Waited two weeks for paperwork to be processed. Was consistently put into a "let me check with someone" loop from the sales manager to the impossibly poor follow up from sales person Mohammed and the genuine lack of interest the finance manager seems to have to sell someone a vehicle with good credit. Take your money somewhere else. edit: 11/29 Left multiple voicemails for the general manager and still have yet to receive any sort of communication back. Just reiterating how poor the follow up here is. read more

I usually never review anywhere but when I do, it's usually the place giving outstanding service. First making online appointment was easy, bought my car in for the very first time for annual inspection and maintenance. Everyone there is very nice and accommodating. Service was very swift and I highly recommend this place to get your car serviced for just regular maintenance read more

TLDR: In addition to two previous poor service situations, NorthTownMazda won't recognize that a 13 month old vehicle is rusting. Additionally, they talk to my daughter as if she's just some dummy who don't know the difference between BUGS and RUST. Never again with Northtown dealerships and because of that, never again a Mazda. Atrocious! YES, atrocious. Three separate times this Mazda dealer has had an opportunity to perform a basic requested service and at their absurd dealership pricing and all three times they fumbled. These are all related to a now 13 month old CX-30 Premium that we bought our daughter as a reliable vehicle to get her through college and early adulthood. Incident 1: Vehicle suffers a flat tire while on a road trip. Tire is not repairable, so dad sends daughter to the dealer because the car was months old at this point and the assumption was that Mazda will have the tire on the shelf and we can just quickly wash our hands of this. Well, they charged us over $100 more than I could have just bought the tire online for, for the convenience of taking it to Mazda for PREMIUM service. I accept paying that premium because, you know, dealership is supposed to be premium, professsional service. THE ISSUE is that when the donut was taken off the car, it was haphazardly tossed into the cargo bay of the vehicle rather than stowed in the proper secured position under the cargo area, leaving this part of the job I paid a premium for to the young college aged woman to figure out for herself. WE PAID THESE MUPPETS A PREMIUM TO REPAIR THE VEHICLE AND RETURN IT TO SPEC. I could have ordered the tire and taken it to the corner gas station for way less money and at this point, way less effort considering how far the dealer is from us. I did send a complaint to the dealership about this as the job is not complete, CRICKETS. F'n CRICKETS. We left the tire in the cargo area and she requested at the next service for them to place it properly in the bay. They ignored her, forcing me, the person who PAID THEM TO DO IT, to do it. AND, their tech scratch the shit out of the wheel near and around the lug bolt holes. The SECOND incident also involves a tire and again, same idea, "Mazda will have the tire on hand", only this time dad pulls vehicle into his shop and removes the wheel and sends daughter to dealership with loose wheel to hopefully correct the issue quickly so that we could just wash hands of it. We called first and were told "sure bring it down". Upon driving to the next county and bringing it down, they tell my kid "it will be ready in the morning", oblivious to the idea that rushing a loose wheel down was with the understanding that they could quickly pop a new tire on AT THEIR ABSURD DEALERSHIP PRICE and then send her on her way with a new tire. MUPPETS. Can you just take a step back and appreciate how oblivious (or vindictive) one would have to be to waste someone's, NO NO, a CUSTOMER's time like that? The final straw. Our now 13 month old, 19k mile CX-30 has rust seeping out of the drivers side mirror. I noticed it a couple months back and we're finally ready to address it. We waited weeks to get an appointment which is nonsense on its own when a brand new vehicle with your name on it is rusting. But beyond that, and like the other times I've encouraged my young daughter to be a confident young adult and handle similar interactions with Mazda, I feel like they're talking to her like she is stupid. I monitored the text conversation with the service department (post dropping car to them) and it read something like "Oh, that's bug residue" and "our detail department cleaned it off". So today dad took time out of his schedule to go to the dealer AGAIN, with daughter and just as anticipated, No it's NOT bug residue, and NO they didn't clean it off. And when dad pointed it out to the service woman and explained that "something inside the mirror is rusting and staining the paint on the brand new $36k car and that the corrective action for this is to remove the side mirror and FIGURE IT OUT", she explained that if we wanted it fixed, I.e. if we believe that our 13 month old vehicle shouldn't be rusting, we would have to pay out of pocket to have it corrected. HOW many more Mazdas do you think we will be buying? HOW many more cars in general do you think we will be be buying from the Northtown Auto Group? How many views world-wide do you suppose the video we will now make and post about our FAILING MAZDA will get? Mazda?? No, more like MazDONT. read more

