No need for me to reply, come up with a professional solution. Don't let silly incompetent kids detail new vehicles that people have saved up for their whole life. This was unneeded stress that me or anyone else doesn't need nor should we have too. A responsible intelligent experienced person should be handling 45,000.00 plus vehicles. I always recommended West Herr, now l have to hesitate ? Have to stop at Basil and see if they have their own experienced professional people detailing ? The cost, paperwork, detailing and the hoops you have to jump through nowadays is too much. I will probably never buy another vehicle ? I dread the thought of it. read more

Everyone is knowledgeable and efficient! I always wait and it's never for too long! I have purchased four vehicles over the years here and never any major problems. read more

Purchased my NEW Honda in 2017, few years later error code pops up, take it in and big surprise warranty had expired. It has transmission issues, torque converter lock to be exact. I complain because this shouldn't have happened to an almost new car (new when I purchased it) Fast forward to 2025, get a letter in the mail about the torque converter, extended warranty, it seems they must have had complaints about this very issue because now they say they will cover the repair BUT not over 150,000 miles can be on the car, my car has 155,000. Even though we complained about this very issue several years back. Service tech Jay acted like it wouldn't be a problem as we had this issue years prior and brought it in for diagnostic. I even rented a car while they were supposed to be doing the repair!! After renting a car for a week ($500) I was told to pick up my car because they had to wait on parts and wasn't sure how long it would be. We were just told by Jay (service tech) that Honda of North American won't cover the repair but they will however give us a 25% discount on the repair. Seems to me we were lied to about needing to wait on parts and they just wanted to wait for Honda to decide not to cover the repair. Stay clear from Honda and this dealership. Dishonest crooked dealership. read more

My wife brought her car due to recall and did some regular check, service is responsive and timely. Car was sent in the morning, and had a call for all service needed by noon. Next day all jobs were done (two recall items, two minor wheel fixes), price is affordable. We didn't enjoy too much the waiting area since it need a day for service, but the place is well maintained. read more

See all

I've been leasing through West Herr Honda since 2017, and am on my second vehicle. The leasing experience was easy on both occasions, and the second was during the height of Covid-19 being a thing, and they did a great job of streamlining the process so that I wasn't in there long, didn't have to do a test drive, and felt safe during the appointment. Because they're leased vehicles, I've done almost all my service through West Herr, even though it's not super close to me. They've almost always done a great job, with the exception of a repair to the a/c on my first lease, which was covered under warranty but took a very long time to repair, imo. The free shuttle service is a plus, mostly. I've had to politely endure some old white guy conservative ramblings, some of which were kinda offensive. The last time, the driver took his mask off in the (enclosed obviously) vehicle. I've started making appointments to wait or have someone else give me a ride. Today I scooted out there because the plastic side piece of my drivers seat snagged on my boot and pulled away from the seat. They popped it back on in less than a minute and sent me on my way. Worth noting that West Herr recently made a large donation to the Buffalo Naval Park for repairs to the USS The Sullivans, which cemented their place in my heart. I'll continue to lease here and bring my other, owned, Honda here for service as well. read more

Went in today- Pointless! They ran my credit without a deal in place. This now has cost me. They low Balled my 2020 Ram and wanted 7 grand more than there accident 22 shortage was worth. To be honest- WestHerr is getting very greedy. No deals, just bend you over or there is the door. I chose the door. To lead me on like that just to play Donkey hole blow me dealer. They put all that money into the football gig- And yet- Want to make it up by effing us over. Great Job Michael. You nor only wasted my time, but you transported two vehicles you knew were not going to sell. Only because you already knew the deal but wanted to eff me over. I'm OK with keeping my low mile truck- It makes me thousands every month in the summer- So keep your KIA insurance ban SUV. Good luck finding a sucker to pay 7 grand over book with that body damage some hack tried to fast fix. All you had to do was tell me you did not need my business. Only 50 other dealers that do! read more

Car buying process during backlog. Plus - Market price clearly stated and explained. Minus - Price at reservation not held firm, communication on car selection and availability sorely lacking. Outside of Van Bortel and John Holtz (retired) - not too many left in WNY meet basic customer expectations. Most likely back to Subby for the next one. read more

Service and Finance departments were atrocious. I was told to "just come in" and then I'd drive 40 minutes and they would tell me that I'd need to make an appointment. And when I was asked who I spoke to, I would say "well whoever answers your phone and tells people to come in." I never received my first bill so then I had to pay two months at once. Every time I would go in, they'd point me to 5 different people or NO ONE would wait on you. Would never buy again. Of course when you are looking for a car you're treated like royalty, until you sign the papers. Terrible. read more

