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    Northtown Mazda

    3.6 (68 reviews)
    Open 9:00 am - 7:00 pm

    Services - Northtown Mazda

    Auto brake repair

    Auto general diagnosis

    Auto no-start diagnosis

    Auto noise diagnosis

    Auto pre-purchase inspection

    Northtown Mazda Photos

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    Recommended Reviews - Northtown Mazda

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    Coffee, cookies and (hopefully a passed) inspection. #KnockOnWood
    Tara K.

    There are three cardinal life rules everyone knows: 1) Surround yourself with people you love. 2) Floss regularly. 3) NEVER EVER go to the dealership for service! Well, Northtown Mazda makes me break at least one of those rules. I have a 2012 Mazda 5 that I bring in annually for inspection, and whatever work it may need. And I have been 100% satisfied with the service and repairs every time. I have been coming here for a few years, and usually get the same mechanic. Super-friendly guy who explains everything to me with kindness and patience for my non-automotive brain. The desk staff is really nice, as is the shuttle car driver too. They are usually the same people over time, it must be a great place to work. The last couple of years I've had to get work done that required my car to stay a couple days. They readily and easily provide me with a loaner for as long as needed. It's like a little car vacation every year, driving a sparkly new model for a few days for free! :-) When I do get my ole' reliable 5 back, the work is always done well. Perhaps it is somewhat pricier than had I went to a local garage. But when we moved home from Binghamton (where we bought our 5), I didn't know a reputable garage to trust, and just bit the bullet and went to the dealership. I can get out of there for under $700 annually, and they do a bunch of things with work I can trust, so in the end it's worth it. And they have free warm cookies in the waiting area! And bottled water! I sometimes wish they would take longer just so I could lounge in peace with my cookies and water in the comfortable chairs by the fireplace. :-P So I'll continue to break at least one cardinal life rule, and keep coming back to Northtown Mazda each year for my inspection and repairs. It's really phenomenal service! And, okay, you caught me ... I don't floss as often as I should, so guess I'm breaking two rules overall. At least my car runs great! :-D

    Is it wrong that I look forward to getting my oil changed here?! Mommy's secret relax time + free cookies and coffee.
    Denyel B.

    Any place where I can eat free cookies in front of a fire place while watching HGTV is perfect in my book. The service staff is amazing. Only giving a four because I really wish we didn't live in a world of car buying and having the salesman go between me and their boss. It's a 6 hour ordeal anywhere and I think Northtown could be a leader in making it a better experience but they are not. Anyway, after the car buying is done, the service at this dealership is WORTH IT! Oil change and tire rotation packages are available, clean waiting area and bathrooms, a charging station and oh yeah COFFEE AND COOKIES. Just take my money.

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    6 months ago

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    2 years ago

    Nothing but more problems when I TRY to have my vehicle serviced here. Don't except the staff help.

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    2 years ago

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    3 years ago

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    7 years ago

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    5 years ago

    Alex and Cory turned a bad situation into a good one. Thanks for the help. I love my CX5!

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    9 years ago

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    Page 1 of 2

    Ask the Community - Northtown Mazda

    Review Highlights - Northtown Mazda

    Our sales associate Matt Clark was very knowledgeable and personable and made the experience easy for us.

    Mentioned in 6 reviews

    Read more highlights

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    Basil Resale Sheridan

    Basil Resale Sheridan

    (39 reviews)

    Bob was my sales person and after visiting 4-5 dealerships and receiving really bad customer…read moreservice, it was so nice to experience a real, old fashioned, well rounded sales person. He showed us a few cars and when due to a small technicality we encountered a small issue with financing, not only did he fix it, he got our interest rate cut in half! He followed up and made sure we were taken care of. When a small issue came up with one of the keys to the Lexus, he was very responsive and although we have not resolved it yet, there's not a doubt in my mind that he will make it right. There was a small mix up in price during our shopping experience that nearly brought me to tears! (The car that I loved turned out to be a lot higher priced than I was told) and after walking away thinking I will have to buy something else, he worked with management and a couple days later was able to lower the price a lot...Now, I understand that this sounds a lot like a tactic and I've bought enough cars to know it; However, it was an honest correction and I'm pretty sure they lost money on the deal because of their commitment to customer service and the original error.... Overall, very good experience with this sales person and the company.