Northtown Mazda - Mazda refuses to correct rusting 13month old, MAZDA MAINTAINED vehicle. - Car Dealers Near Me - Amherst, New York

I have brought two vehicles here for regular maintenance, and generally I'm happy with the outcomes. Appointments are easy to make online. Exterior signage on the building is not the best, so it can be a challenge to find the right service entrance upon arrival - there are other Northtown vehicle dealerships sharing the same parking lot and there is more than one service location, for different brands. Staff were friendly. The waiting area is comfortable and has a charging station for phones etc, free coffee and cookies, a vending machine with snacks, a tv (wish the remote had been available to change it from news though, would love to see sports on there!), and I saw coloring books and crayons too so kids can be occupied. It's four stars instead of five for two reasons - one, they misplaced my keys and it took an unreasonably long time to find them, and the second vehicle also took a longer time to pick up than I think it should have. Two, although they send video walkthroughs of several things on the vehicle (tire tread, etc), there is no description either in the video or in the paperwork of exactly what the video is showing or what things mean. Obviously green is good, red is bad, but... are those brake pads (my assumption) or something else? How long does it take to go from yellow to red on the little test things? I'd love more discussion or a flyer so I can understand what is being shared. read more

Continuously frustrated with Northtown. I had a service/collision repair that took over a month to fix. After it was returned to me, I had to go back multiple times. They missed a scratch and I had to return the vehicle, show them accident pictures that proved it was a preexisting scratch because they tried to claim I did it after the fact. I noticed that there was something loose in the area where they fixed the car, and I called to have it looked at. I made an appointment - the manager agreed and then I had to make another appointment to put it in the lift...after I made an appointment the first time. They lost my keys when I was supposed to pick up my vehicle and I sat there for 45 minutes until they found them. All together, with all of their errors and terrible work, I returned 7 times. The actual car purchase was also frustrating. They had a model that I liked and immediately stated that they couldn't budge on the price. So, when I left and they called the next day I informed them that I found the same car for less, and then they seemed very willing to accommodate my requests. I had to make a separate appointment for the registration that wasn't ready, and when I arrived, my salesperson was off and had no record of telling anyone else that I would be coming. Once they get your money - clearly any service is nonexistent Save your cookies, and invest that into some real help. read more

This is where I get my car serviced and I have always recommended them because of their outstanding customer service. This last service visit was a tad disappointing as I showed up to pick up my car when they called to tell me it was ready, only to wait nearly 20 minutes for them to pull the car up for me to drive away. Apparently there was a back up in the car wash, but it seems like it shouldn't have taken so long as there were only 2 of us waiting. They also quoted me nearly $1300 to get both sets of brakes replaced which is just astronomically high. Overall though the service here is typically unmatched. read more

Brenton from Northtown Mazda was helpful during the car buying experience for my new car. He answered all questions and followed up when asked to. Got a great certified pre owned vehicle. read more

Nothing but more problems when I TRY to have my vehicle serviced here. Don't except the staff help.