We just bought a new mini-van here. First the good. My wife and I absolutely loved working with Sara, our car salesperson. Even after she completed the sale, got the money, and could have kicked us out the door, she took her time explaining all the ins and outs to my wife and I well passed the closing time on a Friday. The reason I'm only giving this dealership three stars instead of five has to deal with the few other people I encountered during the process. I won't name any names, but there was a sales manager who continued mock my decision to test drive a different car during an earlier meeting. There was the finance guy who relentlessly tried to sell us on their extended warranties. I found it amusing that the sales department tells you about how reliably the cars are, and then the finance guy sells you on how unreliable those cars are. He tried every trick in the book, starting with things like "most people will buy this warranty" and trying other techniques like presenting us with 5 options but saying we only really need 2 (like he's looking out for us). After quickly calculating that an extended warranty will easily add 10% to the sale price, the finance guy made comments to my wife like "I'm sure your husband can do the math in his head, but...". When it came time to put down the deposit, the clerk clearly did not want to be there and was very vocal about it. I understand everyone has frustrations with their jobs at times, but usually you try to not display that in front of clients. I bought a car from another dealer earlier in the year and had none of the issues I outlined above. Anyways, we did like most of our experience at West Herr and that was largely because we mostly dealt with Sara. I was a little disappointed that the rest of our experience at West Herr wasn't as good, so I'm neutral on recommending them to others at this time. read more

Their service is the reason I'll keep coming back. I bought my car two years ago from them and my salesman was professional, knowledgeable, friendly, and courteous. Any time I've brought my car in for routine upkeep and maintenance they been extremely friendly. read more

I worked with Mariah and Gerry Sigmore. I have been looking for a Accord Plug in for my daughter. The car was completely sold out in entire US. Used plug-in is also hard to come by. Through out the process of me dragging my feet trying to see if i can find one closer to CA, the dealership was very patient with me. The pricing was better than all of the CPO i can found on line. The dealer was extremely accommodating in working with me on paper work and financing via email. They even picked me up from airport. The car was ready for me to pick up. Very pleasant to deal with. Much better than dealership out in CA. read more

West Herr Honda - My daughter plug in hybrid - Car Dealers Near Me - Pendleton, New York

See all

I try not to post hasty, negative reviews on Yelp but I've been waiting for my car to get an OIL CHANGE for an hour and half. I love my lease and our associate is amazing, but I have lost all faith in the service department here. 0/10 would not recommend getting service here. read more

Stopped over one night, and purchased a Toyota Prius. The vehicle came with three hub caps, but they stated that I would receive a replacement hub caps to match all wheels. The salesman told me that I could take the car home the same day. He also stated that the stains on the inside would be cleaned. Months later, I finally received the hub caps, after multiple calls and emails to Management. The stains remained. Also, the car was dented all over, but I never realized it until the wax wore out. They also failed to inform me that the car was previous a rental. It is too late for me to fix my mistake, but I would recommend trying another dealer. Surely the worst car experience I've had in at least 20 years. read more

The service department didn't even have the proper tools to inspect my alternator on my Honda Accord.... It's a Honda dealership

I bought a car in May and i was wondering why I wasn't getting any car payment notices from the bank so I called the dealership and the assistant manager said " we got our money I don't know what to tell you" so I called the bank . They told me I have to call in my payments to the bank due to an active agreement and the dealership should have explained that to me when I purchased the vehicle. They informed me the dealership should have explained that to me. Thank god I wasn't late and it did not effect my credit score. When I called the GM and wanted to know where the mistake fell he said he would get to the bottom of it and get back to me....( I bought my car on a Saturday and they wanted to go home) ... it's been a month and still I've heard nothing .... ......... read more

Awesome experience! Honest, professional and knowledgeable staff. My first new car and I drove home ready to tell my friends how pleased I am. Fritz, Ross and Joe made this painless and fun! Thank You, Thank You, Mary T read more

Went to dealership to help my daughter look for a new vehicle. First they discouraged and refused her to test drive of both the CRV and HRV. My daughter is a teacher currently, and is leasing a Civic from this dealership. I bought my Accord from this dealership and an Odyssey from another. I like Honda's. The manager treated my daughter with little regard even though she was the one looking to buy. He bi-passed her and talked to me. He did not giver her the business card but me. They offered a deal "had to sign today only". I was very surprised and disturbed by their overly aggressive attitude when we were only looking. This dealership is now on the crap list and I will never set foot there again. read more

