Owners Kim and Sal are a great team. They work hard together to provide a good customer experience…read more Kim is always cheerful and kind and thoughtful, and has excellent communication skills. Sal works hard to sell a decent car at a decent price. I bought an older vehicle which runs great, and looks super nice after the detail work. I looked a long time for a used car I liked that I could afford, and had no luck at all until I stumbled onto Ultimate Car Sales. It's worth the drive out there. Kim and Sal went above and beyond to make sure I got a good deal.

My car was totaled in an accident and I needed to get a car ASAP. I was looking for something…read moredecent under $10,000. After test driving HORRIBLE cars, (most very obviously had been in multiple accidents with very high mileage), and dealing with even worse slimy salesmen, I was sooooo glad I went to Ultimate Auto Car Sales!! Sal and Kimmie were an absolute delight to deal with!! I love them!! I had a little snag with picking up the car after I paid for it because I had no ride to get back out there, and was driving a rental- (totally MY bad-I blanked and didn't have all the paper work needed to complete the transaction) Sal and Kim brought it to my house for me! My car runs great, and after dealing with so many rude people, I felt like they were a little gift to me, to let me know there are still wonderful people out there to do business with. I'm just sad I can only give 5 stars.

Absolutely terrible experience, I bought a van and within two months the transmission blew. The…read morewarranty company Gregs Auto sold us the warranty through dragged the process out and I had to pay thousands of dollars on top of the warranty cost in repairs and rental cars. Within a day of having it back the steering and breaks were acting up and the AC doesn't work. Greg's Auto took no responsible for selling a piece of crap van telling me the trade in value they'll give me will be extremely low.

I absolutely had to get a same day car inspection. Greg's auto Repair was able to get me an…read moreappointment within two hours for a small fee. Saved me tons of money for life from what would have been raised insurance rates. :)

In response to the comment: I've been burned one to many times (not by y'all specifically) by car…read moredealers who said the same thing and then I had to keep coming back to get a car fixed that was "good to go" when sold. Y'all are probably a decent place (never bought a car from you) but I stand by my original post, these kinds of things would be an easy fix and would very much increase the value of the car. Anyway, sorry it took so long for you to find this review, but I'm glad your business had been doing well through word of mouth. Keep it up! Take care.

Bought my son his first truck here! John made the process so smooth and painless for me. Had a few…read morequestions for him in regards to the truck purchased and with no hesitation he answered every question respectfully and thoroughly! Would highly recommend this dealership!!

This review is only for the budget lot in Spencerport. Several online and telephone interactions…read moretook place. Test drove vehicle. Called back to start to work a deal. No response emailed no response. Text the salesman no response. Very disrespectful. They don't seem very interested and actually selling cars.

I purchased a certified used 2021 Trail Boss from them. I noticed about 8,000 miles after I…read morepurchased the truck that both front tires were balding and contacted the general manager, Josh Christopher about the issue. He never responded. I then drove to Bob Johnson West where I was told they (Frank, the service manager) wouldn't cover the damaged tires and that the truck had been aligned before the sale which is a part of their supposed certified check-list. I took the truck to a mechanic before I went there where the mechanic informed me that the truck still had the original plastic on the alignment assembly which means that they did not fully align the truck and have now lied to me about it instead of owning up to their mistake. DO NOT TRUST THESE PEOPLE! They do not stand behind their promises and will happily lie to your face to save a few hundred dollars. They completely exemplify the whole scum bag persona of a used car salesman.....just a bigger pig with more lipstick.

So not sure where to begin. As someone w/ a background in dealerships & has worked at some of the…read moremost popular in the area I feel that I have a little bit of an advantage going in. Let me tell you Joe was the best of the best. Articulate/friendly/well versed. The best part of the experience was the genuine/personalized feeling. This gal is a happy camper to have finally landed her "dream car" of a beautiful/pristine Candy White VW Beetle & thanks again Joe~! You're an eleven out of ten~!!!!!!!!!!!!!!!!!!!!

I bought a car here in April in cold weather. Within a couple weeks, it got hot and I realized the…read moreAC didn't work. Talked to the guy who sold me the car who said no problem, to bring it in to the service department and they'll take care of it. Brought it in, needed a compressor, just under $800. They knew they sold it to me without a working compressor but said it's not covered in the 30 day warranty. I have 4 kids who just got their permits, they just lost 4 car sales over this.

My car wouldn't start all day and I made an appointment with Lopez Towing for 5:30pm and they were…read moreon time. Very friendly, kind and committed.

Don't hesitate... when you need a used work vehicle... THIS is the place to start. I recently…read morepurchased my Ford T-250 cargo van here. I am completely satisfied with the deal we made including trade in value of my "old" truck. From the moment I stepped on the lot until the time I left with my "new" truck, Dave (salesman) was a pleasure to deal with. His NOT pushy, very laid back sales approach was appreciated. The fact I was able to find the EXACT (rare) vehicle I wanted right down the street, for the amount I expected to pay, was given above expected trade in value, and professional salesman... I highly recommend TWIN Work Vans.