I had great experience here as first time Mazda owner. They answered all my questions and worked with me to find something that fit exactly what I was looking for. I was never pushed or rushed and process was very easy. read more

ok when I was in the market for a car they said they say they didnt have the car I was interested in and would have to find it. They indicated that I would have to put a 1000 deposit on it for them to look but told me if I did this I would have to sign and guarantee that I would take the car even without a test drive. I am not sure but am sure this might not be 100 percent legal. I told them no way, are you crazy? Needless to say I will never set foot in there again. If I could give zero stars I would. Stay away. read more

There are three cardinal life rules everyone knows: 1) Surround yourself with people you love. 2) Floss regularly. 3) NEVER EVER go to the dealership for service! Well, Northtown Mazda makes me break at least one of those rules. I have a 2012 Mazda 5 that I bring in annually for inspection, and whatever work it may need. And I have been 100% satisfied with the service and repairs every time. I have been coming here for a few years, and usually get the same mechanic. Super-friendly guy who explains everything to me with kindness and patience for my non-automotive brain. The desk staff is really nice, as is the shuttle car driver too. They are usually the same people over time, it must be a great place to work. The last couple of years I've had to get work done that required my car to stay a couple days. They readily and easily provide me with a loaner for as long as needed. It's like a little car vacation every year, driving a sparkly new model for a few days for free! :-) When I do get my ole' reliable 5 back, the work is always done well. Perhaps it is somewhat pricier than had I went to a local garage. But when we moved home from Binghamton (where we bought our 5), I didn't know a reputable garage to trust, and just bit the bullet and went to the dealership. I can get out of there for under $700 annually, and they do a bunch of things with work I can trust, so in the end it's worth it. And they have free warm cookies in the waiting area! And bottled water! I sometimes wish they would take longer just so I could lounge in peace with my cookies and water in the comfortable chairs by the fireplace. :-P So I'll continue to break at least one cardinal life rule, and keep coming back to Northtown Mazda each year for my inspection and repairs. It's really phenomenal service! And, okay, you caught me ... I don't floss as often as I should, so guess I'm breaking two rules overall. At least my car runs great! :-D read more

Northtown Mazda - Coffee, cookies and (hopefully a passed) inspection. #KnockOnWood - Car Dealers Near Me - Amherst, New York

I spent way too long waiting after i had already been there the previous day and submitted my credit app in advance... three hours, and you'd think they would have mentioned that my only requirement of a remote starter was actually not a remote starter, but there's an app i can use! I had the app with my GM but never used it because I don't want to use my phone to start my car! I was not told that is the ONLY WAY TO REMOTE START until it was too late!!! It was the ONLY THING I ASKED FOR!!! The app is supposed to be an added feature, not a cumbersome excuse / replacement for remote starter! They knew there has already been complaints and people looking for ways around it, so I know they kept me in the dark on purpose!!! I was told I would get a call from the sales manager when a part comes in that i asked for, so now I am just building anger until he finally calls! why make me wait??? read more

Any place where I can eat free cookies in front of a fire place while watching HGTV is perfect in my book. The service staff is amazing. Only giving a four because I really wish we didn't live in a world of car buying and having the salesman go between me and their boss. It's a 6 hour ordeal anywhere and I think Northtown could be a leader in making it a better experience but they are not. Anyway, after the car buying is done, the service at this dealership is WORTH IT! Oil change and tire rotation packages are available, clean waiting area and bathrooms, a charging station and oh yeah COFFEE AND COOKIES. Just take my money. read more

Northtown Mazda - Is it wrong that I look forward to getting my oil changed here?! Mommy's secret relax time + free cookies and coffee. - Car Dealers Near Me - Amherst, New York

