After my first review, the Owner, Ryan Lynch, started texting harassing me, insulting me,…read morethreatening me, my family, home, and workplace over one bad review... to the point that I had to contact the police for my own safety. Look at the low rating google review responses on this and the other Redi Imports locations for more examples for how this owner treats his customers. The technician felt the need to find and turn on my auxiliary light bar, and leave it on until I picked up the truck, max my climate control, when I had asked for diagnostic on a low speed suspension noise while turning. When I confronted them about the lights, they were completely unaccountable and dismissive. They also didn't do the state inspection that I had asked for in my online appointment, confirmed with the secretary, and which had clearly just expired. Will not be returning. Completely rude and unprofessional.

This company came highly refererd however, i called made appt had my car towed to thier supposed to…read morebe Open NEW greece location on the date i was instructed to tow it thier, by thier staff! car gets thier the place isnt even operational get it re-towed to the railroad street location they wont take it because of rear panel body damage and no tags "this isnt a body shop" i didnt even send it in for body repairs mechical issue only now im stuck with a 450$ plus storage by day tow bill and havent recieved Anything from thier company execpt a huge FUCK YOU..I HOPE EVERYBODY ELSE is treated better and fairly they did me bad, i hope this place burners in hell, my mom just passed two days before mothers day ect what a way to start my day!!

I have been taking every vehicle my family has owned and referred to every single person that I can…read morefor close to 20..It has gotten to the point that Sharon recognizes my voice. They never have ever overcharged me for anything.. Ski is very upfront with repairs and even suggested repairs. Honestly, I am not sure there is a better garage in Rochester!!!!!

It was absolutely horrible. First off I was passing by and needed AC checked., $285 later I was…read moretold to come back in 2 weeks to check for leaks and Also got an oil change. Well after their service I am now 2-3 quarts short of oil, filter does not look new at all and my Starter was arched in the process. Now here I am $1000 in damages later only for them to deny their responsibility and accountability for what they had done . Car was in tip top shape before dealing with them. My RED FLAG was the amount of people that were coming in and out to have work redone or checked!!!!!! That's when I should have RAN. Very unprofessional as I called them with my Mechanic on the line and they just kept Hanging up the phone. But You Know What, Karma is a MF'r and it's REAL!!! Watch Out, Because it's coming, it always Prevails!!!!! KUDOS to a Real Bunch of Losers!!!!!!

BUYER BEWARE..... The owner is a lying thief. He doesn't…read morestand behind his work, or his products. He likes to have customers pay cash to "save the customer paying sales tax", when in reality it is so he doesn't have to claim the sale on his books. If you pay cash, demand a written and signed receipt and hang onto it, otherwise if you have a problem he won't address it , or refund your cash. You too will be left with parts he recommended with his expertise that won't work on your on vehicle and that he shouldn't have put on you vehicle.

Called to get quoted for a subwoofer install into my truck. They set up an appointment to quote the…read morejob in person. At my appointment they were very friendly and helpful. Not only was the price significantly better than other shops, they were able to start the job right then. I highly recommend for any car customization or repair needs.

So today I called Vogels around 10:26 to get an estimate done for insurance on my 2010 Chevy…read moreImpala. I was instantly turned down and said "no we can't do that". I was surprised because I have brought them previously a car and sent them a lot of work over the years. So let me tell you about the LONG HAUL on your vehicle if you bring it here to Vogels. I would know about long term on a vehicle from them because they did a Job for me in 2015 on my 97 Camaro. This place is decent place to bring your vehicle if you need something fix short term but long term not worth it to ME. To others they are worth it but they don't restore cars really just fix them. I brought these guys my 97 Camaro back in 2015. Let me tell you what it WASN'T worth the price they charged me 6500-7k and or it felt like I was getting harassed by the owner about paying them. Normally you pay for a job when it's finished but he was eager to collect some before starting it and during before he finished the Camaro. I had to pay before they finished which felt like I was being scammed but I was in a tight pinch and had to get it done. After finally paying them in full they finished it up and said we will detail it up nice for you but the rushed they detail guy and I had wax all over the Camaro. Even the detail guy complained about being rushed. I even mentioned the green paint I could still see but they didn't fix it or nothing. I was super bummed about this but I was still happy to get my 97 Camaro back on the road and drive it. Mind you this 97 Camaro sat after it got "restored"from Vogels. Nothing wrong with it but all the imperfections they left, all the chipped and cracked paint I found and the green paint from the donor parts they used to fix it that you could still see in areas. The Camaro wasn't very professional done at all and the service I got from them especially from the owner himself was good and all till the demanded payment. Then it felt like a scam and it felt like I was being harassed. Now 10 years later I have to repay someone to fix all those paint chips, all the cracked panels and a lot more. So in my opinion it's not worth it because 10 years later and 6500 bucks wasted to repay another person. About the same or more to make it look brand new even better then show room quality they said just like Vogel's promised me but Vogels couldn't handle it. Edit : So after I posted this because I got a phone call at 11:17 from there Shop manager or whatever he is there. His name was Eric. He called me asked me why I would leave a negative review because they refused to take a quote from me earlier today? Then proceeded to say I called them because I had an insurance quote done and I wanted them to add more on? WTF? How is that possible when my accident just happen at 9:33 am. So how did I have time to get a quote and call you to ask you to change that quote? So now I'm more annoyed because they tried to call me out on something I didn't even say. All I said was "can I get an estimate done today for an insurance quote". He then proceeded to tell me IDK why you're posting your Camaro now. It's been 10 years and we didn't harass you. He said "we have to get some up front or all especially when it's not an insurance quote because we gotta pay outta packet for materials"? Really? You have to pay for materials? Wow that's crazy. What about regular mechanics or other shops? They don't ask up front for any money. However I was fine putting a down payment down back then. It was the owner calling me demanding money from me time and time again multiple times and said he couldn't fix it till I did. That sounds like harassment to me. Their excuse was "well sometimes people have us fix it but then not come back at all after we finish". I said "not my fault don't judge a book by its cover. You guys are judging people and will only work on cars with insurance claims unless they are GUARANTEED the money before they finish the vehicle". 1

