We had a sales girl her name is Skyler Dante, top sales girl we've ever experienced being at Carmax…read morefor the third time. first two sales people were terrible. This girl was right through the process. I'd give her 10 stars but you can only get five I recommend you request the sales girl if you're looking to buy at Carmax in Henrietta.

They are sleazy. Sold me a "perfectly working used car" 2019, and I felt there was something wrong…read morewith the brakes and I called and brought it in under the warranty and they contracted me out to Goodyear, then Goodyear looked at my brake pads first and said carmax won't let them check the brakes further because the pads are still over 3/4 thick. Now the master cylinder is having issues cause the brakes to barely work, and I've called many times, each time they put me on a forwarded call that rang for over five minutes. I finally had time to go in today and I explained the situation, they seemed reluctant to help me checking if my car was within the date of warranty then making me check my mileage, where my mileage was less than 100 miles over warranty so they said they could not help me.

Selma and Giovanni help my fiancé and I out yesterday with purchasing a car and I can't recommend…read morethis dealership enough. They were so kind and helpful, not to mention the atmosphere of their business felt so professional yet like going to family for help. I didn't expect to get a car anytime soon with all the different dealerships and online sellers Thursday morning but by Friday afternoon, the car we were looking at was ours(and at a really great price ! Also thank you for the shirts, we will def represent your business proudly).Thank you guys so much again, I wish you guys the best!

Coming from owning and operating a family run small business, I would recommend Balkan Motors…read more Justin and his team were extremely friendly, courteous, and responsive. They made purchasing a vehicle out of state extremely easy and painless. They answered all my questions, provided prompt pictures and videos, even picked me up from the airport and were ready to complete the transaction upon my arrival. I drove the car approximately 900 miles back home with zero issues and I can attest they have quality cars in their inventory. They followed through to make sure I was happy with my purchase. The level of customer service is top notch.

Amazing experience, Matt is an impeccable, down to earth salesman, who made the whole experience…read moreeasy, and comfortable, he is very knowledgeable, which helped instill confidence in the decision to purchase from them. And Andrew is also pleasant, and approachable, and really the whole team seems great! Never once did anyone come across as pushy or pressuring, and the whole process was relatively quick, and painless. They really put in the work to do their best to get you where you're looking to be financially. Ridgeview was the first stop, went to one other lot after, got bad vibes, and It was basically, "let's just go back to Ridgeview, and see what else they have." Vibes are important!! Especially when youre making such a big purchase!!! Ridgeview passed the vibe check immediately, we just weren't in love with the first car we checked out there, great car, solid, just didn't check all of our boxes. But, the experience we had there was so positive, and welcoming, we were going to go test drive that one again, until we found a different car on their lot. Literally could not speak more highly of them. Thank You Matt, and the whole Ridgeview team!!!

I would like to start by saying it was one of the most enjoyable experiences I've ever had…read morepurchasing something. Matt was patient, informative and thorough. I would highly recommend Ridgeview motors in Spencerport.New York to anyone looking for a car. I know I will not go anywhere else. Sincerely yours Kim Huther

Please.. do NOT purchase anything from this business. They sell lemons to people and are unwilling…read moreto take back and refund for their cars that break down after weeks. I purchased my first car from On Trac (Mike Underwood, GM) and he has made it clear that they will not take back the vehicle. I guess they prefer to have customers never return as well as being okay with screwing people over. The EPA & Channel 10 news have been contacted and Channel 10 is already ready to build a story.

Over time the way you do business, can either be better or worse. I feel that some things are…read morerushed when it comes to getting your money. On the other hand, some things they take their time in doing. Now, I disagree with not fully making sure a vehicle is all set to go; especially for safety reasons. It's not good to give the customer the "run around", when you have promised them you would take care of it. Furthermore, don't advertise something on a vehicle, if the feature does not work and you are not willing to fix it. Your a used car lot, that's a bit crammed. Dude, be honest, if it's mediocre or a peace of crap; okay then.

I went to North Coast Auto looking for a truck to tow a recently purchased travel trailer. Jared…read morewas awesome. He walked me through the process of trading in my truck and showed me the process car dealers use. He gave me what I asked for my trade and knocked a bit off the truck I was looking to purchase without me asking for it. There was a small problem with the steering wheel display controls and they fixed it without hesitation! I highly recommend North Coast Auto!

Trey was a good communicator and made the car buying experience tolerable and quick by focusing on…read moremy goals. Thank you!

Kaya was great! It was such a breath of fresh air since talking to car salespeople can be so…read morestressful because it can feel very pushy and they're always trying to make you buy more - but Kaya was so nice and direct, it felt more like having a conversation with a friend. We had already test driven the car and knew which model and trim that we wanted and she was very honest and understanding of our position. We were very appreciative that she was willing to work with us and we were able to reach a deal in about 30 mins, definitely the easiest/best experience I've ever had buying a car. 10/10 would recommend, ask for Kaya!

