My inspection was a couple of days past due, so I needed an appointment quickly. I booked online…read moreSaturday for a Sunday appointment, and about a half hour before the appointment, I got a call that they didn't have any technicians in to complete a state inspection. The guy who called told me I could go to their location on McKinley if I wanted to get it done that day. However, there was a good bit of a wait, so I ended up going home and rebooking online for a weekday appointment. I got to my appointment about ten minutes early and when I walked in, the man at the counter asked me, "You here for an inspection?" and called me by name. I confirmed he was correct. It felt good to be expected. They took my car back immediately and were done very quickly. Their waiting area is comfortable and clean. Parking was easy. The location is convenient at the corner of Southwestern and Camp - easy in and out if you're making a right turn!

BEWARE -- I will no longer be taking my vehicle to Pep Boys…read more I brought my car to Pep Boys for what should have been a routine rear brake and rotor replacement. After leaving the store, I immediately began noticing scraping and clunking noises coming from the rear of the vehicle. After inspecting the car myself, I discovered that the brake caliper was scraping against the inside of my wheel, causing visible damage. I brought the vehicle back to Pep Boys the very next day and explained the issue to the manager. After they took my vehicle into the shop to inspect the situation I was repeatedly told that when he looked at it, "everything was fine" and that "maybe something got wedged in it." I showed him pictures I had taken on my phone clearly showing the caliper scraping against the wheel and the resulting damage. Even after seeing the pictures, the manager continued to insist that everything was fine when he looked at it and responded, "What do you want me to do about it?" When my vehicle was returned to me, the caliper had been moved back into the correct position, and the damage to my wheel had been spray-painted over. The manager refused to acknowledge any problem and made no attempt to compensate the situation. The complete lack of accountability and the way my concerns were dismissed is extremely concerning. What else will they lie about? I will never bring another vehicle to Pep Boys again.

Came for an oil change for my Ford Escape and they somehow broke the clips or connectors on the…read moreheat shield so I it keeps on falling down. I have come back three times to them and the problem still isnt resolved.

To provide a little context, my drivers rear tire has been leaking a LOT of air over the last…read moremonth. I haven't really addressed it besides filling it with air at Mavis because (to be honest) it was a headache i've been putting off. I stopped at the Mavis on Transit on my way home back to Rochester for air, and their pump wasn't in service. Their mechanic Burra came outside and told me to pull around to the side and he'd put air in it. Without me even asking, he tightened my valve stem which was loose and offered to patch my tire. Granted, I didn't come here expecting to pay anything, but I knew it needed to be fixed and he got me right into the garage on the spot. Truly some awesome folks that work here, especially Burra, who show they care about the people who stop in. If i'm in Buffalo and need a new tire, I know where i'll stop now!

I came here from west Senec/elma to get tires done on my mothers truck because my friend worked…read morehere and recommended it until I found out when I arrived they have fired their best technician because he was in the er for the previous week for lime diseas,not only did they fire him the techs that they had working on my vehicle were not competent to fill up all the tires to the same psi and failed to check for leaks driving back home the front tire kept on leaking air which shouldn't be happening after spending over 1,100 on tires now I am here again on another day off for them to fix the problems that were never there to begin with and shouldve never happened would not recommend anyone coming here for any kind of work

Thank you Selena! (Hope that's the way she spells it). The front desk staff are so kind and make it…read morea much nicer experience than other places I've been to. I can't imagine it's easy work being a mechanic, so I want to thank that team, too. I almost always come here for my NYS car inspection and I was surprised when my car started making a rattling sound *after* they replaced a part for me. I came back two weeks later expecting the worst- that I'd have to pay again for service to fix something that might be a result of their recent work. I am SO RELIEVED I was wrong! In an hour they stoped the rattling sound with a simple tightening of my heat shield and sent me on my way- didn't have to pay any service fees. THANK YOU for keeping my trust! Ideally the heat shield would have been tightened properly the first time, but I also recognize the convenience and luxury of having people work on a car for me. These guys are always busy, so I still want to give 5 stars again just for keeping my trust! Who can blame them for having to work fast to see as many cars as possible in a day?

I have been going here for an oil change for 10 years - same price. When I went in to have my oil…read morechanged recently, I was told I could no longer have the usual oil change, that I paid $39.00 for. Now , according to "policy" I now have to have the oil change that costs $90.00+ , for the same car that I have been taking there for years. I wonder if this has happened to others. I know prices have gone up, but I suspect price gouging. I will never go there again. I started going to the one in Hamburg several years ago - no problem. The center on Ridge Road in West Seneca is the one I have been dealing with.

These guys got me in quickly and helped me out with a problem while I was in town for a family…read moreemergency. Good people work there

Though not the cheapest shop nor the closest to home, we've trusted this Kings location with our…read morecars for a number of years now. My favorite thing about this shop is the way they do their estimates: they don't. Give them a call and you will know exactly how much you're going to pay for your service before you even set up your appointment. The staff members are super friendly and helpful. They generally get the work done in a reasonable amount of time. The work done is always top notch. They don't seem to cut corners here. If you're looking for a trustworthy "no bullshit" shop, this is the one to go to.

I like to start off but thinking Aymen for his time and great customer service. Can't think of…read moreenough and the work that he's done on my car so far. I'm really happy with the work he has done so far....I was getting my car ready for inspection, a lot of places turn me away cuz they were not doing them the rest of the day according to their business hours and he's the one who took me in and did it and thank God for him. Otherwise I'd still be out here without an inspection. Thanks again to kings auto....

I've been going here for 20+ years and my exp this past Saturday have ended it. the mech in all his…read morebrilliance said my windshield wipers were torn. the ones I put on the week before. I arg with him he says blame New York State. the new manager couldn't even find the tear. if you use this Monroe at this location beware they are going to take advantage of you and pile the bill up. don't trust these crooks

Break fluid leaking. Went to this place to change my break pads and disc which cost $1600. One week…read morelater the breaks stopped working. Brought it to the shop and the manager without inspecting the car said to me this has nothing do to with them and I most likely would have to pay for the service. Again he did not inspect my car and was not the one that worked on my car the week prior so how could you be so sure. Left the shop since I knew they would charge me more. I put break fluid on my own and noticed that was leaking. Meaning that they gave me my car with a leak after I paid that much and did not took ownership of their mistake. Would not recommend.

Don't come here if your a woman unless you enjoy having your concerns about your car ignored and…read morebeing spoken to like your dumb. The worst customer service experience linked below was a part they pulled out of my vehicle after telling us they just needed to rebalance tires. Then to top it off he apologizes to my husband for "making me mad" he wouldn't take accountability with me to tell me how he would address the problem for MY car Incompetence and misogyny on full display.​

Called yesterday to get my brakes looked at (and replaced) and an oil change. I got it all fixed…read moreand back home within 24hrs. Everyone was respectful, from the techs that told me where to park, to reception, and then Bob. As a woman in her 20's, I've had some unpleasant auto shop trips where they have lied or tried to upsell me. This shop did none of that. Price was reasonable, they did what I asked and didn't try to push anything more on me. 10/10 will be back for maintenance and I highly recommend this shop to anyone else.

I have been taking my car to Clevehill auto for many years now. Their customer service is the best…read more I recently needed front brakes and the quote they gave me was wonderful. I checked with family & friends, and they all agreed the price was very reasonable. Anytime I need them they are there and do a great job. I won't go anywhere else. I appreciate that they are honest with me and go the extra mile for me!

Highly recommend if you are in need of service for your vehicle. They were very friendly when I…read morecalled and were able to get me in for service quickly. I only had a safety inspection done but would go back if I needed any other work done because their staff is great!