I have had awful customer service here, both with service and with sales. My 2019 decided it didn't want to work anymore. The first time it was in the shop for 3 days, and I was not offered a rental. I also was not given the paperwork. They said they would mail it to me, which they did not. The second time it was in the shop (1 week later since the problem was not fixed) it was there for 28 DAYS. I was never given any updates from service, I was the one always calling. I even asked for them to specifically keep me updated, which they did not. When I was finally able to pick up my car, they left me with only 10 miles of gas. If I did not have my wallet with me, I would have been SOL. I spoke with Mohammed, a sales rep, to discuss the lemon law, which my car qualified for. He LIED to me, stating the lemon law only works for the first 90 days, where any simple google search tells you otherwise. He was hell bent on selling me a new vehicle, since he agreed mine was a "lemon", where I would be out the 9k I had already paid for it. When I brought up the lemon law again, he brought me a copy of the lemon law, or what he tried making me believe was it. He in fact handed me the limited dealership warranty instead. When I went to bring that form home with me, he quickly snatched it away, saying I didn't need it. It's because he knew he was giving me false information. Luckily, I took a picture of it first. The next day, I called and left 2 voicemails with two separate managers and never received a call back. The third time I called, I spoke to a manager named Patrick who told me he would look into things and call me back. It has now been 5 days and I have heard nothing from anyone. At this point, I am just going to let my attorneys handle the situation. Needless to say, if you want good customer service and do not want to be swindled, DO NOT COME TO THIS DEALERSHIP! read more

After purchasing my '16 CX-9 last summer in a different state -- and moving -- I was hoping I found a dealership that would be good to take my car for regularly scheduled maintenance. And thus far, Northtown Mazda is just that. I was able to schedule my 7,500 maintenance online, along with requesting a car service or shuttle back to my home. When I arrived, the associates in the service department immediately greeted me, confirmed my car's needs for the day, and walked me to the customer seating area t wait until the shuttle came. Like other Mazdas, this area was clean, had a television, ample places to sit, and a play space for kids. But unlike other Mazdas I've been to, this one had "bar seating" with various charging stations -- including chargers to use in case you forgot yours. ... And they had some damn tasty chocolate chip cookies, too. I only had to wait 10 mins before my shuttle came, which is really just a Northtown can that takes you back to your house. What's great is that it only took Mazda what felt like 90 mins (I was working and not paying attention to the clock) before I got the call that they were done and coming back to pick me up. Checking out was a breeze, and after a few associates spent some time trying to reset my mileage reminder in my car, I was in my way. So I have no complaints about my experience. The only reason Mazda loses a star is because their parts department is in the back of another building between other dealers -- aka "No Man's Land." read more

Northtown Mazda - Waiting and working. - Car Dealers Near Me - Amherst, New York

To begin... I HATE CARS. I really hate buying cars. I had to replace my 10 year old Mazda 3 (it was still good, but... 10 years old) and decided I wanted to stay with Mazda (not sure I could again, but I'll get there). Buying a car during COVID was actually great because no one accompanied me on my test drive or could really try to "sell" me on the car. I went in, knew what I wanted (CX5 Grand Touring with heads up display AWD in Black; very specific) and worked with a salesperson who was able to get down to my price point with a little negotiation. The actual purchase experience actually went really well and I was pleased for the most part. I don't think my salesperson really knew the features of the car they were selling me (wasn't able to demonstrate how to use the heads up display without watching Youtube), but whatever. They also didn't go over all of the features of the car or make sure that I was getting everything I wanted (e.g., I wanted remote start and assumed it would come on this GT model, but it didn't...had the salesperson asked me about that feature I probably could have been upsold...anyways...). What I was *unhappy* with was the service department. After having the car for about 500 miles, I started to notice a "squeal" when I backed up... on a brand new car that was unacceptable. I took the car back for service and was basically told that it's a known problem and to turn up my speakers so I couldn't hear it. Unacceptable. I complained to corporate and they asked me to bring the car back again... I did so and suddently they were able to clean up the rotors and voila... no more squeal. Why couldn't that be done the first time? Needless to say, I'm not going to be taking my car here once it's out of warranty, but until it is they will be hearing from me. The amenities are minimal (this isn't Lexus...) but adequate. Show room is usually nice and clean and inviting; can spend a comfortable time there while you wait for your under warranty only service---otherwise go somewhere else. read more

two stars rather than just one because we had a good experience buying my wife's pre-owned 2016 CX-5 there last year. our satisfaction with this business ends there. we have had significant issues coordinating service appointments, & there seems to be considerable miscommunication within the service department itself. we're not serial complainers. in every interaction, whether in person or on the phone, we treat the folks we're speaking to how we want to be treated. however, it is so complicated to schedule an appointment & get consistent information between representatives on the phone & in person. informed by our experiences with the service department, we've decided to take our business elsewhere, & we would strongly recommend steering clear of this dealership. read more