    BUYER BEWARE!!! My wife and I traveled from Pittsburgh, PA…read moreto Basil Resale Sheridan in Buffalo, NY after confirming availability of a used 2024 Infiniti QX50 Sport listed in their inventory. Local availability for this model--particularly AWD--was extremely limited, so we were willing to make the six‑hour round trip only after very clear assurances. Prior to the trip, I spoke directly with Sales Manager Patrick Schultz and his assistant Jose. I explicitly stated that we were driving from out of state and that we were prepared to purchase the vehicle immediately if it met basic, clearly defined conditions: the car needed to drive straight, show no visible body damage, have no unusual odors, and be in genuinely "great condition." We had already test‑driven this model locally and were not browsing--we were buying. Based on their repeated assurances, photos they sent, and their insistence that the car "drove like new" and had no issues, we proceeded. We added the vehicle to our insurance and brought a cashier's check for the agreed amount, expecting a quick transaction. Upon arrival on February 14, those assurances immediately unraveled. Before even leaving the lot, a red warning light was illuminated on the dashboard. During a short drive, my wife noticed severe visual distortion through the windshield, resembling a fun‑house mirror. Upon switching seats, it became obvious the windshield had been replaced with a low‑quality aftermarket product. The driver‑side door was misaligned and did not close smoothly, and the hood also failed to line up properly. After parking to investigate the warning light, it became clear it was related to the pedestrian impact / pop‑up hood system--indicating the vehicle had been involved in a frontal impact. Despite a "clean" CarFax report, the physical evidence strongly suggested prior collision damage and poor‑quality repairs. This was further supported by numerous HIGHLY visible paint chips, scratches, rim damage, and obvious touch‑up attempts--none of which appeared in the photos provided beforehand. For a vehicle with under 7,000 miles, this condition is unacceptable. More concerning is that these issues were either ignored or intentionally misrepresented by individuals who "do this for a living," despite our very direct questions and the significant travel involved. Offering to fix the issues after the fact does not resolve the underlying problem: this car should never have been presented as accident‑free or in excellent condition. We assume they were hoping we would go through with the sale after making the long drive from Pittsburgh. We declined to proceed and drove home. Integrity and honesty were clearly lacking in this transaction. While reviews suggest this may not be the norm, this experience was significant enough to warrant caution. If you choose to work with Basil Resale Sheridan, I strongly recommend avoiding Sales Manager Patrick Schultz and his assistant Jose. A clean CarFax report does not replace transparency, and neither does a verbal assurance. Good luck to anyone who actually purchases the Black 2024 INFINITI QX50 Sport, I definitely feel sorry for them. As of this writing, we are still waiting for any formal outreach or explanation from dealership leadership.

    Northtown Honda - 2026 Honda HR V Sport

    Northtown Honda

    (70 reviews)

    So what a way to turn a bad experience into a positive one in less than 24 hours!! I received a…read morespeedy response from the NorthTown Honda team Mike, Luke and Nick!! They connected me with my original salesperson Hawrra who was as awesome as she was before!! I was given such an amazing deal and treated with such care and kindness!! I was met at the door by the entire staff and I kind of felt like a VIP! lol I hope Hawrra NEVER LEAVES!! She deserves more awards for her service and salesmanship!! If you are looking for an easy stress free experience (which buying or leasing never is lol) I HIGHLY RECOMMEND HAWRRA at Northtown Honda on Niagara Falls Blvd. Now let's talk about the car!! The picture does not do the color justice. It is called Nordic Forest Peal!! It's more of a green hue. The interior is fabric which I thought would be disappointing since my trade in had all leather. I will miss my sunroof but this suv is soooo smooth! I love the all black rims. I just cannot express how happy I am that Honda really does care about their customers. Thank you HONDA for knocking it out of the PARK tonight!!

    If you have service done at Northtown Honda, on Niagara Falls Blvd, be wary of Service advisor,…read moreGregory Illenz. I went in for an oil change and ended up paying over $1,000. dollars in unnecessary costs. I spoke with other colleagues who agreed with my findings. Illenzs' tactics were underhanded and preposterous. After my poor Service experience, I was harassed by Northtown Honda via phone calls, texts, and emails to purchase tires and a new Honda. Based on this dreadful event, I bought a 2025 JEEP. I will NEVER purchase a Honda car again due to the experience with Gregory Illenz and the non-response (no apology) from Honda.

    Northtown Mazda - car_dealers - Updated May 2026

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