The process was not at all an award winning customer service experience…read more My first visit there to look at cars, I was greeted by Ray, who seemed nice, and said if we got a car they would even throw in a Josh Allen cardboard display after my mother commented on getting a picture with one. I took a Forester for a test drive while they were looking to give me an estimate for my current Outback. The Forester was nice. When I got back to the dealership after the test drive, they offered me $1,000 less than any other dealer that I had been to. They also refused to honor their advertised$2,500. The female manager (do not remember the name) said that was most likely going to be junked because of an exhaust leak (true), needing new tires, and being older. The tires have a total of about 15,000 miles on them and were in good shape. The entire "inspection" lasted a few minutes, was started for less than a minute, and never moved from the parking spot. I left a message with one of the executive team to try and get the terms and conditions on the advertised extra trade in value since I did not believe them, and got a call back from Justin who said that it was made clear to all the employees that the promotion was not supposed to be handled like they did at all, and it would be honored. Afterwards, I worked with the GM Zach a little, and the sales person Mercy who were both polite. At no point during the conversations with any of the employees did anyone get in the car and show, or talk about any of the features. Nor was any of the paperwork explained, other than to say what the name of the paperwork was. The only person that I would recommend dealing with is the finance person who very nicely explained all of the options for possible extended warranty and protection plans. Zach did offer to certify the car through the Subaru certification program, which I had asked about. They would not work on the price or anything else, I am assuming because of being forced to honor the trade in deal. The only reason I continued there is because of the trade in deal made financial sense to me. I wouldn't say I got a good deal, but it was a fine one for what seems to be a tough market. As we were finishing up, I asked about the Josh Allen cutout that had been mentioned on our first visit. Somehow they conveniently ran out of them in the 4 days since first visiting. Of course, pay no attention to the few that are sitting around the show room. If you are thinking of buying a vehicle from West Herr, I would go to one of the other stores in hopes that they may have better people since they will drive any of their vehicles to their other stores to be looked at. My experience here was rather impersonal and not very informative. I will also add that Ian at Van Bortel Subaru in Henrietta was an excellent representative to talk to, and I was a little disappointed that I was not able to come to a deal with him. If the deal at all makes sense, I would absolutely take my business there.

Andrew is very kind and honest right from the start. Hes got a nice selection of vehicles and…read moretrucks as well. If your looking for a reliable vehicle or truck he will do his best to get you approved.

Sold me a total dud. Spent 9k on a car that crapped out only one year after I bought it. It ended…read moreup needing 4K worth of work done to it. They'll just say "We sell the cars as is!" to avoid any responsibility whatsoever. What do they care if they're profiting off your misery? Do yourself a favor and avoid this place for used cars! Good luck Rochester.

I'm new to the area and had no idea where to go when my tire was punctured. A friend recommended…read moreJoe's On Your Side Auto. I called that day and they said I could come right over-fixed my flat for $20 and did an excellent (much-needed) check-up on my car. A friendly and trustworthy shop worth the drive to Gates. I'll be going here for all my inspections and auto work from now on.

Excellent car buying experience! My salesperson, Madison, was a pleasure to deal with; as was her…read moremanager. Drove right out with my new car in hours. Highly recommend this dealership.

I bought a 2023 used car here in January 2026. After I got it, I was ill for several weeks. I…read morepicked it up just as they were closing. I'd looked at a tire and saw Hankook. i thought ok, it's got good tires. When I finally had a chance to drive it in snowy weather, it didn't handle well for an AWD car. I looked closer at the tires. it has 3 different tire brands on it! an AWD car should have the same 4 tires. when I called & asked for the manager by name, he was busy. so I left a message. said how the tires were different brands. because it was 3 weeks past the 30 day window, they could/would do nothing for me. even though I'd been sick. this is what the sales guy who answered the phone told me. the mgr never called back.they knew I am disabled. didn't matter. when I got the car, it didn't have front floor mats either. I had to buy those. I was supposed to get 3 mos of Sirius/Xm. never got that. they also lied about the warranty. I emailed their corporate office. no response. They will say anything to get the sale. Hound you by text and phone. if you have a problem, though, too bad. Don't buy from them. EDIT 5/19/26 - I already emailed Enterprise and got no response. And the link provided below just sends me to a generic enterprise page with all their 800 numbers. I called the car sales number & got a phone tree with 3 questions. Since I wasn't calling about any of the 3 automated questions, i got nowhere. I called the Rental service line and she had no way for me to contact corporate. Do not buy from them. What a disappointment.

Well I had a little problem with my truck, "Black Nell". The engine light came on. So I drove over…read moreand they ran a quick test on it, there was a problem which pointed to the catalytic converter. They scheduled an appointment for a week out. I went out there first thing this morning and checked in. A few minutes later their shuttle driver brought me home. The gentleman's name was Domonic. I found Domonic to be just like every other VanBortel employee. Very polite and professional. As always I must say I'm pleased with all divisions of VanBortel. Sales, Service, Customer Care. And always remember to buy a warranty with your next car purchase. A great benefit they suggest to their customers. And it saves the $$$.

"Quick lane" is false advertising for the service end of this dealership. I drove 20 miles this…read moremorning for just an oil change, was treated by the service team with a paper mat placed in my car, and was told once I entered the waiting room there was nothing available til next day, and was told that in rather an abrupt way. Bad enough that this wasn't truly a "Quicklane" but also that the service team wasn't aware that they weren't taking more customers for the day by 9:30 am.