Had a terrible experience here! The salesman agreed to help me look at a few different types of vehicles and then lied to me saying they were all out of my price range except for the one he could offer. He also offered way over my price range and told me there was nothing more he could do to help bring it down... even if I had a cheaper estimate from elsewhere. It was like they didn't want my business...? Another salesman reached out after I stopped working with the one and basically said he just wanted me to respond so that he could take my name off their call list... I said I was no longer interested in working with them and he responded with an emoji! (Unprofessional) Found a much better deal with a much more reliable salesman at another dealer. Don't waste your time going here! read more

Alex and Cory turned a bad situation into a good one. Thanks for the help. I love my CX5!

What does one say about a car dealership? It's never a pleasant experience. Even if you're going in for an oil change you're waiting for them to tell you that you need an air filter or that your wipers are old. It's a conversation as old as time (or as old as Henry Ford). I've found Northtown to be really pretty solid. I've leased and financed without issue. I'm on my third car with Northtown. They're a car dealership. They want to make the best deal they can. It's a chess game. Any dealership is. Your mileage may vary. Northtown service is EXCEPTIONAL. They've addressed several items for me and kept my car in top shape. They know what they're doing when it comes to servicing my vehicles. They know Mazda. read more

Don't go to this store. The salespeople have a first come first served mentality. I went with my mother about seven years ago. She wanted to purchase a Mazda 5. The salesman who was supposed to meet us was "busy" with another family. We got another salesman who didn't give a care until, my mother said that she wanted to purchase the car in cash. It took forever to get the paperwork done. Then the sleb salesman got all smiley and went to the back and came out with a warm chocolate cookie. What a joke. Purchase a nissan car.... any car instead. Also, get a used car. read more

MICK IS GREAT. I've worked with many types of car sales people. Mick is extraordinary. Mick not only was knowledgable about his product, he was also not pushy, and managed to give me what my requirements were. I'm not an easy person to please when making large asset purchases. I know what I want. Mick made it happen. His background in finance, and good people skills make him a rarity among most car sales people that I've worked with in the past. Additionally, Alex, the sales manager was not only professional, but also worked hard to get me what I needed. Further, I am now typing this review on my iPad using the new Northtown Mazda's revamped lounge area complete with free WiFi, charging station, delicious chocolate chip cookies, bottled water, and plenty of seating. Buying a car is often stressful, Northtown Mazda made it as easy as I've encountered. read more

I returned because it was where my bf leased his KIA from Matt Baglio. I traded my Honda for a Mazda 3. I recommend going on a week night as a opposed to a Saturday. I was there for 4 hours and we couldn't complete the deal because there was too much going on. They are a very popular dealership. So its very busy on Saturday. They did have me test drive with a new salesmen Chris Duffey. I applaud his constant contact with me a few days later. He was off the day I decided to purchase and when I couldn't get anyone at the dealership he called Matt for me. Matt scheduled delivery and had it ready with a full tank of gas, registered the same day. Very pleased. I love my new Mazda. I received a $1200 rebate. This is also my first lease. So far so good. The only reason for the four stars. Make sure you read your lease contract. My bf asked for 14,000 miles and ended up with 12,000. I asked for 14,000 miles they had 10,000 on the contract. They immediately corrected it. The dealership is full service, meets your needs and the Platinum plus program is very nice. Thanks again. read more

The worst dealership I have ever bin to. AGIAN I RECEIVE a crappy internet manger response... I spent hour there was told to come.. wasted gas time and effort for nothing.. they never tried to make it up read more

