Just bought a 2008 Subaru Legacy at a fair price on Friday. As I reached my house, the brakes made…read morea squeaking sound when gently applying the brakes. I called Clar Hagen and they were prompt and asked me to come back. I had an appointment to go to Victor so I couldn't stay there long. I requested to return the car on Monday. On Monday, they worked on the vehicle and put brand new brakes as well as reinspecting everything again. They took the whole brake/rotors/calipers completely off and went the extra mile. I am very impressed and will more than likely buy from them again when my youngest daughter gets her driver's license. Thank you Clar Hagen Auto!

I recently purchased a 2008 Subaru for my daughter who is in college. John Fuino in sales was very…read morepatient, helpful, non-pressuring and professional in the entire process and took care of all necessary details. When an undetected issue showed up days later, both John and the business owner, Wade, were immediately responsive (even though it was a Sunday), replaced the part at no charge, and even gave my daughter a very nice loaner so that she could get back to school. They then delivered her new car to her when it was repaired so that she would not miss any classes! I was honestly amazed at the high level of personal service and would highly recommend Clar Hagen to anyone who is looking for a car!

bought a van and the second day stopped dead on a 4 lane highway. fixed it for a couple of days and…read morestopped again under a light in an intersection. said it was fixed yet it stopped again all within 30 days so they took it back. they had it parked behind The Office. never fixed it entirely but used it bc there was grease and filth inside and out. never credited me w Canandaigua National and now had a late charge. I retrieved this lemon put car shield on it thankfully bc the engine blew up. An ethical mechanic said it looked like it was in a flood. Heritage had a car fax that it was perfect but actually was in 2 accidents. Needless to say never trust them. run from them

I bought a late model car through this Farmington dealership to import into Canada and couldn't be…read moremore pleased. Dave was always helpful, courteous and professional. He made all the documentation readily available. Mark was at airport even though I arrived 6 hours late due to flight delays. I used the dealer plate to expedite my drive home as the permit office was now closed. I was astounded when Mark offered lodging in his home. We gratefully declined; however, it does demonstrate the type of people at this business. I highly recommend them. Charlie D. Saskatchewan Canada

Great place communication was spot on nothing like Mercedes-Benz of Buffalo. If I could give it 10…read morestars, I would impeccable service.

Went there with my parents visiting out of town and Ebra was very helpful and knowledgeable of all…read morethe cars. I am planning to purchase a car from the dealership in the new year because of his customer service. Highly recommend

Truly wish a 0 stars was available,…read more Let's start the story, I rear ended a vehicle causing damage to my cars front end. So I brought my car to bob Hastings collision since they have a geico agent inside. Very convenient. They do the repairs on my car takes 2 weeks which is fine I understand how busy shops can get. I pick up my car from the shop, front end looks great, drive it home. Literally on my way home from the shop pulling into my driveway part of the coil of my strut fly's off the car and I hear the metal hit the ground. I immediately call the shop and inform them of what happened and they request I bring it back in for them to look at. So that brings us to today I drive my car back to the shop, the only place I've driven since the accident. Show them what fell off. The shop claims they did not touch any of the suspension so it's not something they did. The geico agent comes out and tells me this is not related to the crash that I was in. "It was just bad timing" So you are telling me that a piece of my car fell off right after the repairs from the accident I was in. And this has 0 to do with the accident and I would have to repair the struts not through insurance. What really happened is the geico agent didn't even bother seeing if the damage affected the suspension and the shop never repaired it so since both missed it it's on me. I will never go back to this shop and I hope that none of you do either it's a complete scam. 0 stars

My 14 year old Prius looks like new. They gave me a ride home, had the car fixed on time at the…read moreexact price of the estimate, and even washed and detailed it. Excellent customer service. Definitely would recommend.

pricey 4700.for timing chain r0r a 4cyltoyota should have gone to dealer:( water pump…read morereplace 400 lasted 16000 miles no waranty

Asked for exhaust to be services. Got a pump I was told I needed - over $600. Now original service…read morerequested is worse Can't drive car Spent the money on pump that wasn't urgent - at the shop recommendation They knew I limited budget. Went for the higher price service that was not an issue UPDATE: 7/12 I took my car to another auto shop to have the exhaust system serviced They were very honest about the condition of my car They recommended that I do not put anymore money/repairs into it because the frame is so corroded with rust it is not safe to drive, It will never pass inspection and It would be dangerous to keep driving it at this point. The point is .... I should have been notified of this when I originally took the car in for service the first time at the end of April If it was put on a lift to look at the exhaust system - it would have been discovered the car is beyond repair Since the exhaust was not serviced as requested I am assuming the car never made it onto the lift So yes - I am not a happy customer Over $600 dollars for a water pump that I did not need, exhaust issue not addressed and a car that will never pass inspection again More importantly- there where major safety concerns that could have been detrimental to me and my family if an accident have should happened Check your frame ppl. It's the skeleton of your car

In response to the comment: I've been burned one to many times (not by y'all specifically) by car…read moredealers who said the same thing and then I had to keep coming back to get a car fixed that was "good to go" when sold. Y'all are probably a decent place (never bought a car from you) but I stand by my original post, these kinds of things would be an easy fix and would very much increase the value of the car. Anyway, sorry it took so long for you to find this review, but I'm glad your business had been doing well through word of mouth. Keep it up! Take care.

Bought my son his first truck here! John made the process so smooth and painless for me. Had a few…read morequestions for him in regards to the truck purchased and with no hesitation he answered every question respectfully and thoroughly! Would highly recommend this dealership!!

Cervini's Auto Repair has maintained all my personal and work vehicles for years at a fair price…read more I always recommend them to friends. Chris.

Best Garage i have been to in rochester. Joe always goes above and beyond to make sure my Taurus is…read moretop shape. Cervini's has the best and friendliest customer service. It is the only garage that i am treated like family in the state of New York. My questions never go unanswered nor have I been sold anything that I don't need. The prices have always been fair and reasonable and they have done the most to help me get exactly what I need. I wouldn't go anywhere else.