Have been a long time customer, but I just (6/28/23) called to ask them what should I do with my…read morecar that just have been tboned. Thge young man at the other end just told me to get lost and go someplace else.

On time all the time Excellent service…read more Scott and his crew are so professional 5 Star all the time

Fast, reliable service! They got us in and out with smiles on their faces :) Definitely a…read moretrustworthy garage....you won't be disappointed :)

Repaired my car after a run-in with a big deer. All went very well, without problems. My car looks…read moregreat once again.

Hawk staff is very friendly and professional, and they stand behind their work. I had one small…read morearea from a recent repair that I was concerned with and when I brought it up months down the road, they happily took it in and made things right. They even cleaned the inside of my car for me and found a pair of my reading glasses... and those were spotless, too. I will be coming back here any time I need collision repair services, which i admit I hope isnt too often :)

still a customer for life! I went back to Ray Sands for…read moreanother windshield issue. They got it done faster than they promised. They worked things out well with the insurance company; they scheduled me quickly The people are still great and I'm still a customer for life.

Brought my car to Safe!ite to fix a missing chunk of windshield. It cracked. Then they backed my…read morecar out with the back door open. More damage. after getting the door fixed, I went to Ray Sands for the windshield. A while later the glass broke in the damaged door. Back to Ray Sands to replace it. EXCELLENT service. GREAT price. Highly recommend them. They take good care of your car!!!

I needed a hitch drawer primarily for a bike rack to be mounted on a 2024 Kia Niro PHEV. The hitch…read moreneeded to be ordered, which took two weeks. After two weeks of not hearing from them, I called and they said it had just arrived. The next appointment available for installation was a week out. They said it typically takes 90 minutes to install, so I decided to wait while it was installed. It took 4 hours. The mechanic who installed it apologized for the delay, and said it took longer because the schematic he had did not match the vehicle. The next day we made a 7 hour trip, and then returned the following day. We heard a rattle coming from the back of the car, so when I got home I looked under the bumper and found quite a mess. The rattle was due to the wheel-well and rear bumper cover not being reconnected. The wiring was very sloppy, with wire ties not trimmed, poor crimps and the wires hanging down without being attached to pre-existing wires. I went back to Brad's the next morning so they could see the poor workmanship and correct the problems, which they took care of in about 5 minutes. I asked to speak with the manager and suggested that I should be compensated for all of my time and trouble. The total bill for the hitch, wiring and installation was $775. The manager offered a $45 refund of the amount that was overcharged due to a error she found on the Curt website which incorrectly stated the retail price. If I had not had trouble and complained, I would have paid $45 too much, not to mention the very long install time and aggravation. At this point I researched the price of the hitch available from reliable resellers such as Tractor Supply, UHaul and others who all listed the delivered retail price of the hitch for $145 less than what Brad's charged me after the $45 refund. The installation of the hitch was $110, and the installation of the wiring was $135. Buyer beware, do your research first!

They closed the door in my face at 4:20pm after I called prior and they said they closed at…read more5:00pm... The sign on door said 5:00pm...The answering machine when I called at 4:30pm said they closed at 5:00pm.. When I asked an employee, who was outside trying too get his car started, "are they closed?".. he looked at me and said ".... maybe".. I said "at 4:30?".. He ignored me.. One (1) ghetto star they get from me they get...