I have been to Northtown Mazda 3x in the past month, and every time I go, the team is really GREAT! I highly recommend this location to anyone who needs to buy a new car or service for their car. The gals at the front desk know their stuff! They're so welcoming, knowledgable, polite, professional, and efficient! Thank you Sarah and Taylor for everything and providing excellent service; I greatly appreciate it! read more

I recently took my 2016 Mazda in because I received paperwork in the mail about a safety recall, I called that same day to make an appointment and they fit me in just two days later! The customer service aspect of my visit was incredible, the service department itself was clean and professional, and they called me within 3 hours to let me know that they were finished inspecting my car! My tire pressure was a little low so they serviced that, along with a full inspection to see if there was anything else my car needed. I didn't buy my car from this particular dealership, but I wish I would have! Overall amazing experience. read more

Had a great car buying experience! I was very indecisive but Sachin was very patient with me, and helped me narrow down my choices considerably by figuring out what was important to me (getting all the new safety features and tech without sacrificing speed and fun)! He even accommodated me driving cars to my house to be sure they would fit in my narrow driveway! Their pricing was extremely competitive. I would highly recommend going to Northtown Mazda! read more

I had excellent service when I was buying my used Mazda CX-5. I knew what I wanted and they made it very quick and easy. My salesman - Mohammed Al Faouri has been very good with responding to any questions that have popped up since. read more

Half way through this Mazda CX-5 lease and still feel this is the worst decision I have ever made! Hopefully a lawyer can get answers as to why I was involved in a shop and bait deal....Surely, one must know that Mazda Corp. changes how they treatment a customer once you sign a lease agreement... People, research and investigate your options prior to signing a lease agreement to learn how future support will be handled if technology hardware they sell you on never worked properly from day 1 AFTER signing the lease agreement. So sad large corporations have to do this... I was told my the "salesman" that he was not selling me this car and was working in building a relationship to sell me my next car... YEAH RIGHT! Hopefully, you will not be in business by then.... read more

I went in for service on my Mazda 3 and had a wonderful experience. Shawn and Taylor took care of me, they were very nice and helpful. I would definitely recommend this service department to anyone! read more

I would say 3.5, I will continue to update reviews as my relationship continues as I will have my car serviced here. So after my last review the GM, Erik, did get ahold of me after Luke (responded on Yelp) and/or a representative from Mazda alerted him to the situation. Had a conference call with Matt, Drake and him. I explained my concerns and the reason they believed was the error was due to the fact that I must have tried out the car when it hadn't gone through the complete inspection...why it was being advertised CPO online the next day, I don't know. Everyone seems to have missed the damage to the bumper and vibrations that was cause for 2-3 balances. We agreed I would pick it up the next day and bring it back to the body shop the following week. Meanwhile I was still in the rental of the same make/model that was causing tremendous pain due to the ergonomics. The seats are made for the average American and I am a lot smaller in stature, not the dealers fault but was told later they had heard a lot of complaints about the new IHS standard headrests, particularly in this make, so... Saturday morning I arrived just after 9, met Erik and said I could not take the car and could we work something else out with another car. I had some in mind. He agreed and I am extremely appreciative, good start to re-build a relationship. Finally decided on a car $1000 more than my original. I was there from 9-4. Hiccup with the banks because Matt had estimated my gross income based on my net on my first application (I get auto deposit and don't see stubs) and it was off from what I wrote on the new application and what my stub (requested from my employer) showed. Thing is, I sent the stub on Tuesday and the APR remained the same. Suddenly the banks were rejecting based on the difference including the one who originally lended to me. Now my APR increased over 1% with the "only bank that would take it". Does not make since as Bank of America asked for my stub, it was provided to Gary (finance) 4 days prior and suddenly they had an issue...Multiple times I said my credit union would be happy to take it but was told different things from they don't work with CU's to the rates with them might be too high. So now I have a payment $37 a month more than what I wanted, more than my comfort zone, and I voiced that to Matt but had to get going. At least my car won't kill my back now though, so I am glad we could work that out, even if it did make them more money. 5 star/A++ interactions with customers, welcoming and personable manner, and empathy from each worker there. I would be happy to have most of these people as friends outside of this environment. 6-7 hours passed by fairly quickly. 4 star/B on communication 3 star/C on working out a finance deal comfortable for the consumer considering the rest of the experience... Trust is not won back so easily as "let's make this right" "we think this might have been what led to the problems of the CPO (being damaged)"... It's wonderful to have been able to "swap" my vehicle for full price I paid (I am thankful for that) but I never really had it to begin with, I basically had it for a test period (don't know if this dealership does that) and brought it back with the same issue that was supposed to be fixed, plus another. Then I purchase a vehicle for more money and then gets gauged on financing. There should be full transparency where the consumer can be present during the deal made with the bank in such matters. I would recommend people think of purchasing here, the customer service alone is superior to other competitors. read more