Gerry S. Is a great salesman I am not an easy client to deal with and he has gone above and beyond to meet all of my requirements and work with any situation I throw his way. Highly recommend Gerry and the rest of the West Herr team. read more

Honestly I've never been the type to go to the dealership for service. In the past I have just had bad experiences with them overcharging and under delivering. I would generally find a good local mechanic and go from there. That is until I went to West Herr Honda. My mechanic closed down unfortunately and I was forced to go here. I was a bit skeptical at first, as with most people trying a new repair shop. However, it is such a wonderful and professional experience every time I go in here. They are always accommodating, and the multi point inspection they do after every service is super helpful in determining work you may need in the future so it is not a last minute sudden expense. I am please every-time I go here beside I know the level of service I receive will be top notch. read more

Bought a car from Mike Barsuch. He was awesome to deal with! The deal was simple to complete and all paperwork was done in a timely fashion. read more

West Herr Honda - My new 2014 Accord EX! - Car Dealers Near Me - Pendleton, New York

So here's my 2 second rant for today. I bought my car from West Herr Honda. It's the 5th car I've gotten from there over the years. Prior to this I've loved everything about them. However this purchase has been nothing but a complete nightmare! The 1st day I had my car I had a problem, granted it was minor, but still something that I've had to return for them to fix 3 times and had to even go without a vehicle. Now after a simple oil change & NYS inspection 2 months ago I was informed by someone yesterday that my inspection is expired. They never changed the sticker. Here I am back for yet something that is another oversight that could have been avoided and a HUGE inconvenience. Get it together West Herr Honda. You just lost a loyal customer that you once had for life. read more

Service department is incredibly rude and unprofessional. Called was told they would research my service question and call back. 48 hours no returned call. Called back was connected to the scheduling department and the woman was unbelievably rude. Was finally told after a few holds they couldn't provide service to my vehicle. Called Basil was treated professionally and taken care of right away. read more

HIGHLY unprofessional... salesman (John Fisher) hung up on me when I questioned him about price. They're advertising a specific price online, yet he "cut me a deal" at nearly 4x the advertised price!!! Mr. Fisher has completely ruined the deal. Not only do I no longer wish to get a Honda with them, but I don't even want to deal with any of West Herr's dealerships. When I was in sales, this was the opposite of what you're trained to do. Unprofessional Shady Dishonest Rude Do not buy/lease your next car here! read more

Very nice service techs there is a car battery in the waiting area and you can charge your phone on it that's kind of cool. Not too far from the drive in we made the drive from eastern hills area because the other Honda dealer down transit tries to put 0W-30 in the engine instead of the 5W-30. The tech told us they put in what's on the cap which is a savior read more

Bought our car here. The staff is super friendly, ESPECIALLY in service. Always easy to get in, quick to get out, and very thorough. There is wi-fi and coffee while you wait, the restroom is big and clean, there is a play room with some toys(just two-ish toys...I may donate some, LOL!) for the kids to play with, TV, and cushioned chairs. There is a 'West Herr Oil Change' club thing too (another crap tag for your key-chain, but you save money so go for it). read more

I have NEVER EVER had such a positive experience buying a car. Well, I didn't actually buy a car, but leased. My salesman was Bob Michaels. He was a no pressure, very knowledgeable sales person. He made the experience of getting my car like sitting down with a friend to find me the best deal. The day before, I went to Northtown Kia and had the worst experience I've ever had trying to purchase a car (see my review). My experience with Bob and West-Herr Honda solidified that they will be my #1 go to car dealership from now and into the future. They have gained a customer for life. Thank you Bob and West-Herr. read more

Had a wonderful experience here. Our sales person was Gerry with an assist from Julian, and they were both incredibly helpful, efficient, and easy to talk with too. We needed a new car really, really bad. Our 11 year old Elantra was on its last legs and we were putting more money into it in repairs than it was worth. So we made the decision to get something new. We knew coming in the door the make and model we wanted, which is more than half the battle. We arrived really close to closing time and were worried about that but Gerry made us feel really comfortable and when I apologized for coming so late he said don't worry about it at all. We never felt rushed or anything. After we test drove the car and came back for a quick chat he introduced us to Julian and set us up to take care of some decisions on insurances and such the next day, which allowed us to get the car almost two days earlier than we would have if he hadn't done so because it moved things along. Car buying is really stressful no matter what because it's such a big purchase, but I think this experience minimized that stress on our end for which we are grateful. Give yourself some peace of mind when you buy. Go to see Gerry at West Herr Honda. read more

