My inspection was a couple of days past due, so I needed an appointment quickly. I booked online Saturday for a Sunday appointment, and about a half hour before the appointment, I got a call that they didn't have any technicians in to complete a state inspection. The guy who called told me I could go to their location on McKinley if I wanted to get it done that day. However, there was a good bit of a wait, so I ended up going home and rebooking online for a weekday appointment. I got to my appointment about ten minutes early and when I walked in, the man at the counter asked me, "You here for an inspection?" and called me by name. I confirmed he was correct. It felt good to be expected. They took my car back immediately and were done very quickly. Their waiting area is comfortable and clean. Parking was easy. The location is convenient at the corner of Southwestern and Camp - easy in and out if you're making a right turn! read more

BEWARE -- I will no longer be taking my vehicle to Pep Boys. I brought my car to Pep Boys for what should have been a routine rear brake and rotor replacement. After leaving the store, I immediately began noticing scraping and clunking noises coming from the rear of the vehicle. After inspecting the car myself, I discovered that the brake caliper was scraping against the inside of my wheel, causing visible damage. I brought the vehicle back to Pep Boys the very next day and explained the issue to the manager. After they took my vehicle into the shop to inspect the situation I was repeatedly told that when he looked at it, "everything was fine" and that "maybe something got wedged in it." I showed him pictures I had taken on my phone clearly showing the caliper scraping against the wheel and the resulting damage. Even after seeing the pictures, the manager continued to insist that everything was fine when he looked at it and responded, "What do you want me to do about it?" When my vehicle was returned to me, the caliper had been moved back into the correct position, and the damage to my wheel had been spray-painted over. The manager refused to acknowledge any problem and made no attempt to compensate the situation. The complete lack of accountability and the way my concerns were dismissed is extremely concerning. What else will they lie about? I will never bring another vehicle to Pep Boys again. read more

I had my NY inspection performed here and was delighted with the quick, professional service. Nobody trying to push expensive extras. I moved to Hamburg last year and was anxious about finding someone to trust. I loved their website and was delighted in my ability to self-schedule same day service! read more

Took my BIL's car in for an oil change since I'm currently borrowing it. They were able to get me in for the same day and my car was completed long before my appointment was even scheduled. I'll definitely be coming back here for any maintenance needs. The guy working the counter was super friendly and helpful as well. read more

The manager of this store is a con-artist. We phoned ahead for specific tires and were told they were in stock, drove 45 minutes, only to be told they didn't have the tires, and then that we should buy more expensive tires, lower miles, because all tires rot out after 3 years so buying higher mileage tires is pointless. All of this was said to me, a woman, while my boyfriend hung in the back. At which point, my BF told the guy in no uncertain terms that he had wasted our time, was lying through his teeth, and was a complete buttwipe. The guy then threatened to call the police because he is more than willing to setup the scam but doesn't want to deal with somebody calling him on being a scumbag. Corporate was contacted regarding this experience, which lost PepBoys $800 and a lifetime of additional business, as I "shared" with all of my facebook and nextdoor friends so they wouldn't drive out of their way in order to be conned into buying more expensive tires by a liar. However, it needs to be said that if PepBoys employs such a person, as a manager, that its hard to believe that they aren't dishonest in other ways. read more

manager called me and I went back and found out that I was right, the work was NOT done at all. Work was completed under manager's supervision. I am glad he was honest and did the work but still I shouldn't have gone through that in the first place. Not a good feeling and won't go back. read more

If your ignition sticks you can jiggle your wheel and you won't have to force or break your key in an old but stable Focus. I've known this since the first time it happened years ago yet keep having to be talked down to about it twice by the same older man at Cleve Hill and twice with the same guy here. He also went out of his way to repeatedly explain to me how easy it is to cross Camp & 20 walking after I just told him 5 cars almost drove right into me at red lights and roundabouts and also I've had countless loved ones killed in auto accidents. The confusion would've ended sooner if he realized why I was randomly an hour early. I figured that you when I looked at my phone and remembered I never change my car clock for months because daylight savings is stupid. When I informed him I know how to properly cross a street and insisted it wasn't what he was implying at all. It was. Oh yeah, I have a photographic memory and he shouldn't have to know my current sitch to not speak to me like that. But they all do. I was a few miles over for next auto change and made it seem like I should get it done now before I pay for the only tires they had available for me. LOVE going to auto places as little as necessary. I'll get my oil changed very soon elsewhere. Oh yeah I was the Asian one if they don't recall. Female. He looked like that dude beavers or whatever on broad city. But he wasn't acting. Money well spent because I refuse to try another place therefore had no choice. Thank you SO much. Glad I decided to give them my money instead yay read more

Pep Boys - Waiting area. Glad it got done an hour early on accident with me having to realize why after a GREAT convo. - Auto Repair Near Me - Hamburg, New York

Saved me 175.$ on. Set of tires . Very nice to work with .in and out in great time They are very helpful and pleasant to customers

This location is great. Don at the front counter is such a nice guy and seems to go the extra mile on pricing. Today was my second time at this store and left very happy. Went in Nov of 2022 and got 4 new tires installed. Everything was done in a speedy fashion. Today I was there for an oil change and again same speedy service. Make sure you make an appointment. read more

Excellent service shop in Hamburg. Both my husband and I have been going here since we moved to Hamburg in 2015. We both have had state inspections, oil changes, new tires, and brake replacement completed at this shop. The staff is very friendly and honest. They do not try to upsell you on work that's not needed. I always feel like I am being taken care of at this shop, and I don't have to worry about being taken advantage of. The shop is closed on the weekends, but they do have extended hours until 7pm on Tuesdays and Thursdays. The online appointment scheduling system is easy to use, and the shop replies quickly via your preferred method (text, e-mail, or phone call). I would recommend this shop to anyone in the Southtowns area! read more

Don and this pep boys location always supplies superior service at a great value. When things go awry, which often do with car services, they always make it right. Appreciate having these guys in Hamburg so conveniently located to our home. read more

Had good experience going there, no pressure like other places. Will be taking my business there to get work done.Have takin a couple of vehicles there, very reasonable and friendly. Would recommend. read more

Thes guys are so helpful! Did not try to sell me anything I did not need. Waiting space was clean and calm.