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    North Coast Auto

    4.2 (10 reviews)
    Closed 9:00 am - 6:00 pm

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    3 years ago

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    4 years ago

    Trey was a good communicator and made the car buying experience tolerable and quick by focusing on my goals. Thank you!

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    6 years ago

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    Review Highlights - North Coast Auto

    All of our communications were via phone call and email, and Jared was always very quick to answer the phone and respond to emails.

    Mentioned in 4 reviews

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    Hoselton Auto Mall - They do insurance inspections for insurance companies. A good bunch of people.

    Hoselton Auto Mall

    (47 reviews)

    This has been one of the most frustrating and disappointing service experiences I have ever had…read morewith an auto repair shop. The primary issue was not simply the delay in repairs, but the consistent lack of communication and professionalism throughout the entire process. The repair itself was straightforward: replacement of the top piece of the GMC tailgate and the bed cover. I was initially told the work would take three to four days. Instead, the repair took two weeks and four days to complete. During that time, I received no proactive communication from your shop. The only updates I received were when I called after promised completion dates had already passed. I later learned that the same part had been delivered incorrectly twice. Even then, I was not informed directly. Communication only occurred after the regional All-State liaison intervened and threatened to escalate the matter. Until that point, no one from your shop contacted me, despite assurances that updates would be provided. I was also told that the shop had called me previously, which is simply untrue. I did not receive a single call. After a week and a half without updates, All-State contacted me because your shop had not entered any progress into their system. The only communication I received from your team came on the final day, when I was told the part had arrived and the truck would be ready that afternoon. This lack of communication had real consequences. Had I been informed earlier that the bed cover was the only remaining issue, I could have taken my truck back temporarily and avoided approximately $450 in rental car costs. There were additional missed opportunities to provide competent service. I requested that the vehicle be inspected and was later told it could not pass inspection due to an oxygen sensor error. While the truck was already sitting at your facility waiting for the bed cover, the inspection could have been performed and the issue identified earlier, allowing service to be scheduled efficiently. The final interaction when picking up the truck reinforced my concerns about professionalism. I was told wiring to the rear light had been disconnected due to corrosion, which I understood. However, when I went outside to the vehicle alone, I found three wires hanging approximately seven inches below the bumper. When I returned inside to ask about it, I was told they were left hanging so I could see the corrosion. No one offered to walk out with me, explain the issue, or secure the wiring afterward. Instead, I had to secure the wires myself in the middle of winter. A simple explanation, demonstration, or even a photograph would have been more appropriate. My wife and I have purchased two vehicles from Hoselton in the past, which makes this experience especially disappointing. Unfortunately, the lack of communication, accountability, and basic service professionalism means we will not be returning as customers. I hope this feedback is taken seriously and used to improve communication standards and customer service procedures moving forward.

    Recently I bought a nice truck from Van Bortel. The insurance company I deal with wanted a current…read morepicture of it. So I had to research around the city. Due to the Pandemic, a few places had closed down. The car agency that was still active was Hoselton in Fairport. I called there and spoke to Therese. She explained that they were booked solid, and had absorbed other places business due to closing. I told her the Insurance company I deal with set a date (July 15th) to complete the inspection. She said she couldn't due it but told me to hang on. She shuffled some papers and appointments around and said the earliest she could do it was the 19th. I contacted my insurance company and applied for an extension, they granted it to me. I was pleased with Therese, she got me in and went through the procedure. Very polite and professional. She also works with a gentlemen by the name of Trevor who I spoke to also prior to my appointment. He was helpful also. The entire office was professional.

    North Coast Auto - usedcardealers - Updated May 2026

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