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    Clar Hagen Auto Group

    5.0 (2 reviews)
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    Ridgeview Motors

    Ridgeview Motors

    (5 reviews)

    Amazing experience, Matt is an impeccable, down to earth salesman, who made the whole experience…read moreeasy, and comfortable, he is very knowledgeable, which helped instill confidence in the decision to purchase from them. And Andrew is also pleasant, and approachable, and really the whole team seems great! Never once did anyone come across as pushy or pressuring, and the whole process was relatively quick, and painless. They really put in the work to do their best to get you where you're looking to be financially. Ridgeview was the first stop, went to one other lot after, got bad vibes, and It was basically, "let's just go back to Ridgeview, and see what else they have." Vibes are important!! Especially when youre making such a big purchase!!! Ridgeview passed the vibe check immediately, we just weren't in love with the first car we checked out there, great car, solid, just didn't check all of our boxes. But, the experience we had there was so positive, and welcoming, we were going to go test drive that one again, until we found a different car on their lot. Literally could not speak more highly of them. Thank You Matt, and the whole Ridgeview team!!!

    I would like to start by saying it was one of the most enjoyable experiences I've ever had…read morepurchasing something. Matt was patient, informative and thorough. I would highly recommend Ridgeview motors in Spencerport.New York to anyone looking for a car. I know I will not go anywhere else. Sincerely yours Kim Huther

    West Herr Subaru of Rochester - The brand new West Herr Subaru of Rochester!

    West Herr Subaru of Rochester

    (14 reviews)

    Kaya was great! It was such a breath of fresh air since talking to car salespeople can be so…read morestressful because it can feel very pushy and they're always trying to make you buy more - but Kaya was so nice and direct, it felt more like having a conversation with a friend. We had already test driven the car and knew which model and trim that we wanted and she was very honest and understanding of our position. We were very appreciative that she was willing to work with us and we were able to reach a deal in about 30 mins, definitely the easiest/best experience I've ever had buying a car. 10/10 would recommend, ask for Kaya!

    The process was not at all an award winning customer service experience…read more My first visit there to look at cars, I was greeted by Ray, who seemed nice, and said if we got a car they would even throw in a Josh Allen cardboard display after my mother commented on getting a picture with one. I took a Forester for a test drive while they were looking to give me an estimate for my current Outback. The Forester was nice. When I got back to the dealership after the test drive, they offered me $1,000 less than any other dealer that I had been to. They also refused to honor their advertised$2,500. The female manager (do not remember the name) said that was most likely going to be junked because of an exhaust leak (true), needing new tires, and being older. The tires have a total of about 15,000 miles on them and were in good shape. The entire "inspection" lasted a few minutes, was started for less than a minute, and never moved from the parking spot. I left a message with one of the executive team to try and get the terms and conditions on the advertised extra trade in value since I did not believe them, and got a call back from Justin who said that it was made clear to all the employees that the promotion was not supposed to be handled like they did at all, and it would be honored. Afterwards, I worked with the GM Zach a little, and the sales person Mercy who were both polite. At no point during the conversations with any of the employees did anyone get in the car and show, or talk about any of the features. Nor was any of the paperwork explained, other than to say what the name of the paperwork was. The only person that I would recommend dealing with is the finance person who very nicely explained all of the options for possible extended warranty and protection plans. Zach did offer to certify the car through the Subaru certification program, which I had asked about. They would not work on the price or anything else, I am assuming because of being forced to honor the trade in deal. The only reason I continued there is because of the trade in deal made financial sense to me. I wouldn't say I got a good deal, but it was a fine one for what seems to be a tough market. As we were finishing up, I asked about the Josh Allen cutout that had been mentioned on our first visit. Somehow they conveniently ran out of them in the 4 days since first visiting. Of course, pay no attention to the few that are sitting around the show room. If you are thinking of buying a vehicle from West Herr, I would go to one of the other stores in hopes that they may have better people since they will drive any of their vehicles to their other stores to be looked at. My experience here was rather impersonal and not very informative. I will also add that Ian at Van Bortel Subaru in Henrietta was an excellent representative to talk to, and I was a little disappointed that I was not able to come to a deal with him. If the deal at all makes sense, I would absolutely take my business there.

    Enterprise Car Sales

    Enterprise Car Sales

    (10 reviews)

    Excellent car buying experience! My salesperson, Madison, was a pleasure to deal with; as was her…read moremanager. Drove right out with my new car in hours. Highly recommend this dealership.

    I bought a 2023 used car here in January 2026. After I got it, I was ill for several weeks. I…read morepicked it up just as they were closing. I'd looked at a tire and saw Hankook. i thought ok, it's got good tires. When I finally had a chance to drive it in snowy weather, it didn't handle well for an AWD car. I looked closer at the tires. it has 3 different tire brands on it! an AWD car should have the same 4 tires. when I called & asked for the manager by name, he was busy. so I left a message. said how the tires were different brands. because it was 3 weeks past the 30 day window, they could/would do nothing for me. even though I'd been sick. this is what the sales guy who answered the phone told me. the mgr never called back.they knew I am disabled. didn't matter. when I got the car, it didn't have front floor mats either. I had to buy those. I was supposed to get 3 mos of Sirius/Xm. never got that. they also lied about the warranty. I emailed their corporate office. no response. They will say anything to get the sale. Hound you by text and phone. if you have a problem, though, too bad. Don't buy from them. EDIT 5/19/26 - I already emailed Enterprise and got no response. And the link provided below just sends me to a generic enterprise page with all their 800 numbers. I called the car sales number & got a phone tree with 3 questions. Since I wasn't calling about any of the 3 automated questions, i got nowhere. I called the Rental service line and she had no way for me to contact corporate. Do not buy from them. What a disappointment.

    Clar Hagen Auto Group - usedcardealers - Updated May 2026

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