me some suggestions on the way to go. I will post a follow-up after the work is done.

On Saturday May 9th around 2:00 pm my car broke down about 15 miles from the Goodyear Auto Service…read morecenter on 7128 Transit Rd, Amherst, NY. AAA towed us to this facility where we were greeted by Kurt Bey. Kurt provided service beyond the call of duty. He virtually immediately started to troubleshoot the problem, which he linked very quickly to a dysfunctional key. He corrected some of the computer error signs and got us back on the road. In gratitude, I offered him money, after he said there was no charge. He refused to accept the money. The service was absolutely courteous, efficient and professional. They deserve to be acknowledged for that. They got me on the road within 2.5 hours from breaking down on a Saturday afternoon, where I feared i would be stuck in town through the weekend. In gratitude here! Thank you Kurt.

Company never answers their phones for simple questions. 30-45 minute wait times is normal for…read morethem. This forces you to come to them or go somewhere else when all you need is to have a simple question answered.

Rings forever. No one ever answers the phone. Gone elsewhere. Called other stores, same thing…read moreI

I know there are plenty of places to get tires, and services for tire repairs all over Buffalo. But…read moreI have always ended up at Walmart Auto Care Center, because I find great deals along with really good service. The process is simple, you can call and get everything situated. But I prefer doing everything online (including payment), and all I have to do is show up for my appointment date. The do other simple car maintenance task as well. You also have the option to wait in their waiting room. Or you can leave your vehicle there at the shop, and they will text you when your vehicle is complete.

Daryl and his staff run a very efficient shop. They are…read morealways on point with communication on your car's status and do great work! Their prices are also very fair and he does not run a "hard sale"-always very personable. This is our Go To place.

So I had an emergency, got a flat tire. The tire was practically brand new. Two different Mavis…read moreplaces (Lockport and Wmsvlle) failed to repair the tire correctly. The third (Delaware Ave) replaced the tire, but failed to inform me that having 3 of one kind and 1 of another would cause my car's sensors to go crazy. In fact, when I went back to them with a malfunctioning ABS sensor they were ready to replace it for several hundred dollars. Well, I stopped at AutoZone and they said 3 out of 4 of my wheel speed sensors were the issue. So... AutoZone just saved me from wasting my money at Mavis. Now I'll be replacing two tires, because what Mavis should have said, IF THEY GAVE A DAMN, is that I should have two of the SAME TIRES on the SAME AXLE. But they didn't, because then they would have had to provide two tires for free, since they destroyed one. I'm done with them.