Literally the best place I've ever taken my car. This man is amazing & always so friendly and…read morehelpful! I've lived in four states, have had several different cars that have been to tons of different shops, and O'Connors is and will always be my top pick ! Thank you Craig!

I took my car to change the tires and the oil you solved it by the mechanic said you would I would…read moreI gave my vote of confidence to him yes he changed the tires but didn't change the oil I paid for the oil change and the tires I made a big trip my car started to give a problem on the road translating the engine melted due to lack of oil change when I went to question he said it was my fault for not having checked whether or not he had made the exchange I offered that we pay half each and he did not assume so I leave here my indignation for the lack of honesty of the owner if someone is proof I have and the report of the other mechanic that the vehicle was not done the work ordered and paid

My 90-year-old mother called ahead ordered tires for her car. They tried to sell her on an upgrade…read more She said no thank you and ordered the less $$ ones at $400. She drove in through snowy conditions for her appointment, sat there for an hour only for these idiots to tell her they did not order the correct tires and the only ones they had were the ones they tried to upgrade her to in the first place, for twice as much at $800. These people are simply trying to take advantage of an old person which is disgusting. I know Dunn has been around for a long time, but with stunts like this I hope they are not around for much longer. Despicable.

Have been going to Dunn periodically for years since they sponsored our organization. Trusted…read morethem. Last week my wife went in with a slow leak and TPMS light on. I came home to her distressed because we had to get new tires. Plus we needed TPS sensors ($300). Leak not fixed. I measured the tires at really close to 5/32" - ready for tires but not urgent. I then correctly inflated the tire and drove it, which reset the TPMS warning. I spoke with the manager. He told me that anything less than 5/32" was company policy not to fix. About the TPMS he couldn't say anything. I see this as a blatant attempt to take advantage.

I've always had difficulty trusting mechanics with cars, either because they don't check everything…read moreor try to overquote you for things. Mike (the service advisor at the Webster location) is not one of those mechanics. He is honest and transparent about his work, and he will go the extra mile to make sure everything is fixed and ready to go. I had a thumping noise issue that was affecting my car for weeks, and one Firestone location made repairs but not the right ones to remove the noise - and they also refused to look at the car any further. Thankfully Mike at the Webster location made sure he inspected the car in full (which the other location didn't do), and he was able to locate the cause - a rusted-out rear parking brake. Despite a delay in getting parts, once he received them, Mike made sure the work was done right away. He also drove the car to make sure the noise was gone. When I picked it up, I didn't hear the noise either. If you're in a pinch for repairs and you're in or near Webster, I would recommend visiting the Ridge Road location - and I hope Mike is your advisor. He will look into the issue, find the cause, and make sure the right work is done. I highly recommend him. Thank you, Mike, for being an awesome help!

Overcharged for replacement of rear brake light bulbs-- changed-- didn't want the oil change- did…read moreit anyway- charged for high mileage oil without explaining this. over two-hundred dollars. called Kia dealership after the fact-- quote for bulb change around 80.00 as opposed to approximately $120.00. Upgrade on oil change not disclosed $79.00 I will never use this Firestone nor any other Firestone for service. This is supposed to be a national company. A consumer expects a degree of similitude in pricing. Never again- Firestone has lost all credibility. In addition, after calling Firestone Corporate, the customer service representative informed me that this Firestone location would not provide a quote for the service in question. Understandable -- sort of- not completely though. Now- this is the puzzling part- the neighboring Firestone Service Center was able to provide a quote of $75.00 for the service. This is in alignment with Kia DEALERSHIP's quote. Takeaway- There is nothing to be explained away-- here. Maybe they used a higher quality bulb- A High Mileage Oil No matter- an establishment does not make decisions for another's possessions. It is simply not good business practice. Selah

I placed an offer for a ford f150 rear end on Ebay that they never responded to. I later found the…read moresame exact rear end offered by them local to NY for approx. $950. The Ebay ad said $1,124.00 plus free shipping on Buy It Now so they added approx $174 to cover the "free shipping". I then check locally to me to have mine completely rebuilt. Joint, Clutch & Gear in Bay City MI rebuilt mine for $1,121.00 complete. Point is, check before you buy...

Excellent customer service from Greg!! Stood by their warranty and responded quickly to our emails!read more

I had a transmission problem in my truck. Costly. Peter and his coworkers were supportive,…read moreinformative, called with updates and professional. I have never had a dealer or garage experience quite as seamless. They all were so kind. I will return there with my cars/trucks from this day forward. Thank you Klem's Garage-it runs like a top!

Had major engine repair. Needed camshaft and lifters. They did an excellent job of diagnosising the…read moreexact parts needed. Replaced them without issue, and recommended other jobs to be done. All work was done in a timely fashion. Showed me the old worn parts. Great communication did not do anything without my approval and provided costs.

They got me in and out for a last minute inspection in record time. Will definitely go back. Thank…read moreyou!~Michelle

From the owner: With over 45 years of combined experience, our family-owned shop offers quality automotive care…read morewith honesty and integrity. Our father-son team believes in treating clients like family, ensuring vehicles are safe and reliable. Whether you need routine maintenance, complex repairs, or just some friendly advice, we are here to help. Call or visit us today!