I purchased a 2017 Mazda CX-3 this week at Northtown Mazda. Going in, I did not know exactly what I wanted to purchase. The entire staff was fantastic and very knowledgeable. They were not only able to answer all of my questions, but also able to assist with my insurance and registration on site. This was extremely convenient. I highly recommend Northtown Mazda! read more

Just bought my first Mazda, and would highly recommend this dealership. Matt was my salesman, and he was easy going, not too pushy, but made me feel confident about my decision I made on a CX-3. The dealership has a nice lounge area with coffee, water, cookies, and other amenities while you wait. Everyone was very professional, yet down to earth. Matt was honest through the whole car buying process, and I never felt rushed into a decision. The day I went to pick up the car, I arrived a little early, and one of the staff members welcomed me inside and was very accommodating. I am happy with my new car, as well as the wonderful customer service I received at Northtown Mazda. I've been to several other dealerships in the area when I was car shopping, and I was impressed with Northtown the most! read more

We were car shopping for either a Mazda CX-5 or a Honda CR-V and started with Northtown to look at the Mazda. We really liked the features and the car. But we ended up being dissatisfied Northtown buyers. Our sales associate is a good guy who is newer to the job and has very little authority, based on what we experienced. Most questions turned into a "let me check" situation. We knew the TrueCar value of the car and let them know that we were expecting that average price, but when it came down to talking numbers, they greeted us with a number that was the MSRP less a Mazda rebate. Ta-dah! We were amazed and insulted to realize that Northtown's management would think we didn't know simple math. When we pointed this out, there was a sheepish "Oh...I see what you mean" reply. There were apologies for the "miscommunication" without any effort to improve our perceptions of them. But ultimately we were offered a price that worked. Very unfortunately for us, we ended up waiting for associated paperwork for 3+ hours. Our sales rep did let us know in advance that we might wait a while for it, but never did we imagine sitting in a drafty part of a dealer showroom from 3pm until 6:30pm. Maybe they could have sent us out to a movie or encouraged us to go do errands and come back? We twice checked in with the reception desk to see whether we had been forgotten. Ridiculous. Where's the customer service? On the positive side, I think the sales rep and manager are decent types. Unfortunately, they don't appear to have had the benefit of full training and empowerment to help make the situation right. We had a much better experience with another dealer regarding the CR-V who did so many things right that we felt like we wanted to be part of their long-term family of customers. Quite a difference. UPDATE: I received a conciliatory call from the Manager at Northtown soon after this posted rating. Alex was open to the feedback I provided as to where the exchange of communication wasn't up to par, and his open manner was appropriate and convinced me that he would likely take this to heart. He specifically asked me to give Northtown the chance to make amends and offered some complimentary services. Alex handled this well. read more

Donny and Paul were great to work with and did all they could for me. Love driving my new CX-5. Highly recommend them and Northtown Mazda Lance B. read more

