Very friendly & got my Jeep inspected! When I save up enough…read moremoney, I'll be going back to get new tires.

Use to trust and relay on these guys. Not anymore. $1500…read moreand over a month at this shop and my car is not fixed probably. There were shady things said and done: virtually no communication, parts ordered (without my approval) that were not part of the original work requested, another problem found weeks after the work was initially started, mechanic tells me he doesn't know what is going on with my car weeks after they obtained it that I needed to talk to his father. The father, Jeff, was evasive and unreachable at times. Driving to the garage my car was parked in the same spot got nearly 30 days. All the while Jeff knew I needed my car, that I was going into debt in order to rent a vehicle so my daughter nor I lost our jobs, we could go on dr visits and get groceries.

I come here usually due to the convenience of being close to home, but I've never had a bad…read moreexperience fueling or buying items. This is one of the few gas stations left that offers full service as well as self serve, which is pretty nice during the winters if you're glove less or just don't want to be cold. I usually head to Costco or Valero for fuel, but Mobil is listed as one of the retailers of Top Tier Detergent Gasoline so that's a decent incentive for my trips here. They have small store items and a microwave for getting snacks and drinks on the go. I admit that I have not tried them out for auto repairs or service, but I have been referred to them in the past. I may give them a shot when I drive my winter beater again. When I asked an employee how much it was to use their air pump to fix a flat, he responded, "it's free; one of the few things left free in this world." You couldn't be more right, man.

I had an electric issue with my Toyota Sienna and AAA recommended this repair shop. I took a…read morechance and knowing the repair will be complicated and I need to go out of town in few days - I asked the mechanic to repair the vehicle by end of Thursday night. The mechanic stayed until 9pm that day and repaired my vehicle. It shows incredible dedication to customer service, which I really appreciated. I will recommend this gas station/repair shop to anyone looking for committed, knowledgeable mechanics. Thank you

Good, honest, fair. can't ask for more than that. Best mechanic I've dealt with in quite some time.read more

The guy has a policy where he doesn't allow you to buy parts and he puts them in your car. The…read moreresult? I was charged $440 for a part that I could've gotten for literally half that. I priced the part at $220. Labor wasn't even that bad. On top of that, I had an appt, and the car was not done because the part didn't come in. I made the appt over a week ahead. There was no reason the part wasn't in, and my car finished. Turns out, the part for my car never made it on the truck. All in all...bad experience.

I hate to leave bad reviews but I need to warn people - especially those that may not be as 'car…read moresavvy' as others. So I was involved in an accident that left both my driver's side tires blown out and both rims with extensive damage. I had heard good things about Northside so I had my vehicle taken to Northside in Dewitt (I live in the Syracuse area). The Dewitt location said they were backed up so they were sending my truck to the Greece location. I received a call from one of their reps so he could find out what happened in the accident and hear my concerns regarding other damages my truck may have incurred since we could only see the tires and rims were damaged. We had a quick but good conversation and he asked me if I wanted the new tires in the front or back since you cannot have unevenly worn tires on either side. (Differing treads should be placed opposite one another i.e. one set of same treads in front and other set of treads in rear) You cannot do this side to side as the vehicle will pull, essentially fight itself as the treads try to do their thing. Anyways - having him ask me that was reassuring that he knew what he was doing so I felt less anxious. They said my vehicle would be ready 7/2. I didn't hear anything that day but I figured with the upcoming holiday, they were probably a little behind (no biggie - I had a great rental ;) So I called on 7/7 after not hearing anything and they said my truck was in quality control and they were about to call me later that day to arrange for pick up (back in Dewitt) So I arrived at their Dewitt location and spoke with two nice ladies who explained to me that they had an alignment done on my truck - they 'subcontract' alignments through Monroe Tire and Muffler. But they said they had to replace the upper ball joint so again I felt better knowing they found that - which led me to believe they actually had taken a serious approach to my concern. So I drove off - happy as a clam. Until I did my own test and found that my truck was pulling to the left. And not slightly - I took my hand off the wheel and it immediately started veering into the oncoming lane. So I got home and took a closer look. They installed the new rims and tires on the driver's side and hadn't rotated them so the more-worn tires were in the back and new tires were in the front. I wouldn't have been so angry if the rep hadn't specifically mentioned they were going to do just that! And the quality control inspection? WHAT THE F@$K WERE THEY INSPECTING?!?!? I will say that when I called the rep he did apologize several times and offered to fix it if I brought it in. But that would be more of a waste of my time and jockeying cars and rides etc that I didn't want to deal with. So I fixed it myself in an hour in my garage. This is a concern to me because my original tires are still fairly new (purchased last fall). But what if another customer was in there, down on their luck, whose original tires weren't in the best shape? That could cause an accident and someone could be hurt. I also want to mention that I have a sneaking suspicion that Northside 'subcontracted' the entire project to Monroe, who slapped the tires on there and called it good and Northside was being lazy and didn't follow up. They just made Monroe do all the work for half what the insurance company was paying them. That's pretty low Northside. Your reputation just took a big hit in my book.

