What a fantastic dealership! From start to finish they were professional, honest, timely and we are…read moreso happy with our brand new CX5. Shawn O'Leary was our salesman and he was great to work with. He gave us lots of helpful advice annnnd we had originally come in wanting a more expensive car but he made sure we drove off with a car that was right for us. More expensive doesn't always mean better!! He was truly knowledgeable about all Mazda's and made the whole experience enjoyable and low pressure. We highly recommend the dealership and Shawn - thank you!

I brought my vehicle in for service on Saturday, August 14th for a routine maintenance AND I…read morespecifically asked about my tires. Tuesday, August 17th I have a flat. There was some sort of hard bone-like object in my tire with some white gel like substances. CLEARLY someone tried to plug my tire up. I called the same day to see if it can be repaired or get a new tire. JUST ONE TIRE! My vehicle is a 2020 with 6800 miles. I was told that they can get me in on the 30th of August! WHAT? I checked the website for the next available appointments and the next availability for tires was on Friday, August 20th. A bunch of liars at this dealership. I won't be returning. So shady! And they refuse to take any responsibility for their mistakes.

Well I had a little problem with my truck, "Black Nell". The engine light came on. So I drove over…read moreand they ran a quick test on it, there was a problem which pointed to the catalytic converter. They scheduled an appointment for a week out. I went out there first thing this morning and checked in. A few minutes later their shuttle driver brought me home. The gentleman's name was Domonic. I found Domonic to be just like every other VanBortel employee. Very polite and professional. As always I must say I'm pleased with all divisions of VanBortel. Sales, Service, Customer Care. And always remember to buy a warranty with your next car purchase. A great benefit they suggest to their customers. And it saves the $$$.

"Quick lane" is false advertising for the service end of this dealership. I drove 20 miles this…read moremorning for just an oil change, was treated by the service team with a paper mat placed in my car, and was told once I entered the waiting room there was nothing available til next day, and was told that in rather an abrupt way. Bad enough that this wasn't truly a "Quicklane" but also that the service team wasn't aware that they weren't taking more customers for the day by 9:30 am.

universal Imports is the best organization I've ever dealt with for any of my automobiles. They…read morewere quick to take care of all of my needs. They're the best.

I was encouraged by my brother to buy a car from here! Very glad I listened! Family run with…read moreamazing customer care!

Brought my Navigator in for Corrosion Free undercoating. I was on time and so were they. Work was…read moredone in the hour it's supposed to take, the mechanic was careful and explained how he got in the doors, tailgate and frame. Recommend you check them out to protect your ride.

do not buy from here!!! they sell lemons and then give you…read morethe run around! they do not take responsibility for the garbage they're selling . if i could give negative stars i would! 13k truck with big electrical and transmission problems! as well as many other issues and hack jobs. garbage!!!!!

I recently purchased the 2015 Subaru Forester Mike was excellent with the service and communication…read morethrough the whole experience also gave me great financing options I look forward to doing for the business in the future

Best customer service. Mike makes sure he will do everything and anything to get whats needed done…read more I have sent my friends to him as well. My friend is very pleased with Mike and got him a car asap when his other one broke down.

I had a transmission problem in my truck. Costly. Peter and his coworkers were supportive,…read moreinformative, called with updates and professional. I have never had a dealer or garage experience quite as seamless. They all were so kind. I will return there with my cars/trucks from this day forward. Thank you Klem's Garage-it runs like a top!

Had major engine repair. Needed camshaft and lifters. They did an excellent job of diagnosising the…read moreexact parts needed. Replaced them without issue, and recommended other jobs to be done. All work was done in a timely fashion. Showed me the old worn parts. Great communication did not do anything without my approval and provided costs.

Love dealing with David and Andrew. They are always professional. This our second truck through…read morethem, and I will always shop here first before going anywhere else.

David and Andrew were very professional! Never did we feel pressured into a sale and they gave us…read morespace to explore our own Options. Overall would return here for our next car purchase.

In my 60 years in Rochester and Southern California, I have never had such great service as I did…read moretoday at BMW of Rochester. Both Scott (Yockel) and Doug went out of their way to get my new BMW in, serviced and out quickly. They went above and beyond to get the part I needed in record time. Their service driver, Ron Lalik, kindly drove us to a nearby diner for a great breakfast. The repair was done well and the work they did was shown to me for approval. A+ job all around.

I called as soon as they opened and was told I needed to speak to a service advisor to ask a…read morequestion. I was told they would call back. I then tried their online chat system; they couldn't answer the question so they informed me a service advisor would call back. I called about once every hour trying to get to someone but no one answered after my first call: not sales, service, no one and no call back. We were looking at a car in this lot and another. Won't consider them anymore. Customer service and communication are very important. That's the first impression.