We live in the Southtowns and have been talking to dealers in the area. We knew what we wanted and had researched it well. Of course, we called the Northtown dealership for a quote. We knew that Mazda had special offers on the 2015s (either 0% APR or a rebate). We had a budget which was 20k and we told them this. The sales rep asked what he needed to do to make us come in that day, and we said that if he brought the price down to our budget (knocking 2k off) then we would buy the car. So he calls back saying "Okay, I talked to my manager and we're gonna get you as close as we can to that number." So straight away we go to the Northtown dealership, we test drive the car, and we're ready to sign the papers and all. However, we find out that his "discounted price" was post-rebate. So technically he's only knocking off around 500-600 from the MSRP, and he already made the decision for us that we would take the rebate over the 0% APR... I'm not sure if he thought we didn't know that Mazda had some deals ongoing or what, but every time, we went to a dealer, it was always MSRP first and then, they'd give a discount, and then whatever deals they had ongoing. But this guy already chose which offer we would take, and included that in his "discounted price" just to make us come in. So we clear everything up, but it becomes evident that this sales rep's mood changes. He starts "schooling" us on how business work (not jokingly but serious, clearly annoyed and disappointed). He goes "I can't sell you the car for less than how much we bought it.... How do you think a business works?... Do you think businesses work that way?" This is a year old car by the way - 2015 - not the newest model. He clearly is not willing to admit that he made a mistake as well, but rather he wanted to point out that it was our mistake. Yes, both parties had their own assumptions and thus there was a misunderstanding. But according to this guy, he was definitely right and he wanted us to see the error of our thinking. For probably about 45 seconds, he's just schooling us, while I quietly sit there thinking "err okay, what a waste of time, now what". Finally, he talks to his manager and his manager comes and handles things for him. The manager was polite and professional and maybe we would've proceeded if we talked to him first but the sales rep already left a bitter taste in our mouth. The manager knocks 500 more from the price pre-rebate so at this point it's only 500 more than our budget, but because of what happened, we're now not ready to pull the gun. We say that yes, if we were gonna go through, we would take the rebate and we would finance the car at a lower percentage via another institution - which then makes the manager say "what if we could give it to you guys at the same rate?" The sales rep tries to apologize and salvage the situation. He tries to make small talk again, but I'm ready to walk out and go to the southtowns. So on Monday, that's just what we will do. Research well and don't be pressured into anything. --- Edit: The manager called us and was very apologetic about our experience the night before. They even sent us some gas cards to make up for our lost time. We appreciate them reaching out to us and for welcoming feedback. read more

This is my third Mazda since 2011. I'm treated so well, not only buying a vehicle but in the service shop, that Northtown can expect me as a regular customer. read more

I got a hole in the side of one of my tires. It was a Kia. Called northtown Kia and was told that they may be able to get it replaced by Wednesday. This was a Monday. I have bought my last three cars from Kia. Had them transfer me to the Mazda store. They told me that they would squeeze it in that day. Had it back four hours later. Kia lost my business and Mazda most likely will get my business within the next four months when my lease is up read more

This is the first time I've experienced bad business with northtown. Generally I praise them on their service and business practice. This time around I was sadly disappointed. My tire pressure gage was going off and I have experienced this issue before when my tire sensors were cracked so thinking it's the same issue I took it in and they advised me yes it's definitely the back sensors I paid $323 I was completely find with that price(and my vehicle was with northtown for 3 days), but 34 miles later the gage comes back on, and I took it back in. Northtown had my vehicle for another 3 days and I'm completely OK with this. On the 2nd day I was called and advised in order to figure out what the issue was they had to call for mazda support and verify why the gage keeps on coming on cause they have replaced the sensors. Well I was advised that I had to pay 141.38 to just get this information . They advised me the sensors were the issue the first time around now I am being charged for a diagnostics test. I find it almost criminal to charge someone twice for the same issue that was not caught the first time. This will be my last time going for service at Northtown unless there is a recall on items in my vehicle, and I will never purchase another vehicle from Northtown. Invoice # 228842 read more

Had a great experience with dealership. Traded down in car class and wasn't pressured to get add ons or anything to make up the price. My sales rep Matt Baglio was very helpful. I would recommend him again. read more