Owners Kim and Sal are a great team. They work hard together to provide a good customer experience…read more Kim is always cheerful and kind and thoughtful, and has excellent communication skills. Sal works hard to sell a decent car at a decent price. I bought an older vehicle which runs great, and looks super nice after the detail work. I looked a long time for a used car I liked that I could afford, and had no luck at all until I stumbled onto Ultimate Car Sales. It's worth the drive out there. Kim and Sal went above and beyond to make sure I got a good deal.

My car was totaled in an accident and I needed to get a car ASAP. I was looking for something…read moredecent under $10,000. After test driving HORRIBLE cars, (most very obviously had been in multiple accidents with very high mileage), and dealing with even worse slimy salesmen, I was sooooo glad I went to Ultimate Auto Car Sales!! Sal and Kimmie were an absolute delight to deal with!! I love them!! I had a little snag with picking up the car after I paid for it because I had no ride to get back out there, and was driving a rental- (totally MY bad-I blanked and didn't have all the paper work needed to complete the transaction) Sal and Kim brought it to my house for me! My car runs great, and after dealing with so many rude people, I felt like they were a little gift to me, to let me know there are still wonderful people out there to do business with. I'm just sad I can only give 5 stars.

This place was great!!! Had an appointment at 10:30…read moreWalked out of there at 10:40! My window wasn't working they fixed it and didn't even charge me. Great service!! 100% recommend!!! Thanks again!

I don't usually give a one star review unless my experience was really bad. So, I walk-in to test…read moredrive and BUY a particular car that was listed online for $22,253. After test driving the car, I was ready to hand a check and pay for the car IN FULL/IN CASH just one payment of the listed price. Jeff, the "salesman" told me and I quote "Well, if you're going to finance the payment then we'll take $500 off but if you're going to pay in cash then the car will be sold to you for $23,500". I said ok, I'll think about it, then I left the dealer. After I got home, I went to the website to double check on the price of the car to see if it was different in case the car was sold for cash (in full), I found out that the price was the same ($22,253). Now, where on earth did Jeff bring that extra $1247 from? Usually, costumers get a little discount when they pay the full price in cash but Jeff wanted an overpay for obvious reasons. I attached photos of the online price of the car. It was my first and last time at this "car dealership". SMH...

Well I had a little problem with my truck, "Black Nell". The engine light came on. So I drove over…read moreand they ran a quick test on it, there was a problem which pointed to the catalytic converter. They scheduled an appointment for a week out. I went out there first thing this morning and checked in. A few minutes later their shuttle driver brought me home. The gentleman's name was Domonic. I found Domonic to be just like every other VanBortel employee. Very polite and professional. As always I must say I'm pleased with all divisions of VanBortel. Sales, Service, Customer Care. And always remember to buy a warranty with your next car purchase. A great benefit they suggest to their customers. And it saves the $$$.

"Quick lane" is false advertising for the service end of this dealership. I drove 20 miles this…read moremorning for just an oil change, was treated by the service team with a paper mat placed in my car, and was told once I entered the waiting room there was nothing available til next day, and was told that in rather an abrupt way. Bad enough that this wasn't truly a "Quicklane" but also that the service team wasn't aware that they weren't taking more customers for the day by 9:30 am.

Stay away from their repair shop. They returned my car with a crooked steering wheel after $2500…read moreworth of work. If my mechanic had not noticed this, the lack of alignment could have caused expensive damage to the car long-term.

Very easy Process. I picked out a decent priced vehicle online, went there and told them what I…read morecould afford and they even paid off my trade in. All the leg work was done by them, just like with the bigger dealerships but without the big price tag.. the free 2 year power train warranty made my decision even easier. I'm going back for my next car in the future as well.

In my 60 years in Rochester and Southern California, I have never had such great service as I did…read moretoday at BMW of Rochester. Both Scott (Yockel) and Doug went out of their way to get my new BMW in, serviced and out quickly. They went above and beyond to get the part I needed in record time. Their service driver, Ron Lalik, kindly drove us to a nearby diner for a great breakfast. The repair was done well and the work they did was shown to me for approval. A+ job all around.

I called as soon as they opened and was told I needed to speak to a service advisor to ask a…read morequestion. I was told they would call back. I then tried their online chat system; they couldn't answer the question so they informed me a service advisor would call back. I called about once every hour trying to get to someone but no one answered after my first call: not sales, service, no one and no call back. We were looking at a car in this lot and another. Won't consider them anymore. Customer service and communication are very important. That's the first impression.

Last week as we were driving on 390 N, we suddenly heard a loud noise from under the car. We were…read moreabout 5 miles from home, No problem driving but he noise was intense. When we got home, on closer look saw the front end heat shield was hanging down on driveway. Called my Mechanic Son. He stopped in after work to check the problem and saw the heat shield was held on by only 3 screws with no clips. He was on his way home from work from Buffalo, lives in Holley and I am in Greece. It was raining or he probably would have gotten the parts to fix it himself. He took the shield off and I called West Herr the next morning. Service calls go to some centralized person who couldn't help more than saying I should just drive there and see what they could do to fix. Since this shield has to be taken off for oil changes and I had one in May, this shield apparently hadn't been properly reinstalled. Emma said there were only 2 techs and didn't know how soon they could fix this. So I called my Daughter and she picked me up and we went to Walmart for a few things. Just as we were leaving, Emma called and said car was ready, Went back to pick up the car. Emma admitted it was ready just as I was getting in my daughters car to leave but she waited to call. They were able to put the old shield back on and inspected it. She then said there was some damage probably from before. Like falling off the car from few screws and no clips wasn't the cause for any damage. I think when you call their service department number you should get to talk with someone at the service department that can actually help. Also I think they have gotten sloppy at times. Once when I got home and read through the papers I realized they said I needed new filters in the car. I was sitting in the waiting room and would have gladly had them put them in right away. Another time, I got home, looked through the papers and realized the paper work was for someone elses car attached to my bill. They really need to step up their game.

I can't say enough good things about the service team at West Herr! A problem developed with the…read morewiper motor in my Mustang, and without me even asking, they set up their mobile pick-up and delivery service to get the car into the shop. Service Manager Adam kept me informed throughout the entire process and made sure the wiper motor parts were ordered and handled smoothly. On top of that, the team tackled a pesky rear convertible window issue that had been frustrating me for a long time, getting both problems completely resolved. Special thanks to Ashley for top-notch coordination--the mobile service idea is absolute gold, and the customer care from everyone involved was outstanding. I'm thrilled with the work, and I hope they don't mind me complimenting West Herr once again! I will definitely be recommending West Herr to all my friends and neighbors.

Austin was extremely helpful and very knowledgeable on the vehicle I was purchasing. I would…read morehighly recommend them and will definitely do business with them again.

Wyatt and Nico were very professional and accommodating as they appraised our car, made an…read moreacceptable offer, provided us with paperwork for our signatures and we walked out with a check a short time later. They made the process easy and enjoyable from start to finish. Thanks for the excellent, expeditious service! Sandra