Needed an oil change and my regular mechanic was unable to do it, so I went to Insta Lube. Not only…read morewas I nervous about strangers changing my oil, but I was in a hurry. Talk about much ado about nothing. The two gentlemen at Insta Lube did a great job, and I was out of there in a half hour. I could not be happier! Good value for the price.

honest and quick. always help you and are honest about work you dont need. The manager is always…read morenice and helpful.

My inspection was a couple of days past due, so I needed an appointment quickly. I booked online…read moreSaturday for a Sunday appointment, and about a half hour before the appointment, I got a call that they didn't have any technicians in to complete a state inspection. The guy who called told me I could go to their location on McKinley if I wanted to get it done that day. However, there was a good bit of a wait, so I ended up going home and rebooking online for a weekday appointment. I got to my appointment about ten minutes early and when I walked in, the man at the counter asked me, "You here for an inspection?" and called me by name. I confirmed he was correct. It felt good to be expected. They took my car back immediately and were done very quickly. Their waiting area is comfortable and clean. Parking was easy. The location is convenient at the corner of Southwestern and Camp - easy in and out if you're making a right turn!

BEWARE -- I will no longer be taking my vehicle to Pep Boys…read more I brought my car to Pep Boys for what should have been a routine rear brake and rotor replacement. After leaving the store, I immediately began noticing scraping and clunking noises coming from the rear of the vehicle. After inspecting the car myself, I discovered that the brake caliper was scraping against the inside of my wheel, causing visible damage. I brought the vehicle back to Pep Boys the very next day and explained the issue to the manager. After they took my vehicle into the shop to inspect the situation I was repeatedly told that when he looked at it, "everything was fine" and that "maybe something got wedged in it." I showed him pictures I had taken on my phone clearly showing the caliper scraping against the wheel and the resulting damage. Even after seeing the pictures, the manager continued to insist that everything was fine when he looked at it and responded, "What do you want me to do about it?" When my vehicle was returned to me, the caliper had been moved back into the correct position, and the damage to my wheel had been spray-painted over. The manager refused to acknowledge any problem and made no attempt to compensate the situation. The complete lack of accountability and the way my concerns were dismissed is extremely concerning. What else will they lie about? I will never bring another vehicle to Pep Boys again.

My car failed the NYS safety inspection here due to an issue with the brakes. I was told a brake…read moreline had leaked and soaked the rotors and pads, and that I would need to --at the minimum-- have one side on the rear changed completely (calipers, rotor, pads), and that they would only guarantee it if they did both sides. I was quoted ~$700 for that. Obviously not good news, but sometimes things break, so oh well! My dad does brakes, so I told them they could go ahead and fail it, and we'd take care of it then bring it back to pass the safety inspection. Days later when my dad got around to looking at it, there was no leak, everything was still in new condition, and the only issue was some air in the brake line, so we bled the brakes and took the car elsewhere for reinspection. It passed. I'm shocked at the dishonesty and lack of professional integrity, and will never come here again. $700 dollars is quite a lot to be willing to steal from someone.

Went in on Valentine's Day for an oil change and everyone there was super nice. Got right in today…read moreand the guys went to work. Oil changed, all fluids topped off and tires filled to the correct pressure. The serviced did not take very long at all. I will be a return customer since I now know how great they are too.

They always take care of my vehicle while being extremely…read moreprofessional. They go above and beyond what I would expect from an automotive repair shop. The manager is very friendly and llistens to my concerns.

Have lied about the time it will take and cost it will be every time. Quoted a time it would be…read moreready and never called to tell me it wouldn't be done, I had to call and ask if my car was ready only to be told my car was still torn apart and that they had no idea what was going on

Went in for an inspection, they said that I needed a right tie rod end, Said it was not going to…read morepass inspection because of it. Told me it was going to be $600 to have that fixed and for the inspection. They took off my inspection sticker trying to force me to stay there. I took my vehicle to a new location and had both tie. Rod ends changed out, a full alignment, and an inspection for $400. This place is a rip-off!!

Excellent service! I have had a stem leak on my tire for several months. They fixed it 10 minutes…read moreafter I brought the tire in. Met the new manager - friendly and competent.

the only tech there was sleeping in a customers car.. we had to knock on the window to wake him up…read more went for an inspection over an hour before close. they typically take like 30 minutes- this guy said it would take him at least an hour and they can't do it tonight (we made an appointment online)

Employee was asleep in a car...once woken up, claimed it would take an hour to do a single…read moreinspection and refused us. Absolutely comical service. Never give this place business

Service was fantastic. Got a tire patched in no time at all. Thanks to Tyler and John for their…read moretimeliness and a great job!

Went in to repair a puncture for my tire. Needed new tire and got it quick and a great price…read more Employees are very helpful and kind. Go here first for tire problems, in and out quick. Will keep going here.

Stopped in on a Saturday afternoon and service was very quick. Staff was extremely friendly and…read morehelpful. They explained everything so someone like me with little car knowledge was able to understand everything they did and suggested replacing. Will definitely be coming back here for all my oil changes.

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Hamburg.