As pleasant as a car buying experience can be. I left feeling like I got a great deal and will be driving off with a brand new ride 24 hours later. I originally chose to check out west herr because I received a pre approval from Capital One. When I showed up they asked me some basic questions regarding personal information, then showed me a list of cars that met my specs and price. I found what I was looking for and 4 hours later came to an agreement. Signed some paperwork and scheduled a time to pick up my vehicle the next day. If you're looking to make a purchase check them out. Hondas retain value better than any vehicle. I almost bought the Mercedes... But if you haven't driven the 2015 accord yet ... Check it out. It's sick. read more

I was in for an oil change. A nice lady sat with me and kindly explained that I needed maintenance and what it would cost. It was not pushy and I really appreciate her assistance and honesty. read more

Thanks to Tyler & the team at West Herr Honda, I got out of my 2006 Mazda3 with 208K miles on it and into a 2014 Honda Civic! Tyler was helpful and patient throughout the test drive process (I also test drove 2 other vehicles with him that day) and answered all of my questions. Thank you West Herr Honda! read more

I picked up my 2019 Honda Fit on 8/28/2019. Was is a great day? It was a disaster. Isn't it suppose to be a happy day? NOT IN THIS DEALERSHIP. First the sales guy, Erik gave me a key from different car...I am trying to open up the the car doors, trunk and I can't...he is using his key and it works. He starts to instruct me on using the key for 5 to 10 minutes...gets me all nerved up and then he realizes that the key he gave me might be the wrong key...and it was. Then I get inside the car for further instructions and I notice that there is no FLOOR MATS which I ordered. He apologized and took me on wild goose chase, looking at other FITS for floor mats. There was none. Then he took me to the automotive store...they had one all weather mats in the box. I wanted to try them but he told me that I have to pay for them to look at them and try them in the car. So I did ...I tried them ...didn't care for them...WAY TO SLIPPERY. Told him to show me the ones made out of cloth...they were out of stock. He put me on back order...clerk processed my refund. Processed payment for cloth ones. ONE HOUR CAR PICK UP TURNED OUT TO BE THREE HOUR, very frustrating experience. He did apologize but it was after I called him. read more

Just purchased a new 2018 Honda Odyssey from West Herr Honda. Mark Milleville was our salesman and was great to work with. I highly recommend Mark and the entire West Herr team. Professional and very friendly team. read more

The first time we bought a car here was 3 years ago. We were desperate for a new car as ours was almost done. That car we only had for about 3 years and it was purchased from Joe Cecconi Chrysler Complex. They were shady crooks. They did dirty deals while writing up the paperwork that my husband didn't notice. It wasn't until he got home that I saw what they did and after that I swore off of dealerships. Well, once that junk car started really shitting the bed, we saw we had no choice. People don't sell cars on the side of the road like they used to. I remembered when we bought our car from Joe Crookcconi that a customer overhead me while I was at work complaining about this. She said "You should have come to me, we're the biggest dealership in Western NY and we would have given you a good deal!" Those words stuck with me and so when we had no choice I said to my husband that we were going to West Herr. We didn't care what we got, as long as it was in good condition and wanted a crossover or suv but not a gas guzzler. We looked at a 2008 Honda CR-V LX and I was in love. It's a basic model but it was awesome enough and exactly what we needed. They worked the financing and we didn't have any credit so it took a while and I thought we weren't going to be able to buy a car because we had been turned down by another before we remembered to try West Herr. They were able to help us and when we couldn't come up with the down payment they were asking, they were able to talk to the bank and get that lowered to something we could afford. It was amazing. The car has ran beautifully and other than minor wear and tear and the typical, battery, tires, brakes, and wiper blades, as well as the heat shield rattling underneath, we haven't had any issues. We're just now having to replace the air conditioning compressor and it's got 104,000 miles on it. We bought it at 50,000. Oil changes are all done at West Herr Honda and we choose to go there because the car requires Honda oil. My husband was going to do them himself but the Honda oil is expensive. It's only $34.99 for an oil change there and you get a key punch tag that gets you one free oil change after you get 5! That's a great deal and no one else does that! We are currently buying our second car as a second vehicle, since the first one is still running well, from West Herr Honda. The process is pretty quick and painless and while I haven't found the dream car, I'm pretty excited about the one we settled on. It's not that it's a bad car, it's just not what I wanted. That's no fault of theirs though. We are getting a great deal and a great car for the price we are paying. It will be so nice to have 2 vehicles again. My only complaint this second time around is it would be kind of nice to test drive the car on our own, like take it home and see how we like it and use it for a day or two. We were able to do that with the first car we purchased from here. This time around the saleswoman rode with us while we test drove the car and we were not able to take it home, at least we weren't offered to and I didn't ask. Not sure if that's something they stopped doing or what. I was also very appreciative at the honesty of the finance services manager we worked with to get financing. I had a car picked out before we even started talking to them and he went over our credit and suggested going with something about $8,000 cheaper because even though we have credit now unlike the first time, it's not great. I don't really have any blemishes, we are just still new to the credit game and I have a lot of inquiries. I was always told inquiries were bad and he said they aren't really bad, but they are looked down upon when you're applying for credit. They kind of overlook it a little when buying a car and he worked some numbers and showed us how much we'd be saving by going with a cheaper vehicle just in interest alone. Especially since you want to add that protection plan to cover anything going wrong with the vehicles of today, so much is electronic and that's what seems to go most often. He also told me about a protection plan for the seats, if the seats get any sort of staining that won't come out with the wipe of a cloth, YOU DON'T EVEN HAVE TO ATTEMPT TO SHAMPOO THEM, they will reupholster the seat. It's refreshing to see them not working to just make the highest dollar amount. If a dealership is actually trying to save you money, you know they're doing something right. Also you can look at the Carfax for FREE before purchase, you can even look at it online. I found a car that is purple that I wanted more than the one we are going with because of the color. Checked the car fax and saw it was a rental, had been in a sideswipe accident, and has been stolen. Not exactly what I think I want. It's funny to see people complain they bought a rental as it's not always bad, but that info is free and open. Just ask for the car fax or look it up yourself, it's right on there for free. read more

