I bring my Van, truck and car to Pat's Radiator & Automotive when needed…read more This has been my to go auto shop for my vehicles; fast service, honest and reliable. They will ask you if there is anything extra needed. I like the sitting area and the fresh coffee, hot chocolate and tea. Friends and family members have been referred to this shop because of their quality work and honesty. I trust that when my sister and mother come here they will be treated the same quality, respect and honesty.

I would avoid this shop at all costs. A full description of all issues is beyond reasonable length…read morefor a review, overall I found this shop and ownership to be untrustworthy, unknowledgeable, and incredibly dishonest on more than one occasion. got a $900 quote for a driveshaft replacement that turned into a $1400 job after several days of delay and no updates. the job only needing less than a handful of hours was originally estimated to be completed same day, and while delays can happen not only was I not updated of any delay, every time I called for updates after their time estimates had passed I was told the vehicle was actively being worked on which I now find likely to be untrue. within days/weeks of having the repair made my vehicle went to a mechanic for an unrelated issue and was determined immediately with a visual inspection my vehicle needed extensive frame repair. The repairs were so dire the vehicle was immediately deemed unsafe and this second mechanic refused to even examine the vehicle further stating it was beyond atleast reasonable repair. These damages were not only never mentioned to me by pats auto prior to service but i received and entire stack of paperwork outlining damages, repairs and other suggested maintenance work that should be done on my vehicle, including rust protection to the frame!! When confronted with this issue the owner informed me they do frame repairs in house and before issuing my requested refund wanted to take a look at the vehicle in attempt to make said repairs to get the vehicle back on the road for atleast a somewhat reasonable amount of time. After hearing the owners plans and estimated longevity for the frame repairs I consented provided they would be suitable to pass a nys inspection and at this point the owner declined to do any work stating the vehicle was beyond reasonable repair. It's worth mentioning this vehicle was most certainly in very poor condition atleast cosmetically going into the shop, regardless it falls under good faith at the very least to inform a customer of such severe damage it is a major safety concern. Not only was i not informed of these major issues but the initial vehicle inspection report has been altered sometime between my vehicle leaving their shop after refusing to do the work they offered and the writing of this review and photos will be attached. Additionally a refund was offered in exchange for the newly installed part however there was never any discussion or even any indication that in doing so my vehicle would be returned back to its running/driving yet damaged condition it was delivered in and that parts would simply be removed.

Once again, Carpenter's Automotive rises to the occasion. My Honda CR-V needed its annual NYS…read moreInspection. A call to set up the appointment and we're ready to go. I always have the impression that the mechanics are dropping everything to help me. The service is that personal. I showed up at the appointed time and my car was taken right in. 20 minutes later, the job is done and my car is good for another year. Past experience has taught me that the service here is superior. Along with great service, the prices are fair and the job is done right the first time. If you live in the Chili area, give Carpenters a try. They're highly thought of in this area and you can find out why. Happy motoring.

I never had a problem with anyone or with anything at Carpenters!!…read moreThey have been very honest with me, helped me out with good advice, never pushy, I double checked on prices when I needed new tires with a relative who is a retired master mechanic and he felt I was given the right amounts for the tires and labor and the best option for my vehicle,etc!! they even solved and fixed an issue that I had for two years with my Chevy Equinox!! The dealership couldn't even solve the issue, they charged me and gave me a bogus reason as to why I was hearing what I was hearing!! Too notch business!!!!

Excellent service. Been going here for over 5 years. WONDERFUL people and quality repairs.read more

After my first review, the Owner, Ryan Lynch, started texting harassing me, insulting me,…read morethreatening me, my family, home, and workplace over one bad review... to the point that I had to contact the police for my own safety. Look at the low rating google review responses on this and the other Redi Imports locations for more examples for how this owner treats his customers. The technician felt the need to find and turn on my auxiliary light bar, and leave it on until I picked up the truck, max my climate control, when I had asked for diagnostic on a low speed suspension noise while turning. When I confronted them about the lights, they were completely unaccountable and dismissive. They also didn't do the state inspection that I had asked for in my online appointment, confirmed with the secretary, and which had clearly just expired. Will not be returning. Completely rude and unprofessional.

Amazing. We're from out of town passing through Rochester and had a scary tire incident. Scotty's…read morediagnosed and fixed the problem, explained it all to us, and had us on our way in not time. And no charge. Fantastic service.