I stopped in this morning to get Adam's (Manager) opinion on a little mark on my hood. Adam had…read moresome time and said for something so minor no charge. Within a few minutes or so Adam took care of the mark problem solved! Adam was so patient and described the most likely cause, etc.. I would recommend the shop for all work I will be back given this very impressive experience. Franklin initially greeted me and looked at the spot/area then turned it over to Adam for the fix. Thank you both!

I found this auto service garage to be the best in this tri-county area: High quality, prompt,…read moreefficient, honest, knowledgeable, and friendly service. The mechanics are professional and hard-working.

One 490 a car began to overheat so we pulled into a gas station on Mount Reed Boulevard I called…read moreAAA and ANDY from Ridgeway. Sunoco came to do the tile. Our weight was not long for him to arrive and He was very professional and took a look at what we were experiencing with fluids and explained how to check to see if they needed to be additions added to the car and gave us safety tips. He also took our car to our requested.business. ANDY represented his company very well. He was polite, helpful, knowledgeable and genuinely kind . We couldn't have had a better person to help..

My family and I had been going to Ridgeway for almost 30 years. No more. When my car suddenly was…read morevery noisy, I made an appointment-took 4 days just for them to get me in. I was told there was a hole in the catalytic converter, and they didn't fix those. No advise on where to go, what to do ,just get out and don't bother them anymore! SO I AND MY FAMILY will do so!

I would avoid this shop at all costs. A full description of all issues is beyond reasonable length…read morefor a review, overall I found this shop and ownership to be untrustworthy, unknowledgeable, and incredibly dishonest on more than one occasion. got a $900 quote for a driveshaft replacement that turned into a $1400 job after several days of delay and no updates. the job only needing less than a handful of hours was originally estimated to be completed same day, and while delays can happen not only was I not updated of any delay, every time I called for updates after their time estimates had passed I was told the vehicle was actively being worked on which I now find likely to be untrue. within days/weeks of having the repair made my vehicle went to a mechanic for an unrelated issue and was determined immediately with a visual inspection my vehicle needed extensive frame repair. The repairs were so dire the vehicle was immediately deemed unsafe and this second mechanic refused to even examine the vehicle further stating it was beyond atleast reasonable repair. These damages were not only never mentioned to me by pats auto prior to service but i received and entire stack of paperwork outlining damages, repairs and other suggested maintenance work that should be done on my vehicle, including rust protection to the frame!! When confronted with this issue the owner informed me they do frame repairs in house and before issuing my requested refund wanted to take a look at the vehicle in attempt to make said repairs to get the vehicle back on the road for atleast a somewhat reasonable amount of time. After hearing the owners plans and estimated longevity for the frame repairs I consented provided they would be suitable to pass a nys inspection and at this point the owner declined to do any work stating the vehicle was beyond reasonable repair. It's worth mentioning this vehicle was most certainly in very poor condition atleast cosmetically going into the shop, regardless it falls under good faith at the very least to inform a customer of such severe damage it is a major safety concern. Not only was i not informed of these major issues but the initial vehicle inspection report has been altered sometime between my vehicle leaving their shop after refusing to do the work they offered and the writing of this review and photos will be attached. Additionally a refund was offered in exchange for the newly installed part however there was never any discussion or even any indication that in doing so my vehicle would be returned back to its running/driving yet damaged condition it was delivered in and that parts would simply be removed.

Our Honda Accord needed front suspension and exhaust repairs. The exhaust repairs were good. The…read morefront end suspension and alignment "repairs" were horrible. Within days the suspension issues returned and the after less than 3 months the alignment was so off both front tires were shredded and needed to be replaced. Will never take another vehicle there and will certainly not recommend them to anyone.

I initially thought I had some huge brake problem that turned into me needing an alignment and…read morebeing warned I'll need a tire or two in the coming months. Ricky was even willing to come in on his Saturday off to finish the job had it been brakes and had he got the parts by the end of the day friday. I dropped the truck on the way to work and got a confirmation voicemail that it was done by lunch and I sincerely appreciate the shop taking me in on what could've possibly been short notice. The "I'd hate for you to go without your truck for a day or two" (not verbatim but close enough)...was the cherry on top! Thanks again Ricky and staff for your services, I will be back again!

They helped me with an inspection service request and spoke with great quality in communication and…read morehard work and valued me as a customer. This place is a great place no matter what others say, I love Griffs Auto Service. Great value in customers and really decent pricing. 10/10