Took my 2016 F250 in for a state inspection, a recall and a good "physical" as I was getting ready…read moreto take a trip out west. Got a call from the service department that the truck had failed inspection due to the window tint. I informed service that it has been inspected in NY eight (8) times and never once was the window tint and issue. I reviewed my paperwork to find that it was inspected by this dealership less than two (2) years prior, without any issues. The service rep told me it never should have passed back then. Was also quoted $83 to clean the battery terminals and that my DEF was getting low. The recall was not really a recall per the service rep either. I would never trust this dealership to be honest with me, and I will never return there.

I just got back from GVF in Avon NY. I had gone in for a NYS and to check out the rear brakes as…read morethere were gouges on the rotors along with a tire rotation and oil change. As I had purchased the vehicle from there lot. I was told on my previous visit that I had one service left of the free oil change and tire rotation left before they would become invalid. I was informed that There was a glitch and THEY had written the services up incorrectly so instead of saying oops our fault we screwed up when We informed you of the availible services left on your purchase I was charged for the oil change even though they had written the services up incorrectly and informed there customer of the incorrect information. I feel this was an error on the business and the consumer had to eat this one when they were informed of wrong information. I was also informed that back brakes for a 21 Jeep Compass was going to be like $900... Please that's a price gouge if I ever saw one. Do yourself a favor and just run... Seems like they are all over the place and don't communicate within the company so why would they communicate well with their customers.....

Great dealership. Very honest and easy to work with. We had a small issue a month after we…read morepurchased our vehicle they gave us a loaner and fixed it. Amazing place!

If I would give this company zero stars, I would. I do not know how they are in business, let alone…read morehave good ratings. Unless, you want a LEMON, go to another dealership. Staff is inconsiderate and a total pain to deal with. They sold us a truck that should not have even passed inspection. Had so many repairs that needed to be done to it that were below the 'surface of the eye' that could have put our family and $40,000 camper in serious jeporady. The manager is a total con artist, terrible business man, and just a serious joke when it comes to customer service. My husband's truck when back to Dodge and their repairman three seperate times at least. It was not until we threatened legal action that they half a** stepped up to the plate. Worst company ever dealt with. Will be telling everyone looking to buy a new vehicle not to deal with this company.

I have used all the local shops as a diehard mopar owner, GVD, MMB, etc...Andy and Pat give…read moreexcellent quality and have revived the dying art of incredible service...just had a new front to back exhaust and transmission service done recently...highest standards of workmanship, service and price (hundreds less than the two shops listed above)...relieved and grateful to have found a local repair shop that can be trusted to do the job right the first time and without having your time wasted and your wallet destroyed... sincerely, David P

Great service. I brought my tires and they mount them in the rims in no time. The service is…read moreoutstanding and I would comeback very soon and bring my cars here for maintenance. Thank you Steve!

Monro Avon NY my vehicle service store for years. Tom always great, sad heard he was leaving. New…read moreguy, Steve, has taken over management leaving no void in ANY and all SERVICES. PROFESSIONAL, KNOWLEDGEABLE, & most importantly PERSONABLE making customer/business interaction GREAT! Stop anytime, questions always answered quickly, efficiently, with best value allowed! Thanks STEVE and Service Crew. Gloria

Jeep service department refused to fix my vehicle under warranty and told me I had to call the Jeep…read morecorporate service number which is people in India and it was a complete runaround and they ended up charging me $165 for something that should've been covered under warranty. This will be the last time I buy a jeep and I will never go back to this dealership again.

This was my second trip here for service on my Jeep. The first was over the winter. It needed a…read morestarter and I didn't feel like doing it in the snow. They quoted me for mopar parts and installed a cheap aftermarket starter. When I called about it they did make it right and installed an actual mopar part. After replacing all of the suspension over the last couple months, I decided to have them do the alignment since I felt they would have experience with jeeps and torque specs etc. when I picked it up today (7/30/19), I was concerned that they didn't do much alignment wise based on the print out they gave me. I mentioned this to the service person and they said that was as close as it will ever be due to my having installed aftermarket parts. After sharing the printout with my mechanic friend and on a Jeep forum, it was agreed upon that I got a lazy alignment tech who barely adjusted the caster or camber, both of which are very much adjustable. I'm going to take it to an actual alignment shop, and if they can align it correctly, I will be asking for my money back.