I've been going there for a couple years and they do amazing work they are well trusted and Scotty…read moreand his wife are the sweetest people ever!!! Highly recommended them and will never go anywhere else as long as they are around! definitely higher than a five star definitely a 10 plus!

When he couldn't address my issue regarding my cracked windshield, he found someone who could, and…read morewent out of his way to help me out. Really impressed!

After throughly researching on Yelp and Google for a good repair shop, I finally came across JBI…read moreAutomotive. I sent a message on Yelp and Jerry was very responsive and helpful. His prices were fair and he answered all of my questions. I love how honest he is and how he called me to provide updates. He didn't have a part in store for my oil change and called me to provide me with the option to go elsewhere or wait until he could get a new part. I decided to wait because I trusted him. I had a service B performed on my Mercedes and asked that he also check my entire car to see if there was anything else that needed to be repaired. He later called me, found that my rear breaks were worn and provided me with a quote of the cost and I asked if he could replace them. On the day I picked up my car, Jerry was very friendly and took time to explain everything to me and even helped me replace my car license plates and put on my registration sticker. I highly recommend him if you're trying to find a diligent, honest and patient mechanic. I will continue to bring my car back to him and recommend him to my friends and family. Thanks so much for everything Jerry!

I have been taking every vehicle my family has owned and referred to every single person that I can…read morefor close to 20..It has gotten to the point that Sharon recognizes my voice. They never have ever overcharged me for anything.. Ski is very upfront with repairs and even suggested repairs. Honestly, I am not sure there is a better garage in Rochester!!!!!

It was absolutely horrible. First off I was passing by and needed AC checked., $285 later I was…read moretold to come back in 2 weeks to check for leaks and Also got an oil change. Well after their service I am now 2-3 quarts short of oil, filter does not look new at all and my Starter was arched in the process. Now here I am $1000 in damages later only for them to deny their responsibility and accountability for what they had done . Car was in tip top shape before dealing with them. My RED FLAG was the amount of people that were coming in and out to have work redone or checked!!!!!! That's when I should have RAN. Very unprofessional as I called them with my Mechanic on the line and they just kept Hanging up the phone. But You Know What, Karma is a MF'r and it's REAL!!! Watch Out, Because it's coming, it always Prevails!!!!! KUDOS to a Real Bunch of Losers!!!!!!

Brought my truck here and had a great experience. Place goes above and beyond to make sure…read moreeverything's taken care of. Family has bought trucks here before and keeps going back- great shop.

(wish I could give them zero stars) So to make a long story short, just live most of the other one…read morestar reviews, I had a list of things that needed to be taken care of; some were taken care of, others were not. Had it for a month and the starter went a few days ago leaving my wife stranded in -5 weather in parking lot with a heater that at best, half works. Just like the other one star reviews I'll be getting the work done on my own (from a reputable mechanic) since every time I asked them to make things right it was done half way. Although I really should have had a professional look this thing over before buying. It would have saved me a lot of $$ I remember when we first came to check out the suv the guy came running outside with the carfax acting like it hadn't been in an accident (it had.. turns out the frame is bent and it also had a crap motor installed due to whatever accident so when we bought it the SN on the body was different than the SN on the engine) As one person said, one headlight was clean and the other was cloudy. In the first 2 months of purchasing it they had it for over a month, going back and forth to "repair issues". Their "60 point inspection" is also part of their hogwash sales pitch. Update: less than 2 years later, our car needs a new engine. Turns out it's burning oil and the head gasket is leaking. Our mechanic also advised that it didn't have the original engine and "stop leak" was used on the radiator. Which means they knew it was messed up before selling it. The starter was bad, the engine was crap. I had even begged for them to take the car back and they refused. Stay away from these crooks! Testa di cazzo venditore!

I have been going to Perinton Auto for several years now. They are skilled and accurate when fixing…read moremy cars, and beyond that, they are kind and helpful always. I genuinely feel that they care about their customers!

Moved from Atlanta 4 years ago and have been trying to find a good garage since. I've been here 3…read moretimes now, always treated fairly, good communication from the owner about what's going on with my jeep. He's alway come in at or below (yes below!) what he quoted for repairs. They're busy, but that's because they're fair and honest, which is hard to find. Highly recommend.