Had a key replaced under the insurance program. They were prompt had the work done while i waited in just the time they said it would take. I didn't call t into the insurance prior and they took care of that for me so i didn't have to do anything but wait for it to be completed. Excellent experience. read more

We worked with Christian Calle after being referred from another West Herr dealership. In all the years we have spent buying cars, we have never come across a more knowledgable salesperson than Christian. He really took the time to understand our needs as a family, was not at all pushy and tirelessly answered questions. We subsequently leased an Odyssey and an Accord from him. We were extremely impressed with the attention he gave us and follow-up. He even went so far as to deliver the vehicles to our home because of our time constraints. Needless to say, we are West Herr fans! Ask for Christian Calle....you will be treated great! read more

I highly recommend buying from here. I worked with Mike who helped me out a ton. He spent a lot of time trying to make sure I understood and felt comfortable with my purchase. It was my first car I was buying without my parents/family help and felt really comfortable and assured that I was getting a good deal/what I wanted. He was really friendly and honest and I got a great SUV that I absolutely love. read more

Very bad experience. The only reason why I am writing is don't trust on their verbal commitment. I bough EXL with RES. Initially salesman said my package will include every thing including DMV fee later on they charged it from me. when I asked them, manager said its not written in my contract I told them it was verbal commitment but they refused to pay. read more

The service department very friendly and most important trustworthy. Many people don't trust car repair shops. These guys are not trying to sell or fix things that don't need to be done. Very honest staff. read more

I had taken our 2015 Honda for maintenance and while waiting I walk around the 2016's that were in stock. Jillian saw me and came out to see if she could help. A couple minutes later my car was done and I called my wife as they had the suv she liked. We both went back up the same day, got a great trade in deal, and upgraded the same day. Jillian was great in keeping two old cranky people entertained and helped us that day and a couple of days after on features we didn't understand. Between her and the maintenance section I will continue going back. read more

This was my second purchase with West Herr, and likely my last. I worked with two salespeople; one was very nice and easy to work with, the other was condescending and wouldn't show me the vehicles I asked to see. He said if I didn't like one vehicle, I wouldn't like the other model either (I asked to see two completely different makes/models). In any case, I found something I liked and purchased it. I was told that the vehicle was brought in from another dealership and that the second key was still at the other dealership, but they would get it and sent it to me. I purchased on August 30, 2016 and as of today December 28th, after contacting the dealership 6 times, and speaking to 2 sales managers who promised it would be taken care of, I still do not have the second key. I am very disappointed with the customer service I received here. I am happy with the vehicle, but the experience overall was poor. read more